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UPS does not care about customers

To all those who like to play the Club Bing games, LISTEN UP: Bing has some wonderful prizes - from small rather inexpensive items, all the way up to electronics & computers. Now here's why everyone needs to hesitate to order any of their snazzy gifts: Not only does it take 10 - 12 weeks to recieve your gift, they are delivered by UPS. The problem is that UPS will take the package and dump it on your doorstep, and say that it's DELIVERED. No signature, no acknowledgement of reciept. Bing says they sent me a very expensive jacket and UPS says they dumped it on my doorstep. Needless to say, that I haven't recieved my jacket, and both BING AND UPS have told me to get lost. So my friends - whoever and wherever you are, I strongly urge you to find other Search Engines, and other sights where they will honor their promises. Don't get the runaround like I have had.
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Review
#275477 Review #275477 is a subjective opinion of poster.
Loss
$120

UPS SUCKS!!!!

Ok so I buy $600 worth of stuff online, some shoes and clothes and paid an additional $60 to have it overnighted for an event I had to attend the next day. I checked the tracking the next morning and said the package was out for delivery. Ok awesome. Our UPS guy usually comes always between 5:30-7 and sometimes a little later so I didn't expect it early. I live in an apartment complex and at 7:15 I went outside on my balcony and to my surprise I saw the UPS truck sitting in the parking lot across the street. Ok good I figured he was just getting packages in order for the complex, and it now being 7:15 ish the time he usually comes. Next thing I see is him driving in my complex and driving right out!!!! No packages delivered! I check my tracking they said right after that that the package was held for extra security scanning! WTF! Why would u drive this package all around to drive it back at 7 pm? Then I checked it about 15 min after and it then said package was held another day by receivers request!!! Um that defeats the purpose of next day air dumb-***! So now I lost all that money to have it overnighted and no outfit for my event! Needless to say I'm PISSED! I think the guy was lazy and wanted to go home. It's just driving around and handing out packages! How freaking hard is that!!!!!
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2 comments
tm0330
#376052

We have ups deliver payroll checks,he has been instructed to come into our lobby dial an ext until someone comes to the door to sign for them. He has came in 3 times now let the phone ring 1 time hang up and leave a sticker that he tried to deliver!

I caught him the last time getting ready leave...i said hey where are you going? His response...I am not waiting around all day! haha he let the phone ring once.

I hope someone does it to him when he is waiting on his paycheck. wow what a ***.

Anonymous
#375822

Yep, it happened to me in a similar way. Even though you must give them your phone # in case there is a problem.

My package was on the truck... but they had not written down my apt number. per the tracking it was undeliverable. I called, was told it was too late to redirect and it would be on Friday.

I mentioned a simple phone call would have been the thing to do. I was ticked but nothing I could do. The next day, I came home from work, tracking showed on the truck again. 2 mins later, UNDELIVERABLE and no one even came to my door or again, phoned me.

This time I talked to a mgr though and I told him this was unacceptable 2 days in a row and I could NOT wait until Monday because I had a presentation to give and needed those materials. He did send the guy back out.

He looked sheepish and guilty. The supervisor though did handle it and did the right thing.

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Review
#275468 Review #275468 is a subjective opinion of poster.
Loss
$60

UPS Run around and horrible customer service

So the hunt for my property began after 11/02/2011 i had 7 packages shipped from Canada location number 613-739-0139 spoke to " manager" Param,the same guy that helped pack the stuff when it was sent off to the US, He requested proof prof of citizenship for customs asked me to fax docs so i emailed them to the email he gave,after that they charge me 2000 for the shipment and i notive right away the next day 3 of the packages said they needed extra info, called 1800-742-5877 to provide it since they just had left to make sure there no inconvenience, spoke to someone they assured all packages were updated, next day goes by i check and those 3 packages are still not updates i call again to see whats up, and the girl that took the call tells me at the moment she cannot update them,and that the packages are all going together not to worry, so i wait till 11/14/2011 when they are supposed to be here,4 packages get here 3 are missing. called and asked they say they are somewhere in Austin but they don't know exactly were, edu rep to update the info she says she just did today.. i asked what about the call i made this weekend she tells me they didn't update any address on the weekend so they lied about it NOW what pissed me off the most is that they placed the copy scan of my SSN printed on an 11x8 paper full view showing my SSN name, and address, talk about a security... ups has none. so packages were never delivered to the door,m the never called for the ones that did arrive and now they want me to wait 3 more days for my things. i dont think i paid 2000 to get the run around on the phone from 10 am to 3:30PM store manager not helping at all just defending his point of view, point is this is the 3rd time UPS does this to me and 2 times with international shipments, i can say i truly hate them and they do not run a legit honorable business. now lets see what other BS i will go through now since im still waiting on my things.. seriously *** UPS! dont recommend at all even if your mailing a *** in a box expect that to never reach its location
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Review
#275386 Review #275386 is a subjective opinion of poster.
Loss
$2000

UPS hires a bunch of idiots!

