UPS
Reviews and Complaints
www.ups.com
Anonymous
Hartwell, Georgia
Systematic Country wide Ripoff.
Not unlike the rest of the robber barons of the us,Ups is getting their piece of the pie .We labor over the hot stove and they eat.Is ebay envolved? This greed has almost destroyed our country more than one time.Our founding fathers despite their bravery and love for our country, most certainly are weeping in despair. Our congress creates the laws that permit this .Why? Money of couse. Its the normal way of doing buisness. Of the people ,for the people,I don't think so. Help. Let us pray that our USA will heal from this terrible affliction and fullfill our true goals.
Anonymous
Baltimore, Maryland
UPS delivered to wrong address, refuses to fix mistake
September 5, 2008 UPS Corporate Headquarters 55 Glenlake Parkway, NE Atlanta , GA 30328 To Whom It May Concern: I was once a long time customer of your company. I used your services for both residential and commercial purposes for over 10 years. I have also referred several residential and commercial customers to you. I never once had a bad experience until today. However, this one bad experience has left me very disappointed, frustrated and disgusted with your company and now I will completely stop using your services. Your driver supposedly delivered a package to my front door. However, the package was not delivered to my location. I checked the front door, the porch, behind the bushes, the side of the house, the back of the house and the mailbox. There wasn’t any package there. I would like someone to show me where this package is, because it certainly isn’t here! When I called to report the missing package, I was first told to “ask my neighbors” about the package. This is the most ridiculous thing I have ever heard in my entire life. First, I live in an area that isn’t friendly. I have lived in this neighborhood for over seven years and I have never once talked to any of my neighbors. If I were to ask them about a package that may have been delivered to them by mistake, it would cause a very nasty confrontation and will result in violence. I actually value my life so I am not going to get killed or seriously injured because of YOUR mistake. Secondly, it is not MY job to walk around the streets of my city looking for mis-delivered packages. Why do we pay extremely high shipping costs to you when it appears that you do not want to do your job? YOUR job is to deliver packages to the right address in a timely manner. Again, that is NOT my job. I am not going to do YOUR job for you. You are not going to pay me to do YOUR job. I just want my package delivered to the right place! I shouldn’t have to deal with your driver’s incompetence. If a company truly cares about its’ customers, then it will do what it can to keep them satisfied. Apparently, UPS does not care about its’ customers as I received no satisfactory options. I was told that I would have to wait until MONDAY for the driver to pick up the package and redeliver it to my location. Again, this is very ridiculous. Today is FRIDAY. TWO DAYS will have gone by. There is no way the package is going to still be at the front door. I’m sure that I’ll see unicorns prancing in my yard before I’ll ever see this missing package. The person(s) who has my package is simply going to keep it. That is how the people in this neighborhood are and it is not going to ever change. The neighbors don’t care that they’ve stolen someone else’s package. So when your driver asks for the package, all the person has to say is that he or she never received a package. Your driver is not going to be able to prove otherwise and I’m going to be screwed out of my package. I really don’t understand why UPS is willing to lose a customer over something that could have been immediately resolved. In this day and age when loyalty is very hard to come by, one would think that your company would do more to keep customers satisfied. I suppose you must have so much money that you can afford to lose a long time customer. Word of mouth can do many things for a business. I will never refer or recommend your services again. I will make prospective customers think twice before using your services. I will tell them how UPS refused to admit it made a mistake and how it lost a long time customer. As for customers currently using your services, I will be sure to tell them about my bad experience. They may reconsider their shipping options and may even go with your competitors. Signed, A very disgusted former customer.
2 comments
harrington Dbq
Winter Park, Florida
Unlawful Inspection of Parcel
I have had a parcel at ups since payment was made on Nov. 5. Ups will not deliver saying the cotents is empty and needs programming. When has it become policy for Ups to first illegally search parcels if not threatening contents and offer instructions as to what you need to do? My payment was acknowledged on the 11/5 and UPS is still holding saying I need to submit money for programming. I smell a rat, my parcel is being held illegally. Why was I not told before of an additional fee, I think because of cohort fraud. (programmer and UPS)
ms. p Ggr
West Bloomfield Township, Michigan
Delivering packages to wrong adressee
I am so aggravated at UPS it isn't even funny. Well last night the UPS came to my drive way and turn around I tried to yelling for him and he kept going. Then tonight I was standing on my porch waiting on them again, I seen her drive by so I walked to the road to try to stop her when she went back by. I was yelling and shining my flashlight to try to get her to stop. Then I jumped in my vechile to chase her down to see if she had my package, but she told me she dropped it off at my house but I know that was a lie because she never did stop. How can you drop something off some where without looking at the package or the addressee you are dropping it off at? I will never use UPS again.
