Anonymous
map-marker Oceanside, California

UPS does not care about your package

We live in a condo complex in Oceanside, CA 92054 = UPS delivery are successful on 40% of the time. UPS driver incompetent or too lazy to check the correct address boldly painted on the walls/elevator and door - packages have been delivered to the wrong condo and couldn't be retrieved, OR, returned to sender bec. UPS driver did not knock at the door or attempt to notify resident. A call to customer service repeated is all in vain - bottom line, UPS does not care about their delivery - they are so big of a company and don't listen to individual customers. My business has been affected by items not delivered, lost or seriously delayed - delivered through US post office, a more reliable deliverer. WARNING - DO NOT USE U.P.S. - they don't care about your package.
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Paul Nos
map-marker Tampa, Florida

UPS left our package in the pasture with our animals!

We live in a remote area, although still accessable by any and all vehicles. Our driveway is 300 feet long and rather than drive all the way to the house, the lame driver dropped our package(s) over the fence into the pasture, about 50 feet down the driveway. UPS's response, per usual was watered-down lip service and excuses a juvenile would have doubted. The driver claimed he was concerned about our "bad dog" sign. Whoopty doo...the gate was open, the dogs are house brats. The kicker was his stating something to the effect of him not being permitted to come down the driveway. Several other UPS drivers and other delivery people have and no one else has had a problem. The major irritation is the fact that he dropped the delivery over the fence into the pasture with the livestock.
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2 comments
Serena Tzr

Your lucky he/she left the packages some where ! The UPS in Maryland leave packages or misplace them and then the driver to take the heat off him says he left the packages at someones address .UPS investigates they say and a employee Ree calls old sick people and threatens them with jail time,they tell her they never seen the package she calls them a liar !

The old lady had a stroke they upset her so bad and UPS jokes about it .Then they flag the address and the old people are forced to stay home all the time peeking out the window to get medicine UPS won't leave .Tells the people they have to come to a hub 40 miles away to pick up ! THEY ARE SICK,OLD AND CAN"T DRIVE ! UPS PEOPLE ARE EVIL AND NEEDS INVESTIGATION BY THE FEDERAL GOVERNMENT !

THEIR INCOMPETENCE IS KILLING PEOPLE ! THEY DON"T CARE !

Guest

is there a ups delivery scam going on? why won't they ring the bell when they drop off the packages, and why do they drop them off when it is dark outside, and why do they leave the packages far from the door itself???

this is why packages get stolen and maybe they set it up to happen???? help theives !

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Anonymous
map-marker Denver, Colorado

UPS tried to dump desk in snow

UPS were contracted to deliver, to my front door, a desk and box of "stuff" from my daughter. Upon arrival, the driver complained that I had two steps up to my front door and he could not deliver the shipment up two steps. In fact, there was only one step of less than 7 inches. He lied right there. And it is a broad, bricked walkway and entry area. He said that he would leave the desk in the middle of our pull-through driveway in the snow. With more snow predicted to come that night. My daughter paid the extra $100 for home delivery vs. a storage locker as my husband has shoulder surgery and couldn't help move the desk. I explained that. The driver said he wasn't "allowed." The temperature was cold enough to possibly cause the wood to crack, or the glue in the joints to fail on the desk, especially the low temperatures predicted for tonight. My daughter moved this desk herself, so it is not a humongous piece of furniture. The driver also pointed out that we did not have a delivery dock. Gee, that is what the extra $100 was about for home delivery. How many homes have a dock? Then the driver told me I had to sign the delivery docket before he would take it off the truck and that I would have to be responsible for any possible damage. The driver then said the desk weighed more than they expected. What the heck?? I didn't contract with UPS, I didn't ship it, I didn't put it on the truck. UPS did. But the desk somehow tricked them and weighed more. He called his supervisor or dispatcher, Brian. Brian told me that unless I signed the document, they would take the shipment back to their hub and "dispose" of it or I could pay extra for re-delivery. I asked what "dispose" meant, and Brian said it meant they would sell it or get rid of it somehow. Essentially, Brian's tone of voice, attitude and words were rude and threatening. I was being threatened over my daughter paying $500 to ship a desk worth about $1,200 when it was new. She was trying to do the right thing by returning it to me, and these jerks were being heavy-handed. I admit I called Brian a name, one I haven't used on a person in years. I have moved in and out of several countries, I have had construction deliveries to my house, and I am shocked at how rude and nasty I was treated over a desk. Finally, the driver moved the desk to my front door and took all of 45 seconds to get it up that step that wasn't quite 7 inches and to my front door. Had he been gracious and done this without the harrassment, I would have tipped him immediately. He wasted my time and I am so angry at being treated poorly and the lack of customer care UPS has shown for my shipment. The FedEx agent in our area is a real gem - positive, personal service and helpful. I often receive shipments from FedEx. I am 5'5" and 56 years old, and I carried the desk into a bedroom of the house with a friend. The box of "stuff" I could carry by myself. UPS was the rudest, nastiest service of any kind I have had in years.
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4 comments
Guest

