Anonymous
map-marker Little Rock, Arkansas

Customer service agent

I received a ups failure to deliver card 6 days after an attempt to deliver was made. I had to drive 30 miles to the nearest pickup point indicated on the card for self pickup. All of the information on the packege was correct for delivery. I have received ups deliveries at this address for years. The agent seemed unconcerned about my request for an explination and suggested that I try Fed Ex next time. Is this policy? I have always been very impressed with UPS and its service. I hope this was an isolated incident. Thank you for your time.
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Anonymous
map-marker Glendale, California

Limited availability of customer service

We shipped our package internationally with UPS last week, and it got stuck at US Agriculture Department. UPS has for this case a customer service available 6 am - noon EST only ! We are pacific time, so by 9 am they are gone and messages were not returned until the next day ! My complaint is that the UPS system with limited office hours and limited availability and limited effort of calling is not set up to reach the customer in time. Only when I complained and requested to get the supervisor, Iwas told I would not be called back, as the supervisor was not in and would be back next day ! Guess what, the supervisor called me. Jsuta a week too late, our package was ruined by then.
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slickity
map-marker Metairie, Louisiana

Yep, liars and rude

Received email from shipper, clicked on tracking, saw "incorrect address, driver held". Address was CORRECT, so I called UPS, was told I cannot automatically have all packages held, but to join "My Choice", and THEN they would hold them, I joined, holding packages was NOT an option. I emailed UPS, got call this AM, rude woman told me, "your package is here", address wrong", I told her, NO the address is NOT wrong and I want all of my packages held for pickup. She said she would "flag" (whatever that means) my address to hold all packages. Now, WHY couldn't the person I spoke to yesterday have done that AND why can't the driver find my address? I'm not hidden away, I'm just outside of New Orleans!
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2 comments
Guest

I would think my choice would be easy for you drivers.. I dont know who you are son of Dave,but saying that the package would get damaged is going alittle far dont you think....

Guest

Yes but we shower often. And we all hate mychoice, so if you don't want your package mysteriously somehow damaged, don't use it.

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Anonymous
map-marker Miami, Florida

UPS Run Around

Pay UPS Store #4441, Davie, Florida, to package, insure, & deliver an antique light. UPS damages one glass part beyond repair. I make the claim. I'm willing to have a duplicate glass piece made; they investigate and learn its not possible. This is a 90 year old piece and is not replaceable. UPS wants the whole lamp to be given to them in order for me to get my insurance claim. Despite the promise from the local UPS store that they would not confiscate the item. This has been going on for 4 months. I call the main UPS corporate offices and they defer to the store. Anyone else know where to go for resolution?
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Anonymous
map-marker Plainview, Texas

Those bastards owe me a package

i hope they all burn in *** because it arrived and scaned and was sent to deliver at 8:44 am and its 7:39 pm 3 days after its supposed to deliver so *** them all they probably stole it those *** delivery men who make minimum wage sell your stuff on the black market Quality control my *** my advice go with U.S.P.S instead of UPShit if you ask me over all screw them never ordering from them again and customer service that automated *** *** *** because i want to kill myself every time her high pitch voice goes off.
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Loss:
$150
Anonymous
map-marker Oakland, California

UPS HAS NO CUSTOMER SERVICES!

UPS shipped two packages at 10 AM at veterans day to my house. Both items were marked as shipped, BUT my 3rd package was marked as 'The receiver is on a holiday. Delivery will be attempted when the receiver returns' AT 10 AM!!??!?! The UPS guy was in such a hurry to leave! He left and was driving away when I got down to my gate! HE SAW ME BUT WHY DIDN'T HE GIVE ME MY 3RD PACKAGE? Aside from all that, I can't email UPS because they require some Infotrack # that I don't have. I tried to call customer service, but they don't have anyone I can talk to, but a *** robot. I hate UPS.
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troy t Zga
map-marker Ramsey, Illinois

UPS Mess

100 words is not enough. June '11, Apple delivery, driver signs, misspells name, Apple alerted calls me, I find computer dumped at gate, Apple reports driver. 7/12, UPS driver uses USPS box for overnight delivery, gets reported by USPS, again not me don't know what happened to driver. 9/2 UPS Freight LTL, claims cant deliver 300 lb heater not contact on shipping order (lie, some inside UPS guy sends me order later # on it.). 9/8, UPS refuses to deliver once they make it to my town, because local office says my road is dangerous. Guy driving a 40' empty tractor trailer. I have a 42' class A fully loaded 40,000 lb. Claims can't turn around, have a 150' circle drive, tell them, ABF turning 53 footers in my drive, no way!!! The agree to dump shipment in my builders apt building driveway, WAIT, they failed provide lift truck (order specified lift). I have to hire a driver, bobcat and trailer to get my heater home. UPS just apologizes, won't pay 240$ for the cost. CHEAP FOR WHAT 3 GUYS DID. UPS next day saver, reports delivery of my chemo to my porch, leaves in USPS mailbox (again) in heat, messed up. Wish I had room to show u the emails from them, but none apologize or offer to pay. I guess they hate me, this is no way to run a business. Use FEDEX........
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Marshall H Kmi
map-marker Chicago, Illinois

