Filter by rating
filters
State:
Show
City:
Show
Product:
Show

I'm quite unsatisfied with UPS signature requried delivery

I am quite angry about the UPS policy about the signature required delivery.Usually we require a signature because the package is very important, and needed to be delivered to the correct person hand to hand. But UPS never use a phone call to connect with the correct person~!and they even don't give a notice when the package will arrive~!I have been out of work specially waiting in my house for my package delivery for two whole days~!Because it is very important and expensive to me,the sender required my signature. The UPS driver has come twice, but each time he just knocked the door, didn't hear the answering and left. Can you hear the sound of someone knocking the door of a big house when you live on the third floor? The guys even didn't ring the bell just on the side of the door ~! Why they are so carefree?~! Can you UPS find me a better way to connect with me directly to make sure the package be sent to me on time and hand to hand? The work is too formal to think about the possibility that the way you work doesn't work. Can you image that house is different from apartment? How tiny the sound is to the big house~! Could you please change your way of working at least use a phone call?
View full review
Review
#250349 Review #250349 is a subjective opinion of poster.
Dear UPS, When I was at my Son's house last, he showed me how to order items in my internet shopping cart. I was so excited because I get very exhausted pushing the shopping carts at the Dollar General store in town. As you can guess a few days later the UPS truck...
View full review
57 comments
Anonymous
#1228305

Yeah in some States what you did, by not giving water to a person, was illegal. In every state it is immoral and indecent.

View more comments
Review
#250049 Review #250049 is a subjective opinion of poster.

UPS and The UPS Store

I spent $67 to ship a custom-crated, well padded framed print from California to New York. Over half of the weight (and shipping cost) was the 5/8" plywood and 2x2 wood framing I used to protect the contents from damage, as these idiots don't give a *** about what it is they are shipping, just getting a paycheck at the end of the week. My package showed up in NYC with the glass contents broken in a thousand pieces, and the limited edition framed print scratched & destroyed by the broken glass. If you use the words "FRAGILE" or "GLASS", it is guaranteed that the *** dock workers that handle your package will give it an extra hard toss, drop, kick or whatever to destroy the contents. I am absolutely certain of this! Standard handling does not produce the kind of damage that was discovered on the other end, despite the time, effort & expense by me to ensure my solid wood shipping crate was tight & bubble-wrapped to the extent that there was absolutely no movement of the contents inside. THEY DESTROYED IT, ON PURPOSE! When I tried to file a complaint I was transferred to idiots in the Philippines who wasted a half hour of my time and two weeks later when I called to check status of my claim they had no record of it, so I had to waste more time filing a claim again, which was ultimately denied because the broken glass had been thrown out and not saved for their "inspection". *** - and OUTSOURCING AMERICAN JOBS, to boot! (although the Americans that handled my package dont deserve to have a job!). Bottom line: ZERO DOLLARS refunded to me for damage. $67 paid to ship broken glass cross-country and destroy a $400 item! The UPS Store is also to blame, as once they get their money all you will hear is "you need to contact UPS for that". DON"T USE EITHER AS THEY COMPLETELY SUCK!!!
View full review
1 comment
Anonymous
#315506

Hi~ if this was packed & shipped through a The UPS Store and they are telling you they cannot handle it, you need to call 1-800-742-5877 and ask to speak to customer service and report the franchise. This is not only a direct violation of their carrier agreement, it reflects poorly on all The UPS Stores and thus hurts the franchise as a whole.

If you didn't ship it through a The UPS Store location, all is not lost.

You can appeal the decision. Call the 1-800 number listed above, asking for customer service (ignore the voice prompts, just say 'customer service' a couple of times). Tell them you have documentation showing how the item was packaged and that your consignee did not know to save shattered glass (it was a health hazard at their location). If the customer service rep is not helpful, just hang up and call back until you get a helpful rep.

Most are helpful, but from time to time, some are not. Good luck!

Review
#249916 Review #249916 is a subjective opinion of poster.

UPS lost my 74 year old mother's bday presents

UPS lost my 74 year old mother's birthday presents and could care less. I sent a package to my mom for her birthday. UPS said they delivered it but it's nowhere to be found". When I called them about it they not only didn't care but were indignant and told me it would be up to 8 days for them to investigate". Well 8 days later they admitted to losing the package and told me to send proof of everything in the box including pictures, receipts, etc, so I could receive my $100 insurance?. Now I've had to buy the presents again and jump through hoops to eventually get the insurance money:. Some of the presents I can't replace|. They were things I bought on vacation in the mountains,. The value is a lot more than $100?. I learned my lesson and I will never ship UPS again:. What a bunch of incompetent ***
View full review
Review
#249892 Review #249892 is a subjective opinion of poster.
Loss
$180

UPS lost my 74 yr old mother's bday presents

UPS lost my 74 year old mother's birthday presents and could care less. I sent a package to my mom for her birthday. UPS said they delivered it but it's nowhere to be found. When I called them about it they not only didn't care but were indignant and told me it would be up to 8 days for them to investigate. Well 8 days later they admitted to losing the package and told me to send proof of everything in the box including pictures, receipts, etc, so I could receive my $100 insurance. Now I've had to buy the presents again and jump through hoops to eventually get the insurance money. Some of the presents I can't replace. They were things I bought on vacation in the mountains. The value is a lot more than $100. I learned my lesson and I will never ship UPS again. What a bunch of incompetent ***
View full review
1 comment
Anonymous
#315330

the phrase you're looking for there is "couldn't care less." saying someone could care less means they do indeed care, at least somewhat.