UPS does not charge a flat fee for home delivery. Not sure where you are coming up with that price. All of their pricing is done per weight, size of the package and destination.

As for the comments about needing a dock, no UPS driver in their right mind would say something like that.

I have to ask, are you sure this was UPS?? Nothing you have said makes me believe that this was UPS.

Guest

You seem to be confusing UPS with a moving company. They are not responsible for placing the furniture where you want it. Next time, you can hire a moving company and pay them 5 times as much if you want them to carry the stuff up stairs and into your house.

Then, the guy ends up carrying the stuff up the stairs for you, which he's not supposed to nor required to do, and you have the nerve to come on here and complain?

Guest

lets see if UPS cant move furniture, then why accept the freight in the first place, much less charge an additional 100.00 for home delivery. If he was injured there is workman's comp perhaps UPS should have been sued accepting the freight and not delivering as it was paid.

Guest

ups is not allowed to move furniture if he got injured oyu would have been sued so stop being a whiney %%%%

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Patricia S Fxt
map-marker Albuquerque, New Mexico

Cut a tree on my property without permission

UPS driver got truck stuck in my driveway on his way out after delivering a package. He claimed he had no room to turn around, but I was home and the keys were in both vehicles that might have been in his way. The truck was pointed downhill and too close to a tree to steer it out. His supervisor cut the tree to get it out! It was an ancient tree, a juniper at least 800 years old, so there is simply no replacing it. I have gone through several layers of ineffective customer service reps; they actually have no interest in trying to do anything about it. I have tried to ensure they'll never enter my property again by getting them to reject any shipments to this address, but they refuse, saying they have no way to do that. Baloney! Surely it's not rocket science to flag an address in their system.
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10 comments
Guest

And to clarify: The events as I describe them have never been in question. My complaint was with the smiling but insubstantive response from their customer service levels.

They have admitted since my first phone call to them that their employee cut my tree, and also that he shouldn't have! They just don't want to do anything about it, even though my request was quite simple and would have cost them nothing.

Guest

No, it's not a false accusation. This is rural area, and there wasn't time for a tow truck to have come up here, done all this, pulled the truck out and left.

Moreover, in none of my conversations with many levels of UPS, including local yokels, did anyone assert that it wasn't them. They simply claim the right to operate on my property in any manner they deem expedient (the driver agreed with me before I left that cutting the tree was not necessary.) Of course, I didn't take a picture of the situation before I left; I thought UPS was a reputable company and I trusted the driver.

Now I just think it's important for potential UPS customers to know they should be home for deliveries because UPS doesn't care what its employees do to cusomters' property. Or, try the USPS or Fedex!

Guest

so the truth comes out.....You are making false accusations about what has happened here. you left so you were not there to see what actually happened (in other words it is your word against theirs).

