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In Los Angeles UPS is one of the least reliable and most expensive shipping options. They have consistently lied about delivery attempts, which has resulted in packages being returned to the sender on more than one occasion though we were home when they said they...
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Anonymous
#271899

Several years ago,I discovered the ugly truth about UPS in L.A.

I caught them simply because I am a UPS employee and the tracking "cover up" and unattempted deliveries did not add up.

This center does not meet up to the company's overall standard.

They are an embarrassing apendage and need to be audited immediately.UPS in L.A. is an absolute *** HOLE !!!!!

Review
#230204 Review #230204 is a subjective opinion of poster.

NEVER USE UPS!

UPS never delivered my package on Christmas Eve and told me they did, by showing me a satellite image of my house. They did their so-called investigation by posting pointless pieces of paper on my door. Now a rep comes to my door, has me sign a paper, and says UPS will no longer deliver packages to my house. That is uncalled for. I hope no one uses UPS they are the worst delivery service I have encountered. And that wasn't the only time I didn't receive a package. They just say to call the people I bought from. They provide no help or helpful information to people concerned about their packages. I'm all for FED EX! They have superior customer service unlike UPS and I have never had any issue with FED EX.
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1 comment
Anonymous
#279241

You live in a neighborhood with tweakers who steal your packages and this theft has happened on multiple occasions, so now UPS requires a signature for delivery.

You'll have to move away from the methheads to start getting packages delivered to your door again.

The reason they told you to call the shipper is because they are the people that paid UPS, they are the people that have to file a claim.

Review
#230173 Review #230173 is a subjective opinion of poster.

UPS

I have had issues with UPS as well and am now a FedEx rep. What I found is UPS is a better ground carrier than an overnight service although their drivers are very personable and a great face for the brand FedEx drivers are equally solid and the website is as simple as the UPS site and in some instances even more expeditious for fast shipping. If you would like reliable service and ship daily and require a daily pickup please email me at ncten@aol.com. I can give you better rates and more reliable service. For AIR packages only
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1 comment
Anonymous
#268686

hes right. only on airs can he give a better price because he gets a piece of the price.

fed ex air is their only employees while ground home and freight are all sub contracted workers. fed ex is a joke

Review
#230046 Review #230046 is a subjective opinion of poster.

Outrageous UPS

Update by user Mar 31, 2011

A typo -- the West Elm frames are 38\"W on the inside , not \"8\" as I mistakenly typed.

The problem -- and it is a big problem -- is this: West Elm advertises that a standard twin mattress of 39\"W fits their frames ...

which are only 38\"W. But that is detailed in a separate West Elm complaint.

This complaint is about UPS.

Original review posted by user Mar 31, 2011

After a long saga involving West Elm and its fraudulent advertisement of twin bed frames and the mattresses that allegedly fit them (see separate complaint under "West Elm" I finally receive the frames and, after the shell-shock of realizing that the frames would not accept standard twin mattresses that are 39"W, but rather, would only accept Bunk standard mattresses that are 8"W, I ordered three memory foam mattresses (two twin and one queen) from Overstock.com. The Overstock mattresses themselves are wonderful -- exactly as advertised and shipped in an acceptable, if not ideal time frame (though I have serious questions about the shipping packaging). Never mind. Unfortunately, Overstock designates UPS Ground as their shipper. And UPS turns out to be devil spawn, in terms of their remorseless willingness to defy and deny the very premise of their business -- which is safe shipping. Forget the unexplained and potentially pivotal delay in delivery I encountered -- which is important vis a vis memory foam mattresses, as all the manufacturer literature cautions a timely unpacking to preclude damage to the memory foam that may result in the product not expanding to its advertised dimensions. Never mind that. The problem I encountered was that UPS -- with whom I have been dealing for decades -- has, at some point along the way, changed its policy so that IT IS IMPOSSIBLE TO OPEN THE PACKAGE FOR INSPECTION BEFORE ACCEPTING DELIVERY; rather, UPS now expects its customers to accept delivery without inspection .... when the only consumer recourse, according to revised UPS policy, is to contact the original vendor, and not UPS for any potential damages..... Really? I don' think so. I lost a house to a hurricane about five years ago, and spent a year and a half arguing with wind and flood insurance adjusters about who was answerable to claim -- the wind adjuster told me with a straight face that a missing roof was "flood damage" and a flood adjuster told me with a straight face that a 5" bathtub line of seaweed and mold was "wind damage." Now, apparently, UPS has joined that game. My memory foam mattresses -- inexplicably delayed -- were delivered on two consecutive days (the first lot late in the day when the truck had been repeatedly open to the elements over several hours) when we were undergoing seasonal monsoons that drenched everything in sight. So that two of three of my pricy mattresses were delivered on a truck that was saturated, soaked from repeated openings and closings--- and the two mattress packages were completely, obviously soaked through. Yet. When I politely asked the UPS delivery person to witness the condition of the packaging, and to therefore wait a minute while I slit the cardboard to see if the mattresses themselves were sodden --- the UPS person walked away, without even the courtesy of a response, which surprised me. So I called out to her. "Wait," I said. "This will only take a minute, and if they are damaged, it will be better if you take them back now, rather than making a second trip." To which she said: " This isn't my problem. You got a problem? Call the vendor. " And she left. The following day, she delivered the third mattress, in the monsoon rain, but without ringing the bell. I guess talking to a worried customer was to be avoided. So she left the mattress, wrapped only in one layer of cardboard, outside, and began to walk away. I happened to hear the motor of her truck. So I opened the door and asked her fleeing back what the UPS policy was under such circumstances. She raced back to the door, zapped the sodden package with a laser, and announced, in triumph "PACKAGE NOTED AS DELIVERED WITH CUSTOMER ACCEPTANCE." After which she literally ran back to her truck, ignoring my requests that she come back. UPS???? AVOID LIKE THE PLAGUE IF THERE IS ANY OTHER OPTION.
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4 comments
Anonymous
#269961

