Anonymous
map-marker Hartwell, Georgia

Systematic Country wide Ripoff.

Not unlike the rest of the robber barons of the us,Ups is getting their piece of the pie .We labor over the hot stove and they eat.Is ebay envolved? This greed has almost destroyed our country more than one time.Our founding fathers despite their bravery and love for our country, most certainly are weeping in despair. Our congress creates the laws that permit this .Why? Money of couse. Its the normal way of doing buisness. Of the people ,for the people,I don't think so. Help. Let us pray that our USA will heal from this terrible affliction and fullfill our true goals.
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Anonymous
map-marker Baltimore, Maryland

UPS delivered to wrong address, refuses to fix mistake

September 5, 2008 UPS Corporate Headquarters 55 Glenlake Parkway, NE Atlanta , GA 30328 To Whom It May Concern: I was once a long time customer of your company. I used your services for both residential and commercial purposes for over 10 years. I have also referred several residential and commercial customers to you. I never once had a bad experience until today. However, this one bad experience has left me very disappointed, frustrated and disgusted with your company and now I will completely stop using your services. Your driver supposedly delivered a package to my front door. However, the package was not delivered to my location. I checked the front door, the porch, behind the bushes, the side of the house, the back of the house and the mailbox. There wasn’t any package there. I would like someone to show me where this package is, because it certainly isn’t here! When I called to report the missing package, I was first told to “ask my neighbors” about the package. This is the most ridiculous thing I have ever heard in my entire life. First, I live in an area that isn’t friendly. I have lived in this neighborhood for over seven years and I have never once talked to any of my neighbors. If I were to ask them about a package that may have been delivered to them by mistake, it would cause a very nasty confrontation and will result in violence. I actually value my life so I am not going to get killed or seriously injured because of YOUR mistake. Secondly, it is not MY job to walk around the streets of my city looking for mis-delivered packages. Why do we pay extremely high shipping costs to you when it appears that you do not want to do your job? YOUR job is to deliver packages to the right address in a timely manner. Again, that is NOT my job. I am not going to do YOUR job for you. You are not going to pay me to do YOUR job. I just want my package delivered to the right place! I shouldn’t have to deal with your driver’s incompetence. If a company truly cares about its’ customers, then it will do what it can to keep them satisfied. Apparently, UPS does not care about its’ customers as I received no satisfactory options. I was told that I would have to wait until MONDAY for the driver to pick up the package and redeliver it to my location. Again, this is very ridiculous. Today is FRIDAY. TWO DAYS will have gone by. There is no way the package is going to still be at the front door. I’m sure that I’ll see unicorns prancing in my yard before I’ll ever see this missing package. The person(s) who has my package is simply going to keep it. That is how the people in this neighborhood are and it is not going to ever change. The neighbors don’t care that they’ve stolen someone else’s package. So when your driver asks for the package, all the person has to say is that he or she never received a package. Your driver is not going to be able to prove otherwise and I’m going to be screwed out of my package. I really don’t understand why UPS is willing to lose a customer over something that could have been immediately resolved. In this day and age when loyalty is very hard to come by, one would think that your company would do more to keep customers satisfied. I suppose you must have so much money that you can afford to lose a long time customer. Word of mouth can do many things for a business. I will never refer or recommend your services again. I will make prospective customers think twice before using your services. I will tell them how UPS refused to admit it made a mistake and how it lost a long time customer. As for customers currently using your services, I will be sure to tell them about my bad experience. They may reconsider their shipping options and may even go with your competitors. Signed, A very disgusted former customer.
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2 comments
Guest

Ups delivers 12 million packages a day... You cant please everyone

Shamarion Lsj

Becareful i have had many incidents with ups they have bill me for someone elses delivery and every time i call customer services states they will fix the problem but i constantly have to call with the same story. I also filed a complain with the better bussiness bureau

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harrington Dbq
map-marker Winter Park, Florida

Unlawful Inspection of Parcel

I have had a parcel at ups since payment was made on Nov. 5. Ups will not deliver saying the cotents is empty and needs programming. When has it become policy for Ups to first illegally search parcels if not threatening contents and offer instructions as to what you need to do? My payment was acknowledged on the 11/5 and UPS is still holding saying I need to submit money for programming. I smell a rat, my parcel is being held illegally. Why was I not told before of an additional fee, I think because of cohort fraud. (programmer and UPS)
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ms. p Ggr
map-marker West Bloomfield Township, Michigan

