Latest review first
UPS Screws Up and Wants Me to Pay!!
Feb 2010: Arranged for AUTHORIZED return to Plow and Hearth. Plow and Hearth arranged the shipment because they were supposed to pay. UPS Freight driver arrives and says he needs a "Bill of Lading" filled out. I don't know how to fill it out, they gave me no instructions to go with the form, so I get the driver to assist me and for part of it he calls his Alabama office. April 2010: UPS Freight starts sending me a bill for over $900!! The furniture cost around $600. They said because "prepaid" was marked (at their direction) that made ME liable for the shipment. I responded that it was their mistake, deal with it. Throughout 2010 they kept sending me a bill. Feb 2011: Letter from lawyer trying to collect the bill for UPS Freight!! I will send him a copy of the letter I sent UPS last year and the letter I am sending to the Florida Department of Agriculture and Consumer Services and Federal Trade Commission.
Ups employees are liers and ruin my Womens Day Program at my church
On February 11 2011 I missed a 1:44pm delivery called ups at 3pm I was told from an employee in their service center that I could meet the driver on his route or pick up my package at the service center she called back told me the driver said he would deliver the package after 5pm the same day. I waited from 5pm to 7pm and called back and was told that my package was going to be delivered. At 10pm I called and was told that I could pick up package at the service center by Feb.18th. so upset with the people at ups for their lies. I needed those shoes for Sunday , I can not buy shoes in the stores I wear 12 narrow stores don't carry them so I have to order on line.And I paid extra for next day delivery.Have to wear red Sunday and now i have no red shoes. Thanks to the lies by ups employees.
"Emergency conditions beyond ups control"
This is my first time ever using UPS, and let me assure you... It will be the last. I ordered a package online going on 2 weeks ago, the business had it to the ups store in a matter of 2 days. The package was coming from oklahoma, to north carolina. I know that the area recently had significant snowfall, and im not expecting a company to put their drivers in any danger. But can anyone explain how a package delivered via fedex made it from california to north carolina, ordered on the same day, in 6 days? Yet im still waiting on UPS... Now fedex did NOT pull up in my driveway in a tank or anything, just the regular box truck... So are the weather conditions out there really that bad, or is this just an excuse for UPS to drag ***, and from the other complaints I have read on here, go through everyones packages and take what they want,and to take breaks to play "package soccer"? I know that customer service did not like the fact that I mentioned fedex delivered when they themselves have taken well over twice the time, to deliver half the distance..... Company sounds a bit sketchy to me, maybe it's time for a lawsuit?
Ups said I signed for a package at a time when I was at work.
I was waiting on my business cards for three weeks. When my card co. tracked the package, it said that they were delivered two weeks prior and that I had signed for them. I was at work on the day that they were supposedly delivered. While trying to resolve the problem I was hung up on twice and forced to wait on hold again. A total of an hour of wasted time. The end result was thay they had delivered them to a different residence and I need to order new cards. They did however launch an "investigation." Too bad it wasnt send via postal service. It would have been in my mail box.
Adverse weather conditions only in UPS world
your package is delayed to to adverse weather conditions. those this means that they can't deliver a package when the weather condions are not windy and a nice 65 degress. Or just say sorry we f&*%up with your package let's see what we can do. I called to see what was the problem the customer service person said I am sorry do to this inconviniance your pachage will be deliver 5 day late. Are you sorry or you just was trained to say sorry. I will never do bussiness again with UPS their are more cheaper shippers that are more reliable that this company.
I received a parcel to my door, which had been paid for along with shipping. I contacted customer service in regards to the COD charges, for explanation. On a package with goods worth $350 they claim there are COD fees of $106? Absolutely insane! The shipping itself...
UPS is the worst company in history!
I think all of America should boycott UPS until when and if they reform their despicable business practices. Today is just the latest in a long string of shoddy business practices by UPS. I have been waiting for a package that was supposed t be delivered 10 days ago, still not here. Called every day and assured with 100% certainty the package is en route and will be delivered today. Still no package. When my father died last year, I shipped some of his belongings to my home and insured each box for $500. When they arrived items were shattered in each box. I filed a claim with UPS and they denied covered because they said "I didn't package the box appropriately" although each item was individually wrapped in bubble wrap and filled the box with peanuts. This should be illegal.
UPS and Tracking System
UPS used to be a reliable company. Recently had a package shipped to my home and tracked it on UPS website. Showed Delivery for Wednesday. Stayed home, no delivery. Checked and showed Delivery for Thursday, watched as delivery was made across the street but no package. Called customer service Lori #2708 out of the Salt Lake Office. Asked if she could provide a location for the package. Very rude and stated that its in Transit. Asked if after another day if I needed to make notification of a lost package through the sender. Told not to believe their tracking system as it actually takes longer for the package to arrive. In the past you could monitor each movement of the package and now it basically shows the date of shipment and the arrival date. If UPS cannot tell you where the package is, what do you do. FED X here I come no more UPS
UPS incompetent during winter
I'm beginning to think that UPS should only be open during the summer...Been waiting for a package for two weeks now. Everyday the tracking states "adverse weather conditions" or "Emergency." This is ridiculous!!! USPS has delivered things for me along the same route in 203 days, and for less. I am fed up with the boys in brown, and will NOT ever be using them again. If they are having this much trouble with the weather conditions, they need to purchase some four wheel drive vehicles or some little box trucks like USPS. SORRIEST SERVICE EVER! I got no help from customer service as well....
Damaged Packages - Shoddy Delivery Practices by UPS
I purchased a computer battery back-up from a reputable mail order house. It was shipped by UPS. The unit arrived looking like it was used as the ball in the World Cup. Needless to say it was damaged beyond use. It was returned and the seller shipped a second unit, delayed payment, which arrived in worse condition than the first. It too was returned, this time for a refund. I needed a new hard drive, so I ordered one from another outfit. When it arrived, the UPS driver walked to within ten feet (approx) of my front door and threw the package in the general direction thereof. This was witnessed by three people, but before the driver could be confronted he was in his truck and speeding off. Fortunately the hard drive was undamaged although the box took a beating. UPS has a serious problem with its delivery personnel. It might just be this regional, but one would think that they would cherish their jobs in this horrible economy with double digit unemployment. Please comment.
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