Robyn S Kod
map-marker Ludlow, Vermont

UPS has not caught up with deliveries, FedEx is great.

Today is Tuesday February 7th, I cannot believe that UPS has not caught up with the delivering of packages from the blizzard Chicago experienced last Thursday, February 3rd. We have been receiving FedEx since last Thursday, they have not missed a beat. What I despise more than anything as that no one knows what's going on, and you cannot reach anyone at corporate headquarters (the number is not published). What a horrible experience this has been. I have wasted hours trying to get information only to find out our packages are in limbo. We were told yesterday by our delivery person that the packages were in a supervisors truck and would be delivered that day. Why didn't UPS work Saturday and Sunday to catch up. How do companies like this with terrible customer service stay in business?
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1 comment
Guest

UPS has zero customer service. They have no idea what is going on and if you call Fedex, they can actually talk to their drivers with you on the phone.

I have waited a month for a package and UPS is the problem. Now they have a recurring weather delay due to the storm last week.

Fedex made it to my house last Friday, the day after the storm. I'll be telling my large retail clients this story.

Anonymous
map-marker Boston, Massachusetts

UPS no regard for the customer or value

Items shipped on 3/5 not delivered as of 3/19, despite multiple calls to the receiving center in South Boston! Phone reps repeated failed to make notation on the account to hold the product. 2 managers took my complaint, but stated that co. policy did not require anyone to respond. UPS refused to deliver when we were available, instead choosing to make 3 attempts at 2pm and sending our products back to the shipper. The UPS drop box nearby our house is picked up daily at 7pm by the same driver. UPS policy has no regard for the customer!
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Cynthia D Gbm
map-marker New Albany, Indiana

UPS shipping charges unclear, over inflated

Went to a chain store to mail a package 1/22 from Minneapolis to Chicago. I admit it was a large box, and I was charged $58 for 2nd day air, which I paid as the box contained a loaf of bread. When I checked on the package Tuesday 1/25, I learned it had gone from Minneapolis, to Des Moines, IA; to Louisville, KY; to Hodgkins, IN; and arrived in Chicago at 12:10 AM on the 25th. It was not delivered to my daughter's address until 5:08 PM however - after the mail station for her dorm had closed. When I spoke to a CSR on Tues afternoon, I was told that the package should have been delivered on Monday and that if I called back after it had been confirmed as delivered I could get a partial refund for the service I paid for but did not receive (2 day air). I called back today and was told that information was incorrect and that they DID have until Tues. to deliver it as they don't count Sundays, and really they don't have many staff working Saturdays either. This is ridiculous for a company that is completely based on doing nothing but package delivery. I'm incensed I had to pay so much for such poor service. I will be careful to never use UPS again.
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1 comment
Guest

No carriers deliver on Sunday, or consider it a business day. Pretty common knowledge.

And how could they have delivered it after the place closed?

deuce
map-marker Glendale, California

Stole my Iphone 4, claimed it was damaged.

The UPS Driver was to return the undelivered Iphone 4 on 2/7/11 back to the UPS location for pick up by the receipent. He failed to do so and when I went to pick it up the next day, I was told that the package was "damaged". It was confirmed on Wedneday, 2/9/11 by way of My Verizon Acct. that the phone was activated! UPS and Verizon are still trying to figure this out. Investigating the issue. I the customer is still waiting for my phone! I don't understand why either of these large companies cannot figure out how to satisfy me the customer!
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Loss:
$345
Anonymous
map-marker Freeland, Michigan

Dropped the ball again!

Placed order from vendor, was shipped on 03/04/11 and delivery date of 03/08/11.No problem until now. Check tracking and now due 03/10/11.States it was on truck @ 7:15a.m this morning and then at 7:33a.m. it's back! Sent a complaint and received auto response.Ha ha.I live in WI.so maybe it's only an issue here. "Remarkable on-time delivery record guarantee" is false advertisement... UPS! UPS! I ordered from the same vendor late last summer and had same issue. They contacted Fed Ex and made things right.I have sincerely never had issues with UPS so I just don't get it. Shipping from Ohio is not too much to ask is it? My package is an hour away in Madison. *** me off...
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1 comment
Catherina Fag

UPS left a huge box in front of my apartment door last Chistmas. It was gifts from my mother to my children, her grandchilren an me.

She always sends coins and cash with the other gifts. Of course someone took it and she lost out $600. UPS would not cover cash and gave her $35 after a month of going back and forth. How *** can a driver be.

This is an outside apartment and the front apartment to the street.

