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UPS in Portland, Oregon - This delivery guy was impatient and cussed.

So UPS came to our door unexpectedly, and we have a crazy dog so I had to take him upstairs. So I hear the man and my dad talking and my dad is confused about the whole thing and so my dad tells the guy to wait, and then so my dad walks towards the stairs and yells out and asks me if I had ordered a computer because that's what it was. So then once the guy left, apparently my dad heard his say *** or something like that under his breath. So I guess this guy was pretty impatient. I've always experienced this. You tell them to wait for one second and they get pissed off.
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5 comments
Anonymous
#367370

That is so true, drives are monitered very closely, they're every move is tracked down to the minute. They're on a very tight schedule and have a lot of pressure on them to get everything on time- otherwise other people getting their packages one, two, three hours late complain and make it seem like the most atroscious thing in the world!

And while customer service is making excuses for the driver- supervisors are screaming and writing him/her up. Drivers really don't have time for every customer, but swearing, even under his breath, is unproffesional.

Anonymous
#367369

That is so true, drives are monitered very closely, they're every move is tracked down to the minute. They're on a very tight schedule and have a lot of pressure on them to get everything on time- otherwise other people getting their packages one, two, three hours late complain and make it seem like the most atroscious thing in the world!

And while customer service is making excuses for the driver- supervisors are screaming and writing him/her up. Drivers really don't have time for every customer, but swearing, even under his breath, is unproffesional.

Anonymous
#357358

The million dollar question is did you order a computer?

Anonymous
#355661

I'v been told that if a driver spends one extra minute at each stop by the time he gets to his last stop he's 2 hours late..

They also track how long you stay at one spot so you get yelled at if you stayed to long... they are running around all day try it sometime and see how you feel...

nikalseyn
#352576

My, My. Touchy aren't you??

So, a delivery guy, who needs to make a whole lot of stops in a day swears under his breath and you feel it necessary to complain??

You need to relax and have a stiff glass of scotch or gin and get a life. Sounds like a chronic complainer.

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Review
#265258 Review #265258 is a subjective opinion of poster.

UPS is terrible

I am writing a complaint about UPS due to the fact a vital document was ordered last week that i needed for a Job that i am supposed to start in 1 week. I ordered this document and paid $17.50 for it to be sent over night. Three days later i still do not have this document. The local UPS office in Blackshear Georgia states they could not find address but had my phone number and did not call. The 2nd day they did call at 8:30am but still did not deliever the package. Day three we are still waiting at 5 p.m. We did call but the office states hopefully it will be delivered sometime today. I will never use UPS for anything else.
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2 comments
Anonymous
#592607

I HATE UPS ! soooo much !

I order a CD I came home to find it on the floor ripped and b broken !! seriously?! why would you throw it in my yard where theres big dogs ?! you guys are paying for a new one or else your going to get sued.

you should have even threw it in my yard in the first place ! i hate you !!!!!

Anonymous
#549480

We had a package they said they delivered but we never recieved. When we called them to report it they told me it was "not their problem".

How is it not their problem if THEY are the ones that didn't not get the package to me. The company I ordered it from sent it. I will never use them again.

This was an extremely expensive item that was extremely hard to find. I didn't even get my money back they just told me it was not their problem.

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Review
#264777 Review #264777 is a subjective opinion of poster.

UPS - Unrealistic Delivery Time

I ordered a package Tuesday night for 3 day shipping. Now, I understand that the seller wont go to UPS until Wednesday. But still, why am I not getting my package till the NEXT TUESDAY!? Thats 5 business days! It's really 6, I consider Saturday a business day as to most businesses now. Apparently they don't consider the day you deliver a business day, so on their tracking it shows as the "0" business day on Tuesday. Well, unless you deliver it at 1AM it is still taking the whole day, I might not get it until tonight! The service men are always rude, ignorant trolls as well. I even called them to rush the shipping once I saw how long it would take on tracking. Hello, company, I am offering you MORE MONEY! The fools said they could not do anything. UPS is a joke.
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1 comment
Anonymous
#350658

well, that's 4 business days actually, not 5, and certainly not 6 lol.

thursday, friday, monday, tuesday = 4

wednesday wouldn't count. if you sent something 1 day delivery, it doesn't get to the destination later in the same day.

granted, it should get there monday, not tuesday with 3 day select. they probably just sent it ground.

Review
#264471 Review #264471 is a subjective opinion of poster.

