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UPS sucks!!!

I order an album online for my client , so i pay a little more for my shipping 2 days.... well the company make fast my order and shipped but UPS took 1 week to delivery.... at the same time i ordered an item at amazon , same history but now i have to go to the POST OFFICE! because " Sorry we missed YOU" WHAT?!!! first if i paying for delivery to MY HOUSE!!! second: The guy never went to my door .... now i have to drive to pick up a package... Some company will be affected by this. because now i ask shipping by UPS or Fedex? im pretty sure that im not alone!
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Review
#302171 Review #302171 is a subjective opinion of poster.

Delivery and Tracking with UPS is questionable.

I purchased a Television back in November of which UPS never delivered. When my package wasn't delivered I contacted Amazon to find out why, of which I was never given a legitimate explanation as to what happened. I was forced to put in a investigation as to what happened to my package and it took UPS 6 additional weeks to figure out what happened to my package. They found the package, but I missed out on a good deal, because of the lengthy wait I requested a refund. Seems I have gotten myself into another situation with UPS's questionable delivery practices, as I am again waiting for another package I ordered on 2/29... So much for expediting a delivery. I paid extra to have the delivery made sooner and I am still waiting and they have also lost tracking on this package as well. I am beginning to question if UPS is a national delivery service or a bunch of Thieves???? Concerned customer once again!
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2 comments
Anonymous
#455563

You are right! UPS is a bunch of Thieves!!

I paid 50euro to deliver an envelope with a paper inside, and it took UPS one week to deliver it. Also the receiver had to go two times to their Office to pick-it up.

I mailed a customer complain to report the incident and to claim my money back. Still nothing.

I will never use UPS again.

Anonymous
#446519

if this keeps happening i advise u make sure your address in correct, add directions to your door, draw big arrow pointing to your house. cuz it seems like your at a difficult place to deliver to also tell the shipper you want "sig req" or better yet look up "MyCHOICE" from ups.

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Review
#302095 Review #302095 is a subjective opinion of poster.
My husband ordered some boots off Zappo, on 2/28/12 had them delivered with UPS with their 2-day shipping and they were schedualled to arrive Thursday 3/1/12. When they hadn't arrived by Friday we checked the tracking information to find they had been delivered on...
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6 comments
Anonymous
#797202

Actually what zappo said wasnt a lie ive had this happen to me where ups said that my package was already delivered then it arrived at a later date!

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Review
#301839 Review #301839 is a subjective opinion of poster.
Loss
$150
I have never in my life felt as if me being a customer had no worth until i had ups ship me merchandise every time I have delivered from them it showed out for delivery like 6am to 8am but for some reason didnt receive my package until 9pm then I ordered another...
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5 comments
Anonymous
#446506

"MyChoice" look it up

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#301698 Review #301698 is a subjective opinion of poster.
i had 3 packages shipped by a professional packaging store (authorized UPS shipper) containing my deceased grandmother's belongings that have a lot of sentimental value. we insured $1000 per package. 2 packages arrived together and all items in perfect condition. 1...
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1 comment
Anonymous
#442068

Legit complaint

Review
#301303 Review #301303 is a subjective opinion of poster.
Loss
$1000

UPS in Charlotte, North Carolina - Cant get a package on time for ***.

For a package shipped from florida to north carolina it took UPS (united postal *** 6 days past the original shipping date. went from port charlotte fl to jacksonville fl then the *** *** put it on a plane to Minnesota by that time it was friday so im sure my package sat there all weekend til sent to greensboro nc and behold its still not here. UPS is the worst shipping company ever and I will never use them again and make sure to tell everyone I know not to use them either. So in summation UPS you can suck it.
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1 comment
Anonymous
#439907

A number would help us see where your package REALLY went. As UPS doesn't use MN as a hub it would pretty unusual for an air package not to go through worldport and direct to another part of the country.

Review
#301112 Review #301112 is a subjective opinion of poster.

UPS delivered medication to wrong address!

