ymeiliu L
map-marker Carol Stream, Illinois

Took them one month and a half to tell me my package was abadoned

I'm very upset about my experience with UPS. Had a package shipped to China back in February, the package was with the Chinese custom for almost a month, and I was never notified about it. After the Custom finally released it, I was told that I got the address wrong -well, the guy in the UPS store completed the form for me! - I gave them the correct telephone numbers again, and at the same time requested delivery status notices via email. Three days went by, nobody contacted the receiver; I had to personally contact their Call Center in China to give them the information again. The package was delivered 5 days later. I never received a notice in my email about the delivery. And today, 5 days later, I received a notice to say that the delivery address is not complete and my package was abandoned. The whole experience is simply unpleasant, and UPS didn't get it right even at the end, with the long delay, about the status of the delivery! I called the customer service to complain about this. The supervisor I waited for more than 20 minutes on the phone to finally talk to said she has no means to address this, since the UPS store I sent my package from is a franchise, and they don't have control over what happens with their packages in China. I feel so sorry for UPS to have customer service people who don't even understand what business means! Not going to use UPS for any international package again! Good thing is, my Mom finally received her birthday gift one month after her birthday.
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Loss:
$329
1 comment
Guest

Same thing is happening to me. Called UPS 5 times with 5 claim numbers.

UPS said they called and emailed me trying to verify contents, but the email and phone number is not even the number/email that is on the shipment slip. I am trying to pick up in China.

Please help if you have any advice. Thanks

Anne A Moj
map-marker Plano, Texas

Misdirected UPS packages

This has happened for the third time--someobody else's package, clearly marked to another address, has appeared on my porch. This time two of the house numbers are transposed--dyslexia, I guess. I know from experience that my choices are to spend half an hour of run-around on the phone with them to get them to go come get it, or just re-deliver the thing myself, which I resent since I have bad arthritis and don't work for the UPS, or just open it up and see if it's anything I want. If their delivery people are going to be this inept, the least they could is provide an easier system for correcting their continual errors. Maybe an email address, clearly indicated on shipping label.
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Anonymous
map-marker Antioch, California

Gave me a defected lamp then if i wanted a refund i had to pay for shipping myself.

i think they have a contract with ups cuz they sent me a defected lamp and now i gotta pay for their mistake...no fair.......i would not buy from advance lamps evereverever again unless ur stoopid....no good no good....i am so pissed off this is bull s--- how do they expect me to buy from them again what if this happens again now i bought a lamp and i gotta pay because they sent me a defected lamp.....DO NOT BUY ANY THING FROM ADVANCE LAMPS OR WHEN THEY MESS UP U WILL HAVE TO PAY FOR THEIR MISTAKES....
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1 comment
Guest

why is this the fault of ups?

please don't have children.

Anonymous
map-marker Phnom Penh, Phnum Penh

UPS is like a mafia ops !

Had a shipment sent from the Netherlands to Cambodia. Story is long, but suffice to say they are now asking me more than 100 % of shipment value, to have my stuff delivered, without any justification ! They also say I cannot refuse delivery and have the stuff sent back to shipper ! UPS customer service continues to tell me to contact their agent... who is exactly who I am having problems with !! They are making me crazy and I really feel I am in the hands of extortionists. Don't use UPS, it might be cheaper than competitors, but it seems to me as ' organized crime"!
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Anonymous
map-marker Madrid, Madrid

My order was from UK to Spain it never arrived

I ordered on line for plants from UK. apparently they did make it to Spain, but UPS claimed not to have delivery address, first lie, my fone number, second lie, my E mail address, third lie; I understand they have sent me a postcard, which I am still waiting for. I had to cancel the order, therefore their customer lost a customer. I have tried to find out a directors name and e mail address this appears to be impossible. Great publicity for the company as I would never use them. Obviously I would reccomend any friends not to use them, expensive and totally unreliable.
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2 comments
Guest

Perhaps he was once told he was "scrawny". ;)------------------scrawny [ˈskrɔːnɪ]scrawn yadjective /ˈskrf4nē/ swiecnrar, comparative; scrawniest, superlative(of a person or animal) Unattractively thin and bony(of vegetation) Meager or stuntedWeb definitionsscrawny - scraggy: being very thin; "a child with skinny freckled legs"; "a long scrawny neck"scrawny - inferior in size or quality; "scrawny cattle"; "scrubby cut-over pine"; "old stunted thorn trees"wordnetweb.princeton.edu/perl/webwnScrawny - Variations in the physical appearance of humans, known as human looks, are believed by anthropologists to be an important factor in the development of personality and social relations, in particular, physical attractiveness. ...en.wikipedia.org/wiki/Scrawnyscrawny - Thin, malnourished and weaken.wiktionary.org/wiki/scrawny

Guest

There's probably more to this story I'm guessing. Most countries don't allow live plants to be imported by an individual.

