UPS Reviews and Complaints
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UPS nearly gave me a NERVOUS BREAKDOWN
This started in early February 2011 when I shipped 16 packages from San Jose, CA to Surprise, AZ through UPS. When the UPS driver came to pick up my packages he had only one shipping document form with him. He asked me to fill out that one document and sign it. So I filled it out and signed it. He then told me when he got back to the distribution center HE would be the one to fill out the rest of the 15 forms and put them on each package. But days later at the AZ destination, of the 16 packages only 14 boxes were delivered... 2 WERE MISSING. I called UPS to complain and I was transferred so many times to different departments, several of which were in the Philippines. Often I was hung up on. This went on daily for nearly a MONTH. I have all the records of all the UPS names and phone numbers that I called. Finally I spoke to 'Rachael' in Sunnyvale, CA and complained to her about my missing two boxes. After several times contacting her, Rachael announced they had FOUND MY TWO BOXES - one was in San Bruno, CA and the other one was in Salt Lake City. I was elated. But after a few days they delivered only one package and it was SOMEONE ELSE'S BOX. I called to tell them and they came to take back the box the next day. This problem with the missing packages continued. I called almost everyday to follow it up. Only after I threatened legal action did they suddenly tell me they WE FOUND THE PACKAGE. I was thrilled and relieved. FINALLY, I thought. BUT - when they delivered it, it was SOMEONE ELSE's. Eventually I was asked to fill out a claim form, which reluctantly I did. They asked me if I had bought any additional insurance, to which I said no. They then asked me if I had read the VERY FINE PRINT on the back of the shipping documents. I said HOW CAN YOU READ THE FINE PRINT WHEN YOU NEED A MAGNIFYING GLASS TO READ IT? Also, IT HAD BEEN THE DRIVER that had filled out all the paperwork and signed the 15 documents! Afterward, UPS mailed me a check for $118.04, (which I haven't yet cashed), which was nowhere near the $2000 value of my missing package! UPS assured me several times they HAVE MY PACKAGE, the package that was missing, the one with my valuables and important documents. THEY BALD-FACED LIED TO ME. It's VERY SUSPICIOUS that the ONE FORM that I filled out was for the ONE THAT WENT MISSING. The customer service people on the phone at UPS are very professional, no problem there, they know how to handle a hot customer. But they ONLY SAY WHAT YOU WANT TO HEAR. I still shout: WHERE IS MY PACKAGE?? but it's on deaf ears. The value of the items in that missing box aside, the $118 is not even worth the aggravation and suffering and phone charges and YEARS OFF MY LIFE FROM STRESS.
Ups stole my merchandise
I ordered a pair of shoes from Finish line and all I got was an empty box from UPS. The top of the box seemed OK but there was a rip on the side of the package and on the side of the shoe box. The box arrived very light and I am surprised to find that nobody from the office noticed the weight of the box. When I filed a complaint, they left me on hold for long periods of time and never gave me a straight answer. The lady at the local UPS office was very rude when I asked about my package and did not give me any answers either. Bottom line, somebody from UPS stole my shoes and they are being very difficult to deal with. I am extremely upset with the whole situation!
UPS in Eugene, Oregon - Horrible delivery service
Every time I have a delivery, it gets sent back to the sender. Delivery drivers barely knock on my door and run. Instead of leaving package on my portch, they attempt the same thing following day. Then I call and ask if I can pick up the package 40 min after the "attempted delivery" and they tell me "you cant, it is being sent back" WHAT?! IT WAS JUST AT MY HOUSE 40 MIN AGO! Most ppl are at work durring their delivery hrs anyway. How are we supposed to sign for something at 4:30 pm? P.s I was working till 7 pm so I could not call in. Thanks a lot UPS! It shouldnt be this difficult
UPS in Loveland, Colorado - BAD DELIVERY PEOPLE. Cant find address.