Anyone driving by could see it, come up the driveway and snatch it up, no problem. Of course we don't use them anymore.

Anonymous
map-marker Los Angeles, California

UPS in Los Angeles never rings the bell or knocks - Amazon Prime customer...

I'm an Amazon prime customer so I order a lot on Amazon and I get packages daily. I'm almost always home yet they never knock the door or ring the bell. Furthermore - I have a sign on the door that says LEAVE ALL PACKAGES at the door. Do they read? NO! Instead they throw it over my roommate's balcony (note there's a 4 foot wall surrounding said balcony so the box has to drop 4 feet!!!). I don't have access to my roommate's balcony so this is a huge problem. Incompetent. Can't they read or at least do their job and knock on the door?
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Loss:
$2000
2 comments
Kipling Jmz

They don't knock for me either. So I would pay priority for over night shipping but get a week service because I 'missed' a package.

Guest

Complain to Amazon...mebbe they'll quit using that cheap *** company.

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jjl
map-marker Sacramento, California

Ups said I signed for a package at a time when I was at work.

I was waiting on my business cards for three weeks. When my card co. tracked the package, it said that they were delivered two weeks prior and that I had signed for them. I was at work on the day that they were supposedly delivered. While trying to resolve the problem I was hung up on twice and forced to wait on hold again. A total of an hour of wasted time. The end result was thay they had delivered them to a different residence and I need to order new cards. They did however launch an "investigation." Too bad it wasnt send via postal service. It would have been in my mail box.
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Loss:
$45
Shayanne Kqm
map-marker Morrilton, Arkansas

UPS incompetent during winter

I'm beginning to think that UPS should only be open during the summer...Been waiting for a package for two weeks now. Everyday the tracking states "adverse weather conditions" or "Emergency." This is ridiculous!!! USPS has delivered things for me along the same route in 203 days, and for less. I am fed up with the boys in brown, and will NOT ever be using them again. If they are having this much trouble with the weather conditions, they need to purchase some four wheel drive vehicles or some little box trucks like USPS. SORRIEST SERVICE EVER! I got no help from customer service as well....
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seekthestars r
map-marker Woodbridge, Virginia

How does ups stay in business?

For someone who doesn't usually complain, I HATE UPS!!!I get soo pissed off when I try to order online and they use UPS. I have even gone as far to calling the company begging to use another shipper and would pay the additional costs. They are the worst company I have ever dealt with. First of all they have never delivered a package correctly to me (In any state I have lived in), they either drop it off at the wrong home, misplace it, lose it, etc. When I inquire I am told that they did deliver it and that is all, no more assistance in anyway shape or form. Customer service reps have refused to transfer me to a supervisor to speak with and then hung up on me. When finally getting through to one, there is no apology or anything. I asked for a pkg to be rescheduled for delivery as I was not going to be home and they wanted to charge me more money..Who does that? Does it not cost more to send something out that you know cannot be delivered? AND I know they will screw that up because that is what they do.
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8 comments
Guest

I WOULD ALSO RATHER HAVE THIER UNION BASED EMPLOYES TAKING PRIDE IN UPS INSTEAD OF SOME OF THE LONG HAIRED. TATTOOED PERSONEL THAT THE USPS AND OTHER CARRIERS EMPLOY.

Guest

I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT UPS. HAVE NOT HAD GREAT LUCK WITH OTHER CARRIERS. SOUNDS LIKE SOME YOU JUST WANT TO COMPLAIN.

Guest

The operative letter in UPS is the U which stands for Union. Union people are maximum lazy and ***.

(as evidenced by KC's post)

Its a shame that so many companies do business with UPS simply because its the cheapest.

Its cheapest for a reason: you get what you pay for. which in this case resembles somthing your dog excretes out on the sidewalk.

Guest

UPS is rather careless in its handling of packages. I have ordered roller skates, things you think wouldn't be easily be damaged, online and delivered to me with an axle and wheel snapped off.

Then I have to go thru the whole rigamarole of returning the stuff and hoping the new shipment arrives in one piece. I've also asked vendors to add extra bubble wrap, etc.

because of UPS' careless handling. You'd think they were throwing footballs around.

Guest

i have awsome luck with UPS and FED EX.. UPS and FEDEX tracking is awsome..

you must have some bad karma... it always gets you

Guest

UPS has always left packages that look like they were dragged behind the truck to be delivered, then kicked up the driveway. Dented, wet boxes, damaged products.

