UPS Reviews and Complaints
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UPS never left the package at the door!!!
I've been waiting on a package for days and not I go to check the tracking number and it says LEFT at FRONT DOOR ..... what a load of ***. Someone was home all day. Also, driver never made an attempt to deliver my iPhone either nor did he leave a slip. Why are these drivers employed? UPS charges ridiculous fees to ship overnight etc and yet they cannot make a delivery? Are they that lazy? Do they just not care of their jobs? There are plenty of people out there who want to work. Sick of this useless company.
UPS in Stratford, Connecticut - Worst Service
From now on, whenever possible, I'm going with Fedex!!! For someone who receives deliveries through UPS as often as I do, you would figure that I would get better service, but let me explain. UPS never gives a time frame, just that the package will be delivered before the "end of the day" (whatever the *** that means). I used to get my deliveries around 6pm, but I never complained, even though UPS always refused to give me an idea as to an approximate time of delivery. Then all of a sudden, my delivery guy started coming early in the day (between 12 and 1pm), and also all of a sudden needing a signature, never having needed a signature before. Who the *** is home at 12pm?! I receive deliveries through UPS so often because I don't have a car, so I had to make arrangements to go pick up my package 4 miles always, for which I had to go on foot to pick up. What the *** is the advantage of going through UPS, when I have to walk 8 miles to get my package?! So before when I was home all day, I couldn't get UPS to drop my package off earlier in the day, then I start working and going to school, keeping me away from home most of the day, and UPS wants to deliver early in the afternoon, and require a signature, where before they needed none. I express my situation to UPS customer (no) service, and they offer NO help only saying "depends on the driver's route". Basically, despite the fact that I'm a paying customer, often paying extra for overnight delivery, I have no say as to when I get my delivery. Now my most recent experience; I went online to set it up so that the driver can leave the package, even if no one is home to sign. So you figure no more problems, right? Wrong?! I waited ALL day Friday for my delivery because it was extremely important that I receive my delivery before the weekend, the delivery guy comes at 9pm, stops at the house next door to me, pauses there for 20 seconds, and speeds off claiming that my address doesn't exist. Despite the fact that I live on a small dead end street, I had the only house on the street with the front porch light on, my house number was plain to see right near the light, and I was standing at the door. The only reason I didn't come out was because it was drizzling out, and I figured if he was leaving my delivery to the very end of the day, the least he could do, is bring my delivery to the door. But the driver didn't even try and look, I was right next door to the house he was in front of, under all the aforementioned circumstances. He didn't even try! I call customer (no) service, and they apologize and say there is nothing they can do until Monday, despite the fact that I paid for overnight delivery because receiving the package on Friday was extremely important. Saturday customer (no) service calls me and says that the regular driver was out, and this was a new or substitute driver who was confused and thought my address was for the neighboring town. Why the *** would he have a delivery in a different town? And even if that was the case, why was he on my street, right next door to me? I didn't buy it, but what could I do?! Now, you'd figure that my delivery would be the very first on Monday morning, as an attempt to shown some desire to appease me. Wrong again?! I swear, UPS is the only business I've ever experienced where customer complaints are either defended of justified. The driver is always right, I've seen no dedication to quality service.
Unbelievable. I took the day off from work to wait for my iphone 4S delivery. I was not allowed to pre-sign, b/c it's the iphone. I sat by my door all day and even checked a couple times, to see if the driver might have left a note. At 3pm, i opened the door, and found a failed delivery attempt note on the door!! No one ever knocked or rang the doorbell!! When i called to complaint , an operator apologized and said she'd attempt to send a msg for same day re-deliver and i'd get a call back in an hr. 1.45 hrs later, i called again, and they said the driver was too busy "trying to deliver iphones by the end of the day" and would be unable to redeliver!! Unbelievable. Apple should not use UPS if they can avoid it. UPS seriously needs to deal with their drivers and fire these incompetent *** or their managers.