I have sent a bunch of mail to my kids in PA, even 1 other time with UPS, they can't find the address....WHY? All other packages got there with NO problems. Not only was this an expensive item but it cost a lot to ship...I am soooo not happy. Call customer service and got, "I am so sorry mam, let me finish filling out this form and someone will contact you tomorrow about the address. ????? IT IS CORRECT!!! DELIVER NOW!!!! Gees I am already up to about 165/125 for my blood pressure and this website won't end till I hit 100 words....getting more angry.
Ups Delivery Service
All of my other UPS divers drive up to my back door, honk their horn, and I come out and get my package. This one driver habitually over the last year or more, refuses to deliver my package like the others do. He parks down my driveway, sits there for a few minutes and then drives off. According to local UPS officials, he is under no obligation to deliver my package if he is afraid of dogs, chickens, horses, goats, mice, etc. that might be lurking in the yard. Now we're talking about a man? in a 25,000 pound truck opening a door and handing a package to an 80 year old woman and closing the door. Now if I met him at the door of his truck with my pet grizzly, just kidding, I could probably understand his reluctance to open the door, but really! So much for the brave and courageous delivery of the mail. My suggestion would be to use the US postal service or FED EX. I've never had a problem with them.
Ups Mail Service
UPS lies to people
I was due to receive an overnight shipment via UPS. Tracking said it was delivered. It was not. (not at my house and not at neighbors nearby) Upon contacting customer service I was told I was still on a truck even though tracking said it was delivered and I should give it another hour (?). After an hour I called again and was told no one in customer service would tell me such a thing. The driver was called and he told them indeed it was delivered. No package here. Now WHY would I say my overnight shipped package is not here?! Customer service said it was drivers word against mine and said to contact the shipper. They could have sent the driver back out but its a holiday weekend and clearly they dont want to do their jobs.
Ups lies about delivery!
I ordered a product from a company and was suppose to recieve it in about 5 business days,it never came,so i called the company to find out what had happend they gave me the trcking#,i then called UPS and they claimed that the package had already been delivered to my address.It was not because i was here all day.I called the company ,they were very nice and sent me a replacement said it would be deliverd express. It never came. ups again says they delivered my package I called the company again and confirmed my address with them and it was correct, again they were nice and sent another replacement ,if it does not make it to my address this time i will complain to the BBB or yet the police!!!
UPS handling of packages is abhorrent, even when labeled FRAGILE and packaged properly. The worst of it is they just don't care. Their claim system sucks also, they expect you to wait around all day 9 am to 7 pm for them to show up and inspect damages which will not be covered anyway. There is no excuse for this type of apathy and sorryness. I packaged my item in such a way that I cannot imagine that it was still broken it must have been run over by a truck or dropped from the plane, unbelievable! UPS is the worst and I will never use them again and I plan on letting them know it.
UPS in Dallas, Texas - Irresponsible workers and terrible customer service
We had a package that was supposed to be delivered on Friday, pretty important one. Checkng the tracking number it was later than usual, so it said it would show up on Monday. Well, Monday came and went, we were waiting for the package for the whole day, and then at 4:30 I decided to check the tracking number again, and it said that they tried to deliver it but nobody was available. Complete lies. So we called customere service and they said, that they will investigate and call us back in 2 hours. So, 1 hour went by and we were still pissed so we called customer service again, and they said again they will investigate and call us back in 30 minutes. Still didn't call us back, and then when we finally called back again, they said that the driver is already done work for the day. Don't use UPS!
UPS in Stuart, Florida - Shipping industry electronic signature fraud!
UPSreceipt.com is a consumer awareness website designed to force ESIGN and UETA compliance within the shipping industry. Current systems, such as UPS' DIAD,have an editable package count number (which UPS admits to) yet offer no receipt to the signatory. Tracking numbers link to individual packages but no receipt is offered that itemizes every package (and its tracking number) that was signed for. This faulty system puts senders and recipients at risk of fraudulent records. Please visit the website for more details. All facts stated within the site are true and verifiable. Please help bring attention to this pertinent issue.
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