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UPS in Giza, Al Jizah - Lost my passport

Lost my passport in transit on tracing system ha worst company in the world by far they showed completely no interest at all I wouldn't trust them to deliver a newspaper. I ad pre booked my flights and hotels and applied for all my visas I av been trying 30 years to get a contract like this and ups lost everything and no one wants to tell me why or even apologise they should never be allowed to deliver another thing there complaints dept is nil and so are there manners how can you trace a parcel to a sorting office and let it vanish off the face of the earth it's peoples livelihoods they re messing up and they don't give a ***
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Review
#308990 Review #308990 is a subjective opinion of poster.
Loss
$1500

UPS in Carol Stream, Illinois - Took them one month and a half to tell me my package was abadoned

I'm very upset about my experience with UPS. Had a package shipped to China back in February, the package was with the Chinese custom for almost a month, and I was never notified about it. After the Custom finally released it, I was told that I got the address wrong -well, the guy in the UPS store completed the form for me! - I gave them the correct telephone numbers again, and at the same time requested delivery status notices via email. Three days went by, nobody contacted the receiver; I had to personally contact their Call Center in China to give them the information again. The package was delivered 5 days later. I never received a notice in my email about the delivery. And today, 5 days later, I received a notice to say that the delivery address is not complete and my package was abandoned. The whole experience is simply unpleasant, and UPS didn't get it right even at the end, with the long delay, about the status of the delivery! I called the customer service to complain about this. The supervisor I waited for more than 20 minutes on the phone to finally talk to said she has no means to address this, since the UPS store I sent my package from is a franchise, and they don't have control over what happens with their packages in China. I feel so sorry for UPS to have customer service people who don't even understand what business means! Not going to use UPS for any international package again! Good thing is, my Mom finally received her birthday gift one month after her birthday.
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1 comment
Anonymous
#476572

Same thing is happening to me. Called UPS 5 times with 5 claim numbers.

UPS said they called and emailed me trying to verify contents, but the email and phone number is not even the number/email that is on the shipment slip. I am trying to pick up in China.

Please help if you have any advice. Thanks

Review
#308982 Review #308982 is a subjective opinion of poster.
Loss
$329

UPS and their bull

I was supposed to have a package delivered to me by Tuesday but the UPS couldnt deliver it because they couldnt confirm the recievers name. That should not even matter as long as its delivered to the correct address. I called and they told me they would deliver again the next day, guess what? same problem. One of their employers tell me that its in their like "holding tank" or whatever he also said that the driver delivered it to the wrong address and he'll try to get the package delivered one more time. Today i get home and my package still hasnt arrived, i call the UPS people back and forth explaining my situation to like 5 different representatives. But each of them tell me something different. They told me my only option would be to go to the office (out of town) to pick it up. *** no! What about customer service?! What has happened this week with this company is pure BULL, im never working with them again. They are liars! Im pretty sure they did not have the driver come to my complex about three times! UPS is suck, slow and full of excuses and lies. DO NOT work with them!!!! seriously.
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Review
#308947 Review #308947 is a subjective opinion of poster.

UPS UNRELIABLE LIARS

ups locations hire drivers who are unreliable who lie about makings attempts to deliver.... I have been waiting for my package at home like a fool while this idiots are lying to me since 3/19/2012.... it is now 3/30/2012... they promised to bring the next day and when i call they claim they never did... I HATE UPS, if my package gets returned i will not be able to have it ever again... Store Manager on 1800 Main Street in Los Angeles unable to assist me and also with an attitude. These people are aweful liars
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Review
#308813 Review #308813 is a subjective opinion of poster.
Loss
$200

UPS Insurance-Don't waste your money.

My father passed away last summer and my sister wanted a $5,000 stone sculpture that has become a bit of a family heirloom. I personally dropped it off at the UPS store and clearly explained how fragile and valuable it was. They assured me they ship this type of thing all the time and it would get there safely. This scuplture is unreplaceable and we got the insurance as a safegaurd. The scuplture was damaged beyond repair. Picutures were sent clearly showing the damage and they have refused our claim. It has been 6 months of haggling with UPS with no reimbursement. Will not use them again.
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2 comments
Anonymous
#458506

you did not buy insurance, you bought declared value coverage, subtle but important difference.

another fyi, anything packed by a UPS store is guaranteed to have a claim paid, it's part of their franchise agreement, shipping agreement with UPS and/or their cdv agreement.

that's not to say that UPS won't stall and delay, or that you won't have to show proof of value, but the store should be the advocate in this situation-that's part of their purpose.

if on the otherhand YOU packed it, all bets are off and you will be lucky is you get anything.

nikalseyn
#458464

hire an attorney and threaten to sue. Or, sue yourself in small claims court.

if you use an attorney, since it is not only valuable but has family and sentimental value and is irreplaceable, go for the value of the item PLUS compensation for grief, loss of connubial bliss, etc, etc. Make them pay for your loss

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Review
#308760 Review #308760 is a subjective opinion of poster.