My favorrite was the box that had about 10 coffee cup rings on it & had coffee spilled all over it. Then customer service puts you on hold to disconnect within 30 seconds.

seekthestars r

Do not presume that I am so incompetent to not provide the correct address for delivery. I have had pkgs that were to be signed upon delivery dropped off down the street on someone else's front lawn, packages undelivered when I inquire was informed that it was and that they were not responsible all of a sudden show up 24 hrs later, packages returned to sender stating that I was not home to receive that packages when I was home and never received any notice, etc.

Please I have never had as many issues with any other delivery companies. these are not irrelevant deliveries and if you think that paying for a service it is ok for the constant issues that you have a warped sense of customer service

Guest

From your message complaining about irrelavent deliveries I can see why they hung up. If for some strange reason you think UPS worl revolves around you then think again.

Your pkg is not the one that pays the bills, and you should use another company. Try to get Fed-ex or the post office to paya claim one day and you'll change your tune.

You get an extra charge because your pkg has to be stopped then processed then held or address changed or whatever you've changed your mind about. If you know you are going to order something make the address correct and plan to spend the day at home.

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wimpy
map-marker Washington, District Of Columbia

So angry I could go off the deep end

I ordered all the electronics to build a computer for my businesson October 23, 2010. After assembling the computer it was diagnosed there was an issue with 1 of three parts. They were sent back and replacements were sent back to me on Novenber 5, 2010. Everything arrived as they were supposed to except the CPU. They lost it in Portland, Oregon. After waiting over 2 weeks I contacted the seller and ordered a second CPU at the cost of another $170.00. UPS retards still havent found the original, even calling me to ask if it might have been sent to a neighbor. I instructed UPS how to look on there computer and it would tell them it never left Portland. After the second CPU never arrived I contacted the seller again, this time very upset!!! They contacted UPS only to find that it was still in Hodgen, Ill. Checking the tracking of it, the CPU did make it to town and out for delivery. Stayed home all day waiting for the delivery and guess what. The inept, overpaid, solidafied pieces of human waste decided to drop it off at the post office. Dont ask me why cause I just saw the UPS delivery driver drive by my house. My losses because of those idiots? Approximately $7500.00. I will demand that exerything be sent by Fedex or Postal or I will not buy from the supplier. If I am lucky I will have a refund in about 30 days.
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Loss:
$170
14 comments
Guest

I can not believe it I used even dummier as a joke and Wimpy went there, astonishing!!! Anyone want to take some bets he will go to even dummiest.

Guest

lol john i dont think he gets it.

Guest

UPS Basic is when UPS intially ships the item, but then hands it over to the post office to complete delivery. This is done upon the sender's request because it can be cheaper for small, lightweight items.

For you to say: "Tiger Direct is not responsible for what UPS fails to do.

Are you able to keep up so far.

UPS and only UPS is responsible for the lost article..." is completely missing the point. This was already explained to you below.

Guest

WOW!!! Very original EVEN DUMMIER...

Tiger Direct is noit a fly by night reseller. Secondly Tiger Direct is not responsible for what UPS fails to do. Are you able to keep up so far. UPS and only UPS is responsible for the lost article and what it has cost my business.

I will recover the loss of the part however not any losses to my business. I know you are completely lost in this conversation by now. I do have a back up computer. Hey Mr.

Rocket Scientist. What do you think I am writing and reading your studip comments on. lol ***!!! Now I know you wil understand this: ***....

Got Beer? No since in writing anymore. Gonna move on.

To many *** people in here. Can't reason with ***...

Guest

LOL @ doing business with Homer Simpson.

Remember when Homer starts an internet company called "Compu-Global-Hyper-Mega-Net" and Bill Gates comes and "buys him out" by having his nerdy goons break everything? That was a funny one.

Sorry, continue the discussion...

Guest

You know what! I would rather talk about your comprehension level.

I am willing to let go your poor decision you made that cost you 7500 hundred dollars in profits. Or the facts that you used some fly by night supplier for your computer parts. The crucial mistake, that you did not have a back-up computer in case of emergency, so you would not lose money. Or the fact that any Money you spent on the computer would have been tax deductable on this years taxes so the decision to save money and risk income is mind blowing.

The fact that you came on this blog and complain really takes the cake. I think I would rather do business with Homer Simpson then you.

Guest

What ever dumdum. Maybe you should quit proving your lack of even the most basic intellegence and maybe move onto something much more within your comprehention level like Homer Simpson.

lol :?

Later!! I ahve a business to run.