It probably got seized by customs. Nothing you can do really.

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nox i
map-marker Liberty, Missouri

UPS - Redelivered a refused package?!

WTF UPS! I knew before the *** package ever left the sender that I didn't want it, and I called UPS as soon as I received the tracking number (before UPS' tracking website showed that they got the package from the sender). They have the capability to verify my identity (as evidenced by the fact that I had to answer several questions about items on my credit reports to setup an account on UPS' website). However, those jackballs don't allow me to refuse a package until the driver physically shows up at my house. FAIL.

I would expect the identity verification to be good enough evidence of my physical address for them to accept a refusal BEFORE delivery, but NOOOO...

So I left a sign on my door, refusing the package. That night, UPS' tracking website showed that I had refused the package and that it was returning to sender.

Well guess WTF I found at my doorstep today... that's right, the GD package.

I called UPS' customer "service" line to complain and demand a return. Yes, I was told on a Thursday at 7pm Central, a driver would pick up the package from my doorstep on... MONDAY. "Not tomorrow (Friday)?" "No, sir." "I get a lot of packages; if the driver comes to my house tomorrow to deliver another package, can I hand him this one?" "No, sir. If you do that, the package will just be delivered to your house again. You have to wait until Monday." FAIL.

Wow, that's retarded.

Moral of the story: Those *** REALLY want to push you to take the packages, even if they are for *** that Amazon sends you that was accidentally ordered. Of course, that's another FAIL for Amazon, because I couldn't cancel the *** order even though I clicked Cancel Order a few hours after it was placed and before it was shipped. *** all 'round.

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Loss:
$120
2 comments
Guest

You're a tool.

Kevin Zrd

Moral of the story: You "accidentally" ordered a product online. You waited hours after it was placed to Cancel the Order.

You selected an item from Amazon, ordered it, and UPS delivered the item to you. YOU failed, try again.

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sallyfield
map-marker Plainfield, New Jersey

UPS driver stole my 27 Inch Apple IMAC & UPS refuse to pay me for it.

UPS driver stole my 27Inch Apple IMAC, says he delivered it behind a garbagecan, tries to re-sell it at AMAZON & UPS refuse to compensate me. The driver is a thief!

Why leave such a large item in it's original manufacturer box careless on the first delivery attempt? Why is UPS allowing deliveries to garbage can instead of people especially when this was a private residence?

How can you possibly hide a 27 inch Apple iMAC behind a trashcan? Why didn't they leave an info-notice requesting that the buyer pick it up or be available for delivery?

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Loss:
$2000
10 comments
Guest

LOL at all the loser UPS drivers on here

Guest

fact: you ordered something and asked for signature required (?) from retailer/etailer

fact: items shipped without signature requirement, or driver would not have done a driver release

fact: your item was not found

fact: you did not ship the item so YOU will not be reimbursed by UPS for item

fact: the shipper will be reimbursed

fact: you made libelous statements that you can neither validate nor offer any proof of

fact: i do not work for UPS

fact: i do post here under a ficticous name

fact: you post here under a ficticous name (or you would be sued for libel)

fact: you don't have facts, or merely refuse to post here truthfully

susposition/presumption: had driver left a delivery notice, you would be here complaining that the item wasn't left at your residence because it's very inconvenient to wait at home all day or drive to the local center

Guest

@2 cents you obviously do not know the facts so I suggest you keep your comments to yourself. When in doubt it is best to ask before assuming and hiding behind a fictitious name.

Guest

maybe that will help you buy a clue.

no one trying to justify anything just stating facts. you on the other hand are the one making libelous claims of stolen merch by a driver with attempts at reselling on amazon. instead of making wild claims and further more attempting to bully me with a false assumption that you know who i am or think i work for ups, just pay attention.

ups will pay verifiable claims to the shipper of the merchandise...THAT IS NOT YOU. sorry i felt like i had to use caps because you apparently don't listen. ups will pay for items left on a doorstep that turn ups missing, they do not "refuse to compensate" but they will only reimburse the shipper, again, that is not you. so because they are not paying you does not mean they are not paying.

there's your 2 cents, sweetie, now put your habit back on and fly around the convent til you cool off and/or get a clue.