Delivering packages to wrong adressee

I am so aggravated at UPS it isn't even funny. Well last night the UPS came to my drive way and turn around I tried to yelling for him and he kept going. Then tonight I was standing on my porch waiting on them again, I seen her drive by so I walked to the road to try to stop her when she went back by. I was yelling and shining my flashlight to try to get her to stop. Then I jumped in my vechile to chase her down to see if she had my package, but she told me she dropped it off at my house but I know that was a lie because she never did stop. How can you drop something off some where without looking at the package or the addressee you are dropping it off at? I will never use UPS again.
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Bryelle Fsb
map-marker Richardson, Texas

UPS is not good customer service

I was wondering when i came to my shop and see the notice from UPS that was on my door fence and the parts which I was waiting so long and rush towards the UPS local office and find out wher is my parsal but the rude they gave me the 1800 number. any way I Call the ups corp office and I ask them call the driver where is my packet and I would like to pick up then they told me come at 8.30 pm I was surprise my parts they carried all day and I asked them find the driver let me go get it where ever he or she is I will give them my information but they are not sure where is there employee
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Loss:
$150
Anonymous
map-marker Boston, Massachusetts

UPS WORST CUSTOMER SERVICE

I am in the process of having the worst customer service experience I have ever had with any company. I missed my initial delivery yesterday, and as given a redelivery window of today between 10:30am-2pm. Beginning earlier than 10:30am today, I have been waiting for my packages. It is now 6:30pm and I after multiple assurances that my packages will be delivered by the 7pm end of day if I would just be patient, I have just been informed by your customer service center that the (and I do in fact quote) "have no idea" where my packages are. To give you a little perspective of the day: 10:00am: Speak with a driver delivering packages to my next door neighbor who states that he attempted the delivery yesterday, but did not have room on his truck and believes the packages will be coming on another truck today. He also assures me that I will have my delivery by 7pm (end of business day today). 4:30pm: (this now being 1 1/2 hrs past your approximate delivery time) talk initially with an agent who lies over the phone to me and tells me that there is no way of contacting a driver. Incidentally, I do object on principle to any company policy that encourage a system of lying to customers. This seems to be extremely wrong for a company that prides itself on being considered “ethical” as per your website. I ask to speak to a supervisor who agrees to contact the center (Quincy) and states that they will call me with an approximate delivery time within 1 hour. 5pm: Speak with the same driver as before (who is again in my immediate vicinity). He still doesn’t have my packages. 5:30pm Call again, having not received any information within the 1 hour window. Speak with another supervisor who states that Quincy's phone was down and that is why I have not received any information, but that the main center received notification that 1. Quincy's phone was down and 2. that my packages would be delivered between 6 and 7 pm. No answer as to why no one from the main center was able to relay this message. 6:10pm Another UPS driver comes to deliver a package to my neighbor who lives in Apt 1. Asked him whether he had my packages. He informs me that he was contacted by Quincy regarding when he would be at my address and that he told them he would be here between 6 and 7pm. 6:30pm Call again and speak with a supervisor. After some waiting and checking, am told the following: 1. There has been some confusion regarding the package for me and the package for my neighbor despite that fact that 1. I had been giving the notice number with each call that was filled out the previous day by your driver and clearly lists the correct name, address, and number of packages and 2. Individuals on the phone with me had been correctly identifying the name and number of packages on the phone to me with each discussion. Unclear where this confusion originated, since I have been given the notice number and confirming the name and number of packages with each conversation. 2. They "have no idea" where my packages are. 3. Despite numerous promises that I would have my packages at the end of the day, it was unlikely to happen. 4. It was unclear whether anyone would be able to locate or tell me where my packages are this evening. 5. I would very likely have to repeat this entire process tomorrow. I would have to say that this has been an extremely unpleasant experience and it would be very unlikely that I would ever use your services again. In particular, I have several concerns regarding how this has been handled. 1. Obviously, I find it concerning that a shipment company could have trouble locating packages. 2. Customer service supervisors told me several times that I could use a more expensive service which would guarantee delivery by a certain time, or that I could pick the packages up myself (assuming that they could be found). I find it concerning that they are essentially stating that their basic service is inadequate. I am using your service in the hopes of having inexpensive, basic transportation for goods. If this requires either purchasing a higher level of service or essentially performing self service by picking up packages, this is of no use to me. 3. Please don’t have your service employees lie to customers. I was told repeatedly by agents that it was impossible to contact the drivers or to know where they were. Clearly as supervisors were able to do so, this is not the case.
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1 comment
Guest

Hey,

You are lucky...it's only one package and one time for you!

We have had repeated problems for the past 3 years. We don't even get any attempted deliveries during the winter months...they say they aren't allowed to use their tire chains because they will just get stuck and need a tow truck...exact words from the hub manager's mouth (Butte, MT).

