Latest review first
UPS management is horrible
So I tried to complain to a UPS supervisor that a driver repeatedly has sex in his truck on his route behind my store, Im in a strip mall. They asked for the truck number, I gave it and his name-Brian Beauvais. They said they'd look into it. A month later he was still meeting the same woman, in the same place, same time. I called again, they said they didn't observe that behavior when they did their ride along. What?!? Obviously he isnt going to do that with the boss sitting along the side of him. He is no longer our driver, he has a new route, probably needed some new meat.
UPS in Portland, Oregon - Customer service handicapped!!
so why is it that you cannot speak with a specific shipping center location? i had a package shipped and it was sent from one state to the state that I am located in, from there it was shipped back to denver. I understand they have investigations for a reason, but wouldn't be way easier and faster for a customer to get ashold of the shipping center where the package is supposedly supposed to be? Very dissapointed with the customer service, all they could do was tell me what they couldn't do! will never use them again if I can help it! don't wish anything bad on anyone, though very dissapointing customer service.
UPS Store service is pathetic and so is their Customer service
I chose the best service to ship a package to India. It was supposed to be delivered in 3 days. It has been 8 days and the package has not been delivered yet. The worst thing is their customer service. I called 1-800-PICK-UPS number and they told me to call up the store where I shipped the package from. I call up the store and they guy told me I dont know what to do about it. And they charged me $60 for this pathetic service. Does anybody have any number that I can file a complain? Regards, Deepak Gupta.
UPS in Mount Laurel, New Jersey - Cardboard box of books left in wet snow.
The UPS driver left a cardboard box full of expensive college textbooks in wet snow. He threw it onto the deck instead of walking 15 ft to the door; did not ring the doorbell. Luckily, we were home, saw the truck come up the driveway, and went out immediately - or else the books would have been ruined. We had each gone to separate doors to receive the package, but the truck drove away so we went out to look for the box. In a matter of seconds, the bottom flaps of the box were already soaked through. Very lazy, careless, and *** employee!!! And the UPS website limits complaint emails to a few characters, so they obviously don't want to hear about it.
UPS delivery not on time, wasted my time
I ordered a phone, when it as finally available it was shipped UPS one-day delivery. I waited around all day, the tracking number said it was all good for on time delivery today. Finally, at 8:30 PM I called customer service, with online tracking STILL saying it would be delivered today. Customer service told me that it wouldn't be delivered until tomorrow, because they didn't get the package in time. That's a lie -- their online tracking information says it left Kentucky or Tennessee at 12:14 AM EST this morning, and that it arrived in California about 75 miles from me at 8:43 PST this morning. Twelve hours later, with the online system telling me it's still on time for delivery today, suddenly it's tomorrow because they "Didn't get it in time." If you didn't get it in time, you shouldn't have had your computer tell me ALL DAY that it would be delivered TODAY.
UPS Discriminates Against People Who Live in Trailers!
UPS left me a notice saying they were unable to leave my package because my signature was required. So today I wait for hours, even though I have a ton to do and my dad is in the hospital. When UPS arrived I was told I did not need to sign, but they are just unable to leave a package if you live in a trailer. WTF?! WHY do they discriminate? WHY did the delivery man LIE on the InfoNotice by checking the box that said I HAD to sign to receive my package? UPS DISCRIMINATES AGAINST PEOPLE WHO LIVE IN TRAILERS. TELL EVERYONE!!!
