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UPS in Tacoma, Washington - Interception if customer not happening

Very simply- I ordered a part for my motorcycle, paid for 2 day delivery- shipped out on a Friday, it stayed at the transfer location in Kentucky for the whole weekend. Fine- I'm thinking if I can intercept it and have it stopped at the local UPS delivery hub I can then go down, pick it up, and get my motorcycle back on the road a day early because UPS residential delivery is always the last on the list. So I go all over the website and I can't get any help. I sign up for their "Customer Tracking" database and I'm thinkin "Great! This will let me stop the shipment..." WRONG! I call up their (800) number for help- I'm talking to a woman who can't speak english, zarking wonderful! I tell her my problem, she says "You have to contact the shipper" and I'm like "we're talking a big company- just like you- with a peabrain- just like UPS and they're not going to change that just because I call". *Big sigh* Screw UPS- now I have to wait an extra day- total of 5 days when I paid for 2 day shipping thanks to those ***.
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2 comments
Anonymous
#463003

You paid for 2 day shipping (2 business days) it left Friday it should come Tuesday.

Anonymous
#455876

The sender is the only person who can authorize a package intercept. This information is clearly available on their website.

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Review
#307724 Review #307724 is a subjective opinion of poster.
UPS driver stole my 27Inch Apple IMAC, says he delivered it behind a garbagecan, tries to re-sell it at AMAZON & UPS refuse to compensate me. The driver is a thief! Why leave such a large item in it's original manufacturer box careless on the first delivery attempt? ...
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10 comments
Anonymous
#509374

LOL at all the loser UPS drivers on here

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Review
#307476 Review #307476 is a subjective opinion of poster.
Loss
$2000

The Lying UPS Driver and management

I live in Norfolk Virginia and I order a lot of things online because I am disabled. The one of the UPS drivers here ( a middle aged white guy) would rather leave a fraudulent "attempt notice" then to walk up a flight of stairs with a package. If you call UPS to complain...you are told by the woman at the distribution center that you can just arrange to go to their location and pick your package up. Is she crazy? I don't know about you...but after I have paid extra for shipping charges...I really don't see the point in having to hobble over to their UPS distribution center: especially since I was at home each time that this lying UPS driver claims to have been unable to make his delivery. (During this same period I have gotten timely deliveries from both the post office and Fedex...So why not UPS?) I have complained enough times about this particular driver to know that his Norfolk supervisors don't care what he does. I am writing now because today I finally found a way to handle this situation. I called the store from whom I had made my purchase explained the problem that I was having with UPS and cancelled the order. At first the store wanted me to wait until the package was delivered back to them ...but after I explained to them that I never got the package and that UPS was their (the store's agent, not mine)...They immediately reimbursed my money and I made my purchase elsewhere with an online company that does not use this local UPS!
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1 comment
Anonymous
#455572

You did a great move. Big bravo!

Hopefully the store will receive all the complaints about UPS low quality services so they start taking action, and why not stop using UPS.

I admire you! I wish everyone finds time to report their bad experience with UPS.

I will never use UPS again.

Review
#307137 Review #307137 is a subjective opinion of poster.

I also will never UPS again

I have been trying to have a package delivered for days at a time I am home. I've paid the extra amount to schedule my delivery, but, of course the driver comes in the two hours I am not home. When calling to speak to someone, they text the driver to do a second attempt, but, they can't tell me if he/she will. While I can have it at will call, they can't tell me when it will be there because they have not idea when the driver is going to arrive. In other words, they continue on a vicious circle without any assistance or recommendation about how to obtain this package.
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Review
#307132 Review #307132 is a subjective opinion of poster.
I had a lenovo laptop being shipped to me via UPS. I was at home whole day on the delivery but by some miracle UPS missed to find me. I live on the 3 floor and UPS driver didnt even bother to come up to my door. I only found an info notice stuck on my mailbox later(...
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1 comment
Anonymous
#454441

the shipper requested the pkg be returned. call the shipper and ask why...

Review
#306796 Review #306796 is a subjective opinion of poster.

