Javar Knn
map-marker Madison, Wisconsin

Delivered to incorrect address

My order was labeled Lakeview Ave, when it should have been East Lakeview Ave. Since there is the same house number on West Lakeview Ave, I called concerned. I was assured that since the drive would not know which one to deliver it to, it would be brought back to the hub and status would be undelived. However this was not the case. I saw later that it was Delivered, MET CUST WOM. They went to the wrong address and delivered it. The should not have delivered it or if there was doubt, check the owner of the property. I, the owner, was the one it was addressed too. Perhaps if they really did deliver it to a woman, they should have checked if she was me before handing $1200 worth of goods to her. Though judging from other posts, I wouldn't be surprised if they just dropped it off. I will never personally use UPS ever.
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1 comment
Guest

These *** keep delivering packages to my neighbors house... after repeated attempts to correct the situation with them, they brought a package to our house 1 time, then the next day, delivered it to the neighbors house again.

They deliverd some medicine on Thursday, and it sat on her porch until Monday when she returned... it was refirgerate upon recipt and ruined. $700 worth of medicine... worthless...

pharmacy sent out a new batch, with direction to hand the driver the spoiled package... he delivered to my neighbor again...

she was there, but this is unacceptable... the delivery driver is pathetic...

meghanmorgan M
map-marker Chicago, Illinois

What can brown do for you? Nothing.

I've never experienced the level of incompetence and poor customer services that I encountered with UPS this week. I had a package scheduled to be delivered - no signature required. I left the drive a note two days in a row asking him to leave the package, with very specific instructions on where to leave it. When he failed to leave the package on the third try, I called the 1-800 number to complain. I talked to multiple people, was disconnected more than once and then was finally told he was coming back that nigh to deliver it. I canceled my plans and waited for him. He never came. Four hours later, I called to find out my package was on its way back to the shipper and it was the driver's choice whether to leave it. And there's nothing I can do. No apology. No attempt at fixing the situation.
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linzr S
map-marker Monticello, Illinois

UPS sucks!

I will NEVER use UPS again! Those *** SOBs could not find my apartment AGAIN. I even called earlier in the day to try and give directions (like I did the last time they couldn't find our place) so that I could get my package in time. The guy told me to let the delivery man try to find the place first and then call if it didn't show up. Sure enough it never came. I called and talked to an operator that said unfortunately we were unable to deliver the package because we didn't have an apt #--which I KNOW I gave. She said we'll have to check our database for that information. I asked if I could just give the information to her or whoever needed it now. She said she was unable to update the address at this time. Now I have to drive 30 minutes to get my package on top of paying 18.00 shipping. WTF?! UPS get your *** together!
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Anonymous
map-marker London, England

Delivery to a Neighbour we do not know

I found today a UPS info notice saying that my parcels are in my garage. I phoned to UPS to complain because the driver decided to open my garage to leave the parcels there (Intrusion). So I discovered that he actually left my parcel to a neighbour and that has been the neighbour to decide to open my garage; the driver agreed because he wrote the UPS infonotice. I complained that this is madness and they replied that this is standard policy!!! So if you are not at home they leave your stuff with somebody they do not know. When I asked to have the name of the driver and of the neighbour, I have been told that they cannot release these information.
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Anonymous
map-marker Calgary, Alberta

Not impressed

Actually i am a little upset with ups right now... I called yesturday to see if my package could be delivered to my work address they told me i could not change for that day but if i called before 7pm i could change the address for the next day, I called between 4pm-5pm last night to change the delivery address .... and today i still have not recieved it so i called and they stated the address change did not go through.. i am very upset cause i needed my package for an open house today..now i am not sure if i will use them again
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Realpussycat B
map-marker Columbia, South Carolina

Nondelivery, late delivery, delivery to wrong address

The idea has forced itself on me that UPS is only for those who absolutely, positively don't care whether their packages are delivered, when they're delivered, or where they're delivered. It's hard to know whether the decline in service I've observed is national or peculiar to my city, Columbia, S.C. But here in Columbia it routinely takes a greater number of days for a package to make its way from the local UPS depot to the house than to reach the depot from afar, because of reschedulings and "exceptions." By and large the exceptions are fictitious, a way for UPS to transfer the blame for late delivery to the recipient. Dozens of times lately UPS has recorded on its website that no one was available to sign for delivery. Revealingly, the doorbell hasn't rung once during the day, nor has there been an Infonotice placed on the door on any of these occasions. Besides, days later, when the driver has finally made an attempt at delivery he's just dropped the package at the door without waiting for a signature. Even when there's an attempt at delivery, the attempt may not be at the addressee's house but at the same house number on a vaguely similarly named street. I now avoid UPS as a shipper, but I wish there were a web list of sellers who offer the option of non-UPS shipping, since not everyone does.
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8 comments
Guest

ups was suppose to deliver a package today. The tracking says late truck the agent says he does not know where the package is.

They did not want to do any effort to get it to me so I am pushing for them to deliver it as scheduled. Part of the problem is they don't care.

They screw up and I am suppose to suck it up. I won't.

Guest

that is NOT a ups tracking number. try contacting the sender to find out what carrier they used.

Guest

Tracking Slip No EC 981 36* *** US Express delivery : Tracking says it was completed (delivered to SA) on 13 September 2012. No delivery to my house which has someone available 24 hours 7 days a week.

Please advise contact details in South Africa so that I can enquire. Thanks.

Guest

I've been waiting since the 2/01 for my packages! I keep getting the weather excuse but it's strange how the USPS didn't have any problems delivering my packages and we all know how lazy they can be! It's winter people !!!! SNOW HAPPENS!

I just got off the phone with UPS and they don't give a *** about the consumer not getting their packages! They had no excuse as to why i didn't get my packages on sunny snow free yesterday!

I never thought that the day would come when i would say that FedEx is doing a better job than UPS during this so called bad weather!

Guest

Two incidents in one week: First, tracking notation for package that didn't get delivered said that I refused delivery, which definitely was a lie. The package took much longer than was originally indicated to be delivered, so on the day it was finally supposed to be delivered, I was waiting at home all day becauise it was something I really needed. No one ever came to the door, and I'm the only person here, so no one else could have refused delivery. After a long process of filling out a claims form, waiting for a response, having to call and go through long automated system, I finally found out there had been NO ATTEMPT to deliver the package because it was leaking on the truck. Sender blames UPS, but whatever ... still they lied on the tracking notice and made me jump through time-consuming hoops to find out what happened. I had better things to do than waste all that time trying to find out the truth. Of course, no apologies from UPS about lying on the tracking notice.

Incident #2: Waiting for 2 packages from same location to be delivered for four days now past initial delivery time indicated on tracking notice. UPS claims they are behind due to bad weather. Two days ago I received a FedEx ground delivery right on time, no excuses about bad weather (weather was worse then, but the pleasant young lady driving the truck had no problem getting here and carrying large carton to the door). Customer service rep on phone could not have cared less about making excuses. I pointed out that FedEx had no problem dealing with bad weather, and he said he refused to discuss it.

Moral of the story: Use FedEx from now on.

Tai Aix

Two back to back orders spanning approximately two months span from Amazon which were to be delivered by UPS were apparently either delivered to the wrong address by an *** driver or stolen by that driver. My house is located in a very plain sub division in Gainesville, FL. And my house number is very clearly marked.

It’s very frustrating that UPS doesn't have a more secure means by which to ensure that packages are actually being delivered to the address that is clearly marked on the package. At the very least a photo of the delivery point, its displayed address, the driver and the package should be taken at the time of the delivery.

This is the 2nd time in a row that this is happened. And 3rd time overall. All three incidents involved UPS. Never USPS or FedEx.

Guest

Just today UPS failed to deliver a scheduled package while reporting on its tracking log that the package had been left outside my door. I was home the entire afternoon, nobody knocked, there was no package left at any door in my building in the one adjoining. Both Amazon, the sender, and UPS, the loser, have made sure that you cannot

make a complaint either by phone or web site.

Guest

I recently ordered a laptop. I live in Manhattan and the streets and addresses could not be any easier, all numbered streets and avenues.

And yet UPS says the package was delivered to me, signed by me at my address. Nobody at my address received the package, and I even went to the buildings next door to ask. I certainly did not sign for the package.

It's a blatant lie on the driver's part. This is the 2nd time this has happened.

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Cassity Uuj
map-marker Newark, New Jersey

Accounts Receivable of UPS was rude and hung up on me

I have called atleast three departments of UPS so I can pay for the shipment and no one seems to take responsibility. have been directed to the same depts twice and to add to this accounts receivables of UPS was extremely rude and hung up on me the first time and the second time as well she was rude and could not help me.

I have all the names of the people. I am never going to use UPS ever.

Imagine I want to pay the bill and they cant help me! i would like to spread the word about how disorganised UPS is.

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7 comments
Guest

This is UPS billing dept for INTERNATIONAL CHARGES ONLY. They will try to tell you that they are with regular UPS billing and that they couldn't charge your card and that they may "Interrupt" your service.

This is just a ploy to get you to call them back. If you shipped a package internationally and that package was returned, then they sent you a separate bill for "Brokerage" fees, and you probably didn't pay it. That was the case with me and I can tell you "I ABSOLUTELY REFUSE TO PAY FOR A BROKERAGE FEE FOR AN ITEM SHIPPED BACK TO ME. This money goes right into the pockets of UPS.

They can go jump in the lake! SHIPPERS UNITE!!

Guest

I've just had a similar experience with UPS. CC expired and service suspended.

Used MyUPS, entered new CC info and payment didn't show until 48 hours later, even though according to my online banking page the transfer was initiated immediately. Paid in full now packages piled up ready to go and still couldn't process shipments. Another call to the rudest and most disorganized accounts and customer service around only to be told yes you are good to go except it will be 24 - 48 hours before you can resume shipping. Switching to FedEx today.

At this point I don't know why we were loyal to UPS in the first place.

Guest

I can't even get anyone to pick up the phone at UPS accounts receivable. I've made innumerable calls to the 800-477-**** given to me by UPS billing and it just goes nowhere.

We never received an invoice and we simply dumped into collections. Billing wants to know our invoice number (which we don't have) and says they can't help us and keeps giving us this useless accounts receivable number.

Very lousy service indeed.

Guest

I spoke to accounts receivable AGAIN. Boy are they rude.

No explanation for how badly UPS runs this aspect of their business.

They "allowed" me to pay up the invoice that had not gone through months ago when my bank re-issued all its credit cards (National City was bought by PNC). Accounts receivable at UPS should be ashamed, but I assure you they are not.

Guest

Treated like a ping pong ball! I was notified that UPS had suspended my account: my CC had changed to a new exp.

date, which I notified them of... Apparently someone dropped the ball. Instead of telling me of the deficiency in billing info, they cancelled my account, and stopped daily pickup without the courtesy of a call or email. So I called UPS, and was referred to Accounts Receivable.

But it was after 630 PM so no answer... Called the next day...They listened to my story and told me to call another number - the main UPS #. I spoke to another agent, who told me to call Accounts Receivable. Back and forth: utter incompetence.

Meanwhile my account is suspended despite my having updated the information for them on line.

UPS simply does not care. What a poor business model.

Guest

We frequently order from the US and they often send via UPS, generating subsequent charges for duties and brokerage services. This is fine and convenient

BUT

They sent us to a collection agency rather than give us a call about a missing payment. When I produced a copy of the cheque paid in due time, no-one would return my calls either at UPS or the Collection agency.

Very Poor Customer service.

Guest

Hello:

Wow - I'm sorry to read about the problems you're having with UPS. My name is Debbie Curtis-Magley and I work with UPS Public Relations. I'd like to offer some help.

Please send me your UPS account number and your contact details to upsfeedback@***.com.

Thanks,

Debbie Curtis-Magley

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Anonymous
map-marker Camden, New Jersey

UPS and an Air Compressor

Hi all. Bought a Campbell Hausfeld air compressor from Amazon. The First arrived at my fathers house. About 15:00. I came over just after 17:00. The box had *** in the side. Once opened I found the Manual and Hardware was missing. And that the unit was dropped. The case around the Pump/Motor was cracked. Called Amazon and reported. They were kind enough to ship me another and to have UPS pick up the damaged unit. On 9/28/09 I called UPS to locate my replacement. They cant find it. Have an agent call from the local center. Who tells me that, Belive it or not, The Scans (Arrival and Departure) were "Computer Generated" Since when does a computer generate Scans? All packages going through UPS are Scanned at Arrival and Departure. The Replacement has been Lost. Was "Out for Delivery" on 9/25/09. On 9/28/09 the Tracking number shows no activity since 9/25/09. Called Amazon back. Who called UPS. The Agent cant figure out what happened or where it is. Now I am waiting on a "Lost package Tracer". Amazon wont send me another until 10/2/09 at the earliest. Now I have to wait another week.
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Anonymous
map-marker Middletown Township, New Jersey

Scam

Scam: Got a call (1-87*-299-****) claiming to be from UPS telling me that I won 860,000 dollars in a lottery--that I never was in. However,in order to give me the check, I had to pay them 199 dollars for a stamp on the check. The guy called himself Jody McAlister--a character in a song. Called a lot of your people and could not get a number for security. Was told that the scam was listed on your internet--it isn't. Suggest that you provide a security number to prevent this kind of scam.
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2 comments
Guest

This is called a prank call you retard :x

Guest

This is called a prank phone call you retard :x

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Anonymous
map-marker Ottawa, Ontario

UPS staff can't read

My urgent parcel was held at the Ottawa UPS station for four days, according to the tracking information, because of a supposedly incorrect address. After talking, via the phone, to a rather rude employee, I was forced to go to the Ottawa station to retrieve my URGENT parcel. I think it was intentionally planned that customers looking to pick up their undelivered parcels were subjugated to long lines and waits while one staff member tried to find the parcel. After waiting I finally got my parcel to realize that the address on the parcel was correct!!. I have been living in my house for over 10 years so there is no excuse in not being able to find the house. The location is easily found on the local Ottawa map, and a simple look-up in the phone book would have verified the address. Perhaps UPS should ask their employees to undergo simple intellectual tests to ensure that they are able to read. I find it hard to believe that UPS, with the current batch of brain-dead employees, is the largest courier company in North America.
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1 comment
Guest

UPS has poor customer service, even speaking with Customer Relations or their supers will get you absolutly nowhere except if you are a huge company thats ships alot. They over charged me for declared value insurance and when it came time to pay me thats when I was informed that "we have limits" but they never mention limits while paying them!!

ScottyG
map-marker Canby, Oregon

So bad I cried.

So my boss and me work on a bid for over two weeks for a construction project. Side note in this down economy we haven't got a low bid in about 8 months. We get it completed and into UPS hand with a next day delivery before 12:00pm guaranteed. The bid has to be in by 2:00pm, no problem right. Wrong, they get it to the town and lose it on some belt we miss the bid which would have got. 19,000 low on 2,000,000 perfect bid they cost us 200,000 in profits which we desperately need so we don't go out of business, and what do they have to say, we can refund your shipping cost. F*#$ you UPS.
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Loss:
$200
4 comments
Guest

I ordered a new pair of golf irons from North Carolina and I live in ontario Canada. I spent about 40$ on shipping and expected the package within 10 days.

It never came at all and I had to go pick it up myslelf at a ups store. For the amount of money i paid for shipping its completely unacceptable. I feel your pain man!

Ups is total garbage. I hope they fail as company.

Guest

As a contractor myself, who submits bids on a regular basis, I ask myself why you would wait until the day before the deadline to submit your bid. Unless you hand carry your bid to the customer, you can not be certain that any delivery service, UPS, FEDEX or USPS, will get your package there in time.

Accidents happen all the time.

I would suggest next time you submit a bid, give yourself enough of a cushion with regards to the deadline to ensure your bid makes it in on time.

Typical response from people nowadays, blame someone else for their short comings. UPS said they would be glad to refund your shipping costs.

What more could you ask for? Maybe you should have insured your package for the expected profit margin, but you could only have collected has UPS lost your package.

Guest

don't blame the company for your stupidity, you should have called/emailed, instead of using snailmail. it would have been cheaper and faster and you would have saved yourselves a costly mistake.

Guest
reply icon Replying to comment of Guest-70726

Agreed mr.robot, when they lose a physical object that could not be delivered by electronic means I don't ever feel bad. When they lose something physical that is an issue, doesn't everyone know these services aren't guaranteed. It's why they offer insurance for physical items.

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Don K Rcl
map-marker Reston, Virginia

$32 for UPS phone call

I had some material shipped to my business-UPS. The afternoon before the delivery, I received a phone call advising me that the delivery would take place between 9 - 12 the next day. The shipment arrived - as promised. Several days later I received a freight bill, which I promptly paid. About a month later I received a past due shipping invoice. I knew I had paid it previously, and I figured the payment had gotten to them after their monthly billing cycle, so I ignored it. The next month I received another past due notice, so I called their office and told them I had already paid the shipping for this item. The lady I spoke to said that she would correct the invoice. The next month I received another past due invoice, so I called up again. This time I was informed that the $32.00 fee was for "notification". I still didn't get it, so the lady patiently explained to me, that when they call you the day before to 'notify' you that the delivery will be coming between 9:00 and 12:00, there is a $32.00 charge for that. Needless to say I was very annoyed,and will now be using the US Post Office or Fedex. In addition I will be telling all of my customers and vendors about this underhanded trick to squeeze a few more dollars out of their customers.
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Anonymous
map-marker Chicago, Illinois

UPS delivered my homecoming dress to the wrong adress.

I ordered a dress for my homecoming. I had it shipped 2 day delivery. I paid $34.95 and the UPS *** driver delivered it to the wrong address. On line it says the package was left with the customer's boy. They left a package with a little boy. How irresponsible. MY name and my address were clear and correct. Now I don't have address for homecoming and no time to buy another dress.UPS sucks I'll never use their service again. Who do they hire? Anyone it seems because they can't read or they're to lazy and unconsiderate that they dont bother to verify the address. I'm surprised they dont just throw it out of the window wile their driving. They gave my package to god knows who. I'm so pissed off.
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Heston Zeq
map-marker Richardson, Texas

UPS did me wrong

I bought a product and requested 2nd. day delivery. UPS picked up package on time and it entered the system. Got an update that my delivery had been "rescheduled". The new delivery date indicated seven days later. I called and after six attempts finally talked to a live person, who indicated that they can not do anything about the problem. Ok, so I asked to change my shipping. Instead of 2nd day, I asked for ground, which would have deilvered within five days (two days less than the rescheduled 2nd day delivery). No can do. Long story short, I paid more for the shipping than the price of the product because if the critical time needs. And now I see that my package is going to the wrong address, no, wrong state. It will be in Utah next week, where I can pick it up (I live in Colorado). I asked that it be sent to the correct address, but I will have to pay for that. I expect that I will never see my package, so I am out about $350.00. And, when I looked at the process to file a claim, good luck, it probably goes into a full email box that nobody monitors. What has happened to customer service in this country? Does anybody care any more? Don't use UPS unless you are shipping *** to your enemies.
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1 comment
Guest

Can I help?

My name is Debbie Curtis-Magley and I work with UPS Public Relations.

I’d like to get your problem solved and hopefully regain your trust. Please send me your contact details and tracking number to upsfeedback@***.com.

Anonymous
map-marker Los Angeles, California

Ups is overbilling us for fake oversize boxes!

UNITED PARCEL HAS BEEN CHARGING US FOR OVERSIZE BOXES FEES! THIS IS VERY PERSISTANCE AND REALLY ANNOYING EVERYTIME WE CALL UPS IS TRYING TO BLAME US THAT WE INDEED SHIPPED SHIPPED A LARGE packge!! ALL I HEAR WE ARE GUILTY!! PLS SOMEBODY CONTAC US!UPS DOESN'T LISTEN TO THEIR CUSTOMERS! I HAVE PREVIOUS BILLS FROM TWO YEARS A GO WITH WORST PROBLEMS THAT THIS CURRENT ONE!! IT TAKES SO MUCH TIME AND FRUSTRATION TO TRY TO CONTACT THEM EVERYTIME WE CALL ALL WE HEAR FROM UPS OPERATORS THEY HAVE CALIBRATED SYSTEMS WHEN ALL OUR BOXES HAVE A STANDAR SIZE!!
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4 comments
Guest

We recently started shipping with UPS, to our surprise after two months we have discovered that almost 75% of our shipping has been overbilled as some adjustment when we enter the weight and size of the item we were shown one rate to only find later that we have sometimes been charged double of what was shown...UPS also denied our claim even after buying insurance what good is buying insurance if your going to deny it and give us no reason for the denial. I see their driver come to our door to deliver and half the time I can clearly see him walking over the boxes as his truck is overpacked with no care in the world, his job is only to deliver he doesn't care if it's all broken and damaged cause he only weighs around 200lbs and if you ship using UPS you better be sure your packages can handle a 200lb man walk all over it.

Guest

UPS Freight accepted a packed without my permission that I mailed through UPS Small Packages. Now I have a huge UPS Freight bill and no rep available to confirm why UPS Freight accepted it withough my permission. I will pay because it has now gone to collections and the $300 owing isn't worth my time for small claims court...If you are as frustrated as I am, there are shipping companies and brokerage companies in your city that communicate verbally and follow fair and logical business practices: Find them.

Guest

I switched to FED EX GROUND after UPS damaged three of nine boxes which were all insured and they refused to even consider reimbursement yet they charged me for the $300 insurance on one box. Just TRY to file a damage report on line.....you get a message "this package is not eligible for damage claim". My boxes were opened and rifled by their contract shippers.....ALL my underwear was stolen.

Guest

Let it be known that UPS has several revenue generating parts of their company and one of the largest revenue generating part is the 'fake' adjustments for oversized boxes.

I have on a regular basis for the past 10 years (2-3 times a month) call and complain about adjustments for oversize boxes. These people need the federal trade commission and IRS and weights and measures to come in and raid their facilities and do complete audits on them.

Yes, they say 'all are boxes are measured with lasers' and I say "please, use those lasers to make your new UPS headquarters" The place would fall down in a week.

When you call and complain they treat you like your trying to steal from them.

These people in the disputes department and collections department are hardened souls they have no feeling they are the 'best picture of UPS'

Please let it be known: Yes I have wasted over 200 hours on the phone with UPS complaining and trying to resolve these continuous overcharges for several years.

But, there is a 'bright spot' USE FEDEX GROUND SERVICE... I have never had an 'oversize billing adjustment' with FedEx I have never had to call and complain they are the bright spot. Best thing to do is 'screw' UPS close your account with them ... they are not the only players out there. SCREW U.P.S.

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