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UPS - Shattered glass

Saw the ups helper put my packagd on my porch. I immediately went out as soon as i picked it up shattered glass rang throughout this very large packags marked fragile. There is no way the helper didnt hear this. I talked to ups who basically only said they are not supposed to deliver shattered glass heard and defended the helper. The driver who has been delivering to me for over 10 years didnt call me as ups said he was supposed to and now doesnt talk to me.
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1431489
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Packages being flung out of ups window not placed on doorstep

Lately it appears that non fragile items are being flung out of ups trucks instead of placing them at the customers door. Jve actually witnessed this mant times..guess its a time saver. Luckilly i havent gotten hit in the head or had a window broken. Boy times have changed. I know this driver too.
2.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1431481
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UPS - Package arrived with item stolen from inside

Tried to contact UPS several times. Phone agents, when finally obtained, siad it wasn't their dept and offered ZERO assistance beyond call back later or use Website. Tried to use website to submit claim. It continually times out as unresponsive, forcing you to cancel and resubmit. Major irritation is that you have RE-ENTER all data! Even though you provide tracking number and all that info is ON THE PACKAGE and IN THEIR SYSTEM!
#1431025
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UPS - Worst Shipping Company

We ordered a gift for our daughter-in-law. We paid for 2nd day air because she was going to be out of town the week before Christmas and wanted it to arrive before she left. Not only did UPS not deliver the package when we contacted them to complain and ask for a resolution they refused to provide us with any information regarding the package's whereabouts. They said they would notify the retailer after an investigation was completed with 10 days. Even though we explained this was a gift they could not have cared less. It appears that UPS has no regard for customer service to either their clients or those who are expecting delivery. Unless given no other choice I will never ship with them again.
#1430871
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UPS - No Delivery As Promised For Christmas

I ordered Christmas gifts from amazon which UPS had for an entire day. Gifts were due to be delivered 4 days before Christmas. UPS did not deliver them on time, and then Amazon changed delivery to day before Christmas when I would be out if town.
#1430637
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UPS - Horrible

Given a delivery window and then they try to deliver 2 hours early! On hold on phone trying to get resolution, frustrating! !!! Friday before Christmas! Horrible! Will not use again you suck!
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1430281
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I sent a gift to Mexico 2 day shipping to Mexico City paying $289.00. The intended recipient never received the box and I never received a phone call. I followed the tracking and saw it was being held. Called customer service, blew me off.
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Anonymous
Anonymous

What was the specific item being sent as a gift to Mexico? Perhaps there was an issue when it got to Customs? If there was an issue, UPS would not know about it, and Customs w...

1.8
University Heights, Ohio
#1430001
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UPS in Detroit, Michigan - Driver delivers my packages to incorrect address

So far this Christmas season I have had 4 packages delivered by UPS. 2 of the packages were delivered to my neighbors, 1 is missing, 1 is enroute today. I have called UPS customer service however, they can only track packages or advise you to file a claim. There is no where to go to get this driver to deliver to my house. Thankfully most of my packages deliver thru Fed Ex who always get it right
1.0
Details
Staff
I didn't like
  • Driver or customer service
#1429946
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Both my wife and I work during the day. UPS delivers between 2:30 and 6:30. During this 4-hour period, we are never at home. As far as I can tell from the website, when a signature is required there are no alternative delivery options. Very inefficient. It would be...
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Anonymous
Anonymous

*** don't use this *** company.

Anonymous
Anonymous

I can understand your frustrations, but there is simply no way UPS can give you an exact time. Weather, traffic...too many variables they simply cannot control. If you order a...

1.0
I didn't like
  • Delivery and phone answering delay time
#1429920
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UPS - Frustration

Deliver one package to my neighbor instead of me. Was suppose to deliver a package on Friday which then turn to Monday which turned into Tuesday then turned into Wednesday. Then they decided they could not deliver my package due to emergency and that I would have to come get it. They used bad weather the reason for delay. Employees must be vampires and they could not come out in sunshine.
#1429474
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