It is protocol for driver to call supervisor in this situation. UPS hires a towing service for situations in which a vehicle gets stuck, that is why he calls the building in the first place. They call the wrecker which pulls truck out of position. What you need to do is call UPS with the truck number, date and your address, talk to someone who can find out what actually happened.

If that doesn't work, find out which towing company they use and call them to see if they have any records for your incident, because more than likely it was them that did this.

This could have easily been avoided had information been collected.

(Truck number, name of driver, supervisor name and number, time date) Had this been a complete stranger on your property you would have done this and more without a second guess, maybe even snapped a photo or two. I may sound a little harsh in my responses, but you know the old saying innocent until proven guilty....

Guest

I left after trying with our small tractor to pull the guy out. He said he would call his supervisor.

Yes, the actual cutting happened while I was gone. My driveway is 1/4 mile long and there is no chance some uninvolved person came up here to cut that tree. I called UPS customer service as soon as I returned (about 3 hrs after I left.) They talked nicely but nothing ever came of it. Whatever happened to my tree, happened because of UPS sending inexperienced drivers with inadequate trucks in bad weather, and they are not willing to take responsibility for it.

Since you are so knowledgeable about the inner workings of UPS, and so invested apparently, what do you suggest a consumer do in this situation? I don't believe I should have to just sit still for the mangling of my personal property by a disreputable company like this!

Guest

you still have not answered question. You keep repeating yourself over and over but do not answer one question to any of my posts.

Again, how do you know UPS supervisor cut tree down with chainsaw if you WERE NOT THERE???? In the original post you made it sound like you stood there and witnessed this happen. Then, you said you left for an appointment. If you were gone how do you know this happened?

They do not have access to weapons. I do know the inner workings and I am telling you they would be out there for an investigation taking photos and interviewing etc if they did wrong. You are stating that an incident occurred with nothing to back it up, that is why you are getting no response. It would be like handing out money if just anyone could call and complain about something that did not happen with nothing to back it up.

The employee did follow the rules. he calls supervisor which contacts tow truck that UPS hires. It would be his supervisor who would have no job IF THIS WERE TRUE.

Maybe the towing company (which is separate from UPS) cut the tree down. If you can not answer these simple questions than everyone here will know your a phony.

Guest

Yes, believe it! It happened!

As I stated in an earlier post, I drove out because there was room for me to drive beside the truck. This is why the driver should have called a tow truck instead of his supervisor with a chain saw to cut my tree! You seem to know a lot about the internal workings of UPS! Apparently their employees do not always follow the rules.

This is when management is supposed to step in and fix problems their employees cause.

But I have also sent certified letters to executives at UPS (after receiving inadequate response from customer service) and been ignored. What a company!

Guest

Let me get this straight...You left your house while all this was going on?! How did you get your car out of the driveway if truck was there?

There is no way a UPS employee brought chainsaw, weapons are not allowed on property this includes company vehicles. employee would be terminated. Even if so...How do you know supervisor brought chainsaw and cut it down if you were not there?? If what you say is true then UPS IS REQUIRED TO INVESTIGATE this incident.

They would be at your house taking photos and interviewing you etc. It is very hard to believe this happened as you said because they would have taken care of your property damage.

It is very hard to believe that both a driver and supervisor would put their well paid jobs on the line. Again, I think there is something left out here.

Guest

Yeah, it's amazing, isn't it! I left for an appointment, saying "Please leave the tree alone!" There was plenty of room for a tow truck, there were many options to free the truck.

It was not hung up on the branch. The driver called his supervisor, who came out with a chain saw and cut the tree. UPS customer service and management have no interest in correcting this in any way, either!

Most business owners try to fix it when their employees mess up customers' property, but not UPS! And to sue them would not get the limb back!

Guest

??? My thoughts exactly. How did the UPS supervisor "cut" the tree?? Did he cut it down??? Or was it a branch that got caught on the UPS package car and got broke??

Something does not add up......need more details.