Bryelle Fsb
Richardson, Texas
UPS is not good customer service
I was wondering when i came to my shop and see the notice from UPS that was on my door fence and the parts which I was waiting so long and rush towards the UPS local office and find out wher is my parsal but the rude they gave me the 1800 number. any way I Call the ups corp office and I ask them call the driver where is my packet and I would like to pick up then they told me come at 8.30 pm I was surprise my parts they carried all day and I asked them find the driver let me go get it where ever he or she is I will give them my information but they are not sure where is there employee
Loss:
$150
Anonymous
Boston, Massachusetts
UPS WORST CUSTOMER SERVICE
I am in the process of having the worst customer service experience I have ever had with any company. I missed my initial delivery yesterday, and as given a redelivery window of today between 10:30am-2pm. Beginning earlier than 10:30am today, I have been waiting for my packages. It is now 6:30pm and I after multiple assurances that my packages will be delivered by the 7pm end of day if I would just be patient, I have just been informed by your customer service center that the (and I do in fact quote) "have no idea" where my packages are. To give you a little perspective of the day: 10:00am: Speak with a driver delivering packages to my next door neighbor who states that he attempted the delivery yesterday, but did not have room on his truck and believes the packages will be coming on another truck today. He also assures me that I will have my delivery by 7pm (end of business day today). 4:30pm: (this now being 1 1/2 hrs past your approximate delivery time) talk initially with an agent who lies over the phone to me and tells me that there is no way of contacting a driver. Incidentally, I do object on principle to any company policy that encourage a system of lying to customers. This seems to be extremely wrong for a company that prides itself on being considered “ethical” as per your website. I ask to speak to a supervisor who agrees to contact the center (Quincy) and states that they will call me with an approximate delivery time within 1 hour. 5pm: Speak with the same driver as before (who is again in my immediate vicinity). He still doesn’t have my packages. 5:30pm Call again, having not received any information within the 1 hour window. Speak with another supervisor who states that Quincy's phone was down and that is why I have not received any information, but that the main center received notification that 1. Quincy's phone was down and 2. that my packages would be delivered between 6 and 7 pm. No answer as to why no one from the main center was able to relay this message. 6:10pm Another UPS driver comes to deliver a package to my neighbor who lives in Apt 1. Asked him whether he had my packages. He informs me that he was contacted by Quincy regarding when he would be at my address and that he told them he would be here between 6 and 7pm. 6:30pm Call again and speak with a supervisor. After some waiting and checking, am told the following: 1. There has been some confusion regarding the package for me and the package for my neighbor despite that fact that 1. I had been giving the notice number with each call that was filled out the previous day by your driver and clearly lists the correct name, address, and number of packages and 2. Individuals on the phone with me had been correctly identifying the name and number of packages on the phone to me with each discussion. Unclear where this confusion originated, since I have been given the notice number and confirming the name and number of packages with each conversation. 2. They "have no idea" where my packages are. 3. Despite numerous promises that I would have my packages at the end of the day, it was unlikely to happen. 4. It was unclear whether anyone would be able to locate or tell me where my packages are this evening. 5. I would very likely have to repeat this entire process tomorrow. I would have to say that this has been an extremely unpleasant experience and it would be very unlikely that I would ever use your services again. In particular, I have several concerns regarding how this has been handled. 1. Obviously, I find it concerning that a shipment company could have trouble locating packages. 2. Customer service supervisors told me several times that I could use a more expensive service which would guarantee delivery by a certain time, or that I could pick the packages up myself (assuming that they could be found). I find it concerning that they are essentially stating that their basic service is inadequate. I am using your service in the hopes of having inexpensive, basic transportation for goods. If this requires either purchasing a higher level of service or essentially performing self service by picking up packages, this is of no use to me. 3. Please don’t have your service employees lie to customers. I was told repeatedly by agents that it was impossible to contact the drivers or to know where they were. Clearly as supervisors were able to do so, this is not the case.
