Latest review first
UPS is the worst.
Not only are they too lazy to bring my scheduled package to my house, but they delivered my pkg at my local post office and being that this was on Saturday I have still not reveived it, but its suppose to be here by 3pm. and ITS TUESDAY! Irate. I was suppose to have my product Saturday afternoon, WTF UPS?! This in not the only time I have had a problem with UPS, it is terrible during the Christmas season. Note to self. No more UPS for this girl. USPS or Fed Ex from now on, even if I pay more $$!
UPS Ground Delays Package
I recently ordered a multitude of parts from www.newegg.com which used UPS as their shipping service. Normally I have had a fantastic experience dealing with UPS but this recent event borderlines absurd. I ordered on a Thurday, the product was shippied on Friday and arrived in Phoenix, AZ on Saturday. I live in Tucson, AZ, literally two hours from Phoenix. So what does UPS do with the package on Monday? Nothing. They simply allowed it to sit in Phoenix for an entire day. This baffles me as every other package shipped through Phoenix to Tucson that I ordered left Phoenix the business day after it arrived. Then why did this one sit there for a day? Did they forget to put it on the truck to Tucson?
UPS non-payment of insurance claims
UPS has automatically denied many of our insurance claims over time saying the item was too close to the box, or the packaging was insufficient. What they NEVER said is that it was their fault the item was damaged. It is their practice to NEVER admit fault. Even when one of their trucks got in an accident and was totaled (along with all the parcels inside), they returned the damaged goods to us with oil and the box in tatters and asked if we could repair the item. Anyone with a pair of eyes could see the item was unrepairable. They should have just paid the insurance but they didn't do the right thing. I just called their 800 number last week to ask who changed the delivery options on a parcel from 2 day to 3 day without our permission. They said they would have that person get back to us. That person never got back to us. What they say and what they do are two different things. They are losing integrity every day.
UPS tracking is moronic and ridiculous!
Paid for 1-2 guaranteed shipping. Package made it from China to Louisiville, KY in less than 24 hours, the package has been sitting in Louisville, for 5 days now (3 business days so far). I called UPS because tracking shows it left from China, went to Louisville, KY, then to Alaska, then back to Louisville, and still sitting there as I type. UPS says "probably tomorrow". So, guaranteed 1-2 possibly 3 day shipping means "whenever the *** they decide to pick the box up and load it to the next destination". Their tracking is ridiculous and their customer service agents make just as much sense as their moronic tracking system. I really do believe at times when packages are behind, they just scan randomly for the *** of it to make it seem like the package is "active". This is also not an isolated incident by far. At least every 4 out of 10 packages I use UPS for have these zig zag, east coast to west coast, USA to China and back in ten minutes, riduculous tracking. So fed up...
UPS arranged for me to pick up a package at Yorktown Heights on Friday night before 9:30. I arrived at 9:20, was kept waiting until 10, then told they wouldn't give me my package. The supervisor on duty didn't even come to talk to me. There was another man...
I've suffered of UPS twice within a month, but similarly with earlier cases it has been the same hassle, uncertainty, stress and failed deliveries. We live in a condo building and are both working so UPS is a very inconvenient delivery method for us. 1) We need to...
A few years back I shipped an expensive watch by UPS from Mailboxes Etc. The insurance was very costly. They told me UPS never loses packages so I waived the insurance. My watch disappeared. I told a friend in the clothing business. He said they often shipped clothing to customers. Once they forgot to buy insurance. That package was the only one that ever disappeared. After some research I concluded that the insurance is a profit center and a protection racket. If you buy insurance nobody steals your package. If you don't, the package can disappear and nobody will do anything about it. This increases their income from insurance. I have never used UPS since then.
Dear UPS: use the doorbell!
Literally every time I've had UPS ATTEMPT to deliver a package to my apartment, they have not used the doorbell. Then when I leave my apartment I see this lovely post-it on the front door saying they stopped by, while I was at home, and left. I've called them to make sure they would come when I was home. And I'd be home. Yet still the doorbell does not get rung and I get yet another post-it left on the front door to the building. I've checked with the superintendant, and the doorbells work and are labeled correctly. So my question to UPS is: What is it about doorbells that is preventing your delivery personnel from using them?
I have a shipment that's suppose to be delivered on 11/03/2011 tomorrow.I called UPS international to have them contact the local office requesting that the package be delivered by 9am being they don't provide any form of contact for the local office.I then received a call from the local office but missed the call so i return the call this guy with attitude in his voice telling me they don't start delivering till 9am.I then suggested to him i'll wait till 10am,even if i have to wait till 11am and be 3hrs late for work i would'nt mind being i need the package,he gonna tell me it's gonna interrupt service for them to get to me early and they suppose to be delivery guys,i'm going to say this,i'm not waiting all day for a package and miss an entire days pay and they gonna be delivering my package daily till i receive it being they can't work out something with me.I had a problem with them in this pass after the fact my phone was stolen out of my international shipment,it was a blackberry,all they refunded me was $100 for an expensive that i had packed instore with the representative working along with other items.Stick with FED-EX OR DHL,my package was shipped on 10/31/2011 with Airpak/UPS,it takes 4 days to get to you,but my husband did'nt know how much i hated their services,that's why he went their.
UPS in Toronto, Ontario - Unnecessary charges
I'm sure this is a very common complaint from those dealing with UPS when it crosses over to Canada. I paid $40 for a jacket. The website only offered UPS shipping, so I accepted, paid the approx $17 in shipping fees and had the item delivered. It arrived a day early, fortunately, but unfortunately, I was not home. Even more unfortunately is the fact that, whether I was home or not, I would have to pay a Brokerage C.O.D. fee of $17 to UPS. That's how much they charge when crossing the border to Canada. In total, I would be spending $36 in shipping fees for a $40 item. I've had things shipped to me from China and I've never payed this much in fees (the entire product price) yet, with UPS, this seems common place. I was absolutely enraged. And apparently it's my job as a consumer to verify this? BS. It's not like I did something wrong, or I am a unique case. They charge this ALL THE TIME, as if they're a novelty company that sprays your packages in perfume and wraps them in pretty ribbons. I'm not happy at all.
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