I received a 2nd day air (UPS) package containing medication from Walgreens (sp?) of which was obviously dropped off at the wrong address (8 houses wrong). I called the number on the package (turned out to be Walgreens (sp?) and they are going to request UPS show up to retrieve the package and possibly get it to the correct resident. I am quite irritated by this continued lack of attention to detail and lacking and care in doing a great job (or any level of job "correctly". If they are not tossing electronics around (mine in particular), they are leaving packages in the rain, damaging packing tremendously or delivering to the wrong address. ***** What if this package was serious medication necessary for a persons life and UPS is aiding in degraded health conditions from something so simple as dyslexia or non-caring drivers. And... do not bother calling into the local office - they will NOT help and are only talented or quite skilled in serious rudeness and proof in not caring. If the top people in charge are this pathetic -- how can we expect those below them in the food chain to do any better? OK, we expect better from all but still - this is ridiculous! Someone PAID a bit more money for 2nd day delivery for a very important delivery and yet it ends as a huge FAIL UPS personnel, at least in my area, are complete idiots or at a minimum should quit their jobs and let one of these unemployed folks who would do anything to score a good job give it a shot!
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Review
#301011 Review #301011 is a subjective opinion of poster.

UPS in Raleigh, North Carolina - Driver tosses monitor onto floor - Supervisor?

On Feb 7th, we heard the UPS truck pull up by home. I stepped outside to meet the driver for my expected delivery of a high-end LED computer monitor. There were TWO employees in the truck. One was standing outside (turned out to be the drivers "supervisor") and the driver was in the back of the truck acquiring my package. I saw one foot poke through the internal doorway (access to the cargo area) and then my package hits the front floorboard of the truck with a nice impact (enough to crush one corner of the box). I stepped behind a bush out of site to see what further mistreatment my package might receive and I hear two more good "thuds!" before they driver approaches me with the package in which he handed to me. Desperately needing the device for an immediate online conference I took the damaged package and proceeded inside my home, too irritated to speak. The driver and supervisor just proceeded in joking and laughing as they rough-housed packages (or so the sounds implied as they came from the back of their truck before leaving). My box was held together by this point by only part of the tape. Otherwise I could insert my hand into the box in two different locations without opening the package. Calling the local office and complaining led to this: the driver and supervisor disagreed and they all wrote it off as a misunderstanding vs. having actually done anything wrong. The stand-in supervisor (so she claimed) stated "I am not listening to this and I am hanging up now." -- and that she did. Note: anytime you cause strong impacts electronics or toss electronic equipment around, there is usually an expectation that if it works at all, it will not last as long as designed due to loosened components inside, etc. The issue remains unresolved. It to many phone calls with corporate and multiple requests to get a phone call from the location manager. Of which still failed as he claimed he was too busy and had an associate phone me on his behalf (which sounded by voice to be the previous person who hung up on me - though I can not prove this). More phone calls and demands to speak with the location manager was made. The manage eventually called me back and was quite short with me, spoke very firm and quickly and claimed he would get the package replaced by Amazon. This resulted in Amazon contacting me to indicate "it does not work this way" unless UPS purchased another monitor for me (in which they absolutely did not do) and left me dealing with Amazon to attempt for a replacement (of which was handled by the great service provided by Amazon just fine -- something UPS could never live up to)!
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5 comments
urxml
#458663

What to take from this: the company supports abusive practices and no care is given from the top down.

Conclusion, poor employee behavior is well supported and consumer expectations of quality caring service is not part of the company vision.

Thank you for your reply's and excuses.

Anonymous
#441347

All packages placed in the shipping system are expected to withstand the rigors of shipping. That means new packaging, sufficient cushioning and adequate methods. The unfortunate thing is most companies cheap out on 2 of those three.

A company that ships millions of packages like Amazon never packs properly. I have NEVER seen an Amazon package with more than a couple of air pillows. I assume their feeling is labor and materials cost more than self insuring for the few packages that may get damaged.

While UPS drivers SHOULD handle packages as carefully as is feasible, the reality is all packages travel miles of automated conveyors with other packages running into them. When a 150# crate package runs into your poorly packed amazon carton it will look pretty bad. Make no mistake, THAT is on the person who sold you the goods, NOT the shipper.