UPS SUCKS!!!!! I agree!!!!

Ripped open my packages I've received from UPS for the past 4 deliveries from them. I've Ordered, unusually, a lot more items recently; and undoubtedly in this backward town particularly, the workers are curious to see what's being delivered. And, of course, if you complain to the old hag in charge of UPS here, she just brushes your complaints off!!!! YES...UPS SUCKS!!!! This review site Sucks, Sucks, Sucks, Sucks, Sucks, Sucks, Sucks, Sucks, Sucks, Sucks...making minimum words a requirement. Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks...just 3 more Sucks....Sucks Sucks Sucks
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1 comment
Anonymous
#367379

I'm going to assume you're accusing workers of opening your packages to see what the contents are. In which case i will offer you some insight as to what really happened.

The factories in which these packages are processed in are huge, and full of conveyor belts which carry the package from one spot in the building to the other to be delivered. Sometimes, a package will get destroyed on one of these belts... i.e getting caught or jammed and tearing the outside.

When this happens..

it is brought down to a section in the building to make a new box so the package can once again go on it's merry way to the customers house... and not show up hideous looking.

Sometimes it is noticable, because the people making the new boxes and stuffing the contents back in are human... hope this helps.

Review
#264337 Review #264337 is a subjective opinion of poster.

UPS in Caledonia, Michigan - Overcharged and Lied!!

I owe a good size retail company that grosses about 2 million a year. I was using UPS to ship my product. They overcharged and lied to my vendors. NEVER AGAIN will I ever use UPS. They informed my vendors that I REFUSED to pay my shipping bills. Then they tried to double bill= me & the vendors. CROOKS! Then when I tried to just pay off the shipping bills, they told me I couldnt and picked up the phone and called my vendors to tell them lies. They are very expensive, unprofessional, unethical, and never tell the truth. DO NOT USE UPS!
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1 comment
Anonymous
#350092

I'm guessing there's two sides to this story.

Review
#264026 Review #264026 is a subjective opinion of poster.
Loss
$11

UPS in Miami, Florida - Worst customer service ever

ups has the worst customer service ever, they suckkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk and im pissed at them i hope u guys improve your customer service skills and train better your representatives it were for me i would never use ups they have to learn a lesson for being such a dutchb**s. first they give you an estimate time when the package should arrive, lets say that its from 2 to 5, well if they say that they are either going to show up at 1 or 6, and if by any chance the driver its in a hurry he wont even ring the house bell, it happened to me. it was the third attempt and i stayed home just waiting for them because the package was supposed to be deliver from 2 to 5, the ups truck pulled out in my complex at around 8:20 pm, i saw the truck from my window and i sat on my couch waiting and waiting and waiting and waiting within 15 min i looked over the window again and the truck had disappear so i walked out my apt and noticed that the driver had left another infonotice, i got pissed but i had to go to work because i work night time. the following day i woke up and called them asking them if it was possibly for me to pick up the package and the lady that there was nothing i could do because the shipment had been sent back..... woaoooooooooo way to do business meaning that now i have to pay for another shipping, where i get no customer service at all, and they are super unprofessional.. why is it that big companies don't realize that its us who make them or brake them and when they they feel they super big they don't care about little details that make customer satisfied, but i had enough from this company and im refusing to use it
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Review
#263953 Review #263953 is a subjective opinion of poster.
Service
Ups Customer Care

UPS in Dallas, Texas - 2 weeks late overnight shipping!

