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UPS incompetent during winter

I'm beginning to think that UPS should only be open during the summer...Been waiting for a package for two weeks now. Everyday the tracking states "adverse weather conditions" or "Emergency." This is ridiculous!!! USPS has delivered things for me along the same route in 203 days, and for less. I am fed up with the boys in brown, and will NOT ever be using them again. If they are having this much trouble with the weather conditions, they need to purchase some four wheel drive vehicles or some little box trucks like USPS. SORRIEST SERVICE EVER! I got no help from customer service as well....
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Review
#220920 Review #220920 is a subjective opinion of poster.

Damaged Packages - Shoddy Delivery Practices by UPS

I purchased a computer battery back-up from a reputable mail order house. It was shipped by UPS. The unit arrived looking like it was used as the ball in the World Cup. Needless to say it was damaged beyond use. It was returned and the seller shipped a second unit, delayed payment, which arrived in worse condition than the first. It too was returned, this time for a refund. I needed a new hard drive, so I ordered one from another outfit. When it arrived, the UPS driver walked to within ten feet (approx) of my front door and threw the package in the general direction thereof. This was witnessed by three people, but before the driver could be confronted he was in his truck and speeding off. Fortunately the hard drive was undamaged although the box took a beating. UPS has a serious problem with its delivery personnel. It might just be this regional, but one would think that they would cherish their jobs in this horrible economy with double digit unemployment. Please comment.
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5 comments
Anonymous
#247850

@ rick.... order something fragile & watch them throw it on your driveway & see how you feel.

Anonymous
#247849

UPS should be banned from shipping fragile items ! I had a 32" flat screen shipped from Amazon and picked it up at a UPS center.

When the counter person carried it out, he didn't take any notice of a built in handle, grabbed the box wrong & it fell to the floor.

I had to open the box & inspect it right there before I would accept it. They are horrible !

smedrik
#247844

You should not be allowed to throw a package, however it must be packaged to be able to withstand a "safe drop" which is about three feet.

Anonymous
#247471

No rick, you shouldn't be able to throw anything on or off a truck. Some items are fragile, rick, and can be easily damaged by carelessness on the part of the carrier regardless of how well they are packaged. Perhaps you are willing to accept shoddy delivery, but I agree with Prophet.

Anonymous
#247189

you should be able to throw a box. they get tossed to and from trucks all the time in the loading and unloading process, as is the case with any carrier, postal, fedex etc. sounds like that reputable company you ordered it from doesn't know how to package things.

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Review
#220878 Review #220878 is a subjective opinion of poster.

UPS ***.

Have argued with UPS for 2 days trying to get a package that was overnighted to me over a week ago finally got it today .They told me for 2 days it would be here at a certain time told me 3 different times of arrival every time I called back they changed the time.I asked about their complaint dept it doesn't exist.I will never use UPS again.On a scale of 1-100 they rank -100.They lie to you and then send you around the world literally,one of my calls was sent to the Philippines.
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Review
#220532 Review #220532 is a subjective opinion of poster.

UPS in Fort Worth, Texas - Worse shipper ever!!!

I have been waiting on this very important package for nearly 2 weeks and ups has had it all along! they need to be shut down. there are hundreds of law suits against ups right now and i think i will add to that number!!! below is the tracking info 02/08/2011 11:48 A.M. The shipper has requested a Delivery Intercept for this package. / Delivery to an alternate address was requested. Fort Worth, TX, United States 02/08/2011 4:02 A.M. Out For Delivery Fort Worth, TX, United States 02/07/2011 7:39 P.M. Emergency conditions beyond UPS' control. 02/07/2011 2:56 A.M. Out For Delivery Fort Worth, TX, United States 02/03/2011 10:00 A.M. Adverse weather conditions. / The movement of the package will resume as soon as the weather conditions allow. 02/03/2011 6:28 A.M. Out For Delivery 02/03/2011 4:51 A.M. Arrival Scan Mesquite, TX, United States 02/03/2011 3:56 A.M. Departure Scan Mesquite, TX, United States 02/01/2011 1:59 P.M. Adverse weather conditions. Mesquite, TX, United States 01/31/2011 11:25 P.M. Arrival Scan Tucson, AZ, United States 01/28/2011 9:45 P.M. Departure Scan 01/28/2011 8:20 P.M. Origin Scan United States 01/28/2011 10:00 A.M. Order Processed: Ready for UPS
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7 comments
Anonymous
#386404

*** offfff

Anonymous
#247031

Same here - package has been there due to emergency conditions for a week.....

Anonymous
#246711

This is lame. UPS FAILS!!!!!!!!!!!!!!! :upset

Anonymous
#246708

Our delivery has been sitting at this hub for one week. The Lufkin Texas hub told us that there are no employees at the hub, trailer loads are being held and no possibility of even an estimated delivery date for our merchandise.

I'm getting so many excuses from UPS, that I simply no longer believe what they have to say. This is not the first time this has happened. It seems that something is going on and it's much more than a weather related problem.

Perhaps Fedex can go by their hub and bring our deliveries. Im tired of the list of excuses.

Anonymous
#246381

Yea, the Texas hubs are a joke; especially Mesquite. My package which I paid 3 day delivery for has been sitting in a trailer since the 3rd of February and has not even been scanned in off the truck.

Today is the 8th and still no updates.

