Latest review first
UPS in Los Angeles, California - Paid extra for 2 day air. Got it 7 days later.
When I paid twice as much for 2 day air, instead of UPS ground, it was because I needed the assurance that the package would be delivered FAST. However, I got my much needed package, in about the same amount of time. Also, the UPS driver was a liar... UPS ***. My package shipped-out on the 1st. I expected it on the 3rd. On the 3rd, I received an automatic UPS notification late in the afternoon from UPS stating the following: "The customer was not available on the 1st attempt. A 2nd attempt will be made." I took the day off to receive this package. I sat by the door all day. No door knock. No door bell ring. Since it was friday, and the following Monday was a holiday, they delayed my package 7 days later... UPS ***. When I called UPS to ask why I didn't receive a "Sorry, we missed you" label on my door, the CSR said the driver actually tried to deliver my package to a different address. I don't blame the CSR, I blame the driver and/or UPS Corporate as a whole. I believe he couldn't deliver the package in his shift, either due to laziness or due to UPS understaffing and overpromising... either way... UPS ... U R ***...
UPS Has had may package for 3 weeks...
I can't make this up... Please track package number 1Z8038450349063480. Despite daily phone calls from the shipper and myself, UPS continues to send my package to Montana, I live in Louisiana. I spoke with a supervisor yesterday, who informed me, all packages were being re-routed to Salt Lake due to the hurricane. Which is BS!!! They've been sending my item to Salt Lake for 3 weeks! UPS has lost a loyal customer. Their poor delivery service is only surpassed by their lousy customer service. The customer service is the WORST I have ever encountered. Good Bye UPS!!!
UPS in Madison, Wisconsin - Rigid, Inflexible and Uncaring
Started early in the morning to correct a situation where a shipper erroneously marked "adult signature required". I asked the UPS delivery guy at my work if he could intervene. He did, assuring me that the product that was on schedule to be delivered did not require an adult signature. WRONG! My son answered the door and at at 16 could not sign for the merchandise. He had a note from me saying it was ok but the driver did not let him sign. He then would not agree to meet me to pick it up from the truck. I will now have to take time from work to go by their distribution center which is not convenient. Horrible mess . . . I always avoid UPS when possible.
UPS is awful
I am a working woman who travels for a living. I usually leave Sunday evening and return on Thursday evening. I work from home on Friday. This week I happened to get home Thursday afternoon. I just missed the third UPS notice. USP tried to deliver on Tuesday (1st attempt) and Wednesday (2nd attempt). I expected them to try when I was away but I figured I would pick it up on Friday. Remember the 3rd attempt notice was just left on my door this morning. I just called UPS to schedule the Friday pickup. BUT they have already returned it back to the sender. Why would they not give a few days leeway for those who travel for a living??? I can't believe they already sent it back by Thursday at 1pm. I am so pissed that they didn't spread out the deliver out or keep the package for at least one day at the local site. I hate UPS! What bad customer service!!!!!
UPS sucks, big time!!!
They always screw up my orders, they never come when they are supposed to, and they charge SO MUCH MORE than USPS, for a completely inferior job. When I order something, I demand that they do not ship it UPS , or I order from someone else. Anyway, my work placed an order for my business cards. They were supposed to be here 5 days ago, we track the package, and it was in my state, 1/2 hour away, six days ago, and then instead of going out for delivery the sorter shipped it back to where it came from. I explain, "I need these business cards, I am printing out my email address to give people my info. Can you please overnight them?" They casn't, the package has been sorted and there's too many packages to do that... The only company that ever screws up my delivery is UPS, and they do it predictably. God I hate this company...
UPS wrong day delivery
Seriously, I ordered my package on Thursday from Urban Outfitters and they use UPS to ship. It apparently got shipped on Friday but won't be here until Wednesday which is the day I start school. It was using the 3 day select. I consider 3 days to have been: Friday, Monday, &Tuesday. But no. Now I won't have my shoes for tomorrow, when I thought they'd arrive today. There aren't any words to describe how upset I am about this. The worst part is that there's nothing I can do about it and the fact that my shoes are being moved around at the pace of a slug.