UPS has the worse customer service ever! Every representatives that I speak to are very incompetent. they don't know what they're doing and not very helpful at all! 5 out of 5 times UPS would mess up on my delivery. Seriously... how hard is it to keep track on someone's package and make sure it's being delivered out to that person? instead they would misplace the package and one of their managers need to physically go to the warehouse and look for it. Don't they have a system/ procedure to make sure this doesn't happen? I'm surprised UPS is still open for business. i would think most customers would go to their competitors because i would be from now on!
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1 comment
Anonymous
#753034

I had 2 identical shipments sent out - one thru Canada post and one thru UPS the only difference was about 20 miles from major city of original shipment - UPS was, so far, 3 days later because of what they called "adverse weather conditions" it is soon to be 4 days...WTF?

Review
#275062 Review #275062 is a subjective opinion of poster.

UPS in Norfolk, Virginia - Totally DESTROYED ITEMS

I boxed a few items which had memories for me of my folks. After moms funeral I sent them to my address. Upon getting home found box TOTALLY smashed, side torn open, things had been shattered and actually rewrapped. Have been trying to deal with UPS but keep getting the run around. I did NOT insure it for extra as had TOTAL faith in UPS - WHAT A HUGE MISTAKE. There is NO WAY to replace the items and I CAN'T begin to put a price on these few pieces. I have asked them to come and pickup the package to show them how it is but they won't. They asked me to send pictures of the items - I have no idea where to begin as mom was 93 and I don't know where or when she got them. Tried on computer and found the few things I could that were close to what I had packed.
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Review
#275058 Review #275058 is a subjective opinion of poster.

UPS Run Around

Pay UPS Store #4441, Davie, Florida, to package, insure, & deliver an antique light. UPS damages one glass part beyond repair. I make the claim. I'm willing to have a duplicate glass piece made; they investigate and learn its not possible. This is a 90 year old piece and is not replaceable. UPS wants the whole lamp to be given to them in order for me to get my insurance claim. Despite the promise from the local UPS store that they would not confiscate the item. This has been going on for 4 months. I call the main UPS corporate offices and they defer to the store. Anyone else know where to go for resolution?
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#274546 Review #274546 is a subjective opinion of poster.

UPS HAS NO CUSTOMER SERVICES!

UPS shipped two packages at 10 AM at veterans day to my house. Both items were marked as shipped, BUT my 3rd package was marked as 'The receiver is on a holiday. Delivery will be attempted when the receiver returns' AT 10 AM!!??!?! The UPS guy was in such a hurry to leave! He left and was driving away when I got down to my gate! HE SAW ME BUT WHY DIDN'T HE GIVE ME MY 3RD PACKAGE? Aside from all that, I can't email UPS because they require some Infotrack # that I don't have. I tried to call customer service, but they don't have anyone I can talk to, but a *** robot. I hate UPS.
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Review
#274479 Review #274479 is a subjective opinion of poster.

UPS Destroyed bag and dismissed claim

I shipped a duffel bag home while on an extended trip. When it arrived the handles were torn out of the bag and as a result the seams were ripped out. The contents seemed to all be there. This bag had survived road trips and the airlines without signs of wear and tear. I filed a claim for damage to the bag on line and UPS came out and picked up the bag. It went to there local claims center and then was shipped back to the store I shipped it from. Their customer (NO)service was not helpful at all. I kept being told I would have to talk to the shipper (remember, that was me). I just learned that they tagged my bag as a refused shipment and the bag was thrown out. This was a frustrating experience and I'm out one very useful bag. Shame on UPS.
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#273839 Review #273839 is a subjective opinion of poster.

UPS said I could pick it up then put it on the truck

I came home after working a double shift to find UPS had made a "1st attempt" to deliver a package that needed a signature. They said they would make their 2nd of 3 attempts between 2-5 pm the same day, after I had left for work. I called their automated system number located on the Infonotice and said I wanted to pick my package up at the facility. They said "great, it is availabe for pickup today. Someone will call within the hour to confirm". 3.5 hours later, when I was knee deep in my sleep for the 8 hours I had off, I got a call confirming I would pick up my package today, before closing time. I drove 30 minutes out of my way to another city to get my package and when I arrived, the clerk told me it was on the truck and out for delivery. She said when I called the package was already on the truck and when they called to confirm the driver was already gone. She called to confirm that my package was on the truck and then asked if anyone was at my house...uh...no...if someone was going to be there I would not have wasted my $3+/gallon gas to go pick up the package. Then they asked if I was going to come back tomorrow to get the package. Like I have a choice....
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#273711 Review #273711 is a subjective opinion of poster.

UPS in Glendale, California - Limited availability of customer service

We shipped our package internationally with UPS last week, and it got stuck at US Agriculture Department. UPS has for this case a customer service available 6 am - noon EST only ! We are pacific time, so by 9 am they are gone and messages were not returned until the next day ! My complaint is that the UPS system with limited office hours and limited availability and limited effort of calling is not set up to reach the customer in time. Only when I complained and requested to get the supervisor, Iwas told I would not be called back, as the supervisor was not in and would be back next day ! Guess what, the supervisor called me. Jsuta a week too late, our package was ruined by then.
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#273647 Review #273647 is a subjective opinion of poster.