UPS Reviews and Complaints
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UPS in Indianapolis, Indiana - Irresponsible workers
I'm pissed with UPS service, I don't understand what was the point to pay more, if they have such a horrible service! I will never use their service again. I schedule late deliver after 3 p.m. on purpose went home early and guess what, the driver came in at 1:00 p.m. because he was at that area. I paid twice more for your company to do your job and if offer late deliver please do so. Second I called customer service she apologized and offer to pick up box at palatine which is 35 miles away, since i needed box as soon as it possible (my lenses i can't drive without them) i wen there, they told me i have to wait additional hour to receive my package. At 8:15 worker telling me that she doesn't know where's my package and they will re deliver, i asked what time and again "We can't guarantee deliver after 3 " I wasted my gas, my 3 hours of time and 1 hour 30 min on a way home for nothing!!!! I was so mad but there is nothing you can do with those people!!!I had long day at work, i had to drive without leans, I had to spend another 40$ on gas to make this trip. will never use your service!!! I will re-sign my business and tell as many people as I can about your horrible service
Ups Customer Care
UPS lost my package
UPS lost my package. I eagerly waited for my package, watching the delivery status. china, hongkong, bubai, germany, uk. UPS in the UK lost the package. I can only assume how that package went missing. the price of the order was Â£400. I will leave it to the people who read this to guess what really happened to that package, the item was purchased from the apple store. UPS have not just let themselves down but also have let down Apple. Someone has advised me to notify the police. If it is the police or someone else who can help, all i know is, i definetly need help from someone.
UPS is making my blood pressure go up.
I ORDERED 2 PAIRS OF SHOES FROM ALDO FOR MORE THAN 50% OFF WHICH UPS WAS SUPPOSED TO DELIVER. LONG BEHOLD, THEY GO AND DELIVER IT SOMEWHERE ELSE AND NOW THERE IS AN OPEN INVESTIGATION WITH NO SHOES IN SIGHT. I HAVE A WEDDING TO GO TO TOMORROW AND HAVE NO SHOES TO WEAR. It REALLY shouldn't be that hard though. Now they are looking to refund me, but those shoes don't even exist in their inventory any longer! WHY ARE THEY SUCH IDIOTS? They need to hire more competent and literate people. UPS: FIND MY SHOES DANGIT!
UPS- Live Animal Shipping
I had a baby tortoise shipped UPS Overnight from Las Vegas NV to New York. My sister had another package coming to the house that day too, so the idiots at UPS put the two packages together in plastic and flipped the tortoise box upside down! There were two read arrows on each side of the box pointing up, the direction in which the box should have been keep in. It clearly said live animal on the box as well. Luckily my little guy is doing fine, but he was stressed out enough from being shipped then to get turned upside down but some *** at the UPS center. *** you guys suck.
The European policy, called UPS Terms and Conditions of Carriage, REV. 01/11, states that "UPS may deliver a shipment to ... neighbours of the receiver". I have three questions about this. Is this a recent revision or a long time policy? I've had several packages...
Ups Delivery Service
UPS Doesn't Pay Off on Claims
I shipped an expensive musical instrument that was bubble wrapped inside its own hardshell case inside a shipping container. When the buyer got the instrument, it appeared a forklift blade went through the outer box and case and damaged the instrument. UPS actually acknowledged the claim and agreed to pay the claim. However, it has been 2 months since the check was supposedly mailed and nothing. I have contacted them numerous times and was assured the check was in the mail. They even stopped payment on the first check and reissued it saying it must have gotten lost in the mail. Well I don't know which mail service they use, but Pont Express could have deliverd it to China by now. I have used UPS hundreds of times over the years, but no more. They have no intention of sending me a check. They hope that I'll get frustrated and give up.
I have really had it with shipping companies stealing packages. My latest round is with United Parcel Service-Items I purchased in China. The package was scanned in at the UPS United Parcel Service Hub (UPS) at the Dallas Ft Worth Airport (DFW). The package had an...
UPS in Memphis, Tennessee - Didn't Deliver My Package
Okay, UPS was sitting in front of my drive way when I pulled up and he was blocking my driveway so I waited for him to drop off the package. He looks in his side-mirror and just drives off. Didn't drop off the package or anything. It still say my package is out for delivery, and I need my new phone bad. I've never had any problems with UPS before, I usually don't ever ship with them, I always choose USPS because they seem the most reliable. If anyone could please tell me what is going on I would greatly appreciate it.
On 5/16/12 I paid for overnight delivery (17th)of live fish just to have to find out that they are delaying AGAIN until 5/18/11. This is the 3rd delay in getting my order. After taking 3 of my UNPAID vacation daysand now one more. The customer service rep I spoke with suggested that I Drive the 89 miles one way to pick it up, and still pay overnight price! So from now on i'll have to ask who the company uses for shippiing and not buy from them if they ship by this low grade company
Ups Delivery Service
UPS in Mclean, Virginia - Sent to wrong address, old product, bad service
this company screwed up the shipping, and then didn't take responsibility for it. blamed it on UPS when I get packages from UPS all the time. then sent me old product as well as sending me one container that was the wrong thing. and to boot, their customer service is the worst I've encountered, ever. they don't seem to care about quality of product or about their customers. when I called today to followup on an email I sent them, the guy was curt, listened to the problems but was rude. I recommend--don't buy from them!
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