We have tracked and traced so many packages that the DRIVER has entered lies about in their computer system, that we are tired of this!

We have written Atlanta, GA offices...got a single phone call about the issues...nothing since then, over 12 months!

I strongly suggest you get yourself a FedEx GROUND account and use the call tag system of "having your truck pick up your package from the vendor direct"...at least you get your stuff.

lore Arv
map-marker Hackensack, New Jersey

Lied about delivery

I stayed home all day on thursday 10/30/08, as I was awaiting three packages from UPS, they never arrived, so on friday I checked the tracking online and it stated they were left at my door on thursday, which they were not. I tried to contact UPS and they will not respond, not sure what to do next but this company *** and I would rather pay another company that's more reliable. I tried to contact the company's I purchased from, so far only 1 responded and said it was my problem because UPS says the packages were delivered.
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1 comment
Guest

I think you should have gotten a parent to help you give them your address. I have a feeling that you gave them the wrong address. Children as young as you should not be ordering packages in the first place.

lvnatlo
map-marker Las Vegas, Nevada

I went in to the ups store # 2504 in NV. was yelled at by "May" and the owner.....

I wanted to fax some papers and May took them. Didn't answer my question about the price. Just faxed them and told me I owed them 14.50. Plus, when I questioned the price. She told me she'd be happy when I left the store. If you want to be mistreated, yelled at or over charged just go to 5546 Camino Al Norte North Las Vegas NV. store # 2504 and have May or the owner help you. And your sure to get mistreated. Also if you just want to mail a letter. Don't go there they, curse at you for using there mailbox.
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Loss:
$14
imticked
map-marker Modesto, California

UPS - late deliveries - no responsibility!

Dont use UPS! Use DHL instead. I recently sent a business related package by UPS Overnight. Paying their premium prices. They did not deliver until 17 days later. When I contacted them they took no reponsibility. They made no effort to rectify the situation. They just don't care. They didn't even have a reason why it was late. They will not be liable for any late deliveries. Why bother sending it overnight? You will just be wasting your money. You cant trust them to deliver on time, once it is in their hands, your screwed. I will never use UPS again. USE DHL or Fed Ex instead.
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Loss:
$500
Jancarlo Stt
map-marker Calgary, Alberta

Friday 5:13pm faked delivery attempt

I had been waiting all day for a package which was out for delivery. Finally at 6pm I checked the tracking information, which said 09/05/2008 5:13 P.M. THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE There was no delivery card at the door, and noone had buzzed. The driver obviously had packages left, and it was after 5pm on a friday, so they entered a fake delivery attempt into their system and went home for the day, leaving me waiting until monday for the package. Ridiculous.
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10 comments
Guest

UPS drivers are all lazy ***. Only once has a drive attempted to buzz himself in and go up 2 floors to deliver my package - the rest of the time, despite someone being at home and waiting for the package, they just pretend to have attempted delivery and leave. Goddammit, UPS drivers are obnoxious ***, I have 0 respect for them.

Guest

I had the same problem this morning too. They claimed that they tried to deliver the package at 7:30am.

I was home the whole time and my door bell didn't ring at all.

I am gonna report this on consumer report.

Guest

I was supposed to get an overnight for Saturday delivery. No signature required, no notice left, no package left, and I was sitting in the same room as my front door with my two dogs.

No one ever came. Every other package just gets left, especially small packages from Amazon. When they do deliver, I watch them run toward the door, toss the package from four feet away, and run back to the truck. At least then I get my package.

Obviously I wouldn't order something for overnight Sat.

delivery if I didn't want it until Monday. I called customer service and they said they would get back to me very soon, I guess that will happen on Monday too.

Guest

Have this problem with UPS all the time. I live in an apartment building that requires climbing stairs to reach my floor.

Problem didn't begin until I moved here.

*** UPS and their *** lazy drivers. Would you like it if I falsified my MAR to say you got your PRN analgesic because I couldn't be bothered with walking to your room?

Guest

*** all. Get off your fat *** and answer the door the first time.

We have caught on to your B.S.. so you can get back your delivery charges. If you are reading a delivery attempt notice who you think put it there the delivery notice fairy. Open the F'n door because we don't want to come back to your *** hole residence again.

P.S. I bet you get the door when the pizza guy comes.

Guest

You people are all idiots. I have been a UPS driver for 20 years and this complaint drives me nuts.

What do you people think the motivation for not delivering your pkg. is? So we can have another stop the next day? I deliver 170 stops a day and every one i can't get delivered in 1 more iI will have tomorow.

My diad (scanner) must scan the pkg within 100 feet of the address and we now scan the delivery note now also. GPS keeps track of all the deliveries.