You must live under a rock. How dare you criticise UPS.

You have no idea how UPS works. I do, I have a Son who works for UPS. He worked his way up from a sorter to a Feeder Driver, (a feeder driver is a Semi driver), I also worked for UPS and your lame responsibility to purchase such items as you did is totally rediculious.

Go get a job at UPS and just see what really happens there. I can almost with certainty say that if you use FED EX or some other shipping company you will not only pay through the ying yang, you will get the same policies or worse.

Anonymous
#268762

Perhaps William an SteveO should be aware that: a) I am 30-40 miles from any center of civilization that has multiple shopping alternatives that are not full retail plus; and, b) that I earn my living (at age 62) as a house stager .... only because I lost everything (including my house) to a hurricane seven years ago; and, c) because I spent a year and a half, post-hurricane -- dealing with smarmy insurance agents of both the wind and flood variety who "settled" for saying wind was flood and flood was wind -- I have little, if no tolerance for corporate excuses.

Lucky SteveO and lucky William, that they can indulge their obviously youthful naivite (not to mention wrong values), in face of the transactional facts.

Anonymous
#268692

u really have to be an ***.. ups has million of boxs going through there system daily and u really think cardboard is a safe container..

why would u buy a mattress on line... u need to take your lazy behind to the store and carry out yourself

Anonymous
#268054

You've just got a problem with everything don't you? lol.

Of course you can't refuse something after you open it, that's true with any carrier. If you open up a package and something is damaged, then you call UPS and report it as such. Or, in this case, you call the company that shipped it to you, and they report it as damaged.

Remember, they're the ones who paid UPS to send it, so they have to initiate damage claims, reimbursement, etc. It all makes perfect sense if you have/use your brain.

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Review
#229972 Review #229972 is a subjective opinion of poster.
UPS take better care of my PACKAGE
UPS take better care of my PACKAGE
UPS take better care of my PACKAGE
I don't know what is going on with UPS, the last few packages I've received from them look like they've been through a tornado! Again, the other day, I receive a package that I had been waiting on. a $1700.00 lens for my camera. There was an 8 inch gash...
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2 comments
Anonymous
#999039

Why dont you call UPS and complain?

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Review
#229560 Review #229560 is a subjective opinion of poster.

UPS denies credit, says take up with shop owner

Having called UPS corp office plus emails, I get no reply other then sorry you need to speak with owners shop. The owner store #3991 in the Keys says he requested a reimbursment but it was denied. UPS says no such request and tell me they would have issued the credit if i had called in 15 days of finding out a late delivery. I did call corp and was told they would not get involved, called the shop owner. Just another case of someone else needs to handle this complaint. Long and short, a delivery from the fl. Keys to TN. Sent 1/1/11. promised ground on 1/12/11. NOPE, the pkg gets to TN on 1/17/11. All I asked was a credit or refund. I got no where, not even my formal complaint got any response. $40 for a 4 day delivery that took 10 days. One person said weather. give me a break. 10 days to TN., I can drive it in 2 days with a stop over. oh well. consumer gets it again.
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1 comment
Anonymous
#266887

"Long and short, a delivery from the fl. Keys to TN.