UPS rotten service

I had a shipment being delivered from Massachusetts to Chicago by UPS, normally a two day transit. It was picked up at a commercial customer site and shipped. For some reason, they routed it indirectly, and it arrived at Franklin Park late Friday. They told me they would not deliver it til Monday. I offered to pick it up at the Franklin Park depot, they told me that would be too much trouble. I told them I would lose a $10,000 sale (the customer needed the item to finish a large order for Saturday pickup), they said too bad, rules are rules, we can care less. I am filing suit against them, see how much they care then. UPS is a large company, and too cavalier for their own good. If possible use anyone else. Federal Express would never treat a customer like this. Marshall Hagy Chicago
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Loss:
$10
8 comments
Guest

Truly rotten service. This company simply does not care.

Same issue. Nine hours on the phone, two supervisors that promised to get my package back, neither lifted a finger. Then charged me cod fees for my own miss shipped package.

Never been treated so poorly.

Guest

hey marshall I m no longer an *** out wandering around live in Columbia sc now email me ay ruth_screechfield@***.com

Guest

Yep Marshall... When are you getting your halo? You are a scammer and a liar.

Guest

If this is the same Marshal HAGY that sold motorcycle parts in Chicago then I for one do not believe a single word this liar, thief and bucket of vomit has to say. He caught me on ebay for just over $400 Aust.

He is well known here in Australia, he caught a fellow from the UK and at least 3 motorcycle enthusiasts in the USA have warned me about him. I have no problems with UPS and do at least 2 shipments a month from the UK and one from the US. I would like to attend court when he instigates proceedings and give evidence about this thief. I still retained notes of my conversations with him and his receptionist Laura Collins.

She seemed decent enough and advised that all she gets is complaints about this low life. There are warnings on other sites about HAGY. Have a read and form your own opinion.

He regularly changed sites on ebay when he accumulated a number of negatives. Ebay were aware of his activities and REFUSED to take action.

Guest

Way to embelish, UPS told you "too bad" and something was "too much trouble"? I call BS and it makes me wonder what else you have lied about.

In any event, good luck with your lawsuit.

I highly encourage you to sue, you will waste a lot more money (compounding your perceived current loss).

When shipping 100's of thousands of packages daily it is possible that something can get misrouted.

If it was that important why did you not 'play it safe' and choose expedited service? Cutting it that close was pure foolishness if it would trly cost you 10k.

Guest

don't waste your time with a lawsuit. shipping insurance through any carrier doesn't cover indidental damage, which is what you'd be seeking.

Guest

The first thing I thought when I read your complaint is why did you order your stuff last minute, especially with 10 grand on the line?

Guest

I went to the fed ex area of this web site and found they treat people just like ups! I guess we are have no chance.

Good luck with that suit! LOL

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usernamehere
map-marker Bristol, Rhode Island

UPS is the worst option for shipping

A while back, UPS left a package clearly marked "XBOX 360" in front of my house, and they were surprised that I reported it missing when I got home at 9:30pm after working a 13 hour shift. The UPS driver was rude like he always is, and accused me of lying about the package not being there. Previously, he had complained to me, my friend that used to live with me, and my pet sitter every time I received a heavy package. Since then, they have required a signature for every delivery. This is a huge inconvenience since I work until 8pm, I can't be home for the deliveries. So I have to wait to get the shipping notice on my door, ask them to hold the package at UPS, and drive 30 minutes to the UPS location. If I have a day off work and wait at home for my package, the driver doesn't usually get to my house until between 6pm-7:30pm. Waiting at my house turns out to be a waste of my entire day AND night. UPS is a waste of time and I will be searching for a shopping website that uses only FedEx or USPS.
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3 comments
Guest

2nd day sometimes has a morning opption as well..

Guest

Once you have reported a package 'missing' after it's been delivered, UPS will put a signature required on any future deliveries. You obviously live in a bad neighborhood and the local crackheads are now not able to 'steal' your merch.

You should be thanking UPS, not complaining like a little beach.

Guest

Grd service del has til end of day for del maybe you should pay for nxda service so you can receive del before 1030am.....thats what I do if I need my pkg early and how things to do....