Maybe its the customers not telling the truth in order to get the drivers too come back on the same day. :sigh

Guest

This I believe to be the most frequent excuse UPS uses when unable to deliver a package. You would think though that the delivery people would be smart enough to use another excuse given the reason why the package was shipped in the first place that it is that important for the receiver to be waiting around for it.

I too have had this happen to me several times. So, what I did is I approached the delivery guy and told him that I am always home waiting for my packages and that the claim that he came by and no one was home was a lie.

Since then, he's delivered every package and even gives me a courtesy call when he's outside my building.

Guest

I live in a flat with a door entry system. They left a note outside the door to the close but they never even attempted to deliver it! They never buzzed up or nothing.

mike m Ozn

Exactly the same has been happening with me. The driver is simply lying.

I have posted my own complaint here, but then what is the point? They dont even read messages left the call center why on earth would anybody read message left here?

Guest

I have had the same experience with UPS as well as Purolator (Canadian company).

They are all the same.

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Anonymous
map-marker Mount Laurel, New Jersey

UPS has bad drivers

While driving in San Rafael, Ca. a UPS driver cut me off and entered my lane, I had to break in order not to hit his truck. When he saw I was writing his vehicle # down, he changed lanes and swirved around traffic to try and get away. I followed him onto the freeway and confrmed I had the correct number of his vehicle. I've looked everywhere online to try to attempt to report him, no doubt he probably has numerous complaints. I have a feeling that that is the way they drive, to get packages delivered. They know people in nice cars won't hit or let them hit us -
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3 comments
Guest

Laura, that's too weird.

I'm in Lawrenceville and am searching for some way to complain about idiotic UPS driver behavior. There is no way it would seem.

NOTICE TO UPS:

I'm not using your service any more. You have no system for driver accountability, and for a company that is based on road delivery, this is inexcusable.

Guest

I just witnessed a UPS driver double parked all vehicles in front of my apartment and when a lady honked a couple of times to get some attention, while being blocked completely, he came out from some where and signaled a big "what the *** you want" with both hands and went back to where he came from.

The poor lady waited for 10-15 minutes...

Very Rude Drivers...

(True Story : Temple, the vehicle had a usdot021800 number close to the doors... )

Guest

I just experienced a similar incident but this driver had no shame or remorse! On 5/26/09 at approximately 6:15 PM, I encountered a UPS driver (Truck #135564) behind a shopping center at Hwy 20 and Old Peachtree Rd in Lawrenceville, GA.

The driver behaved recklessly and in an immature and unprofessional manner. When I honked my horn to let her know I was there, she honked back and "blamed the victim" for her carelessness.

When recording the vehicle number, she jeered and mocked me. This driver should be reprimanded and trained to represent UPS as a professional.

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MaryBecky H
map-marker Philadelphia, Pennsylvania

UPS delayed delievery of my packages due to incompentance

UPS called and left a message on my answering machine yesterday afternoon that my address " did not exist" (they have delivered to me at this address many times) and that I must call them back with a correct address at an 800 number or they will send my packages back to the sender. The packages contain my daughter's birthday present (her birthday is tomorrow _ A Sunday). I called the 800# repeatedly all yesterday afternoon and evening. Every time I dialed the 800 # I received a "all circuits are busy, please call back" response. UPS had deliberately made it impossible for me to call them back. I have caller Id so I called the phone number the message was left from each time the 800# failed as well, I always got a busy signal. This morning in frustration I put the 800# on speed redial and let it dial over and over again for about 15 minutes, but I did finally get through. I was informed that I cannot pick up my packages this weekend in time for my daughter's birthday. I was informed that I, my family and our needs are not as important as the great and powerful conglomerate that is UPS. They do not care if their service is incompetent, slack and unprofessional, people such as I do not matter to them at all. If I want to receive these packages from them I must spend all day Monday trying in vain to contact them again and give them step by step directions from Map Quest on how to get to my address (which they have delieved to countless times before) from their facility or they will return my packages to the sender. They have already collected their payment and that is all that matters. The fact that the bar, and the product it sells,next door to my house obstructed their driver's vision is my fault not theirs. They were rude and totally unconcerned about anything but collecting their money. They failed to preform in a professional and conscientious manner and they do not apologize in any way nor care about the impact of their crassness, incompetence and unproffessionalism on their customers (victims).
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Loss:
$28
2 comments
Guest

1-800-PICK UPS is the number I had to dial about 150 time from 3:30 pm yesterday unit about 8:30 am today before getting through and they refused to allow me to pick up my package today. Do you work for UPS? Did you actually read my article?

