Latest review first
I order a phone about 2 week ago and it was supposed to be here last week. I have had to *** days at work waiting for these people and today I waited since 9 am for them. Its 5pm and they still arent here. They left a notice when I missed them saying that they would be here between 10 30 and 2 pm. These people work on their own schedule and are not considerate of their customers. Unprofessional to say the least. I have made about 15 phone calls to these people and they still take their time. Its just plain rude.
I tracked my UPS package (medicine) UPS said it was to be delivered on February 11th. It was late due to weather conditions in AZ. The package was scanned in in Dallas on February 11th. I did not receive the package until February 15th. When i asked why it was late i got canned responses i still don't know the truth. Between February 11 and February 15th i could not get anyone from UPS to tell me when it would be delivered. I could not get any response from anyone at all from UPS. I have asked my shipper to not use UPS anymore and i will no longer use them. I recommend no one use them.
UPS in Houston, Texas - Customer no Service
do not order anything from this company they will place order without your approval,and you will have to fight to get your money back...there is no customer satisfaction...The customer no service department won't try to help you even if you are right.I made an order one time and they sent me and additional order without my consent..they charge my account and are not refunding my account until they get the shipmant back, I call UPS and the only person authorized to stop a shipment its Purity but they will tell you that its company policy not to stop a shipment.All BS
UPS in Glendale, California - Stole my Iphone 4, claimed it was damaged.
The UPS Driver was to return the undelivered Iphone 4 on 2/7/11 back to the UPS location for pick up by the receipent. He failed to do so and when I went to pick it up the next day, I was told that the package was "damaged". It was confirmed on Wedneday, 2/9/11 by way of My Verizon Acct. that the phone was activated! UPS and Verizon are still trying to figure this out. Investigating the issue. I the customer is still waiting for my phone! I don't understand why either of these large companies cannot figure out how to satisfy me the customer!
UPS: Changed my address then said it was wrong.
This is the 5th time this has happened to me through UPS. No other carrier does this to me. Every time they are to deliver to me it ends up being a day late as they say the address is incorrect or insufficient. Odd since I live in a small rural town in Indiana where the streets are numbered 1,2,3,4 east and west and A,B,C,D north and south. I live on D street. So once again I call UPS to complain. The customer service rep says they have an incorrect address and reads it off to me. I said no that's the correct one. Then she said, "Oh, well the driver thought it was wrong and changed it from D street to Ludlow street. Then he couldn't find that address." So I provided my vendor with the correct address, UPS had the correct address, but someone at the distribution center or driver decided on a whim to change it? Well why does it happen to me every time? Why do I pay extra for next day shipping and it takes them a couple days just to realize the address on the package is correct.
UPS in Irvine, California - Delivers my packages to the wrong address
UPS frequently mis-delivers my packages to a house with a similar number. Fortunately the neighbor who receives the package instead of me re-delivers it, but not until the next day. I called UPS' "Customer Service" about the wrong deliveries in January, 2011 and she didn't care. She told me to check with my neighbors to see if they got the package by mistake. I'm not going to do UPS' job for them. UPS needs to hire people who care about doing a good job and who are able to read and write. With all the people out of work these days, finding literate employees shouldn't be a problem.
UPS in Philadelphia, Pennsylvania - "delivery" by being ditched
I ordered a proflowers delivery for my girlfirend of Valentine's Day. UPS was the chosen delivery service. After waiting for the delivery until around 6, I finally decided to check online and see what the status was, where to my surprise I saw that the delivery had been 'confirmed' at 5:16. The surprising part to this was that the flowers were left on the porch with utterly no attempt made to tell that to the individuals inside the house. The front door was open (The storm door outside that remained closed) and myself and girlfriend were in the front room watching television, some 20 feet from the front door. No knock, door bell ring, or any other attempt was made to communicate that a delivery had been made, as we were unaware for 45 minutes that anyone had been outside. In short, they're a delivery service, knock on the *** door!
UPS in Burlington, Iowa - Insurance that doesn't mean anything
I had a Commercial Gas Cooktop shipped to me via UPS. i arrived and was damaged. I had insurance on it and called the insurance hotline. I had a claim filed within one week. two weeks passed I called again. I was told it was filed and not to worry someone would be in touch a person named John or Brooke. John called about a week later. I was out of town and could not make a meeting with him. we tried to get together at least two other times both instances I was out of town or unavailable. He was going to call me back when i returned from my trip. He never called. I had put the cooktop in storage. I happen to forget about it. I started to re-du my kitchen and relized that I had not got the claim cleared. I called ups and they told me that they could NOT do anything about the damage since it went over the time limit for the claim. I filed the claim properly but they (ups) did NOT follow through....Now I have a $2500 cooktop that will cost Me $1000 to fix. I don't know why I was not follow up on at a latter date. I filed properly, didn't anyone notice that the claim had NOT been settled.
2wks and UPS STILL hasn't delivered my packagage
My online order shipped UPS. 2 Days before we were expected to have snow, their site was updated that it had arrived in a city about 30min from where I live. Later that day their site was updated to "Adverse weather conditions". They didn't bother to attempt to deliver on 2/7 or 2/8 even though the roads were as dry as dirt and snow was forecasted for 2/9. We had some snow on 2/9 but the sun came out and the roads were dry, but they didn't deliver 2/9,2/10,or 2/11. Their site finally updated to out for delivery 2/14 but still didn't deliver. Now it's "Emergency conditions beyond UPS' control" meaning they were too busy delivering valentine's day stuff to worry about delivering my package even though it should have been delivered 2 weeks ago.
UPS in Omaha, Nebraska - VeryLate Delivery
i recieved package by ups that were a week a half late. i recieved a second package sent to me, and was assured that the delivery would be on friday but instead still not recievd. one package was rerouted through the same delivery port. i have contacted ups several times regarding the late delivery and all they can offer is an apology. I have also contacted the company who ship the package to me to inform that if any further orders i submit to their company is shopped through ups then i will refused to order from them. I surely do not believe they are to big to be affected by one or several complaints. people should respond appropriately to bad service.
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