Latest review first
Driver left note indicating I had a package in need of a signature but that I could check the box waiving the need. Driver returns at the same time the next day indicating that despite checking the box a signature is required. Then why did he leave me an instruction, that followed, does not work? Then I receive a post card from UPS that states I can pick up the package by the following Monday. I go to the UPS Center on Monday and am told that the package was returned to sender on Friday. I displayed the card that clearly indicates Monday and proceed to request Customer Service. Why am I sent a card with misinformation? Despite the written communication UPS did not deliver. UPS provides a phone number for the sender of the package. I call it. It is disconnected. Why does UPS provide me a number that does not work?
UPS no overnight/then lies
I paid for overnight delivery for an item I needed for a presentation on the morning following the scheduled delivery. Understanding it is a busy time and the drivers are working late, I did not check until I had not received the package by 8PM. The note said delayed due to weather (There had been NOTHING bad within 100s of miles.) A second note said that I (receiver) had requested a "hold for future delivery date." I had not done so obviously. I spoke with a customer service rep and was given these exact excuses and explained (at first nicely and then again maybe not so much) that neither were true. He then promised me delivery by noon today. It is noon as I type. I just went back on lone to check the tracking and see that NOW there is a note stating the address was incomplete and then one minute later it had been corrected. More BS. Last night I was told this was probably not eligible for a refund due to the "weather issue." Do not pay this company to ship anything.
UPS in West Palm Beach, Florida - InfoNotice 932866543254 Rude and didn't care
Driver said he would leave packages at will call for pick the next day, did not and packages stayed on the truck. Everyone at UPS that I had contact with insinuated it was my fault and said that there was nothing they could do. After 3 phone calls they finially called me and said I had to go to the driver if I wanted my packages even though the driver was only 2 blocks away from our house. I will never use UPS or any vendor that delivers goods thru UPS any where in the world. Hank Sinnamon (561) 371-9447
UPS China - worse experience bar none!
After a parcel was sent from the US thru UPS USA arrived in China, due to many reasons including unclear info n customs, the parcel (nothing sensitive or illegal tho) is still now sitting at the customs. It's been more than 3 weeks since I've made this order from a US website. Whenever i call up their customer hotline they wind me up with a typical "we'll pass on to our colleagues to handle your case..." No sense of urgency whatsoever, no advice, no nothing from their useless CS center even after placing a fuming complaint. 3 wks n still counting, it's an amazing experience...never use UPS ever again and swear to God will try my very best to ruin their sinking reputation by spreading this on all my social networks thru twitter, FB etc.
UPS in Washington, District Of Columbia - Rude Service
The door was answered pretty quickly when the delivery man knocked at about 7pm est. He then told me, "You have 3 more packages so follow me to the truck." and shoved one of the boxes with his foot at me. I was not wearing shoes and the package stubbed my toe. I was just wearing a lightweight t-shirt and shorts and it felt like 30 degrees outside but he already turned around towards the truck. When I stood there flabbergasted, he came back and ordered (with a smile) "Get your packages." "Excuse me?!" I couldn't help but raise my voice. "Isn't it your JOB to actually deliver the packages?" We exchanged words for a minute or so before he caved in and went to get the other packages. I asked for his name to report him but he wouldn't give it. I've never had any issues with UPS when I lived in Philadelphia but ever since I moved to Virginia, all the drivers had been mediocre. I let slide the fact that a large, heavy package marked FRAGILE was slid down the stairs to a SLAM in front of my apartment door. Sure enough, a piece was broken and a replacement had to be sent. There have also been SEVERAL instances where I have been home but the driver did not knock and left the sticky note. I don't expect the delivery people to help me get the boxes inside my home (I can do that myself, thank you very much) but stubbing my toe and ordering me do half their job when I'm not even dressed for the weather is where I draw the line. That's ridiculously RUDE.
UPS in Brampton, Ontario - Delivery failure, ruined my birthday
Parcel delivery date Dec.19/11, we both stayed home--no doorbell, no knock. Delivery guy left note, will deliver on Tues. Dec. 20/ll----my birthday. We had plans, drive out of town, dinner, etc. All plans cancelled because waiting for delivery. Tuesday---10:30 - 2:00, no delivery. I called UPS---Sorry, will deliver btwn. 3:00 - 7:00 p.m. So, all plans for birthday celebration and COSTS wasted because delivery guy didn't bother to ring doorbell on Monday. Finally 6:45 p.m.---package delivered----dinner & birthday (my 60th) ruined!!!!!!!! I will never use UPS, nor will my son's business. I will launch complaint to all (believe me there will be multitudes) abt. *** delivery by UPS & shoddy service!!!!!!
UPS in Estero, Florida - SPEEDING *** DRIVERS
1;05 pm *** *** driver speeding in condo complex at west bay estero fl 33928.Namely INDIGO SHORES AT WEST BAY ON INDIGO BAY BLVD THE 19th of DEC 2011. Happy Holidays this *** is going to kill someone or a child or a pet.... Hope your company enjoys the end results of reckless drivers in a lawsuit. My suggestion to the board will be to have the driver stop at the gate so he can use a bicycle or walk........ Orv Druck 239-682-9271 I expect this guy be fired before real damage occurs due to a deliver service for packages
Ups- no confirmation of delivery until 2 weeks later
UPS NEVER came to my door and knocked, nor left ANY type of notice or tracking email stating that my package had been delivered to someone at our complex's clubhouse office 2 weeks ago! How in the world can someone other than myself SIGN for my personal package?! - especially when I was home on the date that it was supposedly signed for and have seen various ups trucks at other residents homes all the time. Hopefully it will be waiting for me in the office, stressing out as it is my child's Christmas present. UPS is ridiculous and I will never use again.
Irresponsible UPS shipping drivers
I stayed in an apartment where the main entrance door is locked all the time. I tracked my parcel and post a notice at the main entrance to call my cell when they are trying to deliver it. However, the driver had chosen to ignore my notice and send my their very own sticky notes. I decided to stay near the window to look out for them(12 hours WASTED) because they never clearly state when will they deliver it. I saw the driver at around 5pm(it was dark) and when i ran down there to claim my parcel, guess what, the driver just left even when I POSTED THE NOTE to CALL my CELL!! This had never happened to me before and I did it all the time and never have i experienced such irresponsible driver. Now my parcel is on its way back to the sender!!!!! WHAT are you guys doing !!!!!!!!!!! I waited so long for my parcel and you are sending it back again !!??? This is an ignorant act from you guys.
UPS. Never ever use them for over night shipping.
I ordered a package yesterday, getting over night shipping, expecting it to be here as the option of "over night shipping" implies. But no. It is getting here four days from now. It was supposed to arrive in New Mexico. It flew out of Dallas, Texas yesterday....to Louisville, Kentucky today. Excuse me!? If it is over night, it is supposed to be the fastest it can be, so flying it the complete opposite direction doesn't seem to be very efficient. And when I call to complain? I get a sassy guy with an accent telling me the company policies that supposedly known to everyone. Obviously not, SIR. I will never use UPS willingly again. Fedex, you just won yourself a loyal customer.
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