watchugonnado
map-marker Wilson, North Carolina

UPS lost my 74 year old mother's bday presents

UPS lost my 74 year old mother's birthday presents and could care less. I sent a package to my mom for her birthday. UPS said they delivered it but it's nowhere to be found". When I called them about it they not only didn't care but were indignant and told me it would be up to 8 days for them to investigate". Well 8 days later they admitted to losing the package and told me to send proof of everything in the box including pictures, receipts, etc, so I could receive my $100 insurance?. Now I've had to buy the presents again and jump through hoops to eventually get the insurance money:. Some of the presents I can't replace|. They were things I bought on vacation in the mountains,. The value is a lot more than $100?. I learned my lesson and I will never ship UPS again:. What a bunch of incompetent ***
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Loss:
$180
abb Yzy
map-marker Columbia, South Carolina

Outrageous UPS

Updated by user Mar 31, 2011

A typo -- the West Elm frames are 38\"W on the inside , not \"8\" as I mistakenly typed.

The problem -- and it is a big problem -- is this: West Elm advertises that a standard twin mattress of 39\"W fits their frames ...

which are only 38\"W. But that is detailed in a separate West Elm complaint.

This complaint is about UPS.

Original review Mar 31, 2011
After a long saga involving West Elm and its fraudulent advertisement of twin bed frames and the mattresses that allegedly fit them (see separate complaint under "West Elm" I finally receive the frames and, after the shell-shock of realizing that the frames would not accept standard twin mattresses that are 39"W, but rather, would only accept Bunk standard mattresses that are 8"W, I ordered three memory foam mattresses (two twin and one queen) from Overstock.com. The Overstock mattresses themselves are wonderful -- exactly as advertised and shipped in an acceptable, if not ideal time frame (though I have serious questions about the shipping packaging). Never mind. Unfortunately, Overstock designates UPS Ground as their shipper. And UPS turns out to be devil spawn, in terms of their remorseless willingness to defy and deny the very premise of their business -- which is safe shipping. Forget the unexplained and potentially pivotal delay in delivery I encountered -- which is important vis a vis memory foam mattresses, as all the manufacturer literature cautions a timely unpacking to preclude damage to the memory foam that may result in the product not expanding to its advertised dimensions. Never mind that. The problem I encountered was that UPS -- with whom I have been dealing for decades -- has, at some point along the way, changed its policy so that IT IS IMPOSSIBLE TO OPEN THE PACKAGE FOR INSPECTION BEFORE ACCEPTING DELIVERY; rather, UPS now expects its customers to accept delivery without inspection .... when the only consumer recourse, according to revised UPS policy, is to contact the original vendor, and not UPS for any potential damages..... Really? I don' think so. I lost a house to a hurricane about five years ago, and spent a year and a half arguing with wind and flood insurance adjusters about who was answerable to claim -- the wind adjuster told me with a straight face that a missing roof was "flood damage" and a flood adjuster told me with a straight face that a 5" bathtub line of seaweed and mold was "wind damage." Now, apparently, UPS has joined that game. My memory foam mattresses -- inexplicably delayed -- were delivered on two consecutive days (the first lot late in the day when the truck had been repeatedly open to the elements over several hours) when we were undergoing seasonal monsoons that drenched everything in sight. So that two of three of my pricy mattresses were delivered on a truck that was saturated, soaked from repeated openings and closings--- and the two mattress packages were completely, obviously soaked through. Yet. When I politely asked the UPS delivery person to witness the condition of the packaging, and to therefore wait a minute while I slit the cardboard to see if the mattresses themselves were sodden --- the UPS person walked away, without even the courtesy of a response, which surprised me. So I called out to her. "Wait," I said. "This will only take a minute, and if they are damaged, it will be better if you take them back now, rather than making a second trip." To which she said: " This isn't my problem. You got a problem? Call the vendor. " And she left. The following day, she delivered the third mattress, in the monsoon rain, but without ringing the bell. I guess talking to a worried customer was to be avoided. So she left the mattress, wrapped only in one layer of cardboard, outside, and began to walk away. I happened to hear the motor of her truck. So I opened the door and asked her fleeing back what the UPS policy was under such circumstances. She raced back to the door, zapped the sodden package with a laser, and announced, in triumph "PACKAGE NOTED AS DELIVERED WITH CUSTOMER ACCEPTANCE." After which she literally ran back to her truck, ignoring my requests that she come back. UPS???? AVOID LIKE THE PLAGUE IF THERE IS ANY OTHER OPTION.
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4 comments
Guest

You must live under a rock. How dare you criticise UPS.