I would sue anyone who came on my property and damaged it or destoyed it.

And by the way, you can most certainly have your packages flagged for non deilvery and help a the local center for pickup. Happens every day. I have customers that do not want anyone coming to their homes, the packages are held at the center and they pick them up.

Guest

Last time I checked UPS does not allow weapons of any sort on property, This includes Chainsaws, axes, handsaws or anything one might use to cut a tree! This act would be considered property damage.

If someone came on my property and caused damage that would be grounds for a lawsuit.

I can't believe you watched this happen and did nothing, how else would you know exactly what happened. There has to be more to this story.

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Anonymous
map-marker Baltimore, Maryland

UPS fails to match Fed Ex, USPS

Almost one week later and UPS Customer Center Laurel MD 20707 has huge system problems. UPS Corporate is not paying attention. Only excuse, almost one week after the snowstorm ended, is 'weather exception'. Interesting. FEDEX, USPS are delivering packages on time. UPS is not. Still awaiting delivery of two 2nd day air packages due a week ago and now two more ups ground packages, two day delivery from Amazon have had the delivery rescheduled due to - you guessed it - adverse weather conditions. Why does UPS have a problem and not the other package delivery services? Don't order anything if your UPS packages will go through the Laurel MD facility. It is a disaster.....and the customers are suffering with nothing but excuses from UPS. I don't have a four wheel drive vehicle and yet I have been driving the roads as has everyone else in the state of MD since last Friday. Wake up, UPS. Pay attention to your customers and get your facility on track. You got my extra money for services I didn't receive. How about drivers working overtime?
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Anonymous
map-marker Tampa, Florida

UPS didn't ring doorbell but left notice

i've been waiting all day, and i mean all day, for a package from ups and went outside around 6pm to see a notice on the door saying ups made an attempt to deliver. there were 6 people in the house and nobody heard a knock or a doorbell.

called ups 1800 number to see if they can redeliver later on that night and i was on hold to speak with a supervisor for god know how long.

and yeah i waited for more and once i spoke to the supervisor the only thing i found out is that he doesn't have any common sense whatsoever. a total ***!

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12 comments
Guest

I'm black.

Guest

i dont pay for next day shipping for a *** sorry we missed you tag on my door in a 2 bedroom apartment with 5 people home and like 3 in the living room to hear a knock or door bell.............i really hate ups and i guess i have to stop ordering from amazon because i pay the extra shipping for next day deliver and get a *** sticker everytime.

Guest

You have just threatened the MODERATOR, who in turn threatened the person who threatened the individual who posted the complaint. This will not be tolerated. Moderator's IP address will now be tracked and authority's will be notified of this threat circle!

Guest

You've made a threat against the person making a threat. Your IP has been tracked. Authorities will be contact promptly.

Guest

You just made a threat towards this company and their personnel. Your IP address has been tracked. The authorities and UPS have been notified and actions will be taken against you.

Guest

This happened to me too today. I was waiting on an important package from T-Mobile. I made sure to be at home and guess what? There was no knock and no doorbell.

I am so PISSED off. I missed work to try and intercept this package. How hard is it to stand there and wait 10 seconds for someone to get to the door so you can give them their *** package, you silly vaginas?

Yeah.. shave off 10 minutes on your daily route so you can run home and microwave your $1 tv dinners. You obesed motherf*ckers need to perform your job PROPERLY.

I'm going to give the next UPS driver who does this trick to me a flat tire with my rifle.

Guest

:( Same thing happens to me when dealing with UPS. I'm not happy with this service. I will be setting up surveillance next time to catch them in the act of "attempted delivery".

Guest

I have this repeated problem where the UPS guy will slap a sticker on my door and run off. Happened again yesterday.

I work at home, so I'm home almost all the time M-F. I'm sitting at my computer, when I hear a slight sound like someone is pushing on my front door. Then I hear a truck start off and rumble away. I go check, and there's a "missed you" sticker on my door.

No knock.

