UPS
Reviews and Complaints
www.ups.com
Javar Knn
Madison, Wisconsin
Delivered to incorrect address
My order was labeled Lakeview Ave, when it should have been East Lakeview Ave. Since there is the same house number on West Lakeview Ave, I called concerned. I was assured that since the drive would not know which one to deliver it to, it would be brought back to the hub and status would be undelived. However this was not the case. I saw later that it was Delivered, MET CUST WOM. They went to the wrong address and delivered it. The should not have delivered it or if there was doubt, check the owner of the property. I, the owner, was the one it was addressed too. Perhaps if they really did deliver it to a woman, they should have checked if she was me before handing $1200 worth of goods to her. Though judging from other posts, I wouldn't be surprised if they just dropped it off. I will never personally use UPS ever.
1 comment
meghanmorgan M
Chicago, Illinois
What can brown do for you? Nothing.
I've never experienced the level of incompetence and poor customer services that I encountered with UPS this week. I had a package scheduled to be delivered - no signature required. I left the drive a note two days in a row asking him to leave the package, with very specific instructions on where to leave it. When he failed to leave the package on the third try, I called the 1-800 number to complain. I talked to multiple people, was disconnected more than once and then was finally told he was coming back that nigh to deliver it. I canceled my plans and waited for him. He never came. Four hours later, I called to find out my package was on its way back to the shipper and it was the driver's choice whether to leave it. And there's nothing I can do. No apology. No attempt at fixing the situation.
linzr S
Monticello, Illinois
UPS sucks!
I will NEVER use UPS again! Those *** SOBs could not find my apartment AGAIN. I even called earlier in the day to try and give directions (like I did the last time they couldn't find our place) so that I could get my package in time. The guy told me to let the delivery man try to find the place first and then call if it didn't show up. Sure enough it never came. I called and talked to an operator that said unfortunately we were unable to deliver the package because we didn't have an apt #--which I KNOW I gave. She said we'll have to check our database for that information. I asked if I could just give the information to her or whoever needed it now. She said she was unable to update the address at this time. Now I have to drive 30 minutes to get my package on top of paying 18.00 shipping. WTF?! UPS get your *** together!
Anonymous
London, England
Delivery to a Neighbour we do not know
I found today a UPS info notice saying that my parcels are in my garage. I phoned to UPS to complain because the driver decided to open my garage to leave the parcels there (Intrusion). So I discovered that he actually left my parcel to a neighbour and that has been the neighbour to decide to open my garage; the driver agreed because he wrote the UPS infonotice. I complained that this is madness and they replied that this is standard policy!!! So if you are not at home they leave your stuff with somebody they do not know. When I asked to have the name of the driver and of the neighbour, I have been told that they cannot release these information.
Anonymous
Calgary, Alberta
Not impressed
Actually i am a little upset with ups right now... I called yesturday to see if my package could be delivered to my work address they told me i could not change for that day but if i called before 7pm i could change the address for the next day, I called between 4pm-5pm last night to change the delivery address .... and today i still have not recieved it so i called and they stated the address change did not go through.. i am very upset cause i needed my package for an open house today..now i am not sure if i will use them again
Realpussycat B
Columbia, South Carolina
Nondelivery, late delivery, delivery to wrong address
The idea has forced itself on me that UPS is only for those who absolutely, positively don't care whether their packages are delivered, when they're delivered, or where they're delivered. It's hard to know whether the decline in service I've observed is national or peculiar to my city, Columbia, S.C. But here in Columbia it routinely takes a greater number of days for a package to make its way from the local UPS depot to the house than to reach the depot from afar, because of reschedulings and "exceptions." By and large the exceptions are fictitious, a way for UPS to transfer the blame for late delivery to the recipient. Dozens of times lately UPS has recorded on its website that no one was available to sign for delivery. Revealingly, the doorbell hasn't rung once during the day, nor has there been an Infonotice placed on the door on any of these occasions. Besides, days later, when the driver has finally made an attempt at delivery he's just dropped the package at the door without waiting for a signature. Even when there's an attempt at delivery, the attempt may not be at the addressee's house but at the same house number on a vaguely similarly named street. I now avoid UPS as a shipper, but I wish there were a web list of sellers who offer the option of non-UPS shipping, since not everyone does.