UPS Driver endangerring public

We live is a quiet community with house quite far appart - Quiet until the UPS driver take the secluded road for race tracks. Caught one yesterday raving its engine for a full dragster race. Smoke the tires over 50 or 70 yards to reach a speed of 45 mph. Called UPS 800 number to report the incident (not the first time) - They indicated that I would be contacted by the local branch, which didn't happened. They refursed to give me a complaint reference number nor they were able to tell me who they were contacting nor what my local branch was. This company is useless when comes to customer service, they sway you off with no regards for the potential tragic consequences they driver may cause.
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4 comments
Spotnik
#458608

must be using an illegal turbocharger on that brown delivery truck!!! drove them for a couple years and you couldn't get one to burn out even on a bet!!!

Anonymous
#458604

the trucks at ups dont do burn outs ***

Anonymous
#458498

ridiculous! there is no way you're going to get a commercial vehicle, laden with freight or not, to smoke the tires.

you are obviously oblivious. thanks for the laugh though, ya tool.

Anonymous
#458407

:cry :cry :cry :cry :x :x :cry :cry :cry :cry

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Review
#308557 Review #308557 is a subjective opinion of poster.

Misdirected UPS packages

This has happened for the third time--someobody else's package, clearly marked to another address, has appeared on my porch. This time two of the house numbers are transposed--dyslexia, I guess. I know from experience that my choices are to spend half an hour of run-around on the phone with them to get them to go come get it, or just re-deliver the thing myself, which I resent since I have bad arthritis and don't work for the UPS, or just open it up and see if it's anything I want. If their delivery people are going to be this inept, the least they could is provide an easier system for correcting their continual errors. Maybe an email address, clearly indicated on shipping label.
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Review
#307942 Review #307942 is a subjective opinion of poster.

UPS STINKS !!

UPS has lost a package. They are saying that they dropped it at my local post office yet the post office shows no record of it.. I have spent the last week trying to get info on a lost package. The UPS people are extremely rude and refuse to do anything to help in the situation. It took me a week to get to a supervisor, she was the worst of all of them. I will be using FedEx from now on. SHAME ON YOU UPS...GET YOUR ACT TOGETHER AND MAYBE YOU SHOULD CONSIDER HIRING EMPLOYEES THAT ARE CUSTOMER FRIENDLY !
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7 comments
Anonymous
#1117024

They are bad

Anonymous
#514264

The UPS web site stinks. Information gets deleted when using the "back button".

Data can't be restored. Can't go back a line, etc.

Anonymous
#462071

i agree about ups...what a slacking bunch of idiots. can't tell ya how many times they've screwed up my deliveries. pete, my friend you sound like you belong with 'em

Anonymous
#462053

"Pete" YOU should get a life. You haven't a clue what you are talking about.

Given that you MUST work for UPS. Get the facts before you mouth off...UPS wasn't suppossed to deliver the package to the house.

They were supposed to take it to the post office. D A

Anonymous
#462033

your package will be there Monday at sometime..so if you miss it to bad. we'll send it back after a few attempts.. you don't a life; so you can wait all day for an package.

sincerely

UPS

Anonymous
#457002

Wish it was that simple. We don't get post office delivery at the house.

UPS says they gave package to PO. PO signed for package but said it was never scanned at the facility.

Both blaming the other...meanwhile I'm the one who gets messed over. To top it off the shipper isn't helping out....but that's another story.

Anonymous
#456951

The Post Office lost your package. Why is that the fault of UPS?

If your shipper uses smart post or basic shipping (the cheapest available options), then UPS delivers your item to the post office who then delivers to your house.

Sounds like UPS did it's job, now the post office has to figure out where your trash is.

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Review
#307933 Review #307933 is a subjective opinion of poster.

UPS in Tacoma, Washington - Interception if customer not happening

Very simply- I ordered a part for my motorcycle, paid for 2 day delivery- shipped out on a Friday, it stayed at the transfer location in Kentucky for the whole weekend. Fine- I'm thinking if I can intercept it and have it stopped at the local UPS delivery hub I can then go down, pick it up, and get my motorcycle back on the road a day early because UPS residential delivery is always the last on the list. So I go all over the website and I can't get any help. I sign up for their "Customer Tracking" database and I'm thinkin "Great! This will let me stop the shipment..." WRONG! I call up their (800) number for help- I'm talking to a woman who can't speak english, zarking wonderful! I tell her my problem, she says "You have to contact the shipper" and I'm like "we're talking a big company- just like you- with a peabrain- just like UPS and they're not going to change that just because I call". *Big sigh* Screw UPS- now I have to wait an extra day- total of 5 days when I paid for 2 day shipping thanks to those ***.
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2 comments
Anonymous
#463003

You paid for 2 day shipping (2 business days) it left Friday it should come Tuesday.

Anonymous
#455876

The sender is the only person who can authorize a package intercept. This information is clearly available on their website.

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Review
#307724 Review #307724 is a subjective opinion of poster.
UPS driver stole my 27Inch Apple IMAC, says he delivered it behind a garbagecan, tries to re-sell it at AMAZON & UPS refuse to compensate me. The driver is a thief! Why leave such a large item in it's original manufacturer box careless on the first delivery attempt? ...
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10 comments
Anonymous
#509374

LOL at all the loser UPS drivers on here

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Review
#307476 Review #307476 is a subjective opinion of poster.
Loss
$2000