No doorbell. Nothing, the guy just put a sticker on my door quietly and ran off.

Guest

I stayed home today, and watched for the van--and even saw it in the neighborhood, but didn't see it stop (though it could have been around the side of my building). I've actually seen the local drivers jump out of the truck with pre-filled stickers, slap them on the apartment doors, and then truck away to leave everyone's stuff at the apartment office, which isn't open any reasonable hours.

They get to go home early if everything is "delivered"--so they just make one drop. Doesn't matter if you have standard shipping or expedited service.

Guest

I just had this happen tonight. I heard the UPS truck.

When I heard the truck drive off, I checked and found my package quietly placed on the front porch. No doorbell or knock.

I double checked the operation of the illuminated doorbell.

BTW: USPS does the same thing. I think they can increase their quota using this technique.

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Anonymous
map-marker Houston, Texas

UPS doesn't know the difference between

I ordered something from a 3rd party seller on Amazon. The guy shipped it UPS with signature confirmation which wasn't even mentioned in the ad. But anyway, checked the shipping info online and it said a delivery attempt was made, it's now at their office area. Tried calling to have them put it on hold until Monday when I could ***, I was on hold for about 20 minutes. So I just went up to that office 45 minutes out of my way to pick it up. The woman said they had it in the truck still and the driver wouldn't be back until 8-ish. Okay, so the website lied, I had her put a hold on it to deliver on Monday when I could ***. So I got home and checked the tracking info, it mentioned the hold was placed at 6:43pm. Checked again Saturday, that bit from Thursday was the last update still. So Monday rolls around, I called the UPS office in the morning for an ETA and the woman said it'd be here midday. It never came. I poked my head out every so often to check if maybe they left a slip and I didn't hear a knock, but nothing. Called the office around 5:30 and the woman said the next delivery attempt is the next day, but they didn't even try to deliver it??? Oh but wait it gets better. These two women outright lied to me. I checked the tracking info to see what it said, and it had finally updated again (apparently at least 3-4 days behind) on Thursday about 43 minutes after it mentioned I had asked them to hold it until Monday to deliver, and what did it say? "THE RECEIVER DID NOT WANT THE ORDER AND REFUSED THIS DELIVERY / RETURNED TO SHIPPER", right after it mentioned I had them put it on hold. An hour or so after that, it did it's exit scan to the next facility to go back to it's place of origin that Thursday night! Ahhhh that's fantastic, especially while the office was closed at the time I presumably didn't want to receive it, so there was no earthly way I could've made that request in the first place. I can see them sending it back after the final/3rd attempt, I'd understand that, but not after the first attempt after I asked them to put it on hold til Monday. Of course they're slow on updating that tracking information, so I wouldn't have seen it when I checked it over the weekend. So I called the office again, the woman I was talking to this time was actually pretty sweet and did sound concerned, but she couldn't find an explanation. But the package was already back in its original area. Contacted the seller, awaiting a reply, keeping my fingers crossed he'll refund me the shipping as well, since I never even saw the package and it's not being "returned" to him in the conventional way. I missed work and waited around a whole day for something that was just going back to where it came from 'cause someone messed up in the office and they lied to me about a delivery time.
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Anonymous
map-marker Chula Vista, California

UPS- mind your own business

So this is the second time a UPS delivery person had to make a snide comment during a devilery to my home. The first time: I ordered a few things from Victoria's Secret but the sizes were wrong so I exchanged them. When the UPS guy delivered the second package my boyfriend answered the door and signed for me. I was sitting in the living room and heard the UPS guy say, "Man, your WIFE! She's something, huh?" In this sleazy tone, implying that I order an excessive amount of (what he imagined to be) lingerie. Today I got a package from a different UPS delivery man and as he was handing my package over he says in this very hostile tone, "You sure like to shop a lot, don't you?" As if I am some crazy QVC obsessed lady because I've had a few packages delivered to me this month (which is very out of the ordinary). The funny thing is, I don't shop much at all, which is probably why most things I do buy, I buy online. It really shows a lack of professionalism to make comments about what/how much paying customers are buying. Next time, I'll give my business to delivery companies who are friendly or better yet, keep their mouths shut.
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Anonymous
map-marker Miami, Florida

