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UPS - Useless customer service people

1.0
Details
For three days they've said they've been trying to deliver a package to me and the address was incomplete. Never let me know that this was an issue until I called them to find out. They told me it would be delivered the next day and I called because it says my package is out for delivery and then they told me that their driver has been pulled off deliveries to do pickups at 5 p.m. at night. There are excuses show that they could really care less and their insincere apologies are an absolute insult to receivers.
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Review
#1638537 Review #1638537 is a subjective opinion of poster.
Pros
  • Drivers
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

UPS in Hammonton, New Jersey - Terrible Store

1.8
Details
Mail 5 packages from UPS store 0162 in Southfield, MI all 3 of the packages were 5 days late and one was damaged. Spoke to owner Kyle, who indicated I would get a refund. Never heard from Kyle. Tried contacting Kyle on more than 3 occasions and left my phone number with his employees and Kyle, never returned my call. Not a good store and the corporate office is no better. Never got closure or resolution on this matter. Will use Fedex in the future.
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Review
#1638098 Review #1638098 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Price reduction

UPS - Delivery truck dug up my driveway

1.0
Details
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
UPS - Delivery truck dug up my driveway
I saw the whole thing from my window totally done on purpose.The driver backed into my driveway quickly delivered the package ran to his truck and peeled out of my driveway.His supervisor came out wanted to fix damage himself?!I want a professional not a 25 yr. old who is making excuses like he's a new driver.It was stupid reckless behavior pure and simple.This is the kind of people they employ.
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Review
#1636945 Review #1636945 is a subjective opinion of poster.
Cons
  • Too many to list just one
Tags
  • UPS delivery failure

UPS - Fast, unsafe speed, driving down our street & driveway

at 1:30 pm today 8.26.19 a UPS Driver sped down our driveway to reach our neighbor his destination at 7 Quail Ridge Road South. I stopped him on his way out at our driveway at 5 Quail Ridge Road South but he insisted that I tell him his speed. Of course, I didn't measure his speed. I told him it was too fast a speed & noise to go down our driveway. He shrugged me off, sped off. I will ask the City to stop deliveries down our driveway if this continues. Pls contact me by email. Witteab@aol.com. I want UPS not to speed down our drive way. Our driveway is not a street. You can call me at 310-377-2176. Leave a message.
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Review
#1636214 Review #1636214 is a subjective opinion of poster.
Pros
  • Good service
  • Good servoce
Cons
  • Nasty driver
Reason of review
Poor customer service

UPS - Worst experience ever

1.0
Details
UPS - Worst experience ever
I ordered a $15.00 book from amazon. Instead of leaving package inside my gate- which is how all my packages are delivered- driver left a sticker saying signature required. I confirmed with amazon that they did NOT require signature. I signed back of UPS slip authorizing them to leave package and absolving them of responsibility. Instead of leaving package the next day the just added another sticker to my gate. So I spent hours navigating their automated service, finally spoke to someone who said I would receive a call from local delivery center within an hour. Never received call. Then I used their robocall service. I waited for 3 hours and never received call. I called customer service again. Zero steps forward and 6 steps back. No one was helpful. No one tried to be helpful. Unbelievably poor service.
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Review
#1634240 Review #1634240 is a subjective opinion of poster.
Cons
  • Behavior and attitude of almost all staff
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • haughty service
  • Lack Of Delivery
1.0
Details
I've been in customer service for many years and I have to admit, the customer support line UPS has is probably the highest rated for representatives that don't care about the customer. If that's what UPS is going for these days then they are right on track! Maybe I an...
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Review
#1634142 Review #1634142 is a subjective opinion of poster.
Cons
  • Everything - better off with usps
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Customer Dissatisfaction

UPS in Wilmington, Delaware - Horrible - lost several packages.

1.0
Details
We are still awaiting a refund of $100 for a claim submitted on May 8, 2018. We receive the same response over and over: WE CANNOT LOCATE A SATISFACTORY PROOF OF DELIVERY FOR THIS SHIPMENT. UPS never delivered the shipment, hence, why we placed the claim. How can up supply a proof of delivery for a shipment that was never delivered? Unacceptable, unprofessional, inappropriate behavior on the part of UPS.
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Review
#1630530 Review #1630530 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
1.0
Details
http://ups-sucks.net/index.php Houston, TX, USAAug 20, 2019 – About 18 hours ago. "Feel free to vent"? Shouldn't have to. US Postal Service is becoming my preferred shipping carrier second to FEDEX. My package was dropped off Saturday morning 17th but (mistakenly) sent...
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Review
#1630255 Review #1630255 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
  • Incompetent Overpaid Foreign Mille

UPS in Brooklyn Park, Minnesota - In the Drivers judgement the package wasn't that damaged

1.2
Details
Except it was and then lied about it. She knew it was broken, but delivered it anyway. Then explained to her supervisor, that she knocked, but didn't and other lame excuses. Basically I caught 3 separate lies she told.
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Review
#1629774 Review #1629774 is a subjective opinion of poster.
Cons
  • Rude arrogant and untruthful customer service
Reason of review
Poor customer service
Loss
$335
Preferred solution
don't make a bone head decision and deliver a broken item

UPS broke my package and won't replace it despite paying for insurance

1.0
Details
They didn't follow up on the damage claim for months then when I say I did not keep the item in the box it shipped in they say that there is nothing they can do. FedEx >
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Review
#1629234 Review #1629234 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund