Latest review first
UPS- Live Animal Shipping
I had a baby tortoise shipped UPS Overnight from Las Vegas NV to New York. My sister had another package coming to the house that day too, so the idiots at UPS put the two packages together in plastic and flipped the tortoise box upside down! There were two read arrows on each side of the box pointing up, the direction in which the box should have been keep in. It clearly said live animal on the box as well. Luckily my little guy is doing fine, but he was stressed out enough from being shipped then to get turned upside down but some *** at the UPS center. *** you guys suck.
The European policy, called UPS Terms and Conditions of Carriage, REV. 01/11, states that "UPS may deliver a shipment to ... neighbours of the receiver". I have three questions about this. Is this a recent revision or a long time policy? I've had several packages...
UPS Doesn't Pay Off on Claims
I shipped an expensive musical instrument that was bubble wrapped inside its own hardshell case inside a shipping container. When the buyer got the instrument, it appeared a forklift blade went through the outer box and case and damaged the instrument. UPS actually acknowledged the claim and agreed to pay the claim. However, it has been 2 months since the check was supposedly mailed and nothing. I have contacted them numerous times and was assured the check was in the mail. They even stopped payment on the first check and reissued it saying it must have gotten lost in the mail. Well I don't know which mail service they use, but Pont Express could have deliverd it to China by now. I have used UPS hundreds of times over the years, but no more. They have no intention of sending me a check. They hope that I'll get frustrated and give up.
I have really had it with shipping companies stealing packages. My latest round is with United Parcel Service-Items I purchased in China. The package was scanned in at the UPS United Parcel Service Hub (UPS) at the Dallas Ft Worth Airport (DFW). The package had an...
UPS in Memphis, Tennessee - Didn't Deliver My Package
Okay, UPS was sitting in front of my drive way when I pulled up and he was blocking my driveway so I waited for him to drop off the package. He looks in his side-mirror and just drives off. Didn't drop off the package or anything. It still say my package is out for delivery, and I need my new phone bad. I've never had any problems with UPS before, I usually don't ever ship with them, I always choose USPS because they seem the most reliable. If anyone could please tell me what is going on I would greatly appreciate it.
On 5/16/12 I paid for overnight delivery (17th)of live fish just to have to find out that they are delaying AGAIN until 5/18/11. This is the 3rd delay in getting my order. After taking 3 of my UNPAID vacation daysand now one more. The customer service rep I spoke with suggested that I Drive the 89 miles one way to pick it up, and still pay overnight price! So from now on i'll have to ask who the company uses for shippiing and not buy from them if they ship by this low grade company
UPS in Mclean, Virginia - Sent to wrong address, old product, bad service
this company screwed up the shipping, and then didn't take responsibility for it. blamed it on UPS when I get packages from UPS all the time. then sent me old product as well as sending me one container that was the wrong thing. and to boot, their customer service is the worst I've encountered, ever. they don't seem to care about quality of product or about their customers. when I called today to followup on an email I sent them, the guy was curt, listened to the problems but was rude. I recommend--don't buy from them!
Everytime I order something from Newegg they use UPS. I live in an apartment complex thats locked but the front door is right next to the office and they let the drivers right in. Usually these UPS goofs leave the packages in the office even though they have complete access to the apartments but are simply too lazy to walk down a hall and knock on a door. Today I was expecting a package and like usual I was waiting for a call from the office to let me know I had a package, but there was nothing. Tracked my package online and said I was unavailable(??) that another delivery attempt will be made tomorrow. So I go and look for a note that the driver is supposed to leave but in turn, there's no note! Good thing I checked online... I've been trying to contact the local UPS here so I can just schedule a pickup (which I shouldn't have to do)but nobody will answer the phone! What gives with UPS?? First of all, the office isn't responsible for the safe delivery of shipped items. Secondly, I thought it was UPS job to simply deliver an item and not pawning it off onto someboby else?
Unable to pick up package on- time, despite being told by UPS when I could pick it up.
I was told when to pick up package from UPS, then when I get to the Arminta UPS location they tell me " that driver never gets here before 9pm. They gave you wrong information." I stated" it's your company - UPS. that told me when to pick up the package" All I got was " I am sorry you can wait for the driver or it can be picked up within 5 days" This was a gift for someone going out of state the same night. So. it's just a waste of time. Never again! Anything important do not send or expect to receive via UPS!
UPS in Milwaukee, Wisconsin - Called multiple times to schedule time for re-deliver, cut the line multiple times as I was talking
Horrible. I ordered a laptop from the Microsoft site, little did I know it would be shipped via UPS. The item was to be delivered via 1 day shipping (I paid extra for this), but though it was sent out on Friday, it arrived late Monday (atleast in the package delivery attempt). I called them multiple times requesting them to re-schedule after going through the painful voicemail service, and each time as I was talking (giving the tracking number), the line was cut on me (I have full network from where I call). Only one person took down my number as I called, and they never called me back as well. First time I called, some one did talk, they said there would not be able to give an exact time when it gets delivered, it was just a wild guess when it would be re-delivered (since they are a lousy service). I asked if I could schedule up a time, they asked if I could pick it up directly and save their time instead (and their office is about 30 minutes away). I paid for one-day shipping on Friday at 12.00 am (meaning they had ample time to deliver the package same day), I got a notification from the Microsoft site, at 1.00 pm saying the item was already up for shipping. This is the kind of customer service you can expect from them. I would prefer USPS instead.
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