Latest review first
UPS in Antioch, California - Gave me a defected lamp then if i wanted a refund i had to pay for shipping myself.
i think they have a contract with ups cuz they sent me a defected lamp and now i gotta pay for their mistake...no fair.......i would not buy from advance lamps evereverever again unless ur stoopid....no good no good....i am so pissed off this is bull s--- how do they expect me to buy from them again what if this happens again now i bought a lamp and i gotta pay because they sent me a defected lamp.....DO NOT BUY ANY THING FROM ADVANCE LAMPS OR WHEN THEY MESS UP U WILL HAVE TO PAY FOR THEIR MISTAKES....
I was expecting a package delivered by UPS today, so I stayed home to sign for it. My building doesn't have door bells (unfortunate, but not much I can do about that), but it's never been a problem with other companies because they always call in advance so I can tell them. UPS does't call. They show up, look at the door and leaves a note containing no contact info and calls it an attempt to deliver. I call customer service who tells me that even though my package is still on a car driving around the city, I can't contact the driver and they only make one delivery attempt in one day so tomorrow I basically have to sit in front of my building all day since just calling me is to much to ask. Ended up having to change the delivery address to a different part of the country (no alternative address here) so I can have the package sent through the postal system. Thank you UPS
UPS AND THEIR RETARDED DELIVERY DRIVERS
today i saw the driver come and was rather excited but then expirienced the worst service ever. needless to say i was pissed off. when asked a question he refused to answer and had a terrible attitude. he would very strongly refuse to give out their names and repeatedly told us that this wasnt their "job" etc. this worried me as maybe they dont even work for the company and is a scam of some sort, so then i called the company and found out that in fact they were their employees.then i decided to search online and not surprisingly found many complaints which also affected me,such as hidden fees and so on. we have already paid the company to ship the package to us but they have come up with aan array of fees. when asked what they were they would not answer and tell us its not their "job". im sure this will relate to many of you but all i could get before i walked away in rage was their truck #: 672637 and licence plate (alberta, CA): J-42970 -sincerly an unhappy victim
I paid for overnite delivery at a huge cost because I am leaving for a month and wanted the item before I left. I ordered on Thursday UPS got the package Friday. Their website shows that it has not left the facility in Tenn I live in California. the website shows...
UPS is like a mafia ops !
Had a shipment sent from the Netherlands to Cambodia. Story is long, but suffice to say they are now asking me more than 100 % of shipment value, to have my stuff delivered, without any justification ! They also say I cannot refuse delivery and have the stuff sent back to shipper ! UPS customer service continues to tell me to contact their agent... who is exactly who I am having problems with !! They are making me crazy and I really feel I am in the hands of extortionists. Don't use UPS, it might be cheaper than competitors, but it seems to me as ' organized crime"!
How does UPS know when to *** me?
Update by user Jan 26, 2018
Never updated. Never contacted by UPS.
No resolution nor refund offered.
Tptally unresponsive to questioning. Now will use then only under duress.
Original review posted by user May 16, 2012WHY? In the name of Jesus H. Christ and all the Apostles, WHY can't they deliver on time? How do they know that your missing the delivery WHICH I PAID DEARLY FOR will *** me beyond belief, yet non time sensitives show up the next day. From NJ to DFW, overnight I get. But I PAY for expedited delivery and they *** up by the numbers? I am less than 4 miles from the major hub center center. The 5 pound package was tracked as "out for delivery" this morning (due at my door at 10:30 today). Now it is "rescheduled" for tomorrow. My package is on some trailer somewhere, and I'm out $750 air fare (cancel what I have, wait for the UPS guy to assle by tomorrow, then pay some ungodly airfare since I am now a walkup). AND THEY WANT TO GIVE ME *** ABOUT ASKING FOR A REFUND! FedEx isn't much better. Had the same kind of incident last week. So I changed to UPS. From now on I think I will just fly and pick up my equipment at the factory.
Reason of review
Problem with delivery
UPS in Madrid, Madrid - My order was from UK to Spain it never arrived
I ordered on line for plants from UK. apparently they did make it to Spain, but UPS claimed not to have delivery address, first lie, my fone number, second lie, my E mail address, third lie; I understand they have sent me a postcard, which I am still waiting for. I had to cancel the order, therefore their customer lost a customer. I have tried to find out a directors name and e mail address this appears to be impossible. Great publicity for the company as I would never use them. Obviously I would reccomend any friends not to use them, expensive and totally unreliable.
UPS in Ardmore, Oklahoma - Killed my Boxer,in my driveway not on road!!!
I have a pet safe containment system for my dogs so that they stay in the yard. When UPS comes up my driveway the dogs go meet them. But they don't come up the driveway slow due to being on a time schedule! On 5/10/12 my dog was ran over by UPS. This driver has made many deliveries to us and was aware how the dogs ran out to the truck. I think if he had slowed down this could of been prevented! But does UPS care -NO- just deliver fast!! The package was for the dog. The driver apologized and I believe he meant it but that won't bring my dog back! I blame UPS and their policy. No matter what deliver on time no matter what the drivers load is. Too much pressure on the drivers causes stress and not enough thinking time.
UPS in New Providence, New Jersey - Refused to serve me saying he had no time, and I could come bvack later or go elsewhere
This is one of those UPS places. I went there to return one of my JC Penny caltaloguue purchases since JC Penny had tied up with them to faciliate free returns and exchanges of things bought online. I go and there is no one. I wait for 10 min, after which the owner (named Pankaj Teli) walks in. I hand him my merchandise with the invoice that came with it and then says he cannot see any price on it. I told him that was the only slip that I got from JC Penny other than my electronic recepipt. He says it will take him a long time to refund theat return since he will have to talk to a JCP representative about it, and started attending to the customer behind me in line. I told him if he had a computer, I could send him the elcetronic receipt if that helped (rememebr though this was all through no fault of mine). he refused saying computer was for internal use only. He told me I could either come back later, or got to another store if I was in a hurry. They happen to be the only ones offering this service for JCP witin a 10 mile. SO my only option now is to keep putting up with his obnoxious and unprofessional behaviour, so make the 10 mi. trip every time I have to use this service. I may as well stop buying from JCP online.
My comment back to UPS -- this is not my first issue....
5/9/12 To: The Robbers who are AKA UPS From: Angie Skochdopole Re: $3.38 Invoice I received the enclosed invoice for $3.38 from you for no apparent reason. I will not be paying you an additional $3.38 for anything. And, I will NEVER be using UPS again in the future due to the horrible service I experienced with trying to use you to return something to Home Decorators. I want you to cancel my "account" and take me off any further correspondence or communication or "customer list", as I will never be a customer of yours again. I had a horrific experience with your Web site, and UPS in general in the process of trying to return some things from a vendor who required a UPS return. I will no longer be using that vendor either – b/c I do not want to be bound to sending returns via UPS. I have already paid more to return the merchandise than the merchandise even cost! I will no longer be ordering anything from any online or catalog vendors that use UPS for shipping – and, I am a huge online shopper. So, please take me off any list I am on within UPS. Please shove this $3.38 charge up your collective ***, and leave me alone in the future, as I would rather eat my young than have any experience with UPS in the future.
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