Guest

@ u not smart you are a UPS worker and we know who you are. No need to hide behind a fake name and justify anything wrong.

Guest

You requested signature for delivery from the shipper but that means nothing if they didn't specify and pay for signature service when they shipped it.

You are not the one generating the label, you didn't pay the UPS bill so you didn't request UPS to do anything.

Guest

@Rick We requested signature required but they clearly didn't bother to do that.

@Alexander it is awful. Why can't they leave an info-notice so customers can retrieve sensitive items at the local center.

Guest

this is the difference between signature required and no signature required.

and UPS is NOT refusing to pay for this, anything that's stolen off your porch is covered 100%. apple would be the one who would get compensated first, not you.

Guest

UPS indeed stinks, 2 weeks ago i order a video card from newegg. i pay 2 day delivery and was supposed to get it by friday, the UPS guy came at 12 o clock at the time Everyone is working and left me a note that he will try again Monday, wth i pay 2 day delivery, so i call UPS and complain i ended up having to pick it up at 9 pm in the warehouse.

This week i order a medium size desktop tower, worth 179$, and guess what, when i got home i found the huge box with a pc painted on it on top of the open front garage sofa facing the road, the thing that *** me off is that they dont even bother to hide it or anything they just simply dont care, Yes they dont leave a small box behind a trashcan but they do leave a huge box and dont bother to hide or cover it, UPS scks bad there is no doubt about it. Also i have a big trashcan, didnt bother to put my package behind it.

Guest

Blame the shipper!!!NO sig. required means we leave it..YOUR fault for ordering online.. Best Buy has plenty in stock!!!!Think ,instead of saving $4.00 you lost it all DUH

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Andreas Qhd
map-marker Windsor, Colorado

UPS holds my package hostage

I ordered goods from Wales (I live in the US). The store owner notified me when she shipped the goods, and provided a tracking number for a UK company that works with different shippers (including UPS). The tracking information indicated that UPS had the goods, but that on two different days – when the UPS driver was on route to my house – the package was subject to a delivery intercept because of multiple errors in the address label. The package was then redirected to the "correct" address, some 700 miles away.

I called UPS is a panic, and in the course of a day was told several different stories by seven different UPS employees. Initially, I was told to contact the UK shipping company to obtain a proper UPS tracking number. When I did that, the UK company told me that they were in contact with UPS, who would investigate. When I called UPS back, initially I was told that there was no problem since the package had been successfully delivered; then I was chastised for not waiting for the UK shipping company to get back to me (even though my first UPS contact had told me to call back); then that there was a disparity between what was really happening and their tracking records. In short, the government (I assume federal) had intercepted my package. After not hearing anything for twelve hours, I called UPS that evening to see when the government would release my package. At that time I was told that the feds did not have my package, that a "fraudulent hold" had been placed on it, and that it had been delivered to somewhere in Kansas. I still have no idea who placed the fraudulent hold – both Customs and the original shipper have been mentioned. In any case, UPS refuses to do anything – I was told to contact the shipper and get them to initiate an investigation. Until that time, UPS will hold my package hostage. I was also told that there was no record of the shipper's initial contact with UPS in the morning. I should further say that "shipper" was defined as (a) the person I paid; (b) the company who shipped the package. I've contacted each, but am not sanguine.

Obviously, receiving a number of different stories that vary considerably from the tracking records is upsetting. But what really disturbs me is UPS's passivity. Though they cannot specify who alerted them about supposed fraud or why, I am supposed to sort everything out with companies some 7000 miles away (including the UK arm of UPS, which actually moved the package to the US). I can prove who I am, and what I ordered. Obviously, I am very disappointed at UPS's ***-poor customer service, and will no longer use their services.

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Loss:
$500
2 comments
Guest

They did the same thing to me in Aug13. What really pissed me the most was that they wouldn't tell me or the shipper what the *** was going on.

Like you, I beleive that our wonderful US government is to blame. thank you Osama!

Kevin Zrd

Sounds to me like the person who shipped the package *** it up. UPS can't deliver a package successfully if the shipper doesn't know how to process international shipments.

Believe it or not, it's not always the shipping company's fault.

