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UPS cannot get their story straight
I ordered a product from Amazon to be delivered Friday. The tracking status showed the package out for delivery on Friday. Since it is an expensive item, I waited all day for it to be delivered instead of going out. It was never delivered. Saturday morning the package is still "out for delivery" but Monday is now listed as the delivery date. A UPS telephone agent could only repeat the tracking status four or five times without giving additional information. A second call to a supervisor got the "It will be delivered Monday" response for the sixth time. When asked why they couldn't deliver it today, Saturday, the answer was "I can't upgrade your delivery to Saturday delivery". I say "I'm not asking for an upgrade. I paid for 2nd day delivery. It was supposed to be delivered yesterday. I'm asking that you deliver it today. That's not an upgrade in service." When pressed for why it couldn't be delivered today, I got "It could be lost since it wasn't scanned as being delivered back to the warehouse." So, I ask "How can you say it will be delivered Monday if you are now telling me it could be lost." The answer was, "I just said it might be lost, so I can't guarantee it will be delivered at all." So I say "Surely you know which truck the package went on since it was scanned. Can't you call someone and find out where the package is?" Apparently, no because the answer is "Our information shows that our operation is closed on Saturday in your location." My location is San Jose, CA, a city with around 1 million residents and clearly too small a market for them to worry about, right? UPS clearly could not care less about their customers. Inconsistent stories and dissembling are all they offer.
UPS: package kidnapper?
I've recently signed-up to UPS Mychoice since after calling the UPS customer service department. Indeed, the customer service representative explained me that the only option I had to chose a particular delivery day for a package currently in transit was to use MyChoice. So, I signed up and, here was the surprise: To actually decide when you want to receive a package that the sender has already paid for the delivery service, UPS require the recipient to upgrade to the MyChoice Premium: The MyChoice Premium being the only way to choose when the preferred weekday to receive packages. And naturally, this Premium comes with a fee for the recipient... In other words: UPS now would like sender and recipient to pay for using its delivery services... If I may say, it's almost like UPS takes your property and ask you to pay for getting it back. If it was not about a good but a person I think we would call that: demanding a ransom... I thought UPS had some ethics... I guess, I was wrong :(
UPS lies about package delivery time
UPS attempted delivery while I was at work and left a notice that they would be back the next day between 10:30 and 5 p.m. The next morning I took care of some errands before 10:30 so that I would be home in time to accept the package. When I got home at 10:20, I saw a note -- UPS had attempted delivery at 9:30!!! Why would you specify what time you're coming if you're going to come at a completely different time!? I could've been home at 9:30 if I had known to expect it then! I called them to arrange some other form of delivery, because I can't keep taking days off work to see IF a package will come. They said I can pick it up at the UPS Center --- a WEEK FROM TODAY. There was just no way the driver could come back, ONE HOUR after he had made his untimely delivery attempt. I don't care about wasting the driver's time at this point. He is wasting MY time by lying to me about when I need to be home. It would serve him right if he had to work late to come back to give me my package. When I called UPS, they did not even apologize. The guy just told me (rudely) that I could either stay home on monday or pick up my package a week later. Yeah, really convenient! Glad I'm paying for this great service, ***
UPS in Dallas, Texas - Package Delivery
UPS delivered a package to my home, after 6:30 p.m., without ringing the door bell or knocking on the door. If I hadn't checked the tracking notice I would never have known the package had been delivered. In fact, I have 3 dogs and they didn't even hear him which makes me wonder if he threw it instead of walking to the door, Packages are stolen from porches all the time and I believe this type of poor service makes it easier for the crooks. UPS drivers are notorious for being lazy with their deliveries. In the future, I will request Fed Ex.
UPS = disorganization
Last month I had two packages (from different stores) being delivered to the office. One arrived just fine. I kept checking the quantum view tracking page in regards to the other package and it got later & later. Apparently "end of day" means 7pm ... even for a business? Really? So I stayed late and kept checking the website. At 6:50 I checked the webpage and it said that a delivery attempt was made at 6:47 - Huh? Nobody came in ... nobody even knocked on the door which was not locked. After a heated phone call to UPS - somehow they got ahold of the driver & since he was a few blocks away he came back. The explanation I was given was that a picker put the package in the residential pile rather than the business pile. Sounds like finger pointing to me. Did I get my package - yes. But I had to stay at the office for 2 hours past regular hours and make a few heated phone calls - - - and I think I got lucky that someone actually decided to try & fix things. The fact that both items could have been delivered around 1:30 in the afternoon but weren't is ridiculous.
They tell you to purchase declared value. And still do not honor it!!!!!!! I had packed a stein in a box 11in x 8in x 6in with tons of bubble wrap and of course it was broke when it arrived to its receiver. I had mailed it from Bonita Mail Stop who told me to purchase extra insurance (declared value). So I did but she never charged me for it. Which I did not know until the receiver emailed me to let me know the stein was broke a $125 value. So both the Bonita Mail Stop and UPS lied to me. Bonita Mail Stop said they rarely honer the declared value after the fact. Which I paid for on a larger item. So forget get your money back if it is broke or damaged!
Sick of dealing witg UPS...
I have had a few encounters with UPS that have left a sour taste in my mouth. Currently I am sitting at my local facility waiting to get my will call package, which apparently was not taken off the delivery truck, even though it was requested it be ready for me to pick up yesterday. The lady told me that she has to look for it. I have been here for 30 mins. Last time I put something on will call, I waited for over an hour. Looks like it will be the same today. What is the point of asking to have it ready for pick up if it is not?? Honestly. And their phone customer service is just as bad, if not worse. I am furious. Whenever possible, I will try too avoid them.
Ups driver helpers really sucks down in miami
they make you do 60 percent of the driver job and you only get pay 15 percent what the driver make in one day;only 8.50. and the big guy pull more than 300 per day while season is peaking.they make you park your car all around the city to meet the truck and wont pay you for gas or mileage.you have to bring about two gallons of water because you will sweat about four in six hours.they make you sign an agreement you will be working until december 31 and the terminated employment the 23rd. I really hope I dont have to do this job ever again in my life.I will take it as a life experience.
UPS in Little Rock, Arkansas - Customer service agent
I received a ups failure to deliver card 6 days after an attempt to deliver was made. I had to drive 30 miles to the nearest pickup point indicated on the card for self pickup. All of the information on the packege was correct for delivery. I have received ups deliveries at this address for years. The agent seemed unconcerned about my request for an explination and suggested that I try Fed Ex next time. Is this policy? I have always been very impressed with UPS and its service. I hope this was an isolated incident. Thank you for your time.
UPS driver posed a great driving risk to the public
For all the talk of Brown drivers being so safety concerned and taking only right turns to save energy and for safety: at about 8:38 PM CST on 11/17/2011 I watched a west bound Brown truck on Pebble Creek Parkway in College Station TX make a hard left hand turn without signaling onto in the dark onto south bound Winged Foot Drive, forcing oncoming traffic with the right-of- way to slam on their brakes to avoid a head on collision. I'm beginning to believe that the brown truck color with the poorly lighted truck bodies is a stealth truck, designed to let "Brown" drivers do whatever they want after dark Frank Hopf college Station TX
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