UPS Delivery Sucks -___-
I hate receiving packages from ups..Every time I track my package it says will be delivered by the end of the day like they literally deliver it at the end of the day around like 6pm wtf? But FedEx on the the other hand has packages at my door at around 10am sharp or the latest at 12pm :) it happens all the time that's why I hate when companies send things to me via UPS i'm like ugh I'm tracking my order all day its 4pm and still no sign of it. That makes me go crazy
Ups are thiefs
UPS is the worst company in the world, be careful with your packages because they can steal it and said that they delivered. It's a very common practice in UPS that without your authorization they change deliver method for pick up in UPS local office when they can't deliver a package because there is nobody to sign (if you are a regular UPS customer, you know that I'm telling is true). They did it with my packages, when I claimed it, instead to punish their drivers, they protect them with incredible stories about why the deliver method was changed (you know thieves and rascals are protected between them). But the most incredible part of this story is that they offered to deliver my packages next day and I was suppose to leave a InfoNotice signed in the main door, according to UPS the package was delivered at 3:30 pm, (me and my wire were in home) but the driver never picked up the InfoNotice. The packages never arrived, when I called UPS, Ms. Laura told me that probably my packages were stolen because I live in a very dangerous neighborhood (that is not true, my neighborhood is really quiet). Off course my packages were stolen, but were stolen for UPS, Mike the driver and his accomplice Laura. Because they can not stand that someone put a claim for misfeasance, then they punish their customer stealing their packages. Never..... never use UPS, if you buy something online request any deliver method but not UPS
Discrimination by UPS & USPS
There's a percentage of the population that does not get USPS delivery. This is discrimination. I pay the same as everyone else to mail and/or receive mail. UPS is in collusion w/ USPS in pretending to deliver (charging full price) even though those packages are not delivered. You order thinking UPS will deliver but no, they dump your package at some USPS office far from you home. Others get it delivered to their door. That's discrimination. The system is broken and we'll all be better off if the discriminatory USPS goes under and takes their co-conspirator UPS with them.
UPS in Metairie, Louisiana - Yep, liars and rude
Received email from shipper, clicked on tracking, saw "incorrect address, driver held". Address was CORRECT, so I called UPS, was told I cannot automatically have all packages held, but to join "My Choice", and THEN they would hold them, I joined, holding packages was NOT an option. I emailed UPS, got call this AM, rude woman told me, "your package is here", address wrong", I told her, NO the address is NOT wrong and I want all of my packages held for pickup. She said she would "flag" (whatever that means) my address to hold all packages. Now, WHY couldn't the person I spoke to yesterday have done that AND why can't the driver find my address? I'm not hidden away, I'm just outside of New Orleans!
New jersey ups drivers involved in watch scams
the new jersey ups drivers need to be investigated on delivery scams ,accepting frudulant checks for high value items and no investigations have been done as far as i know i lost a rolex 18k worth over 30,000 in todays market. and nothing was done at all.this happend in aug, 2006 and im finding out it has happend to alot more people. has anything been done? i want my watch back or the money i deserve. has this guy been busted? has our items been seized bye police if it has someone please let me know. thank you
UPS Lies! Left signature required boxes at door, not office
Came home last week to two boxes on my door! All packages are to be left at the apartment complex office. Two were supposed to be signes for and one even said specifically "Sigmature REquired." Another box was left outside my unit thursday and received sun damage and warping of items. This box too was supposed to be signature required. UPS is blaming my management for bringing boxes to my door. I have checked with management and if they did it for me they would have to do it for everyone. They said that all boxes signed for or not are supposed to be left at the office as management is liable for missing items. UPS does not want to to take responsibility for this, and this is not the first time this has happened. UPS just says "it's your managment's fault."
UPS workers lie about delivery attempts
I live in a condo in Chicago in the ground floor unit located at major cross roads. The delivery driver does not make all three attempts, does not leave notices if he/she does, does not fill out he notices properly if they do leave one so I never know which attempt it is that they are claiming. I have had at least 10 packages sent back in the last year. When you do will call, you have to go to the south side of town where the workers are apathetic at best and mean at worst. They do not care, are short in attitude, rude to people, and purely without interest in doing their over paid job. Any minimal good experience I have had is grossly out weighed by all of the problems. When you call to speak to customer service the managers simply cover for the driver because that is their job. They will not give you information on a package unless you have an invoice slip which the driver is not leaving. My wife and I were expecting baby gifts for our newborn and could tell they had shipped, but did not get notices of delivery attempts, and could see two packages had been returned for non-delivery. We received no help from UPS what-so-ever. Now they are rolling out MYCHOICE program that wants to charge you 40 dollars a year to better track your packages, change delivery to the nearest UPS store without surcharge, and get better notifications. All things that FEDEX does for free. UPS truly is a waste of space. The employees are the entire problem. They are awful and pathetic.
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