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UPS in Livingston, New Jersey - Delivery instructions NOT followed

My 13 yr old grandson has ALWAYS wanted to get a pkg from the UPS truck so, this last week when I bake banana bread (his favorite) I sent some to him with strict instructions that he was the only one to receive the pkg and he was to be the ONLY ONE to sign for it. NOT mom, NOT dad, NO ONE but him. The clerk even put a note right on the shipping label but evidently the delivery person CAN NOT READ!!!! It was NOT delivered just to my grandson at their house...it was taken to his dads place of employment where dad signed for it. THANK YOU UPS for screwing up a SPECIAL MOMENT! I called customer service and complained and I was told I would be receiving a phone call within the hour from the UPS center that delivered it. I HAVE YET TO RECEIVE THE CALL!! Some years ago I worked 4 yrs in a row for UPS thru the Christmas rush and thru orientation they HIGHLY stressed to follow delivery instructions because "you do NOT know what is in the package" and the delivey of a pkg like this would have been an automatic termination.
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3 comments
catty
#302147

plus the fact that a thirteen year old cannot legally sign for it. technically a signature is a legal contract that a minor cannot enter into. the driver apparently knew that

Anonymous
#301941

It certainly would have been a cute and sweet moment but UPS Drivers are required to make MANY deliveries QUICKLY. What would you have wanted him to do if your grandson was at softball practice? Come back later?

Anonymous
#296822

Omfg, get over it! At least he got it!

How did it go to a different location other than your grandsons house? You must have provided that info genius

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Review
#242416 Review #242416 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS Calgary Office

I ordered a gift for my sisters 1st anniversary from one of the online shops which uses UPS. The order was placed on Friday June 3rd, 2011 and I used express shipping so that it reaches her by the 7th. First UPS said they will deliver before 12. Poor girl had to stay home and wait and NO ONE ever came to deliver it. Then some nonsense excuse about address being incorrect. When we talked to them and asked them to confirm the address they had, it was CORRECT. Again the false promise of we will deliver tomorrow for sure. NO DELIVERY! It's June 9th now and my sister and I have been having conversation with them for the whole week and still no delivery. This is unbelivable!!!!! UPS has turned this into such a bad experience that I will make sure I post this on every online complaint site so that the calgary office gets looked into and hopefully one of their bosses sees what they do with customers.
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Review
#242335 Review #242335 is a subjective opinion of poster.

UPS ignores clients and customers

I recently ordered an air conditioner from Best Buy. I unfortunately didn't realize they use UPS, or I would have avoided this whole thing at the start. After getting the standard delivery notice, and signing the back indicating that i give full permission to leave my package in the foyer of my building, the package was still not delivered. I called up UPS who informed me that it was up to the "driver's discretion" whether they feel it is safe to leave a package somewhere. I was on the phone, telling them that not only was it perfectly safe, but that i would take full responsibility for their leaving that package there without me being there to receive it. Unfortunately, i have a job, and cannot be at my apartment during UPS'delivery hours, and I also live in NYC, have no car, and there's no way i'm going to one of their package storage locations to drag a 70 lb. air conditioner through a two hour train ride. After their refusal i contacted Best Buy, to see whether they could have their contractor (UPS seems to forget who they work for) deliver the *** thing, if not to my front door, then at least to a local store where i could pick it up. Apparently UPS refuses to change anything, despite specific requests from customers and clients. They are a worthless company, i have never had a good experience with UPS. If you have an item shipped to you using UPS and you have a normal job, you may as well completely forget about ever seeing that package. I have never encountered such a complete lack of customer service in my life. While i did get frustrated with Best Buy's inability to help the situation, i got the impression that Best Buy customer service was doing everything they could, while UPS could do absolutely nothing.
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2 comments
Anonymous
#296700

Yes it must be frustrating. but...If the driver were to leave an obvious item of value out in the open, I don't care where you live, that item is at risk.

Not only do you lose out if it is stolen, but the driver also becomes responsible.

They are just covering their bottom. There is also a line on the Info Notice where you can request the driver to leave it in an alternate location such as a neighbor or the office.

Anonymous
#296638

best buy could have changed the delivery address to a local store if they wanted to, UPS probably wouldn't have even charged them since they're such a good account for them. it happens all the time.

and unfortunately by you saying you accept responsibility if the package is left in the foyer of your building doesn't really do anything, since you are not the shipper, (the one who paid UPS to complete the delivery) best buy is.

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Review
#242279 Review #242279 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS Tracking report is lier

I tracked UPS and it is reported as if it is delivered. I did not receive neither notice of arrival nor Delivery. What a shame for UPS is it? I do not know where my package is upto now. It is more than one month passed after the schedulled delivery date. They wrote on their website that the item is deliverred at the destinayion for the consgnee. I am wondering by their false facsinated false report. How long I should stay without filing the case at the court. Are they entitled to delivere any time they want or there is time limit of delivery. I am not used to for such lies in other courrier.
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1 comment
Anonymous
#296639

i don't know for certain, but i'm guessing there's a communication issue between you and UPS, based on that paragraph you attempted to write.

Review
#242204 Review #242204 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$8000

UPS in Livingston, New Jersey - Poor Customer Service

UPS delivery person claim they could not find my residence because it's not on the GPS. What did they do before GPS? The regular driver is on vacation and have delivered more than 5 or 6 packages. I personally gave a customer rep directions the evening the package should have been delivered. Received another call the next morning to confirm the directions. Believe or not, they still didn't receive my order. This afternoon, I'm told that my order will be deliver tomorrow which is 2 days after it should have been delivered. Very poor customer service. UPS use to stand for Excellent Customer Service, what happen?
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2 comments
Anonymous
#296701

How did you talk to the delivery person if they could not find your house?? The people that are out delivering are not the same ones that answer your phone calls.

