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UPS made unauthorized charges to my credit card. When we contacted them they said that the shipper number was input incorrectly so they charged the wrong account. Now, they have my money and said it will be 3 to 5 business days to get it back! They can take...
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3 comments
Anonymous
#356038

Maybe someone else tryed to have you pay or there was a mix up on info when someone else paid for something,either credit card number or account number. Either way they did the best they could to fix it should they have drove to your house and gave you cash..... I'm sure you have never made a mistake...

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#260135 Review #260135 is a subjective opinion of poster.
I have a 1969 Cutlass convertible and needed to replace the driver's side door because of some rust. I found a good looking door in Dallas. Pictures over the web showed it to be in great shape. I bought it and paid $130 for UPS to ship it to Gainesville Florida....
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1 comment
Anonymous
#339944

Blame...the shipper obviously didn't pack your item well enough. I've shipped hundreds of pieces of framed art and never had any damage via UPS.

UPS (and all carriers frankly) require a package have enough packaging material to avoid the types of damage that you claim. That would require 2" MINIMUM packing on ALL sides of the item and all packages must be able to withstand a drop from up to four feet. A large portion of the shipping process is automated, machines, conveyors etc that is why directional arrows and fragile stickers are irrelevant.

Have your shipper file a claim and when they send the next door ask them to package it PROPERLY.

Good day.

Review
#260001 Review #260001 is a subjective opinion of poster.
UPS has failed to deliver a parcel to me because they said 'a correct street name is needed for delivery'. I checked with Customer Services: UPS had the correct address all along but the driver could not find my house. It is only 5 minutes from the UPS depot. I...
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1 comment
Anonymous
#340634

They don't do anything logically. My fave is when they can't simply call a driver and ask him "hey dude, where'd you put the package." Insted they have to do an "investigation."

I've had drivers unable to read my address either. I wish I was kidding, but my address is 1000 East Johnson.

I've had stuff delivered to 2000 Johnson, 1000 West Johnson, 1000 Jackson, and my personal fave 984 Jackson (?????).

These are not bright people.

Review
#259949 Review #259949 is a subjective opinion of poster.

UPS is the worst option for shipping

A while back, UPS left a package clearly marked "XBOX 360" in front of my house, and they were surprised that I reported it missing when I got home at 9:30pm after working a 13 hour shift. The UPS driver was rude like he always is, and accused me of lying about the package not being there. Previously, he had complained to me, my friend that used to live with me, and my pet sitter every time I received a heavy package. Since then, they have required a signature for every delivery. This is a huge inconvenience since I work until 8pm, I can't be home for the deliveries. So I have to wait to get the shipping notice on my door, ask them to hold the package at UPS, and drive 30 minutes to the UPS location. If I have a day off work and wait at home for my package, the driver doesn't usually get to my house until between 6pm-7:30pm. Waiting at my house turns out to be a waste of my entire day AND night. UPS is a waste of time and I will be searching for a shopping website that uses only FedEx or USPS.
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3 comments
Anonymous
#340309

2nd day sometimes has a morning opption as well..

Anonymous
#339953

Once you have reported a package 'missing' after it's been delivered, UPS will put a signature required on any future deliveries. You obviously live in a bad neighborhood and the local crackheads are now not able to 'steal' your merch.

You should be thanking UPS, not complaining like a little beach.

Anonymous
#339949

Grd service del has til end of day for del maybe you should pay for nxda service so you can receive del before 1030am.....thats what I do if I need my pkg early and how things to do....

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Review
#259630 Review #259630 is a subjective opinion of poster.

UPS is rapeing people

Update by user Dec 07, 2011

Well never got my ps3 back but they cut me a check for $487.00 So i was happy but they still took like a month!

Original review posted by user Sep 02, 2011

man they broke my sons ps3 then lost it and now they want me to take $100 and it makes it okay you crazy son of a *** just fix it and return it to my son i will be happy with that and if you think im lying people here's the Tracking #1Z0XX2720349310310 check it out your self they should of told me there is a 50/50 chance that it would end up broken i would of but insurance on it but no they just raped me! watch out or you might be next hope not but never know
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4 comments
Anonymous
#386880

U should change that comment above to "theres always a chance UPS wont break it and you will actually get your package! Its slim, but its a chance.

My Experience: 61 Shipments from stores/ebay etc.

thru UPS 29 of the packages damaged and breached and 17 of those the contents were completely destroyed. UPS Sux.

Anonymous
#339950

UPS isn't in the business of repairing items. They have offered you the minimum included DV for your package.

Which you agree you didn't even ask for.

If you had wanted to cover the full cost you should have requested the full 300 and paid for it. As it is 100 should be sufficient to repair your *** box then you and your son can get back to doing what you do best, nothing productive.