Review
#249880 Review #249880 is a subjective opinion of poster.
Loss
$180

UPS

Worst service..... they cannot add any note before or after the post reaches there location..Then my question is why do u have a customer service agents ....who cannot do anything....worst and *** never will i let anyone use this....UPS U R THE WORST .Comeone we do need to add a note..everything for your drivers benefit or lazyness we cannot go around and collect the packages ...If i can go collect it from some 10 miles aways why do i pay for you guys to ship to me..if you say home delivery pls deliver at home not elsewhere without my authorization
View full review
Review
#249783 Review #249783 is a subjective opinion of poster.

UPS retards

Dear Mr. Incompetent UPS Guy, What's the point of leaving a slip and marking what time you'll be coming back if you're not going to make your own time slot. It's not like it's a tight time slot either; they make you wait three and a half hours. If you're going to leave a *** slip on the door that asks me for written authorization on the back, CHECK THE SLIP AND SEE IF I GAVE WRITTEN AUTHORIZATION ON THE BACK. You know what, why don't you just ignore the slip completely since I obviously wrote on the front for you to leave my package and you didn't. All the best, Dissatisfied Costumer
View full review
Review
#249735 Review #249735 is a subjective opinion of poster.

UPS BROKE MY LED TV

46" LED TV DESTROYED BY UPS WHILE SHIPPING TO A BUYER AND GOT IT BACK THEY CHARGED ME $85 TO GET IT BACK, THE BOX WAS ALL TORN UP ON SIDE, THE TV STAND WHICH IS SUPER STRONG WAS BROKEN, THE MIDDLE OF THE TV WAS DENTED, THE BOX WAS CROOKED AND DENTED AND RIPPED AND TAPED UP BY THEM TO MAKE IT STAY TOGETHER. THE FRAME OF THE TV RIPPED OFF, THE STYROFOAM WAS ALL BROKEN INTO MANY PIECES, THE ITEM WAS BRAND NEW AND HAD ADDITIONAL BUBBLE WRAP IN THE MIDDLE JUST IN CASE BUT THAT DID NOT STOP THEM FROM DESTROYING MY ITEM. THEY TREATED MY ITEM LIKE *** FROM THE OBVIOUS EVIDENCE, I GOT THIS ITEM FROM A PILOT COMPANY AND THEY BROUGHT IT TO ME UNSCATHED BUT WHEN I SOLD IT AND USED UPS THEY ENDED UP DESTROYING IT. WELL DONE ***
View full review
1 comment
Anonymous
#314632

Ever checked the factory packing on a typical TV? The packaging is generally only suited to palletized shipping and does NOT meet carrier guidelines, ANY carrier (ie USPS, FedEx, or UPS). Try filing a claim, you have nothing to lose at this point.

Review
#249386 Review #249386 is a subjective opinion of poster.
Loss
$1500

UPS charged me list price when they had quoted a discount price

UPS India official had quoted on email a price to import a US shipment at Rs.215/- per kg+tax for 105kgs shipment.He never mentioned to me that this price is valid for a week.Its not there on the quote he has sent me on email.The shipment came after two weeks and UPS wants to charge us Rs.590/- as per the contrct price.Its completely upsetting. They are telling me that they will give discounts in the future shipments to compensate for it. How do i trust them as its only a verbal promise.Should I go to the consumer court?
View full review
1 comment
Anonymous
#314001

yes go to court and lose more money as well as your case

Review
#249312 Review #249312 is a subjective opinion of poster.

UPS is always late, even on 2day and 3day

This is the worst company for shipping, you may get your package, but never when promised. Also they say thier end of the day is 730pm for residential. Where did that come from. It's not our fault they overload thier routes to save money and the drivers can't make reasonable commitment times, like before 5pm!!! The traking info is never accurate, most times doesn't even show it on the truck. This company is fine if you don't care when you get your package, but find someone else if you need an on-time delivery within normal delivery times.
View full review
3 comments
Anonymous
#317929

Well, you must be getting all of your shipping for free then or having major weather issues, since UPS guarantees ALL their packages, including ground service, arrive on the day they said it would. If they don't, file for a service failure refund.

Their tracking system is accurate...just because it doesn't say "your package is on the truck" doesn't mean it isn't, what do you think they mean when they say "in transit to..."? That it's coming via horseback?

Anonymous
#676481
@Really?

With as long as they take I was beginning to wonder if they are shipping horseback or some old lady with a wheelchair! And yes there track info does suck, Last time they scanned my package was the day it was shipped and that was almost a week ago!!

Anonymous
#314623

See if you can follow this logic...Business delivery comes first, they typically close at certain hours and residents are generally home in the evening.

You do know that every business has set hours, probably even where you work. For residential delivery, by UPS, that time is 7:30.

If you had a package that failed to meet a delivery commitment, file for a refund.

How hard is this stuff? People!

View more comments (2)
Review
#249285 Review #249285 is a subjective opinion of poster.