Latest review first
UPS in Bronx, New York - U.P.S
What kind of company is this they make everything complicated. there package is always on hold or was returned to sender after the first try. I honestly hate this company they dont care about there customers. I have Refuse to Purchase anything online that will be deliver through ups for the simple fact that i will never receive it. this company is a decrease an should be in investigated with the department of consumer affairs.... i would never use this company again and i recommend to everyone reading this to boycott this company since they dont care about there customer, they we should give our money to fed ex they probably appreciated more then u.p.s will
UPS messed up with this customer!
I ordered a surround sound system online, and it was delivered by UPS. I have requested a phone call 15 minutes before they arrive at my house so I can be there to receive it and let them pick up the other pkg that this one was replacing! the delivery guy, dropped it at my front door (it's a $900 system with the picture on the front), the box was all banged up and tore up. I just happen to be checking the tracking a couple of hours after it was delivered. What kind of way is that to run a delivery business???
UPS in Dallas, Texas - Failure to deliver
Trying to receive a package through UPS is an odyssey. Drivers make no effort to deliver packages to apartment buildings unless the intended recipient is standing on the doorstep waiting. Customer service over the phone is even worse. Any problems with delivery they automatically blame the sender or the person who placed the order. Every time I've had problems with delivery i was told to contact the shipper to rectify the sender who cannot change anything because UPS will not allow changes to the delivery. Furthermore, customer service representatives make no effort to actually help solve the problem. The only solution they seem to be able to offer is to pick the package up at the nearest center. For most, that is more than a simple drive down the street. Also it rather defeats the purpose of at-home delivery.
UPS in Dallas, Texas - Delivery to wrong address
I often order from a few select companies that ship merchandise via UPS. I live in a rural area and have never had a problem in the past with them delvering packages to my front steps / front porch someone is not home. On Friday I receive a call from a neighbor that we have many issues with that I had a package delivered to their house. First off I was not pleased about this as I had given no authorization for UPS to deliver anywhere but my address. Since its a company I order from frequently - the address on the shipping label was correct. I have gotten two different stories from the neighbors - one is they weren't home when the package was left at their address....the second story was that the UPS truck made no effort to even make a delivery to my house. I consider myself lucky to even get my package back from these neighbors. While I do not wish to get anyone in trouble - I also do not wish to have my packages delivered wherever the driver feels like it. There needs to be accountability.
I ordered 5 things. 3 to be shipped via UPS, 1 via Fedex, and 1 via USPS. They were all around the same time period, starting January 30th, 1 or 2 days apart more or less. As we all know, there's been that recent winter storm that caused delays in many areas across the...
I ordered football jerseys for the family for the whole family. Paid the extra money to have the jerseys delivered BY wednesday! (plenty of time before game). Its now Friday, & they just updated the tracking info that the package will now arrive MONDAY!!!! How useless...
I had a package that UPS was supposed to deliver on 2/3/11. I sat around most of the day waiting for them to show up, then late in the afternoon I hear the UPS truck come up to my house. I stood at the door and watched as it was parked in front of my house for about 2...
UPS - Misleading delivery times and unwilling to correct themselves.
I was expecting delivery on 2 Feb. The attempt was made at 2:34 pm when the rest of the world works. No problem, I understand. It was "estimated" to be delivered between 10:30 - 5:00 the next day. I took the afternoon off to try and catch the delivery before I had to go back to work at 5:00. They attempted delivery at 6:06 pm! Wasted day of work. The last attempt was "estimated" for 4 Feb between 2:00 and 5:00 pm. Again, I took the afternoon off to catch the delivery only to find the last attempt notice stuck to my door from a 12:27 pm attempt. At this point I am boiling mad and call the local delivery center. The first person I spoke to gave me the standard "you can pick it up at our center" line. Not satisfied with that I ask to speak with a supervisor. Five minutes later I get a half-hearted, and probably fake attempt to see if the driver can attempt delivery again today. No can do. So now a package that I paid to have delivered, and took time off work to receive, must be picked up by me at their convenience. How is it that UPS is still in business? Performance: Failure Customer Support/Service: Failure I will gladly use FedEx and USPS from now on. By the way, if any UPS execs care about fixing problems in their business, start with the "Customer Center" at: UPS Customer Center 7925 RONSON RD SAN DIEGO, CA 92111 800-742-5877 Tell them Adam Winslow would like his package delivered when they say they'll deliver it.
UPS- Lazy *** driver!!!
Honestly, UPS has some lazy *** employees(driver) that they don't look into, don't even ring the door bell and took off within couple of second to make a quick route. I was home all day(took off from work) expecting the package to arrive and ended up with a packages slip on the door at the end of the day( multiple times has occurred, otherwise I would not leave such comment). Again, poor service and bunch of lazy *** drivers. Hopefully, in the near future every company will have more shipping couriers to choose from at check out.
UPS in Indianapolis, Indiana - Didnt explain clearly about returning if not satisfied
my wife did this not thinking clearly.she went for 30day trial. with the understanding she could return if not satisfied within the thirty days.her first few attempts they kept trying to get her to keep. she felt truely pressured by the representatives.they did finally tell her they would pay shipping with U.P.S. PLUS REFUND OF ORIGINAL 74.00.TODAY SHE ATTEMPTED AGAIN to get shipping info.well needless to say i got on phone and the rep was extremely rude. said we had to pay the shipping and that she would only recieve like 24.00 dollars of her 74.00.we are both disabled on disability.74.00 dollars is alot of money to us.so i just wanted to say that luminess is a scam ripoff.thanks for ripping us off you crooked s.o.b. please quit takeing advantage of people. and changeing things to your benefit.i think your company and product *** and is ***.thanks for being typical scam artist ***
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