$96 to overnight a letter, & after 3 hours of phoning UPS

Update by user Mar 21, 2012

correction: ship date 3/16/2012, not 3/17/2012

Original review posted by user Mar 21, 2012

For 25+ years I used Fed Ex for overnight documents. 3/17/2012 first time sending through UPS (documents, not package) from L. A. to a Canada. Paid $50 at a UPS Store (Owned by Mailbox Etc. Not owned by UPS). Package was 24 hours late. The Canadian UPS driver demanded another $46 for "Canadian Custom Import Duty". Recipient business paid. Charged me back for it. (total cost $96.) 3 hours of phoning to the original shipper- UPS Store in L.A. area, UPS United States Operation, UPS International Operation, UPS Canadian Operation, even Canadian Border Service Agency (Canadian custom)... all declined responsibility to look into the problem. My own investigation reviewed that thhe problem turned out to be someone, not a computer at UPS decided that my letter has a value of $750, and therefore Canadian custom assessed an import duty of $46. !!!! All the documents prepared by the local UPS store (shipper) was labelled "Document, Value $0.00". I as the customer who ended up paying the total bill, has no right to ask UPS for an investigation or launch a complaint. Only the recipient in Canada that received the package can ask for an investigation !!!! That recipient said they may charge me more if they have to spend hours on the phone with UPS..... Everyone, if you think shipping packages using UPS is bad, they cannot even handle shipping a letter correctly !!! I even called Canada Border Service Agency (Canadian custom), they said UPS have such problems.... does he mean ripping off customers? No one at any levels of UPS could tell me where to call except to deny, and blame the other parties, and said that there is nothing they can do because I am not the recipient. ........Finally after 25 phone calls, I found a very apologetic lady from the UPS Broker Service in Canada. She issued me a refund (have not received it yet) and said the only person that could have hand written down a value of $750.00 is someone working inside UPS USA. By the time UPS Canada received my package, it is already marked "Value $750"...
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5 comments
Anonymous
#460218

mike, try googling the phrase "dimensional weight."

Anonymous
#454713

Lady what is your problem? Ups admitted the mistake and is sending you a check.

Sounds like they owned up and apologized. Bad luck with having a bad experience out of the shoot but alls well that ends well, I meanj except for the part about you needing a tampon change.

Anonymous
#454709

Dude you are full of donkey scat.

Pricing at ups stores for shipping is exactly the same as ups.com. What I'm sure you failed to do online was enter the dimensions. That would have given you the correct price online as well. I checked at ups.com and a package with those specifics, from bitchmond to a phoenix business address it was $59. If I used a residential address and had the correct zip code I'm sure it would have been exactly what you paid.

Too bad you can figure out how to post on this site but not operate the ups site properly.

You're a tool.

Anonymous
#454597

Best to deal directly with UPS. The stores are normally a franchise.

Anonymous
#454592

Went to a UPS store in Richmond IN. to ask about the rate to ship a package to AZ.

The package weighed 10 lbs. and was 48"X 21"X 7". The lady said it would be $69.50. I asked if the was a cheaper rate and was told no.

I went home and went to UPS.com and checked the rate and found that I could have shipped it for $17.50. I will never use a UPS store again!!!

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Review
#306654 Review #306654 is a subjective opinion of poster.

I WILL NEVER USE UPS AGAIN!!!!!!!

I WILL NEVER USE UPS AGAIN!!!!!!!
I WILL NEVER USE UPS AGAIN!!!!!!!
I SPOKE WITH A REPRESENTATIVE FROM UPS ABOUT SHIPPING A PACKAGE... THE REPRESENTATIVE MISINFORMED ME AND ALSO MANAGED TO NOT CHARGE ME FOR ADDITIONAL COVERAGE. THE DELIVERY DRIVER FROM UPS DROPPED MY PACKAGE ON MY PORCH WHICH BROKE THE SCREEN OF MY LAPTOP COMPUTER. AFTER JUMPING THROUGH HOOPS AND DOING EVERYTHING ON MY PART TO HAVE THE SITUATION HANDLED, UPS SENT ME IN AN ENDLESS CIRCLE TO FILE A CLAIM, WHICH RESULTED IN UPS TELLING ME THEY ARE SORRY THEIR REPRESENTATIVE DID NOT DO THEIR JOB AND INFORMED ME THEY WOULD COVER $100 OF THE $800 IT COST TO REPAIR MY SCREEN. NEEDLESS TO SAY I WILL NEVER IN MY LIFE DEAL WITH UPS!!!! I WILL ALSO SHARE MY EXPERIENCE WITH ANYONE WHO WILL LISTEN AND HOPEFULLY INFORM THEM OF HOW CARELESS UPS IS WTIH THEIR PACKAGES AND HOW UPS DO NOT RESPECT OR CARE ABOUT THEIR FAITHFUL CUSTOMERS!!!
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1 comment
Anonymous
#455560

Hi,

I feel sorry about your experience with UPS. I had a similar one, and I will definitely not use UPS ever again.