Anonymous
#339874

No, I'm pretty sure he's mad because UPS broke a $300 piece of electronics. I would be, too, whether I bought insurance or not.

Anonymous
#338956

Thier is always a chance that something that can break,will be broken...

That's why they call it insurance!!

you are just mad because that was your mistake....

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Review
#259595 Review #259595 is a subjective opinion of poster.

UPS sucks!! I Agree with Many!!

UPS often doesn't deliver until 10PM nighttime. The 3 consecutive Black men that deliver never knock or acknowledge delivery ever. My packages lately always come mashed or half ripped open. When I speak to the delivery men, they just sneer at me. Words go on and on and on and on and on and on and on and on and on and on....to have to be bothered by this. More and More and More and More and More and More and More and More and More and More and More....to be bothered by this!! What a PROBLEM this complaint is made to be so that NO ONE will bother!!!!
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4 comments
Anonymous
#340004

Please go back to 'Tara' and join Scarlett. Your southern 'charm' and racist/bigoted ways are not welcome anywhere else, even the internet...Although your sister probably enjoys them plenty.

Anonymous
#339970

I you did see the driver how do you know he black

Any other race...its sounds like you dislike black man or black people.....so sad we stil l have people like you out there...god bless hope you change

Anonymous
#339968

I you did see the driver how do you know he black

Any other race...its sounds like you dislike black man or black people.....so sad we stil l have people like you out there...god bless hope you change

Anonymous
#338959

so why do you say a black man when you didnt "see" hear anyone knock???

Maybe thats why they sneer at you.. Blaming ppl by color isn't good....

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Review
#259554 Review #259554 is a subjective opinion of poster.

Ups has no customer service. beware!

sent package to los angles. the address was off by one digit. i called to correct it. said shipper must call and correct. they did. next step in incorrect addresses, ups makes up an address themselves close to the one on package. go figure! how can that ever be correct??? i call again and am informed of their address change. no i say, it is wrong and have given the correct address. why isnt ups using it? dorked around delivering it 3 days to their address. go figure. called m,t,w,t,f with correct address, spoke to 4 supervisors. second supervisor incorrectly puts the logs address leaving off on digit from my giving him the address once again. 3rd supervisor, patronizing and never sorry! says will call my by 10:00am next day to confirm delivery. Why? He never calls. 4 supervisor NPT2895 made excuses for ups and really could have cared less by his obnox tone. Will is get delivered today?? Bottom line you cannot go past supervisor. Service ends there. you are out of luck. they all say they will help you and then when there is a failure nothing more will happen and someone else will say they will help you!
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#259482 Review #259482 is a subjective opinion of poster.

UPS in Alexandria, Virginia - HORRIBLE CUSTOMER SERVICE

UPS has the worst customer service processes and people, and their lack of ability to give instructions to drivers about where to and where NOT to leave packages and anything else reflects their dark ages mentality. The stupidity you encounter and total lack of caring when dealing with any and all of their "service" options is shameful and they should be embarrassed by how little they care about their customers. Thankfully, I choose to NEVER use them when sending and only have to deal with them on deliveries, but even that is too frustrating! Choose ANY other method of mail service you can find!!!
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#259401 Review #259401 is a subjective opinion of poster.

UPS in New York, New York - Can't find my package

regarding package #9314 6303 4237 , i missed the 1st & 2nd attempts , so I called on 1-800-833-9943 at 10:30am Thursday in order to pick it up .the operator told me it is ready for me to pick it up. I went to the UPS office located in 56-13 48st, Maspith asking for the package . they told me there is nothing left for you. I told them the story, but i found no one is helping. I called back the costumer center , they told me they didn't register the package to be picked up. few mints latter some one in the office told me they are trying to locate it , 2 mints latter they told me , we can't find the package .
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Review
#259343 Review #259343 is a subjective opinion of poster.

UPS has No Complaint Process or Resolution

My background, dual Military and spouse is pregnant. We are due in 4 weeks. We ordered baby furniture w/ UPS delivery to our home. A note was left asking for signature and UPS would leave the parcels. We signed but next day note still stuck to door, right next to new sticky requesting the same. We sign and leave both only to have a 3rd sticky the following day saying 3 attempts made we need to pick up package from store. I called the 800-742-5877 three days in a row and was told each day driver would return but he never did. On day 4 I call again and was told package has been returned to sender. I spoke to 3 managers at the # above and each eventually patched me back to the UPS office to speak to the clerk whoI spoke each time I had a problem. I have requested to speak to the Manager of the store, today and I'm awaiting her call hopefully Ms. Craig is more capable than the lot I've been dealing with.
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#259251 Review #259251 is a subjective opinion of poster.