Latest review first
UPS is a nightmare!
I bought something from a vender in Canada and they used UPS. I got a notice yesterday that they tried to deliver the parcel but missed me. I called the customer service and found the location for picking up is 41 miles away. I asked about the option and somebody in the international department said I could use online option to choose reschedule for an alternative location because I would not be home either at there usual delivery time. I got online and rescheduled and paid extra money for rescheduling to my work location.But when the truck came today, I did not see my parcel. So I got online chatting with a UPS agent and she said they will deliver for sure within the business hours if I rescheduled it to this business location. But until 5 pm, no truck came. I was waiting in the parking lot for another hour in dark and coldness waiting, but nothing happened. So came home at 6 pm and called the ups international department again and found that it was not allowed to reschedule for international parcel! I asked them why the status was accepted for the rescheduled and my card was charged for the fee, she could not answered that. But she was nice and arranged a call from the 41 miles pick-up ups location. I was told that my parcel was still sitting there in the location and she was not clear why that was not out for delivery! Therefore, she has to reschedule for the Monday re-delivery to my work location. I cannot predict if I will receive the parcel and when that will happen! UPS sucks. Bad system!
Never more UPS. Paid $285 for Package that wasn't delivered on time
I paid $285 for 8 Lb package to be delivered next day. It was delivered two days latter. The same package shipped three days latter via USPS Express mail with the same insurance amount to the same address like the first package did cost only $79 and it was delivered next day by noon. You make the math. $285 against $79 for the same service. The person in a UPS customer relations services was rude and unfriendly. The same thing was with the workers in the UPS store #3595 in MD. Never more UPS for the rest of my life. Go USPS
WTF UPS! I knew before the *** package ever left the sender that I didn't want it, and I called UPS as soon as I received the tracking number (before UPS' tracking website showed that they got the package from the sender). They have the capability to verify...
Ups doesn't care about customers
the ups delivered a package to my mom's house that was for the previous residents. She is old and extremely deaf so my brother and needed to take care of it. My brother tried taking it to the ups store, but they wouldn't accept it. They said we would need to call and schedule a pick-up. I tried to do that, listening to many options that didn't fit, pressing "0" and talking to someone who put me on hold a long time. Then they wanted to call me back, and asked for a lot of info on me. Finally I said this doesn't really involve me, I just want someone to pick up this package at my mom's, and they hung up on me!
Ups Delivery Guy was Rude.
Today, I went outside to watch the dogs because I am home sick. I had apparently not heard the doorbell ring, so as i looked inside, i saw the UPS guy looking into my window. As he saw me he gave me the "Are you ***?" look. By the way, I'm only 13. Aren't they supposed to deliver even if people aren't there? So i go to the door and say " Sorry i was watching my dogs" He replied with an "Okay" and rolled eyes. He made me sign and then left. I look like a kid! NO need to be SO rude!
Rude UPS delivery guy.
Okay so i am home sick today. It is a fairly decent day so i sat on the porch and watched my dogs. I apparently hadn't heard the doorbell ring, so i look inside, finding the UPS driver looking into my window. He saw me and made the look like" Are you ***?". By the way, I'm only 13. Aren't UPS guys supposed to deliver even if people aren't there? So i answer the door and I say "Sorry I was watching my dogs." He replied with a rool to his eyes, made me sign then left.
UPS - worst customer service ever!
UPS does NOT know what they are doing. I have had numerous bad experiences with them. Their customer service agents have the ability to research and do ABSOLUTELY NOTHING!! They have NO idea where a package is at any given time, no idea where a package was left, and NO idea how to find out. I actually had a supervisor HANG UP ON ME because I was begging and pleading with her to help me find a very important package...after I already begged and pleaded with someone else for 45 minutes. They literally do not know where their drivers leave packages, and if they do, they refuse to pass that on to the customer....it's amazing to me. They continually told me to contact the shipper...Why the *** would the shipper know where UPS left my package? They are horrible and I avoid shipping with them as much as possible. What can brown do for me? Go bankrupt and dissolve.
UPS My Choise: awful service
I signed up for UPS MY Choice service and used it to re-route an envelope to a UPS Store 3 days ago (a Sunday morning). I spoke to a representative at UPS on Monday and they informed me that the envelope would be delivered to the UPS Store by the end of day. Monday evening I called the UPS Store since the online tracking had no updated information. The UPS Store informed me that the envelope should arrive to them by Tuesday morning. The UPS Store took my contact information and said they would call me when it arrived. I called the UPS Store at the end of the day Tuesday and the envelope still hadn't arrived. It is now Wednesday and the tracking status still says out with driver for delivery. I called UPS customer service again and they confirmed the status and could not give me an explanation as to why it was not delivered as yet. For your reference, the re-route distance is no more that 5 miles. I have had other problems with UPS this year and I will no longer use their service. FedEx is more expensive but they offer exceptional service.
UPS in Melbourne, Victoria - Deliver to wrong address
I ordered an expensive software package from the US to be delivered to an address in Australia. UPS in Sydney then put an incorrect sticker on it to send it to a town over 150km away. I checked the tracking and found this out - phoned UPS and immediately they inferred why can I not go and fetch it at the Post Office it was delivered to (150km from where it was supposed to be delivered). In hindsight it would have been easier to travel the 300 km to fetch the parcel as now after 8 days since I called them and informed them of this issue - they are still trying to find where the parcel is and I am still getting the run around. I am exceptionally angry as this software is needed for my business and I am not facing a delay of over 10 days to implement it - that is if I get it this week. This has real cost implications to me of which I have to cover. I will definitely consider using another shipping agent in the future.
UPS sucks !!!!
They are not flexible. They do not empower they workers. I have had package sent by ups to my work place but they did not deliver it because there was not my name on the door. It is small office in private home without a company name on. More, I add description on ups website "left gate + the owner name which is on the door) it was helpless the same as customer service representatives that strictly follow instruction which unfortunately not always works. I am not going to use ups ever again and I am going always to ask senders to sent it by another delivery company.
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