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Anonymous
map-marker Manchester, New Hampshire

UPS unreliable

Ordered 6 items from Amazon, 5 were delivered early or ontime by either USPS or Fedex. The final item was out for delivery on the promised date but never made it here claiming my address was incorrect/ I called UPS and the local office promptly called back and apologized telling me that my address was valid( I knew that). I live on Mian st ina small rural towm 30 miles from the UPS depot.. their truch usually drives thru town about 12:15- 12:30 PM daily like clock work.. My package was returned to the shipping depot at 12:11 PM , "incorrect address". This is certainly not the first time that a UPS driver decided he didnt want to drive the extra miles that day.UPS is the only delivery carrier that I consistently have delivery issues with... UPS used to be a relaible company, but it seems that management isnt managing their drivers as well. MY company uses UPS almost exclusively to deliver packages under 75 lb.. This will change.. Wake OP UPS... get control of your company again and AEKDB to Mike Eskew
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1 comment
Guest

I would not tolerate this behavior

yoshi l
map-marker Richardson, Texas

UPS SUCKS!!!! Can they NOT follow instructions?

Every time I order something from Amazon.com, they use UPS. I like Amazon because I get free shipping, but I guess that comes at a price. I do live in an apartment complex so the physical address is different from the mailing one which makes it hard for me to have pizza delivered or for people to come over because GPS doesn't recognize one or the other sometimes. When the delivery man from UPS showed up late the first time, I took my location into account and didn't mind. When I would track my package I would find that the date of delivery would always change because they would say that there was no address on the package. Then I noticed that he stared to come every time around 8 or 9pm. I mostly work nights so if I'm not home, they just leave a sticker on your door. Once I ever say the UPS delivery truck outside the apartment gate, but he just drove away because he couldn't get in. My apartment has a strick policy so the only way to get in the gate is if you have a key card. You have to call the front office to get in the gate, but no one is in after 6pm. One delivery man said he knocked on the door but no one answered. Another time, he banged on the door really hard which was not appropriate because at 9 o'clock at night, in an apartment, you are scared to open the door. My mom used to work for FedEx so I know that there are a lot of packages to deliver, but why do they take so long. I finally decided to order something and try FedEx, they deliver on time and early, but they do just leave things at the door so that is bothersome when you think about theft. Overall, I love shopping online, but hate UPS
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2 comments
Guest

AGREED! My UPS leaves my packages behind a column, which can get stolen if someone sees it.

They suck so much, they're SLOW, has LAZY DRIVERS, and they just overall suck. I wish more companies used FedEx, they always deliver early, on time, and just overall better.

I hate UPS and I wished they closed down, not USPS. :(

Guest

Yep, I agree! UPS sucks and no they cannot follow instructions.

I don't do business with companies that cannot ship USPS. I own a business, use mostly Priority Mail, and have had absolutely NO complaints regarding my shipping policies. I don't use UPS because I was, at one time, an Avon rep. I NEVER got a box that wasn't damaged.

UPS never made anything right. Nope! UPS sucks. I have used FedEx in the past, they leave stuff at our local post office.

We live in a rural area and UPS doesn't even make an effort to get anything right.

They want us to drive 50 miles to their 'shipping port' to pick up our packages. I don't do business with UPS, and I don't do business with businesses that use them exclusively.

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Anonymous
map-marker Washington, District Of Columbia

UPS Sucks

I ordered a coffee table and an end table from Home Decorators Collection --which, I have used in the past, but these tables were very cheap looking, so I chose to return them. Note, I paid about $75 in shipping to get the tables to me -- via UPS, and, they require UPS for return shipments. I used UPS via online -- for the first time, and had a lot of trouble using their site -- and, the boxes each had a total weight on them, and that is the weight I used for shipping. So, far, I have paid online for the shipments (around $200 total) and UPS has also sent me a separate invoice for $40 -- AND,now gone ahead and charged my credit card an additional $313 --so, I have now spent more than $500 to return less than $500 of table to Home Decorators. I do not know why UPS seems to think it costs 5X the amount to send back the same boxes that were initially shipped to me, but they do. I am working to fight these charges, but they seem to be adamant that these are valid. I would suggest that NO-ONE use UPS for any shipping unless you want to be robbed.
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2 comments
Guest

If you wanted to return the tables why didn't you call the Home Decorators Collection and tell them thats what you wanted to do. Then HDC would have contacted UPS, which in then a "call tag" would have been processed. UPS then would have showed up at your door ready to pick up your package.

Don't blame UPS.

