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I will never use UPS again!!

So i ordered a laptop and accidentally had it shipped to the wrong address (which i know was my fault) It was supposed to go to a family members home to keep it a surprise or else i would have used my own. But the thing that *** me off the most is that i called UPS and told them right away what had happened. Cause my tracking number said it had already been delivered 6 days ago. There best advice was to go to the address itself and get the package!! At that point I didn't mind cause there are only 3 houses on that block and my aunt's house was one of them. I actually went knocking on doors and of course no one has seen it, Which i actually doubt very highly but whatever. But what i actually discovered when i went knocking on doors, is that the address I had put in for delivery actually does not exist!!!! (even checked on MapQuest and Google) So again I called UPS to let them know that the address was non existent! And of course they didn't get a signature they probably just dropped a $700 laptop on the door or maybe some UPS guy/woman got a nice tip!! So there going to start a investigation which i'll get an answer in 8-10 Business days. But now after reading this website I probably wont get anywhere with this company. The UPS drivers just drop items off at any location just to get there job DONE!!!
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3 comments
Anonymous
#759888

I just did the same thing, my address used doesn't exist either. So who knows where my package is really going to.

Anonymous
#543925

I love when people screw up but that's ok. UPS screws up and it's the blame game.

If a shipper is too cheap to pay the extra couple bucks to require a signature, that's not the drivers fault. And if it's an unmarked box Mr. Driver has no idea what's in it.

Actually they will likely recover it despite your error. When they do please make sure to comment on that as well.

Good Luck

Anonymous
#543889

well you certainly fvcked that up

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Review
#346208 Review #346208 is a subjective opinion of poster.
Loss
$700

UPS Innovations,, AETNA and USPS

UPS Innovations is a department of UPS. UPS Innovations sends the items they get to the US Postal Service for delivery. The UPS Tracking number is changed at the USPS so when your package gets lost they don't know where it is. I order medications that sustain my life through Aetna who ships by UPS through UPS Innovations who gives it to the post office. I sent in an Rx over two weeks in advance. It is lost. No one can find it. No one can help me find it. UPS customer service says it was delivered to USPS. USPS says they don't have it. I got bounced back and forth with no resolution. The only person they didn't blame was George Bush. NEVER USE AETNA mail order pharmacy, UPS or UPS Innovations. They are FUBAR and, well, the post office. What can I say. Put the three together and it is a formula for disaster. REPEAT:: NEVER EVER USE AETNA, UPS, UPS Innovations, USPS. Find another way.
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1 comment
Anonymous
#543885

why is this posted in the UPS section? UPS doesn't just decide to give your package to the post office, it is requested by the company that sent it to you because it's a cheaper option for them.

Aetna cheaps out on you, UPS delivers it to the post office without a problem, then the post office loses it, and you complain about UPS?

they're the only ones who did the job right! lol you've failed.

Review
#346187 Review #346187 is a subjective opinion of poster.
UPS delivery guy was delivering a package to my business when my 30 pound austraiian shepard circled behind him and sniffed his shoe; he suddenly kicked my dog, getting her airborne, and claimed she bit him. I was within 5 feet of the incident, she didn't *** him (I...
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15 comments
Anonymous
#1409832

You will lose this argument every time. You need to talk to the animal control authority for your area.

They will educate you accordingly and give you a warning. You are responsible for the dog no matter what. A delivery person should not have to wonder whether its safe to enter a property or not. A lack of language control doesn't help matters either.

A simple apology (whether right or wrong) would have been all it took for a resolution. I am not a delivery person but am sympathetic to the thousands of situations that delivery people have to endure every day.

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Review
#345492 Review #345492 is a subjective opinion of poster.
I received a notice on my door today that this was UPS' second attempt at delivery and that they would make one more attempt tomorrow. I called the 1800# and asked the rep when was the 1st attempt to deliver made. I was told yesterday at 5:50p.m. I was at home at...
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5 comments
Anonymous
#543933

We do that because we love to make three attempts on every stop so we can work til 8 pm and our kids are in bed when we get home!

I get blamed for knocking too hard. For knocking too lightly.

For leaving packages with a neighbor you don't get along with ( I wonder why)

Quite honestly we don't get have a lot of time in our schedule. I seldom look for a bell and most don't work anyway. I knock count to 15 and if no one makes a sound I am gone. Funny your neighbor who saw him didn't take your package.

My guess you don't get along with them either. Go figure.

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Review
#345310 Review #345310 is a subjective opinion of poster.

UPS lied about delivering the package

I bought a new vaccum cleaner online which was shipped via UPS. After waiting for a week, I checked the UPS website, which indicated that they delievered the package. I was home all day and the UPS guy never came. When I complained with the online store, a week later the UPS guy came asking about the condition of the package. He told me that he left it at the door and left (without any signature). So I filed a complaint with my credit card company. They started an investigation and followed up with UPS. Now UPS somehow cameup with a fake signature that the delievered the package. If there was a signature, why did the delivery guy say he left it at the door? Now my credit card company is claiming UPS has my signature and wont reimburse me the money. Now I paid $174 for a merchendise which I dont have. UPS stole it.
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Review
#344916 Review #344916 is a subjective opinion of poster.
Loss
$174
I ordered some items through a company and I realized the process time for the order to be sent out would take a few weeks. The items were sent on 9/5/12 and was to be delivered "by end of day" 9/10/12. Which isn't bad at all. Only a week. Well, I was checking...
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Review
#344829 Review #344829 is a subjective opinion of poster.