Sent 1/1/11. promised ground on 1/12/11. NOPE, the pkg gets to TN on 1/17/11."

UPS Ground doesn't take 11 days to arrive anywhere in the country, even if you were sending it from the Keys to Seattle WA.

It sounds like you were confused from the beginning. What was the tracking number?

Review
#229282 Review #229282 is a subjective opinion of poster.

UPS service sucks Took 4 trys to make a pick up

Used web site to make a pick up with driver supplying paperwork. Right on line is this option, I checked it. 1st pick up attempt no paperwork. Called customer service, assured me driver would have paperwork. 2nd pick up no paperwork with driver. Called again 3rd attempt driver claimed no one home. Person at pick up address home all day confirmed by other at address. Called again, by now packages will not make it with ground delivery. Their fault due to messed up pick ups. Offer 2nd day air, no mention of extra charges,so will arrive on time. Packages picked up for 2nd day air. One arrives on Friday the other Monday. To late for my needs. No call or e-mail or letter sent about extra charges. but in less then 2 weeks bill sent to collections.
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1 comment
Anonymous
#317300

so wait...you ordered 16 boxes of *** from dollar general..?? and you actually denied someone hose water??

your a horrible person. gtf over it

Review
#228990 Review #228990 is a subjective opinion of poster.
Loss
$266

Ups /dummies

UPS / I,m in a hurry, many pkg to go. I,ll leave it here, the people will find it. Today I found my item across the hall---another # No one I know... Thanks UPS-because the first shippment got lost or stolen. Your people need training to read #( thats numbers ) apt,###############!!! I,m in a real hurry-NO one pays my Gas. PLEASE LOOK OUT FOR YOUR PKG SO WHAT IF IT,S ON THE WRONG FLOOR--WE will deliever soon as possible. just keep your eyes open we don,t THANKS UPS YOUR STYLE IS REALLY SUPER FAST/ REAL SHABBY ALSO
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Review
#228865 Review #228865 is a subjective opinion of poster.

UPS damaged a shipment but wont stand behind it

I have talked to probably 15 plus different people while trying to file my claim. First they denied the claim, and then they approved the claim but said there was no declared value. From there I said there was a declared value but they said I was no charged for it. So now my claim is only worth $100.00. What a joke!! Not only were many that I talked to very rude, it was amazing how I was even given incorrect numbers when trying to reach the corporate office. We ship 30 plus packages a day with them, have never had a claim and this is how they treat their customers for their loyalty? All I can say is that I will have to do some research on companies that actually want to earn business.
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1 comment
Anonymous
#301672

I shipped a rifle in an oversize box. It weighed less than 12 pounds.

The box was 8 x 8 x 48 and the rifle was wrapped in bubble wrap and then the whole box was filled with bigger bubble wrap. When the customer got the box the rifle scope was broken. UPS said that it was improper packaging. and also said that the single wall box was inadequate to support the weight.

Come on, 12 pounds is too much weight. They refused to pay for anything, which I understand is customary. Is there anyway possible to get them to pay? or How often do they actually pay for something.

My guess would be that it is very seldom. Inadequate packaging is a very broad statement.

I am disabled and now I have to figure out how to pay for a new scope for my customer. It was bad enough that I had to sell off my stuff in order to make ends meet.

Review
#228847 Review #228847 is a subjective opinion of poster.
Loss
$450

UPS no attempt to deliver overnight

I had a pkg overnighted from Kentucky to HI for $38 via UPS. Pkg was not delivered the next day. I was told that there was no apartment number on the pkg. I had it delivered to my office. No apartment numbers, just a customer service desk inside the front door. Driver obviously did not even enter the building to attempt delivery. I had a pkg overnighted 2 weeks ago via FedEx and it arrived in the office 18 hours after pick up in North Carolina. UPS pkg was not only late, but not even on the truck for delivery the following day. They wanted to delivery three days later while charging me overnight rates. I had to pick the pkg up because it would not wait three days (thus my shipping it overnight. They made no attempt to call recipient or shipper for clarification. When I picked up the pkg, delivery vans still had not left and when I asked why my pkg was not going out for delivery they told me it still had not corrected the address for delivery. My office is less than 2 miles from where I picked up the pkg. I will never ship UPS again regardless of price. I am paying more so that I know it gets here.
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Review
#228637 Review #228637 is a subjective opinion of poster.