Guest

Hey wimpy when I wrote Dumdum I meant you, and once again you proved me right, in your own words to save 2900 hundred it cost you 7500 hundred you buy your items from some cut rate outfit that ship’s it on the cheap just like you. And you’re shocked when something goes wrong. In your feeble mind it’s everyone else fault but trust me when I say this everyone else thinks you’re an ***.

Guest

there you go then, ups basic. ups drops it off at the post office on time, post office loses it.

mystery solved, case closed. blame the post office not ups.

Guest

Mr. Dumdum.

At what point am I unable to decide whether to build my own computer or buy one. To purchase one over the counter to equil the computer I have decided to build would be $3800.00. To build that same computer cost me $868.00 with some extras. Not the first unit I have ever built.

Thats a savings of over $2900.00. Glad you are not running my business. Had the parts arrived, on time, as they were contracted to do, NO PROBLEM. WOW, where do they find you people.

I had no control over who the shipper ships with. Unfortunately as I find out, they use UPS and yes they do drop off at USPS.

The shipper did in fact send it Basic. Out of my control.

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crokerpal
map-marker Atlanta, Georgia

UPS is RUDE and does not not del. pkgs when they say they will

I travel a lot and I schedule all my deliveries when I am town. I had an order that was delivered to UPS on 1/10/11. The weather conditions was not good, so it was not delivered. However it is still not delivered and the weather conditions are fine. They were fine on 1/13/11 and It is now 1/16/11. I called UPS and was told by Ann and Lycafa that they would guarantee the delivery to be no later than 1/13/11. After 7:00 p.m. on 1/13/11, I called UPS and try to reschedule my delivery since I was leaving for out of town the next day. I was rudely told by J.C. and her supervisor Matt that they would deliver it the next day and if I reschedule the delivery, I would be charged $6.00 and as you can see by this letter, it was not delivered the next day. I know I won't have a choice, but if I did, I WOULD NEVER USE UPS. As my letter states, I am still waiting on my package. The only reason my package has not been delivered is because it is in the back of the UPS Truck. I guess they will deliver it when they get around to it. Thank you for allowing me to make this complaint.
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stepup C
map-marker Trenton, New Jersey

No delivery

On 1/28/11 at 6:30pm my package had not yet arrived, UPS customer service said to just wait the package will come. I checked the website and the package was delivered to the UPS local site at 7:00am that morning, that UPS location is 15 minutes from my home. At 7:30pm, still no package, I checked UPs website and they listed my package as undeliverable beyond UPS control. I was home all afternoon waiting, the weather was clear, the roads were clear of snow...WHAT was beyond their control??? The customer service department would tell me nothing, no answers as to why my package wasn't delivered. HORRIBLE DELIVERY SERVICE & CUSTOMER SERVICE. I am calling Vendor and telling them to switch to FEDEX or USPS! Never Again!
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Loss:
$700
Lennart Tds
map-marker Franklin, North Carolina

UPS in Sylva North Carolina use Fed Ex instead.

Terrible delivery. When the roads are clear they will not deliver. My package was due on Tuesday. Now it is Saturday and still no package. When UPS is called they have no idea when the package will be delivered. Apparently UPS does not know what customer service is. Will never use UPS again. The roads were clear here on Wednesday. I could understand a day or even two for poor weather conditions. When the package is still not here, and when customer service is called and they have no answer, or there supervisor has no answer on a projected delivery date this is a great example of poor customer service. Some may even say they have no customer service.
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Loss:
$25
Anonymous
map-marker Irvine, California

Delivers my packages to the wrong address

UPS frequently mis-delivers my packages to a house with a similar number. Fortunately the neighbor who receives the package instead of me re-delivers it, but not until the next day. I called UPS' "Customer Service" about the wrong deliveries in January, 2011 and she didn't care. She told me to check with my neighbors to see if they got the package by mistake. I'm not going to do UPS' job for them. UPS needs to hire people who care about doing a good job and who are able to read and write. With all the people out of work these days, finding literate employees shouldn't be a problem.
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usern
map-marker Lees Summit, Missouri

UPS- Lazy *** driver!!!

Honestly, UPS has some lazy *** employees(driver) that they don't look into, don't even ring the door bell and took off within couple of second to make a quick route. I was home all day(took off from work) expecting the package to arrive and ended up with a packages slip on the door at the end of the day( multiple times has occurred, otherwise I would not leave such comment). Again, poor service and bunch of lazy *** drivers. Hopefully, in the near future every company will have more shipping couriers to choose from at check out.
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Loss:
$38
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