I have ordered my item online on Friday, September 17 and paid for an over night shipping hoping it would arrive on Monday September 19. As September 20 rolls by, there is no sign of my overnight shipping package. (Hint: Expensive and over priced overnight shipping fee = urgent and in need) By lunch time of September 21, I called the UPS office regarding my package. They said the package was already delivered in the morning of september 21 at 8 o'clock in the morning at the address which is a business. Correct me if I'm wrong but, at 8 o'clock most people are still at home or on their way to work. So i ask them if i can go pick it up. They said I cant and I have to wait for it to be deliver the next day at a reasonable time. On September 22, my package is still not here! I called them again to see what i can do to receive this package. And they replied just like last time, " You're package will be deliver to you tomorrow". I was pissed but not as ticked off. As September 23 roles by (which is today), There is still no sign of my package. I had to call the UPS office again this afternoon, They said, "Your package was sent back to Memphis because no one was there to receive the package on September 21, The earliest arrive time would beTuesday, September 27" By that time, smoke was coming out of my ears!! The reason I paid for an overnight shipping is to get it within the next 2 days not the next 2 weeks!!!! And on September 25 I have to travel to a different country for 6 months!!! And i need to use my package in that 6 months! How the *** willI be able to receive my package if I am not here to receive it ?!?!?!?! If someone else sign off for it they would have to pay international shipping fee to deliver the package to me one more time. What a waste of money!! Why the *** would they send it back to Memphis?!?! How idiotic can they be? It's not like I haven't claimed it, I have called UPS everyday for my package! How did they not know that my package was delivered back to Memphis!?!?!?! and told me that it would be delivered for me the next day! UPS have ruined my last 2 days in the States. I mean, who the *** deliver a package at freaking 8 o'clock in the morning, Who would be there to receive it?!?! How would i know to wake up extra early for the package? How could i predict that it would come at that time? Im at my office 13 hrs a day from 9:00AM- 10:00 PM everyday! There is nothing i can do now other than have it internationally ship it to me. What a waste on money, the over-priced overnight shipping cost and an international shipping fee! and The worst part is I cant do anything about it.
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Review
#263859 Review #263859 is a subjective opinion of poster.

UPS in Tampa, Florida - Rude Customer Service

Just called UPS to report 2 attempts by their delivery driver, attempts which were NEVER made since someone was home the entire time! This happens quite often as a friend of mine who worked for UPS previously, said that many times drivers will rush thru areas and many or may not leave notices, but they do it quickly and close out the deliveries as "party not available" so they can meet at the local pub where they park their trucks in the rear of the building, especially on Friday afternoons. The customer service / tracking number representative I spoke with, named Max, was rude and hung up on me! This is not the first time this has happened as their reps show little concern for the customer's problems. UPS' poor service, both in deliveries and customer service, is the reason why their business continues to decline! One day, they will be out of business!!!
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Review
#263786 Review #263786 is a subjective opinion of poster.
Service
Ups Delivery Service

Someone should sue UPS

If you have lots of money someone should def sue UPS for false advertising and misleading ad to general public. They gurantee shipping on ad and they take twice as long. Fu**kn company should close down. i hate ups so much. they are the worst compnay ever. companys going broke right now. they have to hire unsucuessful ppl who don't speak proper english outside of north america. governemnt should close down UPS. They should not be in business. fed ex and USpS is better than this *** p of *** ups. i hope someone sues them soon. can't wait for law suit
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4 comments
Anonymous
#351972

READY TO FILE LAWSUIT AGAINST UPS BUT CANNOT

FIND SERVICING AGENT FOR STATE OF GA. FOR LAWSUIT.

THE STATE BUSINESS LICENSE MUST BE A PARENT COMPANY NAME. NEED HELP FINDING

IT.

Anonymous
#350380

I live just over 3 miles away from a UPS depot. My delivery has been "On vehicle for delivery today" for 12 hours. This is ridiculous.

Anonymous
#349145

If they gurantee you a time and date and do not deliver it by then,you can get your money back!! If the weather was not involved..

Anonymous
#348583

So no facts just a whine about something you are unhappy about? UPS driver steal your woman?

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Review
#263502 Review #263502 is a subjective opinion of poster.
Loss
$60

Worst BS terrible horrible never ever UPS

My bf paid $60 for standard shipping plus signature confirmation with UPS.They advertise it as "3-5 business days guranteed shipping.Sep 20 is my friend's bday and I needed this shiping to come on time. Item was supposed to arrive latest sep 20th and now it's going to arrive on Sep 29th!can you believe it? because *** company forgot paperwork.paper work came from LA to Vancouver Canada and item was misplaced.Now instead of them sending item straight from LA it's going to SC,Il and floria. Unbelievable ups is the worst f*ckn company out there!!! and their customer service is from Philiphines and noone speak proper English! UPS should get sued for false advertise and misleading ad to general public. UPS die! never ever use UPS!!
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2 comments
Anonymous
#348586

LOL @ Rick...true, true, Canadian customs are HORRILE! AND...They try and squeeze every penny out of every package that crosses the border, gotta pay for the free medical care somehow. No wonder they call their dollar coin the 'Loon.'

Anonymous
#348263

"their customer service is from Philiphines and noone speak proper English!"

...the irony, lol.

If you ordered it from the US to Canada, it probably got held up in customs, which UPS would have no control over. Canadians are the worst.

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Review
#263499 Review #263499 is a subjective opinion of poster.