We have to let people know about how UPS neglect us. If we ALL stop using UPS low quality services, UPS will not exist anymore.

Review
#306568 Review #306568 is a subjective opinion of poster.

I WILL NEVER USE UPS AGAIN!!!!!!!

I SPOKE WITH A REPRESENTATIVE FROM UPS ABOUT SHIPPING A PACKAGE... THE REPRESENTATIVE MISINFORMED ME AND ALSO MANAGED TO NOT CHARGE ME FOR ADDITIONAL COVERAGE. THE DELIVERY DRIVER FROM UPS DROPPED MY PACKAGE ON MY PORCH WHICH BROKE THE SCREEN OF MY LAPTOP COMPUTER. AFTER JUMPING THROUGH HOOPS AND DOING EVERYTHING ON MY PART TO HAVE THE SITUATION HANDLED, UPS SENT ME IN AN ENDLESS CIRCLE TO FILE A CLAIM, WHICH RESULTED IN UPS TELLING ME THEY ARE SORRY THEIR REPRESENTATIVE DID NOT DO THEIR JOB AND INFORMED ME THEY WOULD COVER $100 OF THE $800 IT COST TO REPAIR MY SCREEN. NEEDLESS TO SAY I WILL NEVER IN MY LIFE DEAL WITH UPS!!!! I WILL ALSO SHARE MY EXPERIENCE WITH ANYONE WHO WILL LISTEN AND HOPEFULLY INFORM THEM OF HOW CARELESS UPS IS WTIH THEIR PACKAGES AND HOW UPS DO NOT RESPECT OR CARE ABOUT THEIR FAITHFUL CUSTOMERS!!!
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Review
#306557 Review #306557 is a subjective opinion of poster.

UPS will harass me for a bill is not mine

Send a package to a client in Canada, she had her UPS account and when I sent her i used her account number so she would pay for her shipping, she denied to pay, closed account and now UPS is billing me for a bill that UPS client was supposed to pay, UPS do not harass her, they harass me with the bill, and they have even sent me to collections because of this, i am not able to reach my client anymore, she refuses to pay, even though she received the merchandise, UPS claims if I am the shipper and the UPS account holder does not pay I am the one responsible, she is not anymore HA!! be cautious about this company they deceive their clients making them think you send the packages to the other person, they pay as they have am account with UPS and if they decide not to pay you are the one responsible not them!! UPS should be sued for this!!
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3 comments
Anonymous
#455248

Lets all work for free..

Anonymous
#454668

You agreed to pay the bill when you signed the waybill. You shipped the item when you originated the shipment.

Asking UPS to bill the receiver doesn't relieve you of the obligation to pay. UPS did as they were asked by you and billed the receiver but you are the person who received the service.

Anonymous
#453154

So if I ship a package, I can just give UPS an account # and they shouldn't charge me? GET REAL....You initiated the transaction, therefore YOU are responsible for the bill.

If the other party agreed to pay for the shipping, then you should go after them.

UPS has absolutely nothing to do with your dispute with the other party as to who is responsible. They wouldn't be in business if we could all just ship packages and say it's someone else's responsibility to pay....PAY FOR YOUR TRANSACTION

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Review
#306479 Review #306479 is a subjective opinion of poster.

Denied UPS Claim

HI I originally sold a guitar to a person in Nashville. I packaged up the guitar like I always do and shipped it UPS and insured it. The customer recieves the guitar and the box is damaged. It has a puncture hole on the top which something pierced the box and put a chip in my otherwise flawless guitar. The box is also scuffed and damaged. I contact UPS since I have the guitar insured. They pick up the guitar from the customer in Nashville with the box but the customer did not have all the packing material I used. He had thrown it out so he packed it in the origianl box with his packing. Ups picks up the guitar the next day. Tells me it could be five days before I hear anything. That's okay I wait. Two days later UPS calls me and says your claim is denied it was packaged poorly. So I argue with the girl on the phone from UPS telling her the box was perfect until UPS got a hold of it. Regardless she wouldn't hear it told it was denied and goodbye. So now I have a damaged guitar, which wil cost hundreds to fix, UPS charged me to ship it back to my house and plus denied my claim....I am so pissed off. and this is hardly the end of it.
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Review
#306436 Review #306436 is a subjective opinion of poster.
Loss
$600