You have no idea how UPS works. I do, I have a Son who works for UPS. He worked his way up from a sorter to a Feeder Driver, (a feeder driver is a Semi driver), I also worked for UPS and your lame responsibility to purchase such items as you did is totally rediculious.

Go get a job at UPS and just see what really happens there. I can almost with certainty say that if you use FED EX or some other shipping company you will not only pay through the ying yang, you will get the same policies or worse.

Guest

Perhaps William an SteveO should be aware that: a) I am 30-40 miles from any center of civilization that has multiple shopping alternatives that are not full retail plus; and, b) that I earn my living (at age 62) as a house stager .... only because I lost everything (including my house) to a hurricane seven years ago; and, c) because I spent a year and a half, post-hurricane -- dealing with smarmy insurance agents of both the wind and flood variety who "settled" for saying wind was flood and flood was wind -- I have little, if no tolerance for corporate excuses.

Lucky SteveO and lucky William, that they can indulge their obviously youthful naivite (not to mention wrong values), in face of the transactional facts.

Guest

u really have to be an ***.. ups has million of boxs going through there system daily and u really think cardboard is a safe container..

why would u buy a mattress on line... u need to take your lazy behind to the store and carry out yourself

Guest

You've just got a problem with everything don't you? lol.

Of course you can't refuse something after you open it, that's true with any carrier. If you open up a package and something is damaged, then you call UPS and report it as such. Or, in this case, you call the company that shipped it to you, and they report it as damaged.

Remember, they're the ones who paid UPS to send it, so they have to initiate damage claims, reimbursement, etc. It all makes perfect sense if you have/use your brain.

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Anonymous
map-marker Farmington, Michigan

Received notice from ups in mail one day too late

So I have been waiting for the delivery of my college degree for awhile now. I checked my mail box this morning and there was a notice from ups saying that it was at ups office and had to be picked up by yesterday or would be sent back. The card said there was a special event going on the day they were to deliver and so could not deliver. I called ups and they said it was shipped back yesterday. After I spoke with rep and manager I was told they cannot do anything as it wasn't picked up. First off I know for a fact there wasn't anything special going on on July 29th, they said maybe construction well there wasn't any construction either so in my opinion it was the delivery driver not wanting to drop off. The rep I spoke with and manager were no help at all. The manager said they will call me Monday to let me know the special event which was taking place......like I said bull ups was too lazy to deliver it. Considering the fact also that I didn't even receive the card unto it was too late to pick up was also a bunch of bull.
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Sprout t
map-marker New York, New York

UPS ignores clients and customers

I recently ordered an air conditioner from Best Buy. I unfortunately didn't realize they use UPS, or I would have avoided this whole thing at the start. After getting the standard delivery notice, and signing the back indicating that i give full permission to leave my package in the foyer of my building, the package was still not delivered. I called up UPS who informed me that it was up to the "driver's discretion" whether they feel it is safe to leave a package somewhere. I was on the phone, telling them that not only was it perfectly safe, but that i would take full responsibility for their leaving that package there without me being there to receive it. Unfortunately, i have a job, and cannot be at my apartment during UPS'delivery hours, and I also live in NYC, have no car, and there's no way i'm going to one of their package storage locations to drag a 70 lb. air conditioner through a two hour train ride. After their refusal i contacted Best Buy, to see whether they could have their contractor (UPS seems to forget who they work for) deliver the *** thing, if not to my front door, then at least to a local store where i could pick it up. Apparently UPS refuses to change anything, despite specific requests from customers and clients. They are a worthless company, i have never had a good experience with UPS. If you have an item shipped to you using UPS and you have a normal job, you may as well completely forget about ever seeing that package. I have never encountered such a complete lack of customer service in my life. While i did get frustrated with Best Buy's inability to help the situation, i got the impression that Best Buy customer service was doing everything they could, while UPS could do absolutely nothing.
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2 comments
Guest

Yes it must be frustrating. but...If the driver were to leave an obvious item of value out in the open, I don't care where you live, that item is at risk.

Not only do you lose out if it is stolen, but the driver also becomes responsible.

They are just covering their bottom. There is also a line on the Info Notice where you can request the driver to leave it in an alternate location such as a neighbor or the office.