1 comment
lore Arv
Hackensack, New Jersey
Lied about delivery
I stayed home all day on thursday 10/30/08, as I was awaiting three packages from UPS, they never arrived, so on friday I checked the tracking online and it stated they were left at my door on thursday, which they were not. I tried to contact UPS and they will not respond, not sure what to do next but this company *** and I would rather pay another company that's more reliable. I tried to contact the company's I purchased from, so far only 1 responded and said it was my problem because UPS says the packages were delivered.
1 comment
lvnatlo
Las Vegas, Nevada
I went in to the ups store # 2504 in NV. was yelled at by "May" and the owner.....
I wanted to fax some papers and May took them. Didn't answer my question about the price. Just faxed them and told me I owed them 14.50. Plus, when I questioned the price. She told me she'd be happy when I left the store. If you want to be mistreated, yelled at or over charged just go to 5546 Camino Al Norte North Las Vegas NV. store # 2504 and have May or the owner help you. And your sure to get mistreated. Also if you just want to mail a letter. Don't go there they, curse at you for using there mailbox.
Loss:
$14
imticked
Modesto, California
UPS - late deliveries - no responsibility!
Dont use UPS! Use DHL instead. I recently sent a business related package by UPS Overnight. Paying their premium prices. They did not deliver until 17 days later. When I contacted them they took no reponsibility. They made no effort to rectify the situation. They just don't care. They didn't even have a reason why it was late. They will not be liable for any late deliveries. Why bother sending it overnight? You will just be wasting your money. You cant trust them to deliver on time, once it is in their hands, your screwed. I will never use UPS again. USE DHL or Fed Ex instead.
Loss:
$500
Jancarlo Stt
Calgary, Alberta
Friday 5:13pm faked delivery attempt
I had been waiting all day for a package which was out for delivery. Finally at 6pm I checked the tracking information, which said 09/05/2008 5:13 P.M. THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE There was no delivery card at the door, and noone had buzzed. The driver obviously had packages left, and it was after 5pm on a friday, so they entered a fake delivery attempt into their system and went home for the day, leaving me waiting until monday for the package. Ridiculous.
10 comments
Anonymous
Mount Laurel, New Jersey
UPS has bad drivers
While driving in San Rafael, Ca. a UPS driver cut me off and entered my lane, I had to break in order not to hit his truck. When he saw I was writing his vehicle # down, he changed lanes and swirved around traffic to try and get away. I followed him onto the freeway and confrmed I had the correct number of his vehicle. I've looked everywhere online to try to attempt to report him, no doubt he probably has numerous complaints. I have a feeling that that is the way they drive, to get packages delivered. They know people in nice cars won't hit or let them hit us -
3 comments
MaryBecky H
Philadelphia, Pennsylvania
UPS delayed delievery of my packages due to incompentance
UPS called and left a message on my answering machine yesterday afternoon that my address " did not exist" (they have delivered to me at this address many times) and that I must call them back with a correct address at an 800 number or they will send my packages back to the sender. The packages contain my daughter's birthday present (her birthday is tomorrow _ A Sunday). I called the 800# repeatedly all yesterday afternoon and evening. Every time I dialed the 800 # I received a "all circuits are busy, please call back" response. UPS had deliberately made it impossible for me to call them back. I have caller Id so I called the phone number the message was left from each time the 800# failed as well, I always got a busy signal. This morning in frustration I put the 800# on speed redial and let it dial over and over again for about 15 minutes, but I did finally get through. I was informed that I cannot pick up my packages this weekend in time for my daughter's birthday. I was informed that I, my family and our needs are not as important as the great and powerful conglomerate that is UPS. They do not care if their service is incompetent, slack and unprofessional, people such as I do not matter to them at all. If I want to receive these packages from them I must spend all day Monday trying in vain to contact them again and give them step by step directions from Map Quest on how to get to my address (which they have delieved to countless times before) from their facility or they will return my packages to the sender. They have already collected their payment and that is all that matters. The fact that the bar, and the product it sells,next door to my house obstructed their driver's vision is my fault not theirs. They were rude and totally unconcerned about anything but collecting their money. They failed to preform in a professional and conscientious manner and they do not apologize in any way nor care about the impact of their crassness, incompetence and unproffessionalism on their customers (victims).
