UPS Reviews and Complaints
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Latest review first
omg ups has become the biggest piece of *** delivery company existing on the market today. maybe another company to big for its own good. i have been waiting on one package for over a week now another package from the same dealer and i am now waiting for two packages. and all you get from them is we are doing the best we can lmao if thats the best they can they should sell out to fedex. thier service is the worst their customer service is non existiant because if you complain they just disconect you. my next call this morning is to the better bussiness bureu to file a formal complaint. i will never order from any company after this that uses ups to ship their products.
UPS poor service getting worse
it seems like no one is being held accountable for poor service in UPS I have tried to avoid using this compay for about 2 years now since the bad experiences just kept coming, this is not a door to door service, it is a lot cheaper to send a package via USPS and faster too. and if you call customer service to complain, it seems like they are all friends and cover one another...I hate to say this but it seems like since the hispanics started taking over some of the management jobs, not to mentioen other races.... the customer service began to decline, by the way AM HISPANIC" but this is what I have notice, hopefully one of these managers can read this commnet and do something about it. with this economy the way it is, service should be climbing instead of dropping.
UPS in Duluth, Minnesota - Dishonest employees
a ups driver showed up at my parent with no package and wanted to buy their dog. after being told it was not for sale he had his mother call the sherriffs dept and file a compliant for dog neglect. sherriff deputy show up and check the dogs who are well taken care of. we will no longer use ups ever due to this situation. dishonest thieving company. i wouldn't doubt that this employee steals all the time when people are not home especially in rural communities where no neighbors are around to see. so next time your missing something see if you got a package delivered recently
UPS did not deliver!
UPS did not deliver after several phone calls to verify they would. Then on the online tracking, the driver put that the company was closed on Friday so delivery could not be made. All of the phone calls were to say that we will be here and we will be waiting. Now I have to call India again to get ignored some more, they won't even give you a local number to call, you have to go through India to talk to Trent in Reno when I,m calling from down the street. From now on I'm using Fed-ex.
Just prior to Christmas in 2010, I shipped a small package (a 11" x 14" envelope) from my Local (Tracy CA) UPS office, to Ontario, Canada. The shipping was already expensive--$18, with no rush, but I assumed that was because it had to travel outside the USA. When my recipient was supposed to receive it a week later, she got a note stating that UPS wanted an additional $50.00 to deliver it. Why? UPS charges a "customs duty fee" that was never disclosed to me at the time of shipping. We both balked at the charge! When neither of us paid it within two weeks, while we argued the unfairness of the charge with UPS, they threatened to destroy it by friday of that week. We had to pay. They scammed us!!! UPS is a rip-off!! Don't use them.
UPS has just given themselves another 5.9% rate increase
UPS has just given themselves another yearly 5.9% rate increase plus a new divisor for large packages. This is a first for them and FedEx. This is going to cause many business to go under. Consumers will not purchase items that need to be shipped. UPS is as greedy as they come and FEDEX did the same thing. UPS is doing more to cripple my business than the already horrible economy. Yes, I get discounts for shipping with UPS, but, their new divisor for dimentional weight is unbelievable. Year after year they keep raising their rates by 5.9% on the first monday of every January. I hate UPS
UPS in Saint Petersburg, Florida - Denied pick up was made after delivery
We shipped cases of product to Canada via UPS on 11/23/10. The Driver gave us the tracking numbers, but did not have paperwork, he took the cases and said he would return with the paperwork but did not return. We were called and informed that only 4 cases arrived and 1 was damaged. We called our local UPS office in Tampa and tried a trace the Rep Chrystal Durocher would said here system could only find 1 tracking number as being picked up, but did not show a delivery. Afetr 4 weeks with no answer from Chrystal, we called trying to place a claim- ended up, after getting shunted thru 4 other people, to a person named Jaoquin who also confirmed that there was a recoed of a pick up for 1 tracking number, but no delivery. I told him that there was already 4 cases delivered and there was a damaged case, and that I was being honest and not claiming for the entire shipment. He said he would start an investigation. Today, 1/6/11- i received a call from a person at UPS named "Unique" who now said there was no recored whatsoever of any pick-up on any cases (the pick-up record must have majically disappeared). Unique also stated that since there was no paperwork, UPS would not honor any claim, but that we should call for an inspection of the damaged case that they returned so perhaps a claim could be filed on that. To sum up- UPS makes a delivery, returns a damaged case and claims there was never any pick-up so they won't have to pay a claim (oh yeah, and majically has disappearing records). Hope this helps people choose who to use for package deliveries, for me it will no longer be UPS and every business contact that I know is getting a copy of this post.
Ups Delivery Service
UPS in Calgary, Alberta - Destroyed shipment 3 times since November 10, 2010..
Today is January 5, 2011 and I do not have my heater. It was order from Los Angles company to ship to Canada on November 10, 2010. First shipment Fed Ex called me and told me the shipment was damaged and did not deliver to my door. Called supplier and they did a claims report and shipped out a second heater on Dec 7. Product delivered was shipped up side down when the box was clearly make which way up. Because the heater was bottom heavy over 100 pounds it crush the flues and venting. Sent pictures to supplier and another claim was made. Sent another heater on December 23, 2010. The shipment did not make it to Canada before they contacted the supplier who was informed on Dec 31 that the shipment was too damage to deliver. Totally frustrated because customer service is useless. Asked company to ship by UPS maybe I will get it this time.
UPS LAZY IN BROOKLYN
I ordered my packages and it said it would ship today. I tracked my packages and saw that it was delivered to someone else. Now I called UPS and told them the situation and eventually finding out that the lazy delivery guy left it with the superintendent of my building. Are you kidding me. I was waiting all day for these packages, matter of fact two weeks. I go down to the superintendent, he isnt there. I go back and his wife says he has the package but to come back tomorrow. What the *CUSS*?!!!! All the driver had to do was ring the doorbell and have me come downstairs if he didnt want to come upstairs. They've truly pissed me the *CUSS* off. Don't go with UPS if you live in brookyln, ny. LAZY DRIVERRRR
Ups Delivery Service
I ordered from an online store who delivered through UPS. My package finally came today, while I was at work. On the tracking information it said that my package was left at the door and signed by a REL 201. Needless to say my package was not at my door, I live in an...
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