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DonnaKay
map-marker Waycross, Georgia

UPS is terrible

I am writing a complaint about UPS due to the fact a vital document was ordered last week that i needed for a Job that i am supposed to start in 1 week. I ordered this document and paid $17.50 for it to be sent over night. Three days later i still do not have this document. The local UPS office in Blackshear Georgia states they could not find address but had my phone number and did not call. The 2nd day they did call at 8:30am but still did not deliever the package. Day three we are still waiting at 5 p.m. We did call but the office states hopefully it will be delivered sometime today. I will never use UPS for anything else.
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2 comments
Guest

I HATE UPS ! soooo much !

I order a CD I came home to find it on the floor ripped and b broken !! seriously?! why would you throw it in my yard where theres big dogs ?! you guys are paying for a new one or else your going to get sued.

you should have even threw it in my yard in the first place ! i hate you !!!!!

Guest

We had a package they said they delivered but we never recieved. When we called them to report it they told me it was "not their problem".

How is it not their problem if THEY are the ones that didn't not get the package to me. The company I ordered it from sent it. I will never use them again.

This was an extremely expensive item that was extremely hard to find. I didn't even get my money back they just told me it was not their problem.

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Arvell Tvc
map-marker Rancho Palos Verdes, California

UPS Dropped the Ball - Big Time

Ordered a generator a couple of days in advance of getting hit by Hurricane Irene as a backup for my sump pump. Paid $250 to have it delivered no later than Saturday (I am in NJ and it was scheduled to hit early morning on Sunday). I called the company that I ordered from to make sure that the shipping instructions were clear. Didn't think that I'd need this b/c I paid to have it there on Saturday, but I wanted to be sure. My receipt and all written correspondence reflect Saturday delivery. I waited at home while tracking my package. Seemed to be going ok. Around 3pm it arrived at a UPS storage facility 45 minutes from my house. I called UPS just to make sure that they were going to deliver it. There are no road closures or delays around my area. They proceeded to tell me that my package would arrive on Monday. When I asked about picking it up, they said no because it was a on a large truck. Clearly they screwed up the order. I spoke with a couple call center people and they couldn't help. They suggested that I seek a refund for my trouble. Thanks UPS. What a bunch of ***
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9 comments
Guest

UPS might want to spend more time on there appearance also, there uniforms are boring and brown and there service is *** thus making UPS Brow ***.. They need new colors, something that doesn't remind us of ***...

because that is what they are!!. Where is DHL, at least there on time and reliable...

Guest

UPS dropped the ball again today, our company checks were supposed to be Thursday and when we called there still sitting on the truck and it is Friday afternoon.... What a joke...

start paying employees more than 8 an hour and they just might work harder.. idiots..

Guest

UPDATE: To their credit, UPS recently credited me the cost difference in shipping due to their mistake. Thanks to all the support from the folks on this message board.

Guest

UPS is to blame? Possibly...No tracking # makes it difficult to know for sure. Why are you unable to provide that info?

Anyway, it doesn't seem like UPS are being "a bunch of ***

Because the driver doesn't know the status of your package except it's on his car? Or was it because they didn't deliver the same day it arrived at the nearest center despite the late hour? Or is it because they wouldn't empty out an 18 wheeler to try and find your package?

They delivered the next business day and at some point explained the Guaranteed Service Refund with you. If your package was delivered late, not due to acts of God, you are entitled to a refund.

Let's not forget that the local UPS employees in your area are your neighbors and they were under similar dire circumstances as you. Count your blessings that the generator wasn't needed and you will have received it without having toi pay the $250 and will be in great shape for the next disaster to come.

Guest

The box for "Saturday Delivery" on the UPS label is clearly checked.

Guest

Writing Saturday Delivery on the box doesn't mean that is what they shipped it as, and thus were charged for. As another poster noted, only Next Day Air and 2nd Day Air packages qualify for the Saturday delivery option and only IF Saturday was specified on the label.

That would mean your label would have to have a '1S' or '2S'. Otherwise the shipper is incompetent at properly manifesting a package or lying.

Provide the tracking number it will show what they paid for and specified on the LABEL.

Guest

Package arrived around 8pm on Monday. The UPS shipping documents specified Saturday delivery.

Plus the shipper wrote "Saturday Delivery" all over the box.

I asked the driver what happened and he just muttered that he was really busy and tried to leave as soon as possible. Pretty certain that this was a UPS issue.

Guest

UPS only delivers next day air on Saturday's . Sounds like the shipper messed up What's the tracking number?

Guest

My guess is it arrived as scheduled, but your shipper didn't do as you asked. Provide the tracking and it will be more clear.

Also when a package arrives at 3 in the afternoon, that doesn't mean it will be delivered that day, it still has to be unloaded and sorted. Or do you think UPS has delivery drivers waiting all day to start their deliveries, like at 5 pm.

