UPS
Reviews and Complaints
Package delivery
Return
Difference in locations.
Preferred solution: No action needed, just my experience.
User's recommendation: Avoid the 4500 South location, Use theHighland drive location. You will be so glad you did.
Nice day, no ice, but a 140 ft driveway. The UPS carrier chosenot to deliver to my front door but rather dropped off my package at a driveway stantion light. Anyone seeing the package could have pic
User's recommendation: Do youyr job as paid and at least deliver to the front door.
Non-delivery
- Horrible phone customer service
Preferred solution: Let the company propose a solution
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Don't expect good service every time
For about a year, when ordering from Amazon, the packages may or may not show up at my door. I have given explicit instructions but somehow they either end up in front of a vacant apartment next door (outside) or one of my neighbors has to bring it.
It had gotten a little better for a while, then sure enough, one landed at my doorstep and one was left next door.
Amazon responds by giving me a $5 credit, but when it happens over and over where is the improvement?
I really have no recourse since Amazon uses them exclusively near as I can tell. Just so tired of it!
- Packages sometimes arrive at my door
Preferred solution: Let the company propose a solution
We've been left in the dust
- Usually no issues with shipping
- Daily pick up is reliable
- Getting someone to care
Preferred solution: reinstate our open account
Resolved: Say delivered but nobody was home!!
A neighbor from waaay down the street had it and called UPS themselves!
After several calls with UPS, I have found their representatives to be very kind and quick with helping me find out what exactly is going on. They were each very helpful.
In the end I had to contact Apple and have them give UPS the O.K. to start an investigation. However, in the meantime I was given the choice of refund or replacement. Whereas the whole situation has been extremely frustrating...
I am feeling taken care of and heard. I am thankful for the ease of the processes to making sure the customer (me) does not become disgruntled & impolite.
Very thankful. $700+ is far far far too much money to be losing for myself.
- Missing package
Preferred solution: Deliver product or service ordered
An unpleasant surprise
- Helpful staff
- Staff kept changing totals
- For a co that does handling of pkgs 2 bucks per 100 bucks of val
- Very high pricing 25 dollars for a box 32 dollars to pack it
Preferred solution: Price reduction
Package shipped the wrong direction
Preferred solution: Deliver product or service ordered
UPS CLAIMS DAMAGE INSPECTION (PACK&SHIP GUARANTEE)
Preferred solution: Let the company propose a solution
Delivered package to the wrong address
Preferred solution: Deliver product or service ordered
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Verified ReviewerUPS Amazon Package pickup lies
I pray to god that one day that someone finds the boss man that runs this crooked company and puts a bullet to your brain and brings this company to it's knees and I hope I will never have to deal with such a *** ING crooked company ever again But it's like I said this...
UPS is going to rob the wrong MFer some time in the near future and that person is going to come after you and UPS will then take this issue more serious Most likely when it's to late when the law suit is just to much for you to handle But don't take my word for it UPS...
Just an update with no thanks to UPS I had to call up amazon to get a new mailing label from them so that I can send my package back to amazon which I mailed out today Thank you Amazon At least someone knows how to do their job right And FUQ UPS you sorry POS
Also I would like to add ; Even if I wanted to take the package to a pickup station I am unable to for I do not have an address and I have no idea how to find it
I have a return that was supposed to be picked up today for a return to amazon and I am always home since I live with disability
After sitting at home all day twiddling my thumbs waiting on this UPS driver to pick up my package
Also before I go any further I have DVR CCTV Video surveillance at my front and back door So I think I would know when someone came knocking at my door I would be able to see them before I even answered the door since it is connected to a TV monitor
I even have a magnetic sign I put on my door to let them know to knock loud on my door Not that I really need the sign there because I would know since I can see outside my door
So at about 6pm I go to my door to to get my sign off the door since no one showed up and I called UPS at 6:34pm to ask about the package pickup and they said the UPS driver made an attempt to pickup at 2:31pm Which I already know that is a bunch of BS and even if they did make an attempt they at least were supposed to leave a return shipping label at my door "which was not" But I already knew it wasn't there since I already know they didn't show up in the first place UPS lies So on the phone the guy tells me that someone will be calling me back on this issue within the hour and to remind you that it was 6:34pm when I was told that ( Sarcastic HA HA ) Here it is hours later no call What a FUQING JOKE Not only do the UPS drivers lie but support fills their customers full of *** just to calm them down
UPS ? Why do you feel you have to lie when people already know the truth before we even speak to you This has been going on for years that I have been seeing people making complaints and showing there video surveillance videos where one guy recorded the driver just sitting on the street corner for a few mins not even a block from the mans house just to make a u-turn without even making an attempt to deliver the mans package when he was sitting right there watching and recording the whole thing and then he gets a message saying there was a delivery attempt made where no one was home WTF ! ? So what I am saying here is that I am not the only one that is having this happen WHY UPS ? WHY ? Enough with the lies UPS needs a perma fix Fire the drivers that do this
Now thinking about it , Shouldn't I have received an email letting me know of a delivery attempt if there was one ( I didn't )
- That mail theft is still a felony
- Being given the run around to resolve issue
- Thoroughly unprofessional
- Lack of accountability
Preferred solution: Full refund
The worst
After writing review I was contacted by UPS offering to delivery after 7:30PM. They add that there was a GST charge and that was why they could not deliver to gate security.
So that is an understandable reason why the delivery was abandoned twice but does not account for 2 of the customer service calls not mentioning that fact. Some communication between departments seems off here.
Happy not to have to pay to delivery my stuff to myself but still unhappy I did not get strait answers when I tried to troubleshoot and being assured of things that turned out to be false. Frustrating.
- Service and delivery
- Inconvenient and deceitful statement status
Preferred solution: Let the company propose a solution
Inept driver, lousy customer service
- Lack of ownership and responsibility
- Poor customer serivce
Preferred solution: Be more responsive and responsible and own and explain your driver's error
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i have the same problem they leave it in slush or rain