UPS did not deliver on time, and they dont care

UPS website is misleading to customers, the tracking of packages is not up to date, on my package traking: 1zw5a60003**** it has shown ON TIME, delivery dtae: 02/12/2010, But the package is not here yet. 02/12/2010 @ 2023pm. I call many times today and was told also by the customer service the boxes were in the truck, if anyone in the ups customer service would had given me the right information or the website had been accurate, I could had order a new overnight saturday delivery and still make it for my show. I have lost over 10,000 USD now. How will pay for it?
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1 comment
Guest

I have been waiting all day for two packages that UPS tracking said were on the truck, verified by employees at the 800 number. Now tonight at 10, I have received no packages.

Now the UPS tracking site is saying Exception. That my packages were missed and not put on the truck. How is it possible to miss two packages from different parts of the U.S.

Someone is lying, they didn't do their job and they are trying to cover their ***. They have ruined my Valentine's Day.

Konu
map-marker Mississauga, Ontario

I sent a parcel to Lagos, Nigeria on Jan 11/2010. The parcel has not arrived. Today is Jan 29.

I shipped a parcel to Lagos, Nigeria on Jan 11,2010. The parcel has not arrived. Today is Jan 29, 2010. The tracking said UPS internal Activity in Lagos on Jan 14, 2010. If UPS cannot deliver my shipment at least they should bring it back to me so that I can sent it through the FEDEX. My brother's Xmas gifts to Lagos Nigeria arrived within four (4) business days. Next time, I will insure all my shipments with UPS for 10 million dollars or more. That way I would be able to punish the company for their insensitivity
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1 comment
Guest

Sending things to Nigeria is just a bad idea in general. It has one of the most corrupt customs agencies in the world, and a big portion of their national revenue comes from illegal activity like fraud, extortion and other white collar crimes.

And as far as your brilliant insurance scheme idea, UPS is not nearly as gullible as the common person extorted by Nigerian scam artists.

Anonymous
map-marker Milwaukee, Wisconsin

UPS took 7 days to ship a 2 day parcel

After paying them for 2nd day air, UPS shipped my time sensitive material in seven days. Upon my bringing this fact to their attention, I received the response that, in the future, I could track my parcel on line and they were "sorry." Firstly, why would ANYONE pay extra for an expedited shipping process if they didn't need the materials quickly? Secondly, why does a monster mega corporation like UPS not have protocol for reimbursement when these types of shipments are delayed? At the bare minimum, give me the difference between what I paid for the "expedited service" and the base rate. Attention to detail = F Customer Service = ***
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4 comments
Guest

these assh0l3s didn't bring my package on time. it was supposed to be delivered on the 18th and now i have to wait until monday the 22th to call them and to get a *** postcard in order to get my package redelivered.... F U ups!!!

Guest

My post was supposed to read "does reimburse for packages NOT delivered on time".......oops

Guest

UPS does reimburse for packages delivered on time, if it was their fault. I would be interested in knowing if you are counting the weekends or maybe holidays in your count.

I ship with all services and all services count business days, which do not include weekends and most federal holidays. Also, you can't count the day you sent the package, which is something that a lot of people do.

And just a point of order, the USPS "mails" package.......UPS and FEDEX don't.

Guest

Seven days? Im feeling your pain.

My package went into "out for delivery" status on 2/10/2010.

Today is 2/17/2010 and not only did one package fail to be delivered but there is a second package mailed through UPS scheduled for 2/16/2010 delivery that has not arrived to its destination as of 5:53pm 2/17/2010. I'm very angry!