Most likely the tape on your package came apart in transit, not in the package car, the driver should have handled the package with care, what you heard in may have been an 8 foot rolled up rug not likely to have been damaged by falling over yet making a large noise, and lastly if you were so very concerned you should have refused delivery.

Anonymous
#440675

I found this as I was trying to find a way to file a complaint myself. The two comments are disappointing to see.

As for my complaint, the driver didn't see me and throw down my boxes at my front door. It is peoples "junk" that keeps you emloyed. I know you think the suburban routes are just for birthday presents and department store deliveries. But, in today's business world, more and more people are working out of their homes.

That means more heavy boxes and more electronics. If you would like us to spread the word that your company doesn't care about small business and the entrepreneurial spirit, we can deliver that message better than you can deliver a package.

Anonymous
#439948

It was your responsibility to reject the shipment at the time of delivery. You knowingly failed to do so.

This is your own fault.

And all packages are tossed around. They drop up to 15 feet from belt to belt inside the automated sorting areas.

Then once on the truck they aren't stacked neatly, just kind of thrown in and bouncing around with all the other junk.

Again, this is your own fault. UPS did nothing wrong.

Anonymous
#439893

You must be a *** to think that this pkg wasn't bounced around on the way to the terminal ,in the sort where the boxes ride belt to the trucks.. sometime ,well most of the time they get smashed ,crushed stepped on you name it..

what happened in the pkg car was the best care it got..DON'T ORDER ANY ELECTRONICS ONLINE>>>YOU WILL BE SORRY!!!!! WE DON'T CARE ABOUT YOUR JUNK!!!!!

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Review
#301009 Review #301009 is a subjective opinion of poster.

UPS is by far the worst company EVER!

SO the ups website said my package was out for delivery, never came! i called the 1800 number four times and no one could help me! no one could find the driver,contact the dispatch or anything! I spoke to two "managers" and they are useless, a waste of time talking to them. They even told me they only use the UPS website to track a package! Why does UPS need to lie???? The best part i was on the phone for 40min i was then told at 10:27pm that the driver would here by midnight! really..... no one came... still waiting for my package! NEVER GO TO UPS EVER ANY ONE KNOW HOW TO FILE A COMPLIANT??????????????
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Review
#300983 Review #300983 is a subjective opinion of poster.

UPS DESTROYED MY MEMORIES!!!

I double insured the boxes on my mother's china and shipped them to my brother. I requested all 5 boxes be marked fragile and only 3 of the 5 were marked. Regardless, all boxes had broken items (several broken items). They have effectively shattered all memories of my youth. 7 broken salad plates out of 12, broken coffee cups, broken serving platters, broken vegetable dishes, broke, glasses, broken everything! Seriously? Your company has failed us in every way. There is no cash or replacements that can compensate for our lost memories. Way to go big brown. You have lost all my future business!
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4 comments
Anonymous
#439699

UPS and fedex are penny for penny almost exactly the same pricen with either one being the cheaper option to differing destinations, when using an air option.

Where fedex is cheaper generally is ground service, but only by a maximum of 5 to 10%. I wouldn't call thta "waaayyyy" cheaper.

And btw, we all know fedex ground drivers don't work for fedex, they are independent contractors or their employees making about the same as a mcdonalds fry cook. That helps explain the small cost difference.

Anonymous
#439095

Perhaps is right, but ups is waaaay more expensive than fedex in my experience(I ship things daily).

Anonymous
#439087

This is your fault for packing the items incorrectly. All mail carriers have official policies that writing "fragile" on something means absolutely nothing. And if salad plates and old coffee cups are your entire youth - get out more while you can!

Anonymous
#439006

You should educate yourself on how shipping works, including UPS, FedEx and the USPS. Then learn how to pack properly and/or have a person who has experience do it for you. Lastly learn to look in the mirror and realize YOU bear the responsibility for your poor packing and broken memories.

Putting a light bulb in a paper bag with the word fragile on the outside doesn't constitute adequate packing methods.

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#300684 Review #300684 is a subjective opinion of poster.