Loss:
$28
2 comments
Jana B Nbl
Fort Myers, Florida
UPS Destroyed My Goods & Their Reputation
I recently shipped a package with UPS that contained three glass bottles of liquid and other items. The package was packed properly with styrofoam liners that cushioned the bottles and cradled them from coming in contact with the bottom of the box. The bottles were further wrapped in many multiple layers of bubble wrap and then double wrapped and sealed in plastic bags to prevent them from coming into contact with each other just in case they did leak. They were further cushioned and lined by some material and a few soft t shirts to pad the box tightly so that none of the contents moved and the box was solidly packed. I have shipped these items and packed them similarly before without incident, so I used the appropriate packing materials. The box was a heavy double layer shipping container in excellent condition that was previously used to ship glass liquid items. I received notice that the package was damaged- two of the bottles were broken and the contents leaked throughout the box. When I went to the Ocala, FL UPS depot, I received very little information about the status of the package - it had gone back out on the truck for delivery after a UPS clerk had inspected it and "filed a claim". According to the information in the claim, UPS DENIED the claim saying that the package was not packed properly by the shipper (myself) and that they were not going to reimburse me for any damage. When I disputed the claim, a representative was supposed to call me to discuss the matter, but.... NO CALL. When I received the package, it had been re-packed and the damaged goods were included in the box. I NEVER SAW the CONDITION of the ORIGINAL DAMAGED BOX. I suspect that it had to be severely damaged (like being deliberately thrown upside down off a truck or run over and obliterated). The information that the UPS claims clerk typed on the claim was incorrect as to the packing condition of the box and the number and condition of the damaged items. When I spoke to a supervisor at the Ocala UPS, he was very casual and rather "flip" with me when I discussed my concerns about the damage and he said "I don't know where the box is, but well, I guess we musta done somethin to it, huh?" like it was some kind of joke. I WAS NOT AMUSED. UPS has a very corrupt and unfair damage claim system because the claims representative can claim inadequate packaging and blame the consumer when the consumer has no opportunity to actually see the extent of the damage to the package. By providing inaccurate (and deliberately erroneous information), UPS can avoid taking responsibility for the damage to consumer goods caused by their careless and unprofessional employees and their destructive handling of consumer packages. I will NEVER ship anything by UPS again and I encourage everyone else to use some other shipping service when you need to send a package .
Loss:
$120
Anonymous
Grand Blanc, Michigan
Wont deliver to locked hallway
For over 10 years our regular UPS driver has a key to our building and puts our packages inside secure hallways. OR, if we signed the release slip they would leave the package. Now POLICY PROHIBITS them to leave the package outside and they rotate the drivers so much most of the time the regular drive with the door keys is not on the route. SO, we must now drive across town to get packages when someone, either me or the shipper, paid to have them delivered. 2 calls to UPS continue to go unanswered and a personal complaint at the local center go unanswered.
JennNowell N
Montgomery, Alabama
UPS failed to deliver my package
On July 22nd I purchased a text book from an EBay store. It was almost immediately shipped from the seller, and expected to be delivered on Friday July 25th. On July 25th, while at home I was wondering where my package was and decided to check my e-mail for the status. Much to my surprise, the status stated it was delivered and left on my front door. I checked with neighbors, no on had received it. I then contacted my seller, who did not respond. So I called UPS. After being shuffled from one person to another, they told me the shipper has to start the investigation. I once agian attempted to contact the shipper to no avail. Finally on August 2nd I bean to get angry with UPS. They continued to tell me I could not start the investigation myself, however I finally pleaded to on person and they opened it for me. On July 14th I received a call from UPS stating they were liable for the lost package. However, the shipper had to fill out claim information for the reimbursement. Now I am extremely angry. I know the shipper paid the shipping charges but he paid for them with my money. So now they are going to send him the money, which I sure he won't mind keeping and I still won't have my book. I have even shown UPS the receipt for the book. I am a college student who does not have money to shrug it off and buy another text book, my classes start tonight and UPS has wasted so much time, Im not sure when Ill get another book. On top of them being irresponsible with my package, on top of them twiddling their thumbs, they have treated me like I am the problem. I have sat on hold for 45 mins for a supervisor. I have been interrupted, and hung up on.
Loss:
$60
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Ups delivers 12 million packages a day... You cant please everyone
Becareful i have had many incidents with ups they have bill me for someone elses delivery and every time i call customer services states they will fix the problem but i constantly have to call with the same story. I also filed a complain with the better bussiness bureau