UPS trucks are not equipped with GPS. If you live in a rural area or a newer subdivision, anyone could have trouble finding it, unless you gave directions to them, which obviously you didn't:)

Anonymous
#296640

jeez have some patience if you live out in the middle of nowhere lol

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Review
#242126 Review #242126 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS in Oklahoma City, Oklahoma - Does not stand behind there delivery times

I purchased bees from a apiary and paid for next day air shipping. I followed the package over their own web site so I could be there for pick up. They tracked it all the way to the air port where I live then they lost it. I contacted them that night and was told by them that it was lost. I received it the next day with very hot and distressed bees. I informed them about their incompetence and requested a partial refund. I was told that due to them not receiving it before 1pm from the shipper that was why it arrived the next day. They could not explain why the tracking times showed the arrival times and delivery times and that their office itself said that they lost and could not find it. It was not their fault but the shipping company. I will use USPS or Fedx from now on.
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Review
#242106 Review #242106 is a subjective opinion of poster.
Loss
$100

UPS only good at passing the buck

Every single time I order an item which has to come via UPS, I know I'm in for several days of arguing with them because they can't seem to ever get my package delivered when it should be. Today, I tracked a package all day long. I know when it arrived at the hub this morning (5 AM). Here it is 6 PM and the package is still sitting at the hub. Apparently, it takes much longer than 13 hours to put a package on a truck. Calling customer service is a joke, calling corporate is a joke. They don't care, they are only interested in passing the buck on to the next guy. I am tired of paying for shipping to have my package arrive anywhere between 1 and 3 days late. Shipments from them are never on time. Anytime I have called customer service, I get some song and dance about how sorry they are. They aren't sorry enough to figure out what they are doing wrong and correct it. Like I said, this is not an isolated incident, it happens each and every time I am expecting a package via UPS. They need to go to the hub near my home and figure out what is going on there because something is not right. As it stands, I will no longer do business with any company that uses UPS to ship products. I stopped shipping via UPS a long time ago. I am also calling the companies I do business with and letting them know who unreliable their shipper is. If enough people complain about UPS and their service, maybe companies will find alternate shippers. As it is, I'm sure I won't be getting my package for another 2 to 3 days even though it is sitting 15 minutes from my house.
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Review
#242079 Review #242079 is a subjective opinion of poster.
Due to my remote location I buy mostly on the internet, unfortunately most of the stuff is shipped through UPS, lately ALL of the packages come in filthy, dirty, dusty, grime & grit all over them, I feel for the driver, he is also covered in dust & grime, its 2011 get...
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3 comments
Anonymous
#298351

Hey jimmy sorry I called you a ***. After looking into the problem, I found out that hardly any delivery trucks (including Fedex) out there have A/C. I suppose the guy that comes out my way happens to be one of the few. I also realized that you were referring to the enclosed area behind the cab that is secure (not the actual cab where the doors are open). After talking to my driver he told me the dust particles get in the back but have no way to blow out so it settles on the packages just like the window example that you used!

I am not a business man, just a simple minded country boy so I didn't realize that from a corporate perspective, it would be a complete waste of money to install air conditioners on trucks as it would be a huge huge cost with zero return. I guess that is why UPS is the biggest company out there.....I have to go spray my ladders off that I just ordered.

Thanks for the help jimmy:)

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Review
#242055 Review #242055 is a subjective opinion of poster.

UPS Terrible Company

Express mail was sent to my address on June 4th. I promised by sender that it will be delivered on the next day, but today is June 7 and I have not my mail received yet. The thing it that the mail was sent from NY to NJ, the distance between sender and receiver is about 30 minutes by car. I wrote and called many times to the UPS costumer service, and they are responding like there is nothing wrong with delay. They were very rude talking with me and do not understand that if a person is sending Express Mail, it means they are want their mail ASAP. Today I received email from UPS, which says "you will receive you mail one day before the delivery date, which means that the Express Mail that was sent on June 4 should arrive on June 9". Is it express? Terrible Company with Terrible Service!!!!! If I miss the deadline submitting my documents, I will Sue UPS.
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2 comments
Anonymous
#301944

He is right. You are slamming the wrong company. It's the Post Office.

Anonymous
#295803

I think you mean the USPS not UPS because UPS does not have express mail

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Review
#241889 Review #241889 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS - Claims process fraudulent

As early as 2009, we sent an expensive espresso machine for repair. It was a heavy steel appliance wrapped securely and boxed. It arrived in the neighboring state at the repair shop positively mangled and impossible to repair. (it was one of two completely damaged ones to arrive that day, according to shop owner.) We received a call from a UPS claims agent who said she would look into it by inspecting the damage, etc. We never heard another word. And this is truly my biggest source of anger at UPS. If one does not follow-up, they let it slide.It lacks integrity in the extreme. I was not aware of this at the time, so I trusted them to take the case to conclusion and I did not retain tracking numbers, to my subsequent chagrin.) Consequently, UPS offers no online customer service without this information. Fast forward a few months and a sales representative turns up at our business location trying to drum up business. When I realized the claim was going nowhere, I contacted her and asked her to earn our business by looking into our claim. She, too, got pretty curt with us for the lack of a tracking number even though I could supply the shipper and recipient information. She dropped out of site having provided no value whatsoever. We were forced to purchase a replacement that cost $1200. But beyond that, the arrogant disregard of UPS would appear to be rooted in company policy rather than a few bad apples not doing their jobs.
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Review
#241866 Review #241866 is a subjective opinion of poster.