Guest

best buy could have changed the delivery address to a local store if they wanted to, UPS probably wouldn't have even charged them since they're such a good account for them. it happens all the time.

and unfortunately by you saying you accept responsibility if the package is left in the foyer of your building doesn't really do anything, since you are not the shipper, (the one who paid UPS to complete the delivery) best buy is.

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Anonymous
map-marker Los Angeles, California

UPS and The UPS Store

I spent $67 to ship a custom-crated, well padded framed print from California to New York. Over half of the weight (and shipping cost) was the 5/8" plywood and 2x2 wood framing I used to protect the contents from damage, as these idiots don't give a *** about what it is they are shipping, just getting a paycheck at the end of the week. My package showed up in NYC with the glass contents broken in a thousand pieces, and the limited edition framed print scratched & destroyed by the broken glass. If you use the words "FRAGILE" or "GLASS", it is guaranteed that the *** dock workers that handle your package will give it an extra hard toss, drop, kick or whatever to destroy the contents. I am absolutely certain of this! Standard handling does not produce the kind of damage that was discovered on the other end, despite the time, effort & expense by me to ensure my solid wood shipping crate was tight & bubble-wrapped to the extent that there was absolutely no movement of the contents inside. THEY DESTROYED IT, ON PURPOSE! When I tried to file a complaint I was transferred to idiots in the Philippines who wasted a half hour of my time and two weeks later when I called to check status of my claim they had no record of it, so I had to waste more time filing a claim again, which was ultimately denied because the broken glass had been thrown out and not saved for their "inspection". *** - and OUTSOURCING AMERICAN JOBS, to boot! (although the Americans that handled my package dont deserve to have a job!). Bottom line: ZERO DOLLARS refunded to me for damage. $67 paid to ship broken glass cross-country and destroy a $400 item! The UPS Store is also to blame, as once they get their money all you will hear is "you need to contact UPS for that". DON"T USE EITHER AS THEY COMPLETELY SUCK!!!
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1 comment
Guest

Hi~ if this was packed & shipped through a The UPS Store and they are telling you they cannot handle it, you need to call 1-80*-***-**** and ask to speak to customer service and report the franchise. This is not only a direct violation of their carrier agreement, it reflects poorly on all The UPS Stores and thus hurts the franchise as a whole.

If you didn't ship it through a The UPS Store location, all is not lost.

You can appeal the decision. Call the 1-800 number listed above, asking for customer service (ignore the voice prompts, just say 'customer service' a couple of times). Tell them you have documentation showing how the item was packaged and that your consignee did not know to save shattered glass (it was a health hazard at their location). If the customer service rep is not helpful, just hang up and call back until you get a helpful rep.

Most are helpful, but from time to time, some are not. Good luck!

sunk S
map-marker Berkeley, California

UPS retards

Dear Mr. Incompetent UPS Guy, What's the point of leaving a slip and marking what time you'll be coming back if you're not going to make your own time slot. It's not like it's a tight time slot either; they make you wait three and a half hours. If you're going to leave a *** slip on the door that asks me for written authorization on the back, CHECK THE SLIP AND SEE IF I GAVE WRITTEN AUTHORIZATION ON THE BACK. You know what, why don't you just ignore the slip completely since I obviously wrote on the front for you to leave my package and you didn't. All the best, Dissatisfied Costumer
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makmundra
map-marker Mumbai, Maharashtra

UPS charged me list price when they had quoted a discount price

UPS India official had quoted on email a price to import a US shipment at Rs.215/- per kg+tax for 105kgs shipment.He never mentioned to me that this price is valid for a week.Its not there on the quote he has sent me on email.The shipment came after two weeks and UPS wants to charge us Rs.590/- as per the contrct price.Its completely upsetting. They are telling me that they will give discounts in the future shipments to compensate for it. How do i trust them as its only a verbal promise.Should I go to the consumer court?
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1 comment
Guest

yes go to court and lose more money as well as your case

nobottomfeeders
map-marker Reston, Virginia

UPS SAT DELIVERY A JOKE

This is the 2nd time that UPS has "F" up a Saturday Delivery. The Packages are coming from Tampa to KCMO,The 1st time when it didnt show by the afternoon I called UPS customer Service I was told to go where the packages were picked up and see if there were any packages on the ground. Well that was in tampa, Im in KC. This time I was given the reason "OH WELL". This packages contained documents that i needd to work, so once again my company was shudown on a busy weekend due to a UPS "F" up. I have complained again to Tampa Office about *** UPS service, I insisted again like last time that delivery will be free because this *** Delivery Company cant make a freakin deadline. when it comes to delivery on time USPS is much more dependable, UPS SUCKS!
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Margaret Y Ozq
map-marker Atlanta, Georgia