Letter to UPS
Hi UPS, It baffles me that I have no way of relaying my concerns to this company in a manner that it will be treated with respect and considered seriously, rather than to call a center and receive polite but unhelpful customer service and then to receive a phone call from someone who couldn't care less about the concerns of a customer, just concerned to get them off the phone. While in the past I have only had a few let downs from this company after tonight my faith in this established corporation has massively dwindled. This event was caused due to callous behavior, in regards to a medical package sent through your delivering service. Instead of completing a delivery that took multiple days and left a patient without their much needed medical supplies, a new driver and their supervisor felt it wiser to just mark the delivery as attempted, however with security cameras on premise this has been verified to be a false claim. But due to their inability to navigate and read the patient is without their medical supplies, as the supervisor who did call was too baffled by this revelation to actually be helpful or allow for a retry as it was the driver's fault and not the patients that the delivery failed. Also the attempt for contacting the patient was delayed until conveniently a half hour prior to the building closing. This entire incident reminds me that while I am not a fan of fed ex due to their inability to actually notify the person of their presence before leaving a package, at least I know that a new driver is not trained to just ditch a few orders by their supervisor as everyone just covers for them, and the customer has to suffer from their callous and unprofessional methods. In conclusion, UPS suffers from poor communication, customer service and training. Thanks so much for wasting a few of my days and placing a consumer of yours in a dangerous health situation! Sincerely, Someone who has had enough.
UPS in San Jose, San Jose - Two Day Delivery Now 4 Days and Waiting
Trusting UPS, I shipped time sensitive material on a second day UPS delivery. Their tracking data now says it has been on a truck for 3 days not 5 miles from the delivery point. Repeated calls to UPS customer service have been "pass the buck" scenarios each time. Talk to one person, Oh, I'll have to connect you to a specialist in that area", another 5 - 10 minute wait on the phone then, "Oh, that's not my area. I'll connect you to a specialist..." i spoke with no fewer than 3 "supervisors" and got the same run around each time.
UPS - The Strongarm Collectors of DISH?
I am no longer a DISH customer and I returned their trashy receiver weeks ago. Tonight a UPS driver showed up at my door demanding that I give him items that I didn't have to be returned to Dish. I told the driver that I did not have anything and that he was sent in error (A call to DISH verified that they received my receiver already) but the driver wasn't hearing it. He wanted to come in and see if I still was using it (I now have the much-better DirecTV). When I told him no, he said he wanted me to box up the old DISH dish for him to send back. When I didn't he stormed off and peeled out of my neighborhood where my kids were playing near his truck. I will never use UPS again if I can help it!! You lost a loyal customer with one really bad apple
UPS in Latrobe, Pennsylvania - Adult Signature Not Really Required
I live on a military base housing area. I had some buddies that just got some muscle cars after a deployment and would come to my house and work on them in my garage. They would have ordered parts come to my house due to the dreadful amount of time that the military mail system takes. 4 or 5 times they had placed orders they would either just place the item at my door and leave, or if they were being nice ring the doorbell and go away. I confirmed with my buddies that they asked for an adult's signature. Then one day I came home and found a very small box at my door, it was obviously a cell phone sent from verizon. I'm a nice guy and I worried there is someone out there that is in need of this phone and won't get it for a longer period of time due to some lazy truck driver. So I called UPS via the 1800 number and they patched me to the local office... I told the lady about the previous packages and this one and my concern that something of sentimental value can't be replaced with cash. She told me it was a drop and release area because of it being military housing... which I know for a fact that there are plenty of people in the military cause it was that or go to jail. So I tell her that people lie and say they never got it so they can get stuff for free by scamming. She was still stuck on the drop and release thing. So after the conversation grew to small swear words I finally broke down and told her "WELL, FINE.... NEXT TIME I SEE SOMETHING AT MY DOOR NOT SIGNED FOR... I'M GONNA PULL IT INSIDE, CALL YOU AND TELL YOU I NEVER GOT IT SO YOU CAN SEND ME A NEW ONE!!!"... She got real pissed and said..... "Really? WELL YOU AND EVERYONE IN YOUR NEIGHBORHOOD IS GOING TO HAVE TO SIGN EVERY TIME..." "Thanks, Ma'am... that's all I've been asking for... thanks"....click
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