Your anger should be aimed at your shipper.

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Anonymous
map-marker Brooklyn, New York

Dear UPS: use the doorbell!

Literally every time I've had UPS ATTEMPT to deliver a package to my apartment, they have not used the doorbell. Then when I leave my apartment I see this lovely post-it on the front door saying they stopped by, while I was at home, and left. I've called them to make sure they would come when I was home. And I'd be home. Yet still the doorbell does not get rung and I get yet another post-it left on the front door to the building. I've checked with the superintendant, and the doorbells work and are labeled correctly. So my question to UPS is: What is it about doorbells that is preventing your delivery personnel from using them?
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1 comment
Guest

yeah same problem with me. They didnt even knock.

Addy Fee

UPS - Completely incompetent

In less than one week, UPS has fouled up 3 deliveries. The first box delivered was almost unrecognizable. It was battered so badly I posted the photos on Facebook because no one would have believed it. The second package arrived with both items damaged. The shoe box inside was punctured, smashed and broken. Those photos also made it to Facebook. The 3rd delivery was to have been today, but UPS sent the package to the wrong Post Office, causing more of a delay. I have spoken with their Customer Service department for each delivery (or non-delivery) but this continues to be a problem. Do UPS employees have no sense of quality performance or pride in their work? The packages they deliver have been paid for by customers with hard earned money, and they deserve to have their possessions handled carefully -- not tossed around for hockey practice. Unfortunately, most online vendors use UPS exclusively and don't even offer upgraded service to FedEx. I think UPS has become too big with all of these exclusive contracts, and as long as the vendors give no upgrade options to customers, UPS will continue their slovenly, careless practices. I have managed to draw some satisfaction that UPS trucks have no air conditioning. Thus, I feel a sense of karmic justice in this triple digit weather.
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6 comments
Guest

AT LEAST YOU GUYS GOT YOUR PACKAGE, THEY SWORE UP AND DOWN THEY SENT MINES AND PUT IT ON MY PORCH ALL BECAUSE THAT'S WHAT THE TRACKING STATUS SAID. WOULDN'T EVEN LET ME KNOW WHO THE *** DRIVER WAS!!!

OR EVEN WHAT LOCATION IN *** MEMPHIS IT WAS ORIGINALLY SO I COULD VISIT AND SEE WHAT HAPPENED.

***. I JUST SPENT 200 DOLLARS ON ONE OF MY POOR *** NEIGHBORS AND THEY DIDN'T EVEN HAVE THE DECENCY TO COME BY AND GIVE ME ONE OF THE ITEMS I BOUGHT FOR THEM.

Guest

UPS messed up a delivery and expects me to pick up my package further than where it came from, THEY HAVE THE WORST SERVICE

Guest

I ship several hundred pieces a month via UPS, and have an issue maybe two or three times a year, which I consider a pretty good average.

Maybe the problem is not UPS, but rather with you or your shipper.

Lady I Afi

I too order a lot online and found many vendors offer no choices; however, I have found the the post office if far more reliable than ups. Makes no sense to me, but they are now.

When I have the choice, I choose Fed Ex, then the post office.

Last on my list is UPS. After my experience with them and Sears, Sears may change their shipper and they should since UPS wanted to charge Sears for the original shipment, the return shipment and me for double the freight on the return shipment.

Guest

My first time using ups was total ***! its safe to say i will NEVER use ups again!

Margaret Y Ozq

I AGREE

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Anonymous
map-marker Scarborough, Ontario

Delivery of product

I'm disgusted with your "claimed" attempt of delivery service. No one was within probably 40 miles of this house and they claimed 3 attempts!!!!!bull----! I would like this delivery done NOW!! I have had prior deliveries that were done without any problems. Please find out the fault here. This is upsetting,not UPS standards. When I contacted customer service I was told someone would contact me within an hour...poor sap I believed them. If this isn't resolved asap I will make sure everyone I have contact with know about this expierience Deliver the parcel tomorrow Please
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Anonymous
map-marker Monroe Township, New Jersey

Lost a package and then I spent five and a half hours waiting for them to unlock the place.

After attempting to correct the shipping address for the iPhone 4s delivery ups proceeded to lose my package for three days and then when I got to the location to pick it up because I didn't trust them to try to ship it and they told me that it was locked up and I should come back at 3 when they would have access to it. Then when I got there I was told they didn't know how long it would be. So I ended up having to wait a total of five hours for them to get me the package. Absolutely atrocious in my opinion.
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1 comment
Guest

The UPS individual offices are individually owned--like a franchise; but I've been told, there's one guy, who owns UPS, just fyi.

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