8 comments
Cassity Uuj
Newark, New Jersey
Accounts Receivable of UPS was rude and hung up on me
I have called atleast three departments of UPS so I can pay for the shipment and no one seems to take responsibility. have been directed to the same depts twice and to add to this accounts receivables of UPS was extremely rude and hung up on me the first time and the second time as well she was rude and could not help me.
I have all the names of the people. I am never going to use UPS ever.
Imagine I want to pay the bill and they cant help me! i would like to spread the word about how disorganised UPS is.
7 comments
Anonymous
Camden, New Jersey
UPS and an Air Compressor
Hi all. Bought a Campbell Hausfeld air compressor from Amazon. The First arrived at my fathers house. About 15:00. I came over just after 17:00. The box had *** in the side. Once opened I found the Manual and Hardware was missing. And that the unit was dropped. The case around the Pump/Motor was cracked. Called Amazon and reported. They were kind enough to ship me another and to have UPS pick up the damaged unit. On 9/28/09 I called UPS to locate my replacement. They cant find it. Have an agent call from the local center. Who tells me that, Belive it or not, The Scans (Arrival and Departure) were "Computer Generated" Since when does a computer generate Scans? All packages going through UPS are Scanned at Arrival and Departure. The Replacement has been Lost. Was "Out for Delivery" on 9/25/09. On 9/28/09 the Tracking number shows no activity since 9/25/09. Called Amazon back. Who called UPS. The Agent cant figure out what happened or where it is. Now I am waiting on a "Lost package Tracer". Amazon wont send me another until 10/2/09 at the earliest. Now I have to wait another week.
Anonymous
Middletown Township, New Jersey
Scam
Scam: Got a call (1-87*-299-****) claiming to be from UPS telling me that I won 860,000 dollars in a lottery--that I never was in. However,in order to give me the check, I had to pay them 199 dollars for a stamp on the check. The guy called himself Jody McAlister--a character in a song. Called a lot of your people and could not get a number for security. Was told that the scam was listed on your internet--it isn't. Suggest that you provide a security number to prevent this kind of scam.
2 comments
Anonymous
Ottawa, Ontario
UPS staff can't read
My urgent parcel was held at the Ottawa UPS station for four days, according to the tracking information, because of a supposedly incorrect address. After talking, via the phone, to a rather rude employee, I was forced to go to the Ottawa station to retrieve my URGENT parcel. I think it was intentionally planned that customers looking to pick up their undelivered parcels were subjugated to long lines and waits while one staff member tried to find the parcel. After waiting I finally got my parcel to realize that the address on the parcel was correct!!. I have been living in my house for over 10 years so there is no excuse in not being able to find the house. The location is easily found on the local Ottawa map, and a simple look-up in the phone book would have verified the address. Perhaps UPS should ask their employees to undergo simple intellectual tests to ensure that they are able to read. I find it hard to believe that UPS, with the current batch of brain-dead employees, is the largest courier company in North America.
1 comment
ScottyG
Canby, Oregon
So bad I cried.
So my boss and me work on a bid for over two weeks for a construction project. Side note in this down economy we haven't got a low bid in about 8 months. We get it completed and into UPS hand with a next day delivery before 12:00pm guaranteed. The bid has to be in by 2:00pm, no problem right. Wrong, they get it to the town and lose it on some belt we miss the bid which would have got. 19,000 low on 2,000,000 perfect bid they cost us 200,000 in profits which we desperately need so we don't go out of business, and what do they have to say, we can refund your shipping cost. F*#$ you UPS.