UPS lost an entire suitcase along with my wedding rings and didn't even say
During October, I relocated from Mexico to the US. At the very last moment we realized we had too much luggage, and my wife (which yes, does trust anyone instantly and suspects of noone) decided to ship her luggage through UPS. For this, we went to a multi-service shop that ships from many different companies. These were 4 small boxes and one large box (which contained the briefcase). The quoted me the total and I paid. I wasn't aware insurance was to contracted (I thought that would be for expensive things that have a high replacement cost). The told me the package would arrive in about a week. A week later, we were already in the US, and the packages were still far from our new home in Jersey City. Ten days into it, we were still without notice of the 5 packages. More days passed, and then 4 boxes arrived. The boxes were totally damaged, as if they had thrown them from a 5 story building, 10 times in a row: 90% of the items we sent on the smaller boxes, even though carefully protected and packaged, had to be thrown away. Yet, we mostly care for the luggage piece, as I found out that not only my wife cloths where there, but also our wedding rings and her youth photo album. Of course, she didn't have copies of scans of any of those photographs (naif, yes). So we called UPS to find out what was happening, and they couldn't do anything about it. We called at least 20 times during the next 20 days, to no avail. They didn't know what happened to the box with luggage. They later told me I couldn't file for a complain, not even when the shippment made it clear that I was the Sender and Receiver of the packages: the original company that has an agreement with them had to make the complain. At that point, I lost all faith in UPS. What happened then is that the shipper from Mexico issued a Claim, and they took like 3 weeks or so "to try to find the missing package". Then at some point, my wife received a PDF saying that they couldn't find it, and offering us the chance to include the value of each item along with a scanner copy of the invoices. Of course, I don't have the invoice for my wedding rings, but even if I had one, I'd want my original rings back, not money. This is very important to me. The photos are also irreplaceable. What worried me most is that not even a person called me, and that they offered no reason at all for what migth have happened. They charged me close to $400 USD for the packages, they lost the important one close to Jersey City (where it should have been delivered) and delivered the other four completely broken/damaged. I will try to get to their management to ask them to keep looking, but seeing how they didn't even let me file a Claim even though I was the one that paid, the sender and the recipient of the packages, is a great indicator of how little this company cares about their clients. Then the shop that sent the shipment forwarded us the Claim file (PackageInformation.pdf) which had the codes to file the claim. But when I try to place the claim (even though I obviously don't keep track of all the invoices for my wife's cloths nor wedding ring) it tells me (in spanish) that "We cannot process incidents this at this moment. Please try again later". I tell this story to every person as a personal favor: avoid United Parcel Service (UPS) as much as you can. Refuse to buy anything shipped from UPS. It's in your best interest. As a side comment, not all the reps were rude as some other commented. But those that were, behaved in an extremely unhelpful and even rude manner. At some points, one UPS guy at the phone appeared to be extremely pleased of not be able to do anything and to not care in the list...things like "What you are telling me makes perfect sense, but there is nothing we can do about this". I asked for a supervisor, and he left me on the phone for 20 minutes then the call was automatically disconnected. I got to "know" like 15 different people, and I say only 2 tried to help, 10 didn't care at all and 3 should have never been hired by any respectable company in the first place. UPS shareholders, you will owe me this one forever and for generations. Not that I care that much, but I feel great telling everyone I meet my story when it makes sense. I am sure you already lost a few hundreds from lower income, and will keep spreading the word on any occasion where it makes sense. Tracking number was: H8663603732 Federico
UPS leaves packages at the road not at my door
I have a gate at the entrance of my drive it is shut at night,but opens easily.My packages such as steaks,ham,computer checks are thrown under the gate and left by a busy through fare, which could easily be stolen.Delivery is usually after dark and I have no way of knowing when delivery is made. Untill this last year all UPS deliveries were made to my door but suddenly the delivery man is to lazy to open a gate. I do not have a name of the delivery man It was UPS Ground out of Alamogordo
UPS in Yonkers, New York - Guy can't ring the *** door bell!!!!!!!!!!!!!!!!!!
I was waiting for my package the entire day,even took a day off! So i was waiting for 3 packages. One from fedex and the other two from amazon. I hear a doorbell ring and the guy from fedex was at my door.I was like one package down two to go. 30 minutes later,I check my email and find out that my packages were delivered but never signed for. I go outside my door find a slip saying i wasn't home.I needed the package by tomorrow now i can't. thanks to that lazyB**ch!
Hung up on by UPS store
23420 LORAIN RD UNIT 200, N. OLMSTED, OH 44070 9:40 to 9:56 1st call lady answered, placed me on hold for 5 mins. Than I was disconnected...2nd call talked to UPS personnel, but he hung up on me before I could ask a question...3rd called back UPS personnel picked up, then hung-up...4th call I explain to the UPS personnel that I had a questioned, but he hanged up before I could ask it. I also told him I will be reporting this, to which he gave a smart comment that I could not understand.
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