Latest review first
UPS in Allentown, Pennsylvania - Pissed me of
I had called Viridian about X5l gen2 the x5l gen 2 was not powering on at all so that asked me to mail it back going to send me Rma to my email when I received the shipping label I called Viridian backon the phone I told them I received shipping label I ask them what is the best way to ship it back to them that told me I could send it brown envelope so I put it brown envelope with bubble wrap / cardboard. I wrap x5l gen 2 with the bubble wrap also I used the cardboard four protection. I put the package into ups drop box 649 SOUTH AVE SECANE, PA Feb 5 2012 around 3 o'clock for pickup Monday FEB 6 2012 THE TRACKNUMBER IS (1**************) Viridian received my package on Feb 10, 2012 signed by Hoyt . And the process of all this that sent me a new x5l Viridian out that track number is 1****************4 I was supposed to get this package today FEB 13 2012 How every viridian ask UPS to return the package back to to them so I called viridian ask them what is going on that told me they the package I sent them x5l gen 2 was not in the brown envelope just bubble wrap / cardboard that could be because I know I sent the X5l back to the company I am not *** know what I send them so I called ups to fall a claim
UPS charges scary fees at the door for shipping from USA to Canada. Often exceeding 50% of the price of the package. Unfortunately sending it back, or refusing it costs even more. What more can I say without repeating myself. UPS charges huge fees at the door which they call, cross border fees for transporting packages across the Canada/USA border. USPS, does not charge these fees and they are often faster, more reliable and cheaper. Why anyone would use UPS is beyond me. I have to keep rambling to get to 100 words so they will let me post this....
UPS in Newark, New Jersey - Bad delivery driver
i don't get my deliveries from ups anymore,last time i had an argument with their driver about knocking on the door so hard,that my infant sun wake up scared,it happened many times,and i did talk to him about it,he said he wont do it again,but last time he did it again ,so he end up telling me he wont make any more deliveries for us,now i shop from eBay a lot and some sellers use ups,now he comes leave a note that he came and nobody was there to receive the package,and the packages end up back to the sellers,i have my mother 65 years old,always home in the morning taking care of my son,so if he knocks so she can hear him,this is a real inconvenience for me,i try to contact ups filed a complaint,but nothing happend,here is a tracking number from one shipment 1Z7F932E0357859179,my name is ramy elhabashy,and i live at 49 logan ave ,apt #1r,jersey city new jersey,07306,,,,,,,,,thank you
Don't use UPS for shipping
I purchased a used night stand, to match my existing one, from Dallas Texas. The person I bought it from offered to package it and I told her no, just take it to a pack n mail to make sure it was done correctly. They package it and sent it to me. When I received it the driver pointed out the box was badly damaged and advised to check it out. The top was completely broke in half along with other damage. This is Chestnut Oak which is an extremely strong wood. I filed a claim with UPS. A representitive called and asked about the packaging, never coming out to look at it. I told her the entire night stand had 3 layers of bubble wrap over the entire thing. They then used styrofoam in the corners to support it from moving, and them they filled the entire cavity with foam peanuts. They had the certified box labeled fragile all over it and listed this side up. In my opinion they could not have done a better job packing it for me. After waiting a week to hear from UPS I called them and they told me the claim was denied but could file an appeal. I filed an appeal and after waiting another week I called UPS again, again they told me my claim was denied. They said the packaging was sufficant. How can they tell that when they never even looked at it. The box was either dropped off a truck or something very very heavy fell on it and it didn't match how it was packaged it would have been damage. By the way it cost me $172 to ship this and I am real mad since this night stand was a very high end furniture and is not has not been available for over 6 years. Don't ship by UPS if you value the item your buying. There customer service people are absolutely the worst and rued people you will ever deal with.
UPS SUCKS! won't leave mail as instructed
why do I pay for HOME delivery when UPS holds my pkgs. a hostage at UPS depot 20 miles away from my house??? I request NO signature on my deliveries and they won't leave pkg at the door. EVERYBODY in the neighborhood gets pkgs left at their door/gate....but not me. I called trying to figure out WHY, but all the experts at UPS CAN"T tell me why. They just leave stickers at the gate...usualy in a place where I can't see the dang thing .......and then hold my mail at the depot and tell me to drive down and then return my mail back to sender. UPS SUCKS in a BIG WAY!!!!
UPS Billing Practices For Small Businesses
UPS expects to be paid almost instantaneously. It almost seems like they expect to be paid faster than they deliver packages. As a small business, I pay bills once or twice a month. It is simply not possible to pay each bill when it comes in. This is good enough for every other vendor except UPS. If UPS is not paid in 10 days or so they suspend your accouny. And it doesn't matter how small the amount owed is. I have had my account suspended for awing as little as twelve dollars. Of course, when this happns, we always seem to find out at the end of the day when we really need to send out a package. Does anybody else have a similaar complaint?
I ordered something online and it was being shipped UPS and according to the tracking information as of this morning (Feb. 9th) it was out for delivery on a truck. Later when I checked the status it stated that a "First Attempt" was made at approximately 10:45am, my office is open from 8am - 5pm. I called the receptionist and was told that he came in waited maybe 2 seconds for someone to come sign for it, and then stormed out. I have witnesses this be-rating behavior from this particular driver before. He not only has an attitude but he represents his company completely unprofessionally. When I contacted UPS about this driver (his name is Andy, works in the Elm Grove, WI facility), all they did was apologize and I was told he has been talked to about his behavior before, but HE SHOULD BE FIRED!!!!!!
UPS - incometent employees
I was expecting a delivery from UPS on Wednesday morning and that night I got an email stating that the location on the package no longer existed. "The business has moved"...Obviously it had not since I was sitting at work the entire day waiting for it and after after 6 attempts at delivering I expressed my anger to the supervisor at the dispatch location and they ensured me it would be redelivered before our office closed at 5pm. I got a call at 7:45pm from the driver telling me he was on our floor and our office didn't exist..... Turns out the *** ***** never attempted to open the door that lead you to the hall from the elevators. UPS is the last company I will ever resort to because of their incompetent employee's at all levels. 4 business days, 6 delivery attempts, 12 calls with the dispatch center & extremely poor customer service!!
UPS service doesn't compare to FedEx
I live in an apartment complex in a busy foot traffic area. If you leave something outside my door, it's for anyone's taking that is passing by. When FedEx has a delivery, they knock on the door. If no one answers, they deliver the package to the leasing office who gladly takes and holds it for me. I was traveling this week and UPS tells me they left a package outside my door - yep, its now missing. Thanks UPS. I won't buy from companies that ship UPS anymore - only FedEx. By the way UPS, I'm filing my claim and you are going to cover this one. Perhaps you should send your drivers to FedEx for training so they can understand the meaning of 'customer service'.
UPS in Yonkers, New York - U.P.S. Thieving Drivers
For the 2nd time in 2 years, some lowlife trailer park toothless inbred theif dressed in a ***-BROWN uniform stole a package addressed to me. @ years ago, one them stole a brand new Dell laptop I ordered for my daughter for Christmas....this time, a brand new Nokia 4g phone. Their package-tracking info says, "left at door"...which anyone with a rudimentary spark of intelligience knows is B*U*L*L*S*H*I*T.....never mind trying to file a claim with UPS, so I just stopped payment on my credit card and placed the order in dispute. These animals think that it's OK because it will become someone else's problem. These dirtbags in brown should be monitered every second of every day they are working.
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