UPS

Save yourself the stress and heartache and don't bother mailing ANYTHING with UPS. Your package is more likely to get to you if you let it fly away in the wind or attached it to a pigeon carrier. I had a time sensitive package sent to me via UPS's 2nd day air service from Pittsburgh to New York on a Tuesday, due to arrive on the Thursday. It is now Monday night and the package, which I have a tracking number for and have been tracking, has not arrived. This wouldn't be so devastating if UPS bothered to be forthcoming, or if I hadn't taken the last 3 business days off to literally sit and wait for this package (that was only sent via UPS because it is literally life altering and I needed the assurance that it would get here ON TIME). Instead, UPS seems to have taught their customer service people to flat out lie to you. On Thursday, the excuse was that it was sent to the wrong center and they needed to redirect it to the correct center. On Friday, the excuse was that even though they spent the day telling me on the phone that the package was on its way to be delivered, they in fact forgot it at the facility. On Saturday, they said that they do not make residential deliveries and will in fact have my package to me early Monday morning and will have the center that now has my package, call me themselves. When I asked them for the center's address, so I can pick up the package, they admitted to not knowing which center my package was with. No one called me on Monday. I called them, and they said the center will be calling me and that the package is in fact out for delivery. At 9am, they said the package will be here for 7pm. At 6:50pm, they said the package will be here for 8:30pm. After about the 6th call, someone from the center finally called to assure me the delivery truck had my package and was on its way. The center eventually just stopped picking up their phone for me or the customer service staff. At 8:30pm, the customer service staff said the package will be here for 10pm. At 10pm, the manager finally admitted that the package will not be arriving today, but again claimed it will arrive by end of the day on the next business day. FINALLY, the manage agreed to give me the address. I'm about to go there an hour before their doors open so I can sit there and hopefully get my package when they finally open their doors. All I can hope for at this point is that they haven't lost my package. Believe me when I tell you that you're better off with any OTHER company. UPS will take your money and your package and run and pay their employees to LIE to you for kicks.
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1 comment
Anonymous
#540483

When I read these complaints I realize how lucky I am here because I have awesome UPS service at my apt complex. We've had the same driver for many years and he is absolutely fabulous.

Sorry not everybody is as lucky. (I have an awesome FedEx driver as well, luck of the draw I guess)

Review
#344749 Review #344749 is a subjective opinion of poster.

UPS in Roseville, California - Theft Rings nation wide

For at least the last 6 years UPS has been turning a blind eye to high dollar thefts by drivers. The company refuses to investigate, repeatedly. I have had at least 4 high value items stolen by drivers in the ROCKLIN CALIFORNIA warehouse. In the last 3 years thefts are up over 1200% Headquarters refuses to do anything about it. I have talked to DOZENS of friends around the country and ALL have experienced the exact same thing. It's time to expose these thieves and the structure that supports them. If we keep people from using them, especially before Christmas and we take food out of their mouths, maybe they will wake up before i beat the ____ out of the next driver.
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4 comments
Anonymous
#542509

I ordered $97 of goods form USA firm webhealth and they used UPS to deliver and they never deleivered. They lied and said they tried but they never did contact me ever and now say they have "destroyed the goods" and won;t communicate with me.

Thevies. Tiem to go to court and claim with the law maybe?

Anonymous
#541263

Okay, how do you know it is your driver??? It could be one of the part-time loaders or sorters that are pilfering from your packages.

Don't blame the driver just because he is the face you see. I know of many people, drivers, part-timers and management, that have been fired for theft at UPS.

Anonymous
#540272

If they steal from you, why do you keep using them?

Anonymous
#540270

Yeah, that's why I use FedEx. UPS is known for thefts of products and doing NOTHING about it.

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Review
#344644 Review #344644 is a subjective opinion of poster.

UPS in Chicago, Illinois - DRIVER WALKS AWAY WITH PACKAGE

When I came to the door the UPS driver was walking away with package in his hand going to the truck,"I said excuse me is that package for me" and his response was " Its to late no I waited long enough for you to come to the door" and continue to walk to his truck get in it and pulled away with the package in his hand. If any one have an address to the corporate office i want to send letters about this to D. Scott Davis ( Chairman & Chief Executive Office), John McDevitt (Senior Vice- President Human Resources and Labor Relations), Myron Gray ( President of Operations), and David Abney( Chief Operating Officer). and any other person who will be able to make sure that this driver don't just get a slap on the hand. I have never in my life experience such poor customer service.
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4 comments
Anonymous
#556727

You left out obama. He wants to hear about your problem also, just like the other people you looked up on the internet and listed.

Anonymous
#556155

yea ups is terrible. That's why they are number 1.

dumb ***!! :p

Anonymous
#543937

At least he didn't throw your computer over the fence like the FedEx guysdo!!!

:)

Anonymous
#540271

USP is terrible. Next time, use FedEx.

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Review
#344643 Review #344643 is a subjective opinion of poster.
Loss
$70

UPS terrible service

I had a package to be delivered. Driver reported attempted delivery, I was home all day. I called to reschedule, I was told I had to meet driver at a business across the street from my house, because his schedule was too tight to drop package at end of my driveway, so I could send my son up to get it. This is absolutely ridiculous, next will my mail carrier want me to walk to my neighbor's for my letters? Extremely poor customer service. I will ask in the future for all packages to be sent thru postal service.
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Review
#344159 Review #344159 is a subjective opinion of poster.