UPS Reviews and Complaints
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UPS RIPPING US OFF AGAIN ON HIGHER RATES
I am not shipping through UPS this year unlress they lower the fees back down and I will be posting this on the internet and hope millions will join me, the Government and the President of the United States says that there will not be a cost of living raise again this year so all of these companies that are jacking there prices up are trying to ruin all of us out here as they are trying to get there raise when the President said there is not a cost of living raise again this year making it 3yrs in a row so far! If we all use a service that will not be jacking up there cost we will force all the othrs to lower there prices back down, why should we pay these outrageous prices when we will not be getting the cost of living raise? Respectfully
Ups Delivery Service
How does ups stay in business?
For someone who doesn't usually complain, I HATE UPS!!!I get soo pissed off when I try to order online and they use UPS. I have even gone as far to calling the company begging to use another shipper and would pay the additional costs. They are the worst company I have ever dealt with. First of all they have never delivered a package correctly to me (In any state I have lived in), they either drop it off at the wrong home, misplace it, lose it, etc. When I inquire I am told that they did deliver it and that is all, no more assistance in anyway shape or form. Customer service reps have refused to transfer me to a supervisor to speak with and then hung up on me. When finally getting through to one, there is no apology or anything. I asked for a pkg to be rescheduled for delivery as I was not going to be home and they wanted to charge me more money..Who does that? Does it not cost more to send something out that you know cannot be delivered? AND I know they will screw that up because that is what they do.
Ups Delivery Service
My biggest mistake EVER was ordering my entire New Year's Eve outfit 2 days before New Year's Eve and expecting that overnight delivery via UPS would actually work out for me. *sighs* UPS is the WORSE DELIVERY SERVICE. I had 5 packages that were to be delivered via...
UPS abandons packages in the woods a mile from my home
UPS now refuses to deliver my packages when it is not convenient for them, like during Xmas rush. I have a locked gate for which they have their own key. They have left very expensive items propped by my gate in the rain a mile from my home. Many packages have been stolen over the last 14 years due to being left in the woods and not delivered to my door. I receive regular daily mail service from the USPS and Fed Ex, who manage to deliver to my door and keep up with their gate keys. I have an inoperable brain tumor and my daughter and I both are disabled and often are unable to drive. Due to our disabilities we must shop by mail and internet and have many packages that must be delivered by UPS because that is the only company some shippers use. UPS has for several years managed to keep up with their key and unlock our gate to make deliveries, now they refuse to do this. At one time I spoke with one of the corporate managers, Jerry Sparks, and was assured that I would never have this problem again. Well Mr. Sparks is no longer accessible and his promise evokes no response. In fact there is no way to reach anyone in upper management according to Mahalia (no last name) in Customer Service. Speaking repeatedly to the local manager, DJ (No last name) who has very poor English (yes he is a native born North American not a foreign accent) and is very a insensitive bully who thinks the way to resolve this problem is to find someway to make it easier for his driver not to have to open the gate and deliver to the door as advertised. Mr. "DJ" admits that there are other locked gates that UPS delivers to, but insists that my gate is too much trouble to unlock. The USPS, medical assistants, FdEx, utility companies and many others manage to operate this lock and indeed UPS is capable of this simple feat when they choose to do so. Indeed UPS has for the past several years managed to unlock and deliver packages to my door, again when it suits them. Due to this recent refusal to deliver to my door without notice our gift of Christmas dinner was returned and much needed medical equipment has still not been delivered. UPS have you no shame. You can not expect to stay in business like this.
I'm not a customer and have no plans to ever be one, I don't know how you get away with sending all those ***, useless pop ups, they pop up at least two or three times an hour while I'm online, if there is a way to keep these ads from popping up, please feel free to send me any and all options to do so, this is the reason that most people have nothing nice to say about the methods companys use to attract attention to themselves, If I continue to get these ads, I will file a complaint with the BBB
UPS management is horrible
So I tried to complain to a UPS supervisor that a driver repeatedly has sex in his truck on his route behind my store, Im in a strip mall. They asked for the truck number, I gave it and his name-Brian Beauvais. They said they'd look into it. A month later he was still meeting the same woman, in the same place, same time. I called again, they said they didn't observe that behavior when they did their ride along. What?!? Obviously he isnt going to do that with the boss sitting along the side of him. He is no longer our driver, he has a new route, probably needed some new meat.
UPS in Portland, Oregon - Customer service handicapped!!
so why is it that you cannot speak with a specific shipping center location? i had a package shipped and it was sent from one state to the state that I am located in, from there it was shipped back to denver. I understand they have investigations for a reason, but wouldn't be way easier and faster for a customer to get ashold of the shipping center where the package is supposedly supposed to be? Very dissapointed with the customer service, all they could do was tell me what they couldn't do! will never use them again if I can help it! don't wish anything bad on anyone, though very dissapointing customer service.
UPS Store service is pathetic and so is their Customer service
I chose the best service to ship a package to India. It was supposed to be delivered in 3 days. It has been 8 days and the package has not been delivered yet. The worst thing is their customer service. I called 1-800-PICK-UPS number and they told me to call up the store where I shipped the package from. I call up the store and they guy told me I dont know what to do about it. And they charged me $60 for this pathetic service. Does anybody have any number that I can file a complain? Regards, Deepak Gupta.
UPS in Mount Laurel, New Jersey - Cardboard box of books left in wet snow.
The UPS driver left a cardboard box full of expensive college textbooks in wet snow. He threw it onto the deck instead of walking 15 ft to the door; did not ring the doorbell. Luckily, we were home, saw the truck come up the driveway, and went out immediately - or else the books would have been ruined. We had each gone to separate doors to receive the package, but the truck drove away so we went out to look for the box. In a matter of seconds, the bottom flaps of the box were already soaked through. Very lazy, careless, and *** employee!!! And the UPS website limits complaint emails to a few characters, so they obviously don't want to hear about it.
UPS delivery not on time, wasted my time
I ordered a phone, when it as finally available it was shipped UPS one-day delivery. I waited around all day, the tracking number said it was all good for on time delivery today. Finally, at 8:30 PM I called customer service, with online tracking STILL saying it would be delivered today. Customer service told me that it wouldn't be delivered until tomorrow, because they didn't get the package in time. That's a lie -- their online tracking information says it left Kentucky or Tennessee at 12:14 AM EST this morning, and that it arrived in California about 75 miles from me at 8:43 PST this morning. Twelve hours later, with the online system telling me it's still on time for delivery today, suddenly it's tomorrow because they "Didn't get it in time." If you didn't get it in time, you shouldn't have had your computer tell me ALL DAY that it would be delivered TODAY.
Ups Delivery Service
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