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Anonymous
map-marker New York, New York

UPS delivery black hole

UPS service sucks.UPS couldn't deliver their bancruptcy notice if they had to.Overnight package went undeliverd for 3 days.I hope FedEx or some Chinese company puts them out of business.' 'For most kinds of purchases, you can get valuable advice and comparisons on the Internet. Ask a librarian or friends which Internet sites they think are helpful, or you can use a search engine like Google or Yahoo. Be aware that information you find is often biased. At many websites, the only products or sellers listed are ones that pay to advertise. Before buying anything on the Internet, check several websites and make sure you deal with reputable dealers.''For most kinds of purchases, you can get valuable advice and comparisons on the Internet. Ask a librarian or friends which Internet sites they think are helpful, or you can use a search engine like Google or Yahoo. Be aware that information you find is often biased. At many websites, the only products or sellers listed are ones that pay to advertise. Before buying anything on the Internet, check several websites and make sure you deal with reputable dealers.''For most kinds of purchases, you can get valuable advice and comparisons on the Internet. Ask a librarian or friends which Internet sites they think are helpful, or you can use a search engine like Google or Yahoo. Be aware that information you find is often biased. At many websites, the only products or sellers listed are ones that pay to advertise. Before buying anything on the Internet, check several websites and make sure you deal with reputable dealers.'''''''
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2 comments
Guest

THANKS FOR THE RESEARCH LESSON BUT I PASSED THAT CLASS IN COLLEGE

Guest

What is this?

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unhappywithyou G
map-marker Spokane, Washington

UPS can't figure out how to deliver a package

I have neve rhad any problems with UPS in the US. Canadian UPS workers are incompetant however. Every time I shipe to Canada via UPS, there is some problem with them 'not finding' the address given. Come on, if I ship something to a town of 4000, how hard is it to find an address? Once, the person I delivered the package to had to pay a second fee to receive it because they could not find the first address, so I gave them a second address and they were charged because it wasn't the 'origional' receiver, even though it was UPS's incompentency. Recently, the shipment is 2+ weeks late and they cannot give me a date for redelivery even though it is their fault. They were trying to deliver a package marked for Victoria, BC to Vancouver!! Come on, can no one read at the Canadian UPS? The incompentance and laziness of Canadian UPS workers astounds me every time I have to deal with them.
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5 comments
Guest

For the last six months I have had nothing but problems with UPS. They cannot seem to deliver in a timely fashion. The workers seem to have a reading problem. A package that left Memphis, TN last Monday, December 28, 2009 has yet to reach Charleston, SC on Sunday, January 3, 2010. It was listed for delivery on December 31, but now they have changed the date to Monday, January 4. There seems to be a problem as the package has arrived to the same location in West Columbia, SC several times. See for yourself.

Status: In Transit

Rescheduled Delivery Date: 01/04/2010

Shipped To: CHARLESTON, SC, US

Shipped/Billed On: 12/28/2009

Type: Package

Service: GROUND

Weight: 31.00 Lbs

12/31/2009 13:15:00 ARRIVAL SCAN[I] WEST COLUMBIA, SC, US

12/31/2009 13:10:00 DEPARTURE SCAN[I] WEST COLUMBIA, SC, US

12/31/2009 06:36:00 ARRIVAL SCAN[I] WEST COLUMBIA, SC, US

12/30/2009 23:34:00 DEPARTURE SCAN[I] WEST COLUMBIA, SC, US

12/30/2009 20:51:00 LOCATION SCAN[I] WEST COLUMBIA, SC, US

12/30/2009 20:15:00 ARRIVAL SCAN[I] WEST COLUMBIA, SC, US

12/30/2009 12:59:00 DEPARTURE SCAN[I] KNOXVILLE, TN, US

12/30/2009 08:34:00 ARRIVAL SCAN[I] KNOXVILLE, TN, US

12/30/2009 03:38:00 DEPARTURE SCAN[I] NASHVILLE, TN, US

When I called Customer Service I was told that it was the fault of the shipper. This is a typical UPS excuse; it is always the fault of someone else. Charleston is about 2 hours from West Columbia. The package departed West Columbia 11:34 P.M. on December 30; it arrived at the same location at 6:36 A.M. the next morning. Where was the package for 7 hours?