J.Bower driver droped package unknown

Updated by user Aug 16, 2011

OK here is an update to what happened to my package NOTHING I had my next door neighbor to go to the other neighbors and find my package and he found it up the street after knocking on everyones door to check he finally found it and the neighbor said I KNEW SOMEBODY WOULD COME LOOKING FOR IT. We all here don\'t visit we keep to ourselves and want to keep it that way and about a week or so ago I saw UPS TRUCK Came down to the end and turn around so they know my house is marked

Original review Jul 15, 2011
I am disabled so I order off internet and UPS has not yet delivered to my house as of yet I live on a dirt road at the end my house is marked they are scared to come down to the end Can they drive or what He put my package on someones porch with a fish tank on it is all he could say and they told me I had to go check my neighbors porches J.Bower you suck and I will never use UPS again FEDEX HERE WE COME I will tell family and friends NOT to use UPS
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1 comment
Margaret Y Ozq

:( I will be checking on any ordering I do in the future if UPS is deliverer I won't order Thanks for letting me vent because I'm sure nothing will be done to correct these problems Thank you

Shalyn Zon
map-marker North East, Maryland

UPS Driver attacked my Dog!!

UPS Driver was swinging a sign at my Lab, as I yelled at him I saw him back away from my dog at the beginning of my rural driveway, my dogs are on collars with invisible fence; they did not advance on him near the road. I started yelling to him as he came forward again with our package in one hand and our Caution Children Playing sign in his other hand swinging it at my older dog, the puppy was running around his legs wagging her tail. Why didn't the UPS driver just get back in the truck and leave, reporting a dog in the area? Why after backing away did he decide to re-engage and challenge my dog? He said my dog was showing his teeth, but in this case he didn't need to aggravate the dog more. Get back in the truck and leave! He said he wsn't the normal driver, same response on my last complaint on speeding on our paper road. Did UPS ever hear of Journey Management and listing perceived hazards at customer locations? I have had numerous deliveries from UPS, do all the UPS drivers try to beat my dog? Cowards!
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7 comments
Guest

Here's an idea: keep your mutts inside when you're expecting a package. Tracking number will tell you exactly where your package is.

I know of several UPS drivers who have been bitten, so they have a right to worry.

They don't know your dog, just like you don't know them! BTW, those of you who believe they get paid to hit dogs are either retarded or mentally ill.

Guest

Mr. 27 year UPS employee, ARE YOU SERIOUS.

Do you believe anyone thinks UPS Pays a bounty on dogs.

It’s a joke, do you understand the concept jokes. By your statement here you give validation to all here that think all UPS employees are ***

Guest

Coward really? Do you know how many drivers a year are bit and seriously injured by dogs?

The driver should have got back in his truck and left...but he was trying to deliver your pkg so you didnt call in a complaint that you did not get your pkg. These poor guys work thier butts off everyday. You have no idea the demands put on them.

And you people are never happy. Try looking at things from their side and you might relax a little.

Guest

YOU are not very smart! Give me a break they do not pay their drivers to hit, hurt or bring a dead dog back to the building.

Come on GET REAL. Don't believe every story you hear.

I have worked for UPS for 27 yrs and have never heard such a thing. Get a clue!

Guest

Not funny! They are Teamsters. This is how they get money in their retirement account!

J.Moore

DOG LOVER: that is hilarious! But wow really $100.

They have raised it since last i heard they only got $75. Good for those truck drivers.

Guest

All UPS Drivers attack dogs I am Surprise you did not know this they get a 100 dollar bonus for any dog they hit and if you call up and complain they get 2 Hundred bucks. I saw a driver go 5 miles out of his way just to hit a dog.

And if there lucky enough to hit a dog with there truck and bring the dead carcass back to the center they get a 3 hundred dollar bounty. Dogs are not safe around UPS Drivers.

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Demaris Xjw
map-marker Milwaukee, Wisconsin

UPS Sucks!

I am so pissed with UPS right now that I just need to write this complaint! Today I found the 2nd UPS sticker on my door announcing that again nobody was home at 10:55am to sign for the package and that a last attempt will be made tomorrow at the same time! In this case I suppose that if I don't want the package to be returned to the sender I should probably take a day off and wait for the delivery... When I called to leave instructions for the package to be delivered after 5pm, I was told that the drivers are not available at that time (even though the sticker that was left behind has a time category "after 5:00")and that my options are either to reschedule the delivery for the moderate fee of $4.00 or I could pick it up myself. Not to mention that the package is not at the nearest UPS Store. I have not experienced this lack of flexibility and poor customer service with any other shipping company and I hope I will not need to engage UPS ever again!
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3 comments
Guest

YOU have no ide how ignorant people are! I could tell you stories!