Blame yourself....

Guest

why don't you just go to a store for your china-made ***.. Believe me anything that's heavy gets our special treatment...boom boom out go the lights!!!!

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cowsandbunnies
map-marker Milwaukee, Wisconsin

UPS and their bull

I was supposed to have a package delivered to me by Tuesday but the UPS couldnt deliver it because they couldnt confirm the recievers name. That should not even matter as long as its delivered to the correct address. I called and they told me they would deliver again the next day, guess what? same problem. One of their employers tell me that its in their like "holding tank" or whatever he also said that the driver delivered it to the wrong address and he'll try to get the package delivered one more time. Today i get home and my package still hasnt arrived, i call the UPS people back and forth explaining my situation to like 5 different representatives. But each of them tell me something different. They told me my only option would be to go to the office (out of town) to pick it up. *** no! What about customer service?! What has happened this week with this company is pure BULL, im never working with them again. They are liars! Im pretty sure they did not have the driver come to my complex about three times! UPS is suck, slow and full of excuses and lies. DO NOT work with them!!!! seriously.
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samuel w Eds
map-marker Washington, District Of Columbia

Small claims

I was awarded a judgement against ups in district court in birmingham al on 03-16-2012 and to date ups has not sent any monies to the court clerk,Well I guess I going to have garnish some wages which is a shame,I will be posting the law suit along with the judgement on the web soon. also onto my face book maybe this will get their attention,and I am also thinking this case is so small when you look at the size of ups maybe it has just slip through the cracks at any rate so did my packages and the shipper is the only one that ups would allow to file a claim with them and the shipper would not file one so the customer hands are tied so i went after both,specialty merchandise of califonia is next for they would not intervene on my behalf until a few days before court day an atempted was made to return my money of which I told them I would talk to the after I finish with ups,maybe this is what's needed to get all their attention.
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Anonymous
map-marker Norfolk, Virginia

The Lying UPS Driver and management

I live in Norfolk Virginia and I order a lot of things online because I am disabled. The one of the UPS drivers here ( a middle aged white guy) would rather leave a fraudulent "attempt notice" then to walk up a flight of stairs with a package. If you call UPS to complain...you are told by the woman at the distribution center that you can just arrange to go to their location and pick your package up. Is she crazy? I don't know about you...but after I have paid extra for shipping charges...I really don't see the point in having to hobble over to their UPS distribution center: especially since I was at home each time that this lying UPS driver claims to have been unable to make his delivery. (During this same period I have gotten timely deliveries from both the post office and Fedex...So why not UPS?) I have complained enough times about this particular driver to know that his Norfolk supervisors don't care what he does. I am writing now because today I finally found a way to handle this situation. I called the store from whom I had made my purchase explained the problem that I was having with UPS and cancelled the order. At first the store wanted me to wait until the package was delivered back to them ...but after I explained to them that I never got the package and that UPS was their (the store's agent, not mine)...They immediately reimbursed my money and I made my purchase elsewhere with an online company that does not use this local UPS!
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1 comment
Guest

You did a great move. Big bravo!

Hopefully the store will receive all the complaints about UPS low quality services so they start taking action, and why not stop using UPS.

I admire you! I wish everyone finds time to report their bad experience with UPS.

I will never use UPS again.

Leigh K Qlr
map-marker Portsmouth, New Hampshire

UPS - can't stand them

So here is my latest complaint for UPS. If you want to schedule to have them pick up packages that have pre-printed labels (prepaid) there is a pickup charge. If you don't want to pay a pick up charge you can drop them off or "if you see a driver" you can give them the packages. How *** is that? You try to help them plan their day by going online to schedule a pickup and they charge you. I have deemed them "Un Personal Service" for their lack of customer assistance – my latest among many complaints about UPS.
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2 comments
Guest

So you can't even read, ru that dense! It wasn't a package I had to drop off - that would have been easy.

It was a something I had ordered that was delivered by UPS.

Since I work during the day, they couldn't deliver to my apartment because I wasn't there to sign for it, and they refused to deliver it to a hub closer to my workplace so that I could pick it up there. Instead, I had to drive nearly 30 miles in the opposite direction of my work to pick it up!

Guest

ups charges, and thus makes, next to nothing on those return labels. furthermore, the label only pays for return shipping.

sending a driver to make a special stop at your house costs money.

don't be a cheap lazy donkey and drop off your package, like a normal person. you are not special, sweetie.

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