Teresa C Agc

If you have the tracking number give it to the rep at 1-800-Pick-UPS and she would of held it at the terminal that same day for you to pick up. That's normal practice. I ship daily with FedEX and UPS and have seen it all.

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Jana B Nbl
map-marker Fort Myers, Florida

UPS Destroyed My Goods & Their Reputation

I recently shipped a package with UPS that contained three glass bottles of liquid and other items. The package was packed properly with styrofoam liners that cushioned the bottles and cradled them from coming in contact with the bottom of the box. The bottles were further wrapped in many multiple layers of bubble wrap and then double wrapped and sealed in plastic bags to prevent them from coming into contact with each other just in case they did leak. They were further cushioned and lined by some material and a few soft t shirts to pad the box tightly so that none of the contents moved and the box was solidly packed. I have shipped these items and packed them similarly before without incident, so I used the appropriate packing materials. The box was a heavy double layer shipping container in excellent condition that was previously used to ship glass liquid items. I received notice that the package was damaged- two of the bottles were broken and the contents leaked throughout the box. When I went to the Ocala, FL UPS depot, I received very little information about the status of the package - it had gone back out on the truck for delivery after a UPS clerk had inspected it and "filed a claim". According to the information in the claim, UPS DENIED the claim saying that the package was not packed properly by the shipper (myself) and that they were not going to reimburse me for any damage. When I disputed the claim, a representative was supposed to call me to discuss the matter, but.... NO CALL. When I received the package, it had been re-packed and the damaged goods were included in the box. I NEVER SAW the CONDITION of the ORIGINAL DAMAGED BOX. I suspect that it had to be severely damaged (like being deliberately thrown upside down off a truck or run over and obliterated). The information that the UPS claims clerk typed on the claim was incorrect as to the packing condition of the box and the number and condition of the damaged items. When I spoke to a supervisor at the Ocala UPS, he was very casual and rather "flip" with me when I discussed my concerns about the damage and he said "I don't know where the box is, but well, I guess we musta done somethin to it, huh?" like it was some kind of joke. I WAS NOT AMUSED. UPS has a very corrupt and unfair damage claim system because the claims representative can claim inadequate packaging and blame the consumer when the consumer has no opportunity to actually see the extent of the damage to the package. By providing inaccurate (and deliberately erroneous information), UPS can avoid taking responsibility for the damage to consumer goods caused by their careless and unprofessional employees and their destructive handling of consumer packages. I will NEVER ship anything by UPS again and I encourage everyone else to use some other shipping service when you need to send a package .
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Loss:
$120
Anonymous
map-marker Grand Blanc, Michigan

Wont deliver to locked hallway

For over 10 years our regular UPS driver has a key to our building and puts our packages inside secure hallways. OR, if we signed the release slip they would leave the package. Now POLICY PROHIBITS them to leave the package outside and they rotate the drivers so much most of the time the regular drive with the door keys is not on the route. SO, we must now drive across town to get packages when someone, either me or the shipper, paid to have them delivered. 2 calls to UPS continue to go unanswered and a personal complaint at the local center go unanswered.
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JennNowell N
map-marker Montgomery, Alabama

UPS failed to deliver my package

On July 22nd I purchased a text book from an EBay store. It was almost immediately shipped from the seller, and expected to be delivered on Friday July 25th. On July 25th, while at home I was wondering where my package was and decided to check my e-mail for the status. Much to my surprise, the status stated it was delivered and left on my front door. I checked with neighbors, no on had received it. I then contacted my seller, who did not respond. So I called UPS. After being shuffled from one person to another, they told me the shipper has to start the investigation. I once agian attempted to contact the shipper to no avail. Finally on August 2nd I bean to get angry with UPS. They continued to tell me I could not start the investigation myself, however I finally pleaded to on person and they opened it for me. On July 14th I received a call from UPS stating they were liable for the lost package. However, the shipper had to fill out claim information for the reimbursement. Now I am extremely angry. I know the shipper paid the shipping charges but he paid for them with my money. So now they are going to send him the money, which I sure he won't mind keeping and I still won't have my book. I have even shown UPS the receipt for the book. I am a college student who does not have money to shrug it off and buy another text book, my classes start tonight and UPS has wasted so much time, Im not sure when Ill get another book. On top of them being irresponsible with my package, on top of them twiddling their thumbs, they have treated me like I am the problem. I have sat on hold for 45 mins for a supervisor. I have been interrupted, and hung up on.
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Loss:
$60
1 comment
Guest

:cry UPS failed to hold my package while I made delivery arrangments and sent it back to sender. Each customer rep I spoke with gave bogus information and were clueless as to company policy.

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