Correct they would not leave a pkg at UPS Store, a privately owned franchise, unless they changed the delivery address to there. I will agree the UPS stickers left on the doors do need some changing but they are used company wide and different UPS Centers do have slightly different ways of opperating due to size or towns or delivery areas.

But if you stop and think just for a second...if they delivered every pkg to every customer who wanted a pkg delivered to them on a certian day at a specific time...those drivers would work 24/7/365!!! Come on get real.

Guest

I'm surprised at how ignorant people can be.. one - why is it so difficult to follow the few directions in terms of retrieving your package?

- two, why would they leave it at a UPS Store which is an independent company. People are *** about some really petty stuff here like they are being attacked by some large corporation where when you actually read what these complaints say - you realize it's a lot of ignorant self centered *** UPS is not the best company in the world- but what company could possibly service a customer like you anyways?

J.Moore

I wish I remembered where it was, there is a post about UPS attacking someones dog. ha ha

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hershayyy
map-marker Honolulu, Hawaii

UPS take better care of my PACKAGE

UPS take better care of my PACKAGE
UPS take better care of my PACKAGE - Image 2
UPS take better care of my PACKAGE - Image 3
I don't know what is going on with UPS, the last few packages I've received from them look like they've been through a tornado! Again, the other day, I receive a package that I had been waiting on. a $1700.00 lens for my camera. There was an 8 inch gash in the one side of the box where at the top it opened up enough to more than comfortably put my full fist through, and on one side of the box at the top, it was almost completely opened with only one thread of tape holding my $200 warranty extension paperwork from sliding right out. WTF UPS! Luckily the company who sent the package had done a phenomenal job packing it and my lens was safe.
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2 comments
Guest

Why dont you call UPS and complain?

Guest

You talk ***

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Jen S Rsx
map-marker Washington, District Of Columbia

UPS non delivery damaged packages

UPS drivers have failed to deliver ANY packages to my address. They take the "easy" route and try to leave them in the complex office. But the office is rarely open and I have advised NOT to do this. NEVER has UPS "buzzed", come to my door or called. Then I have to wait 3-7 days to locate the package or pickup at the distribution center 20 miles away. I was just denied a pickup of OVERNIGHT frozen food because my ID address didnt match. name is the same... I am business owner. Sigh. $100 food is spoiled. I hate UPS.
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Loss:
$90
Anonymous
map-marker Los Angeles, California

UPS does not deliver as promised

I shipped my suitcase to myself and was promised delivery by 7PM on July 1, 2011. When I tracked parcel online on the day of delivery, I found it was no where near where it is expected. I had to ship my suitcase to myself because my mother passed away and I was rescuing her beloved cat and could not mange both. I knew I was playing it close because I had plans to go away the night of delivery and what was in that suitcase is necessary to have with me for the memorial. When I tracked the package online I was horrified to find it to be in Kansas on somewhere on a train - no way was it going to be here as promised! I followed up w/phone calls to UPS and twice they agent deliberately disconnected me. Asked for supervisor, Dexter, who really wasn't able to help, offered no explanation as to why I don't get the courtesy of call that it would be pointless for me to wait all day for a package that won't arrive at due date, and that I could only expect the parcel at the earliest July 5, 2011! All the writings and personal memorial I need for my plans tonight are in that suitcase, but I had trusted UPS when I shipped it that it would get to me in time, albeit tight, and now I have to wait five more days and this long weekends plans are nil. The loss of my mother is huge, and not getting this crucial suitcase as promised is unacceptable.
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Robin Dns
map-marker Hamilton, Ohio

UPS and their *** ADDT charges after the fact!

I calculated shipping online using our account. Pkg 76x18x3/6 lbs. totaling WITH Addt. handling,their guidelines say if one side is over 60" at $22.42. Charged customer $25.68 to cover credit card charges etc. Well don't you know the statement says that pkg has been added an adj/other charge/correction of an additional $22.47! Call and get the run around. You think them and other shipping co. would get their *** together and compute COMPLETE charges when you input actual lbs. and size of pkg. UPS you suck!!!! Not the way to do business!!
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