There is some good news; my friends in Russia tell me that UPS is even worse there than in the USA. They tell me that the Russian Postal Service is better than UPS; I can now say the same for the US Postal Service.

Guest

It sounds as though Bill works for UPS. They have an excuse for everything.

Perhaps UPS can invest in a GPS. Perhaps the drivers can ask someone else. Gee Bill, what is your excuse for the package that is 2+ weeks late?

What is your excuse for the package that was delivered to Vancouver instead of Victoria?

Unhappywithyou should use FedEx or USPS. I have had far fewer issues with the latter two than I have had with UPS.

Guest

Well you just answered your own question my friend. A driver delivering to a completely new area has nothing to do with being lazy or incompetent.

I think you would also have a difficult time trying to find about 100 or so streets you have never heard of. The driver was probably just trying to make it through his day.

It just so happens you have to pay the price for it. Sounds like you just needed to vent a little my friend.

Guest

it was marked. The problem is that the delivery driver was not local and did not know the town in which he had his area.

Guest

A town of 4,000 huh? Sounds like one of those towns in which people don't put house numbers on the mailboxes down those rural side roads. Did you ask the receiver if someone would be able to find his or her home?

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Anonymous
map-marker Los Angeles, California

UPS had a Transportation Accident & Damaged My Shipment

I shipped to home theater speakers to a buyer each in their own manufacturer original shipping box. One arrived in perfect condition the other did not.

There was not a puncture to the box but the damage to the speaker enclosure and one of the sub woofers indicated a serious shock to the package, so much so that the woofer was out of it's gap and frozen, plus the feet were destroyed and the rear right corner of the speaker cabinet displayed crush damage. Upon inspection of the UPS tracking report the words "Transportation Accident" appear under both of the tracking numbers. The damaged item was shipped to UPS' independent evaluator and the report came back that the packaging was insufficient.

UPS then shipped the damaged item back to me in the same box. Therefore they have denied the claim and i have to replace the entire speaker at my cost to the buyer and ship it UPS to him again.

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3 comments
Guest

"ups employee"

Although the drivers physical condition and health far exceeds the material pay load, the accident and damage involved does fall onto the company. If someones package is damaged as a result of the driver who is delivering the package (or someone else in which case that is between UPS and that person), then compensation should be in place.

Guest

uh duh, that's why you get the insurance on expensive items. whenever i ship something i double or triple wrap everything.

how are you going to blame them for an accident when your first thought should be, i hope the driver's okay instead of "oh, my speaker". better packaging would've prevented that from happening.

Guest

This is typical of UPS. The "Insufficent Papagaing" denial is standard practice.

NEVER EVER use UPS. They simply dont care about repeat business.

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Daric Wff
map-marker Purchase, New York

UPS is the worst there is bar none

SO i have been a loyal UPS customer for the past 14 years. Recently i was assigned yet another Account executive. The only important thing to her is protecting her own a@#. I have had numerous problems with her from calling me a liar when I complain about missed pick ups, as well as denial of insurance claims that are positively ridiculous. I have it from a reliable source that UPS will almost ALWAYS deny a claim at first, and hope the customer accepts that determination and goes away. Almost like their corporate motto is "The customer is always wrong" their normal C/S 800# is worthless, they hire uneducated personnel that can barley read from the script in front of them. Isn't customer service the front line for any business?? Shouldn't C.S representatives be able to read and at least have a thought process of their own? UPS is the worst for customer service I have almost ever seen (other than the idiots at American Express)
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Loss:
$600
1 comment
Guest

ups drivers suk, they double park and just drop off the note so they can take it back and bring next day. this cause many dollars made for them in over time!

they ring and run.

then go sit at park for 2 hours. I hate them so much!

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