UPS
Reviews and Complaints
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Verified Reviewer | Everett, WashingtonComplaint about a manager/ payroll help
Preferred solution: Apology
User's recommendation: Do not give this company your business, better off at FedEx or USPS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Raleigh, North CarolinaUPS is just the worst
UPS is just the worst. Just in the last week, I've had (2) packages that require a signature.
The first delivery was attempted on a Friday at 1:30. I wasn't home, and it had said it was supposed to be delivered Saturday for a week, otherwise I would have made arrangements to be home. They didn't attempt to deliver the next day, so I changed to be picked up at a local UPS store. When I got to the store (after notification that it was ready for pickup) they couldn't find it, and said it had never been there.
The package was lost, and I couldn't file a report online, as it said I'd have to call the help line. The help line wouldn't allow me to file a report or speak to a representative Tracking info says my package was left at "Residential" (no address) and signed for by Lyons. There is no one by that name at my address. I ended up having to contact the company I bought the product from, and luckily they were very helpful and got it all sorted with a replacement package.
On to this week, when delivery was attempted on a Thursday, at 2PM, and another notice was left that they'd attempt today. So today I made arrangements to be home, expecting them to deliver at about the same time. I signed the notice, and left it on the door as instructed, but also put a note to call, with my number if I don't answer, stating that I am home. at about 2, I thought, "oh this is the same time they attempted delivery yesterday, let me go hang out outside for a bit, just in case." As I looked out the front window, I saw a UPS truck pulling away.
I heard no knock, and there was no additional notice on the door.
I grabbed my shoes and keys, and went to chase them down, because I can't afford to miss another day of work for their nonsense, but they'd already gotten out of sight, and I couldn't determine which direction they went. So now I'm sitting at home, getting up at every sound, in hopes that there are just (2) trucks that are routed through my neighborhood.UPS is
User's recommendation: Use literally any other logistics provider.
How can I give a review when I didn’t even get to talk to anyone this is ***
Preferred solution: Full refund
User's recommendation: Nevet
Forced AI
- Fast delivery
- Not the right address forced ai on hone calls love operator needed
Preferred solution: Deliver product or service ordered
User's recommendation: Live operators
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Malibu, CaliforniaCustomer Service Lied!
User's recommendation: Don’t believe what UPS says!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer1z912641****312479
- Dumb
- Dumb
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFRUSTRATION
Preferred solution: Deliver product or service ordered
User's recommendation: Fed x
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Albuquerque, New Mexico3rd time not delivered
User's recommendation: Choose another carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage
- Ups sucks
Preferred solution: Deliver product or service ordered
User's recommendation: UPS is not a reliable company. Temu is also at fault for not concerning how there packages disappear
I can’t get ahold of anyone
- All
Preferred solution: Apology
User's recommendation: Nope
Stupid people
User's recommendation: Don’t use ups. These *** have no consideration about people or there property. Very rude and nonprofessional.
Package has change delivery 4 times
- I though it was a good service
- Lack of communication
Preferred solution: Deliver product or service ordered
Far far too long to resolve claim 502512****A. In process over 4-1/2 months
I sold an automatic antenna tuner on eBay for $300 on July 4th. I immediately purchased a UPS shipping label on eBay (UPS tracking number 1ZAC981803****9550) and put my eBay Store on "vacation".
On July 5th I took the package to my local UPS pick-up spot. UPS claims to have delivered the antenna tuner on 7 July to the buyer in Forest Hills NY, but the buyer never received it. Both buyer and seller contacted both Ebay and UPS and started claims processes.
For reasons unknown, Ebay cancelled the buyer's order while my store was temporarily closed and refunded the buyer his money. At that point in time, I was out $309 and UPS had the antenna tuner somewhere in its system.
On July 25th UPS claims to have
re-delivered the package but again the buyer did not receive it. UPS conducted an investigation and determined that they had lost the package. After many days of trying to get UPS to identify the shipper's account they gave me the account number. This allowed me to file the claim on November 7th, which UPS calls claim #502512****A.
After sending UPS photos of the missing antenna tuner On 11/15, UPS asked me to send them the final eBay bid page so they could process the claim. I did this immediately. Although I have this claim number there is no evidence on the UPS Claims Dashboard that UPS has received or has processed the claim. For the third time, UPS agents told me they would call me back within an hour most recently at 2:25PM ET 12/26/23.
I have to rate UPS's customer service at the bottom of any reasonable rating scale. I am still awaiting the telephone call a 3:48PM ET 12/26/2023.This comedy has been going on for over 4-1/2 months.
User's recommendation: Ship by USPS, it couldn.t be worse!
2679""8
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Forest Lake, MinnesotaDriver leaves packages at other apts
I NEVER USE UPS if I have a choice. I have an Aunt who works for UPS also. They are garbage
- Whole company is garbage period
Preferred solution: Apology
User's recommendation: Use any other delivery provider
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Please contact their corporate office at 404-828-**** or 404-828-**** Or contact Scott Harris at 404-828-****. You can also email him at Sharris@***.com.
If all else fails you can contact the Company Exec VP Kate Gutmann at kgutmann@***.com or the company CEO Carol B. Tome at ctome@***.com.