UPS Reviews and Complaints
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UPS Drivers are Lazy and Lie!
Every single time I order something online and that particular company decides to ship with UPS my merchandise is left on the side of the road and I have to call a family member to go to my house to grab the package before it gets stolen. The driver ALWAYS says that the package was left at the front door. They are to lazy to just walk 30 seconds out of there way to actually come knock on the door. The latest package WAS stolen and now I am having to try and convince the company I ordered from that just because the driver says he left it at the front door, it doesnt really mean he did. I wish I didn't have to use them but when you shop online you usually don't get to pick what company ships your items. Do NOT use UPS if you do not have to!!
UPS - brown for a reason
Paid $100 for air service from up state NY to Mississauga for $140.00 worth of parts required by my customer. shipment sent on the 15th - got a call from UPS mid day on Friday saying they would need to clear it for me at a fee of course and it MAY be ready for pick up Monday or Tuesday. This is the 2nd time UPS has been used and both have had similar results. We use Fed Ex and Postal system and have NEVER had an issue. They truly the WORST - do your selves a favour use anyone else
UPS in Calhoun, Georgia - Delivered package severely damaged
Today, 6/17/2011 @ 1800 hours, the UPS delivered a package (computer) with significant damage to one corner of the package. I refused the package due to this damage and told the driver to return it. The driver indicated on the Shipment Progress Activity Page that the receiver did not want the order and refused this delivery, and never said anything about the package being damaged. The driver did not provide any comments in regards to UPS policy or how to resolve this issue. He did not say anything and just walked away. I consider UPS to provide poor customer service to the company that uses their services as well as myself the receiver.
Ups Delivery Service
UPS service is deteriating
Recently an important package a consultant had shipped to our location was never delivered - but "signed for." Turns out that it was never delivered and is actually lost in their system. The package was then found and asked to be re-delivered, when no one answered the door (this is a business, rarely is the door not answered) the deliverer left, without leaving a message that they were there. Another vendor tried to ship a box to us and it never arrived. Again lost. Replacement shipment sent, never delivered. The ship to address is correct. What else are se wuppose to do? Another known problem - when our normal delivery person is off (vacation/sick) we almost always have a problem. It appears the temp doesn't bother to actually deliver packages.
Ups Delivery Service
UPS got lucky
When my package arrived (later than they said it was delivered), the box was completely destroyed. The thing I ordered was sticking out of the package, and was quite literally only hanging in by the weak tape used to seal the box. I can understand an accident where there is a tear in the box, but what I got was a crushed pile of cardboard that was ripped to shreds. Even better, the shipping identification was placed over the "Fragile" sticker. I hate when companies use UPS to ship. USPS or FedEx are more reliable in my experience. They are also cheaper and faster, go figure.
I ordered a packages on Thursday, thinking it would arrive by next Monday. I ordered a book I needed for my class. Monday has come and passed, and I don't have the book yet. Now I'm going to be docked points for turning in not being able to turn in an assignment (because my professor doesn't accept late work)and it's all because of UPS' incompetence. If someone pays for two day shipping, you might want to ship it in two days. But hey, I guess I should take comfort that it's only a few days late, as opposed to not receiving the package entirely and having to waste money by stopping by a delivery center to pick it up.
UPS Accepting Signature Form/ But no package
Is UPS trying to turn away business? I downloaded and printed the official Apple/UPS signature release form and taped it on the front door. The driver took the form but did not leave the package. Why would the driver take possession of the form and not leave the package? After calling both UPS & Apple I'm given no clear explanation from either except that I must physically sign for the delivery. The nearest UPS terminal is 55 miles away so going there is out of the question. I ship and receive quite a lot of UPS packages here. I have live surveillance cameras all around the house including the front door with 2 cameras. I'm seriously thinking of changing to Priority mail or FEDEX in the future.
Ups; too big to care
paid $30 for "overnight delivery". tracking says it was out for delivery aboard their truck 7:15 am the next day. however as of 6pm my package hasnt been delivered. their customer service people arent helpful either. they just repeat whats on the tracking website. since the only competition is fedex we have a duopoly which controls the market and the taxpayer gets to subsidize the us postal service to boot. at least the electric company has some regulation.... very disappointing "customer service". etc, etc, etc, etc, etc, etc, etc, etc, etc, etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc,etc
UPS can't be bothered to deliver, sent to USPS
I ordered something similar to the "Body Bug", selected shipping method, "UPS Ground", and completed my order. Two days later I received a tracking number FROM UPS. I attempted track my order. So I called UPS. The incredibly NEW UPS rep, transfers me to another, equally NEW and confused UPS rep. They decided to continue transferring me between the same two departments, 4 times because no one recognized my tracking number, and told me it wasn't a UPS tracking number, before I FINALLY Hung up. I contacted the Seller for assistance, and with their tracking number they were able to find out what UPS did. UPS decided to take my package, and send it USPS themselves. I double checked, and sure enough, with the tracking number that UPS, yes, UPS, sent me, I was able to locate my package within the USPS database. How is that even possible? If I had known that my package was going to end up lost, yes, LOST within the HORRIBLY run USPS system, I would have NEVER ordered my product. I thought the USPS was bad.... but really? I paid for UPS, just to have them send my package for the cost of a *** stamp through USPS? And now they're trying to tell me they have no idea what I'm talking about? When I can STILL track my USPS package, through their UPS tracking site? If they didn't send it, how the *** does their system know how to find my package?!
UPS in Madison, Wisconsin - Computer Screen Delivery
My brother ordered a brand new computer screen, online about a week ago, and it was delivered by UPS today. The *** driver drops the *** package right in front of my brother onto our porch step and asks for his signature. Even though these things can be well packed why would anyone just drop a package like that onto a hard surface were it is possible glass could break, or things inside the item could become damaged? We would like to see, at the very least, that the driver hand the package to the person standing in front of them. I mean we all under stand that they have lots of packages to deliver and that they are in a hurry, but I mean come on is it really worth a law suite if they actually end up breaking something really expensive in the box?
Ups Delivery Service
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