The package was shipped on the 1st, and of course no help from anyone at ups customer service. They just don't care.

Anonymous
#246210

Yeah just think, if all 9 people who read this complaint agree to boycott UPS, we'll be able to bring down this multi billion dollar monster!

I lived in North Texas for years. The one snow storm we got shut down the town for about 2 weeks. People down there are completely clueless on how to deal with winter storms.

Anonymous
#246104

*** I think all of us should get in with you on this..

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Review
#220500 Review #220500 is a subjective opinion of poster.

UPS has not caught up with deliveries, FedEx is great.

Today is Tuesday February 7th, I cannot believe that UPS has not caught up with the delivering of packages from the blizzard Chicago experienced last Thursday, February 3rd. We have been receiving FedEx since last Thursday, they have not missed a beat. What I despise more than anything as that no one knows what's going on, and you cannot reach anyone at corporate headquarters (the number is not published). What a horrible experience this has been. I have wasted hours trying to get information only to find out our packages are in limbo. We were told yesterday by our delivery person that the packages were in a supervisors truck and would be delivered that day. Why didn't UPS work Saturday and Sunday to catch up. How do companies like this with terrible customer service stay in business?
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1 comment
Anonymous
#246142

UPS has zero customer service. They have no idea what is going on and if you call Fedex, they can actually talk to their drivers with you on the phone.

I have waited a month for a package and UPS is the problem. Now they have a recurring weather delay due to the storm last week.

Fedex made it to my house last Friday, the day after the storm. I'll be telling my large retail clients this story.

Review
#220485 Review #220485 is a subjective opinion of poster.

UPS is a Joke!!!

UPS is a *** Joke every time you call you get a different answer. I payed for a 3 day shipping and it's now a week and going. They keep saying weather, I order from a store that shipped FedEx a few days after the ups shipped and yet I gotten my FedEx. All I want is my package. How hard is it to load it and send it? I think ups is giving jobs to retards. It's funny how in this weather I see UPS trucks all over. *** today I seen one drop a package off across the street from me.
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2 comments
Anonymous
#796849

UPS sucks. Ever notice how UPS ground takes about 5 business days yet the package tracking does not get updated between days 1 and 5 because it is sitting somewhere.

They do this just so you pay a ridiculous amount to get it there faster. I ordered a package from Reno NV to be shipped to NH. The package went from Reno to Ontario Canada to New Jersey then to NH.

Does this make any sense at all? How efficient

Anonymous
#567450

Ups sucks!!!! One week laiter i get my package on a 2day delivery!

!!! People at corp. Are a######!!! I dont know how they can guarantee.

When they dont honor it load of sh##!! :?

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Review
#220368 Review #220368 is a subjective opinion of poster.
Loss
$138

UPS in Bronx, New York - U.P.S

What kind of company is this they make everything complicated. there package is always on hold or was returned to sender after the first try. I honestly hate this company they dont care about there customers. I have Refuse to Purchase anything online that will be deliver through ups for the simple fact that i will never receive it. this company is a decrease an should be in investigated with the department of consumer affairs.... i would never use this company again and i recommend to everyone reading this to boycott this company since they dont care about there customer, they we should give our money to fed ex they probably appreciated more then u.p.s will
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Review
#220338 Review #220338 is a subjective opinion of poster.
Loss
$50

UPS messed up with this customer!

I ordered a surround sound system online, and it was delivered by UPS. I have requested a phone call 15 minutes before they arrive at my house so I can be there to receive it and let them pick up the other pkg that this one was replacing! the delivery guy, dropped it at my front door (it's a $900 system with the picture on the front), the box was all banged up and tore up. I just happen to be checking the tracking a couple of hours after it was delivered. What kind of way is that to run a delivery business???
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Review
#220307 Review #220307 is a subjective opinion of poster.

UPS in Dallas, Texas - Failure to deliver

Trying to receive a package through UPS is an odyssey. Drivers make no effort to deliver packages to apartment buildings unless the intended recipient is standing on the doorstep waiting. Customer service over the phone is even worse. Any problems with delivery they automatically blame the sender or the person who placed the order. Every time I've had problems with delivery i was told to contact the shipper to rectify the sender who cannot change anything because UPS will not allow changes to the delivery. Furthermore, customer service representatives make no effort to actually help solve the problem. The only solution they seem to be able to offer is to pick the package up at the nearest center. For most, that is more than a simple drive down the street. Also it rather defeats the purpose of at-home delivery.
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Review
#220278 Review #220278 is a subjective opinion of poster.

UPS in Dallas, Texas - Delivery to wrong address

I often order from a few select companies that ship merchandise via UPS. I live in a rural area and have never had a problem in the past with them delvering packages to my front steps / front porch someone is not home. On Friday I receive a call from a neighbor that we have many issues with that I had a package delivered to their house. First off I was not pleased about this as I had given no authorization for UPS to deliver anywhere but my address. Since its a company I order from frequently - the address on the shipping label was correct. I have gotten two different stories from the neighbors - one is they weren't home when the package was left at their address....the second story was that the UPS truck made no effort to even make a delivery to my house. I consider myself lucky to even get my package back from these neighbors. While I do not wish to get anyone in trouble - I also do not wish to have my packages delivered wherever the driver feels like it. There needs to be accountability.
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Review
#220269 Review #220269 is a subjective opinion of poster.
Loss
$172