Loss:
$200
4 comments
Don K Rcl
Reston, Virginia
$32 for UPS phone call
I had some material shipped to my business-UPS. The afternoon before the delivery, I received a phone call advising me that the delivery would take place between 9 - 12 the next day. The shipment arrived - as promised. Several days later I received a freight bill, which I promptly paid. About a month later I received a past due shipping invoice. I knew I had paid it previously, and I figured the payment had gotten to them after their monthly billing cycle, so I ignored it. The next month I received another past due notice, so I called their office and told them I had already paid the shipping for this item. The lady I spoke to said that she would correct the invoice. The next month I received another past due invoice, so I called up again. This time I was informed that the $32.00 fee was for "notification". I still didn't get it, so the lady patiently explained to me, that when they call you the day before to 'notify' you that the delivery will be coming between 9:00 and 12:00, there is a $32.00 charge for that. Needless to say I was very annoyed,and will now be using the US Post Office or Fedex. In addition I will be telling all of my customers and vendors about this underhanded trick to squeeze a few more dollars out of their customers.
Anonymous
Chicago, Illinois
UPS delivered my homecoming dress to the wrong adress.
I ordered a dress for my homecoming. I had it shipped 2 day delivery. I paid $34.95 and the UPS *** driver delivered it to the wrong address. On line it says the package was left with the customer's boy. They left a package with a little boy. How irresponsible. MY name and my address were clear and correct. Now I don't have address for homecoming and no time to buy another dress.UPS sucks I'll never use their service again. Who do they hire? Anyone it seems because they can't read or they're to lazy and unconsiderate that they dont bother to verify the address. I'm surprised they dont just throw it out of the window wile their driving. They gave my package to god knows who. I'm so pissed off.
Heston Zeq
Richardson, Texas
UPS did me wrong
I bought a product and requested 2nd. day delivery. UPS picked up package on time and it entered the system. Got an update that my delivery had been "rescheduled". The new delivery date indicated seven days later. I called and after six attempts finally talked to a live person, who indicated that they can not do anything about the problem. Ok, so I asked to change my shipping. Instead of 2nd day, I asked for ground, which would have deilvered within five days (two days less than the rescheduled 2nd day delivery). No can do. Long story short, I paid more for the shipping than the price of the product because if the critical time needs. And now I see that my package is going to the wrong address, no, wrong state. It will be in Utah next week, where I can pick it up (I live in Colorado). I asked that it be sent to the correct address, but I will have to pay for that. I expect that I will never see my package, so I am out about $350.00. And, when I looked at the process to file a claim, good luck, it probably goes into a full email box that nobody monitors. What has happened to customer service in this country? Does anybody care any more? Don't use UPS unless you are shipping *** to your enemies.
1 comment
Anonymous
Los Angeles, California
Ups is overbilling us for fake oversize boxes!
UNITED PARCEL HAS BEEN CHARGING US FOR OVERSIZE BOXES FEES! THIS IS VERY PERSISTANCE AND REALLY ANNOYING EVERYTIME WE CALL UPS IS TRYING TO BLAME US THAT WE INDEED SHIPPED SHIPPED A LARGE packge!! ALL I HEAR WE ARE GUILTY!! PLS SOMEBODY CONTAC US!UPS DOESN'T LISTEN TO THEIR CUSTOMERS! I HAVE PREVIOUS BILLS FROM TWO YEARS A GO WITH WORST PROBLEMS THAT THIS CURRENT ONE!! IT TAKES SO MUCH TIME AND FRUSTRATION TO TRY TO CONTACT THEM EVERYTIME WE CALL ALL WE HEAR FROM UPS OPERATORS THEY HAVE CALIBRATED SYSTEMS WHEN ALL OUR BOXES HAVE A STANDAR SIZE!!
4 comments
- Prev
- 1
- ...
- 495
- 496
- 497
- 498
- 499
- ...
- 506
- Next
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
These *** keep delivering packages to my neighbors house... after repeated attempts to correct the situation with them, they brought a package to our house 1 time, then the next day, delivered it to the neighbors house again.
They deliverd some medicine on Thursday, and it sat on her porch until Monday when she returned... it was refirgerate upon recipt and ruined. $700 worth of medicine... worthless...
pharmacy sent out a new batch, with direction to hand the driver the spoiled package... he delivered to my neighbor again...
she was there, but this is unacceptable... the delivery driver is pathetic...