UPS
Reviews and Complaints
UPS out for the money!
Worse shipper ever!!!
UPS and the Post office
UPS Does not honor their insurance claims
After selling an expensive item (Chicago Bears Walter Payton Autographed full size helmet) That I purchased Insurance on Friday, July 3, 2009 thru UPS in the amount of a declared value of $2,000.00 at a cost of $34.07 UPS(Tracking#)1z610X754219****41. When buyer received item on July 10, 2009 it was destroyed. Buyer returned item to me on July 13, 2009 in original packaging and original box and put box inside of another box for return shipping and received on July 15, 2009. After receiving item I contacted UPS like I was instructed by UPS Representative to put the claim thru on the insurance but UPS refused to investigate the item and denied claim because it was returned back to me (1st Excuse). After a phone call to UPS's corporate office on July 17, 2009 I spoke to John Kinnary, John advised me to contact UPS's insurance, which is Crawford. I called Crawford on July 17, 2009 and spoke with William Porterfield, William asked me to forward pictures of damaged item and packing material and I did. It took 3 attempts and many phone calls on my end to get any responses from Crawford. Then on July 20, 2009 Charles Reed from Crawford called me to tell me the claim was denied, due to the fact that the bubbles that were used were not big enough (2nd excuse). I contacted BBB in Atlanta, GA and filed a complaint on 7/30/09 on 8/3/09 I received a response from BBB that UPS denied the claim again, because item ". The item was packaged in a plastic container with no cushioning inside the plastic container" (3rd excuse). The helmet is in an acrylic case that is designed to hold it secure.
The packing of the helmet is as follows: The helmet comes in the acrylic case which is protecting the helmet and the autographed. The case which is containing the helmet had bubble wrap and popcorn to cushion the item entirely, which I have pictures of via e-mail to William Portfield due to his request of wanting to see pictures of packing material. At this point I am beside myself. I have also filed a claim with Illinois Attorney General Office "Lisa Madigan". I am hoping someone will hear my case and many others that I found on different pages of the internet and do something about UPS's way of NOT handling claims and making up lies so they don't have to refund peoples money.
UPS is a Joke!!!
UPS Delivered Package to Wrong Aparment in Another City
UPS denies credit, says take up with shop owner
Bogus "emergency conditions" excuse.
I ordered 5 things. 3 to be shipped via UPS, 1 via Fedex, and 1 via USPS. They were all around the same time period, starting January 30th, 1 or 2 days apart more or less. As we all know, there's been that recent winter storm that caused delays in many areas across the states. Fedex and USPS have been absolutely great in terms of delivery; USP is not.
February 2, 2011 was when all of the packages from UPS were supposed to arrive. I paid extra for 2-day shipping. Instead of that, I've only received 1 of the 3 shipments (and that was the last one I ordered, very late in the day). I've also been getting repeated "Out for Delivery" and "Emergency conditions beyond UPS' control" tracking statements one after the other. Not only are their delivery statuses misleading, but the roads have been PERFECTLY clear since that day.
So what's their real excuse? I tried contacting customer support via email and phone and I got were automated replies.
I don't know what this shows -- do they just not care about their customers, or are simply a highly unorganized delivery service?
Based on my Google searches, the probably don't deliver on Saturdays. Which is great...now I have to wait until Monday...
UPS no attempt to deliver overnight
Destroyed package insured for 500.00 and havent paid me for it
What a bunch of non-helpful people!
UPS HUNT!!!
UPS is the worst company in history!
Damaged Packages - Shoddy Delivery Practices by UPS
50 percent failure
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its not being held. what you saw is a virtual scan, not a physical one.
it means its on a train en route to you, but not actually there yet. its misleading yes, and frankly i dont even know why they the virtual scans ahead of actual delivery.
if it was actually in CA, its more efficient to get it on a truck and get it delivered then it is to store it in the warehouse and let packages pile up. did you expect to get something for nothing?
You described UPS with one single word...the very last one you used "JERKS" Unfortunately that is the very reason I avoid them as my carrier of choice whenever possible, but seems I'm not enough!
Maybe you'll be number two!
Bummed