Latest review first
I love it. Not only do we face the Christmas time fiasco with deliveries, I have another for you. I was visiting my son in law and daughter, just north of Syracuse, NY. I dropped a package off in Cicero, NY Store# 4557 to send some things to my home in Florida...
UPS slow delivery service.
I ordered some computer equipment over the internet several days ago. It's on the weekend of course, i have the tracking number & the expected arrival of my package is sometime today (1.11.12) Well according to the tracking number they received my package & put it on the truck already at 5am. Well it should be expected that i get it somewhere around 12pm but it's past that & i know it won't get here until 530pm. Well i have to work. So if i can't get my package today i'll have to wait til tomorrow, but it's supposed to snow tomorrow & i don't really want to deal with the snow. Of course there is nothing on the website or on phone to allow a pickup before the arrival so they end up taking all day just to get here. I know they have other deliveries to make, but this is pretty ridiculous especially since i live only 10 minutes from there. The point is i prefer to have an option on whether or not i could come in to grab my package or have it delivered if i know i will be home during that time. But they don't even give a decent time frame. "Oh it could be delivered anywhere from 9am to 6pm (sometimes later)". That isn't a decent time frame. How is someone supposed to sit & wait for that long just so they can have their sensitive equipment that requires a signature? I'm battling on whether or not i should stay home to see if my package will be delivered, if i do i lose hours at work. If i don't i may have to drive in the snow tomorrow. As most other consumers want, we want a time frame so we can plan ahead. And i don't like the idea of my package just sitting there taking all day just to get to my house, especially when i live 10 minutes away!! It's like they're going out of state just to make a delivery then head towards another state to make another one. I often wonder if the driver even knows where he is going. It's one thing if the package came in the afternoon & i get it in the evening but when they got it early in the morning & already being driven off the warehouse 10 minutes from my home & they end up taking 14 hours just to arrive to my location is ridiculous.
I ordered my school books 3 weeks prior to the day of the winter semester, and I was told they would ship through UPS and be about 7-10 business days. That is not a problem. But I suppose that UPS thinks I will sit around all day and wait for them to bring my packages. After the 2nd attempt, I called and requested that the agent leave a message for the driver to leave it with my apartment complex's leasing office if they arrived between 4 and 5 because I work everyday at 4 and my roommate isn't home until about 5:15. The woman informed me that she could not do that. After the 3rd attempt, UPS sent my books back to the sender. When I called to complain, a 2nd agent told me something completely different than the first; she asked me why I hadn't left specific instructions! When I called the next day and requested to speak with a supervisor, I was told that my situation was out of their control and that I needed to contact the sender (Chegg). It was now Saturday, and Chegg is closed on Saturday's aside from their "emergency" email. So, I emailed Chegg about the situation, and they were gracious enough to resend a brand new order so that I could get my books on time (or so they hoped). Once again, I called UPS. I requested to leave the delivery instructions, and the employee told me that they had it in there. Chegg had split my delivery between FedEx and UPS this time around, and the FedEx portion came early Tuesday morning, but there was still nothing from UPS. Fed up with the UPS phone service, I tried their live chat. I was connected with Diego G and relayed my situation to him. Then, I asked him to simply double check to make sure that the delivery instructions were still in the packages details. He told me that it was not possible to add delivery instructions, and that it was the "driver's discretion" whether to leave the package or not............... I then requested to be called by a manager, and he took my information and told me I would recieve a call within the hour. Seven hours have passed..... still no call. Not impressed at all! FedEx is the way to go!
Almost every package I received through UPS, since I am home-bound and do a lot of online shopping; when it gets here it is wet if it's rainy or snowy and there is a boot print on the package. Usually when they do this they WILL knock on the door and tell whoever...
Waited ALL DAY for pkg - no show! Rearranged my apptmts for the day to wait for delivery. *** DRIVER was BLIND and he couldn't READ the name clearly printed on label above doorbell! He didn't have the COMMON sense to ring the door bell by default - only two doorbells on house! What type of incompentent imbeciles are they hiring these days? Give me the job and I'll show you how to deliver pkgs! Tmrw have to wait for local supervisor to call me, I don't want to talk - deliver the pkg I've paid for! Our waiting at home time is not valued by this company, we have errands to run, appointments to keep etc etc. How difficult is it deliver pkgs these days, with all the technology available to them?
I live on a small farm in SE North Carolina. My driveway is about Â¼ mile long to my house. Behind the house, approximately 1/8 mile is a hay barn. On Thursday, December 22, 2011, at approximately 5:15PM I walked to the barn to feed my horses and was accompanied by 5...
UPS-Short on Logistics and Customer Service, Long on Incompetence
On December 23, 2011, my repaired TV shipped from Parsippany, NJ. Destination: New York City, all of 30 miles away. Indeed it arrived at UPS in NYC on December 24, but rather than making it onto a local truck for delivery to my apartment, it was sent on a vacation to Indianapolis, IN, over 600 miles away. On December 29, it departed Indianapolis for Secaucus, NJ; on December 30 it arrived in Secaucus only to be sent back to Indianapolis. On January 4, 2012, it left Indianapolis again for Secaucus. I spoke to a customer service rep on January 4 after returning home from my holiday trip and finding that my TV hadn't been delivered. I was assured by a customer service rep that I would receive the package by end of the day on January 6. Late on January 5, the website tracking system changed the status of my package to unknown delivery. I called again and was told I might receive the package on January 9. The rep said there had been a problem routing the package but nobody knew about the problem until I called. (Huh??? A logistics company couldn't notice that this package had become a ping-pong ball?) After a considerable amount of time being placed on hold on January 6, I learned that the package was physically located in Secaucus. Unfortunately, because I called, the package has been intercepted and it cannot be delivered. One hour ago, I received an email from UPS saying they cannot assist me further--yes, I have this in writing! Loving to bang my head against a brick wall, I phoned moments ago to talk to a live rep. She confirmed that my problem ain't their problem. Goodnight sucker! Take it up with the shipper. I've had it! I will never ship with UPS, and I will never purchase from or do business with a merchant that has an exclusive shipping arrangement with UPS.
I sold a Samurai windshield with frame on Ebay...shipped through UPS...the buyer sends picture of broken windshield...was not broken before sending...UPS denied any responsibility by telling me the item was not packaged RIGHT...now I have personally inspected the...
UPS in San Rafael, California - The Worst
A 16,000 check was shipped to me on Dec 30th 2 day in California. Check ended up in Pennsylvania. Told will not ARRIVE TILL 12-12. Customer Service was was no help at all. The gal just stated it is out of my control and when I requested the item be shipped overnight she said we cannot do this now. No were are sorry or anything. They said it was miss sorted. How does something that says Daly City Ca. end up in Horegam PA. Pay the extra and go Fedex. We should have. Learned our lesson. Thatnks UPS. See YA
I have contacted UPS for over 6mths.leave packages on porch Disabled!
Last summer UPS changed our regular driver,the new driver delivered my packages to the wrong address repeatedly,because I am disabled since 2005,the shipper filed a claim against UPS,now every time we get something shipped UPS,they will no longer leave the packages without me signing for every package.UPS now has no regard for the disabled,because I have called customer service 3 times this week trying to get this problem solved,and today again this driver rings the doorbell repeatedly hollering UPS this guy makes a mistake,AND I AM BEING PUNISHED FOR IT!!!Please Help Disabled and being abused by UPS. email@example.com
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