UPS
Reviews and Complaints
Took them one month and a half to tell me my package was abadoned
Misdirected UPS packages
Gave me a defected lamp then if i wanted a refund i had to pay for shipping myself.
UPS is like a mafia ops !
My order was from UK to Spain it never arrived
UPS - Redelivered a refused package?!
WTF UPS! I knew before the *** package ever left the sender that I didn't want it, and I called UPS as soon as I received the tracking number (before UPS' tracking website showed that they got the package from the sender). They have the capability to verify my identity (as evidenced by the fact that I had to answer several questions about items on my credit reports to setup an account on UPS' website). However, those jackballs don't allow me to refuse a package until the driver physically shows up at my house. FAIL.
I would expect the identity verification to be good enough evidence of my physical address for them to accept a refusal BEFORE delivery, but NOOOO...
So I left a sign on my door, refusing the package. That night, UPS' tracking website showed that I had refused the package and that it was returning to sender.
Well guess WTF I found at my doorstep today... that's right, the GD package.
I called UPS' customer "service" line to complain and demand a return. Yes, I was told on a Thursday at 7pm Central, a driver would pick up the package from my doorstep on... MONDAY. "Not tomorrow (Friday)?" "No, sir." "I get a lot of packages; if the driver comes to my house tomorrow to deliver another package, can I hand him this one?" "No, sir. If you do that, the package will just be delivered to your house again. You have to wait until Monday." FAIL.
Wow, that's retarded.
Moral of the story: Those *** REALLY want to push you to take the packages, even if they are for *** that Amazon sends you that was accidentally ordered. Of course, that's another FAIL for Amazon, because I couldn't cancel the *** order even though I clicked Cancel Order a few hours after it was placed and before it was shipped. *** all 'round.
UPS driver stole my 27 Inch Apple IMAC & UPS refuse to pay me for it.
UPS driver stole my 27Inch Apple IMAC, says he delivered it behind a garbagecan, tries to re-sell it at AMAZON & UPS refuse to compensate me. The driver is a thief!
Why leave such a large item in it's original manufacturer box careless on the first delivery attempt? Why is UPS allowing deliveries to garbage can instead of people especially when this was a private residence?
How can you possibly hide a 27 inch Apple iMAC behind a trashcan? Why didn't they leave an info-notice requesting that the buyer pick it up or be available for delivery?
UPS holds my package hostage
I ordered goods from Wales (I live in the US). The store owner notified me when she shipped the goods, and provided a tracking number for a UK company that works with different shippers (including UPS). The tracking information indicated that UPS had the goods, but that on two different days – when the UPS driver was on route to my house – the package was subject to a delivery intercept because of multiple errors in the address label. The package was then redirected to the "correct" address, some 700 miles away.
I called UPS is a panic, and in the course of a day was told several different stories by seven different UPS employees. Initially, I was told to contact the UK shipping company to obtain a proper UPS tracking number. When I did that, the UK company told me that they were in contact with UPS, who would investigate. When I called UPS back, initially I was told that there was no problem since the package had been successfully delivered; then I was chastised for not waiting for the UK shipping company to get back to me (even though my first UPS contact had told me to call back); then that there was a disparity between what was really happening and their tracking records. In short, the government (I assume federal) had intercepted my package. After not hearing anything for twelve hours, I called UPS that evening to see when the government would release my package. At that time I was told that the feds did not have my package, that a "fraudulent hold" had been placed on it, and that it had been delivered to somewhere in Kansas. I still have no idea who placed the fraudulent hold – both Customs and the original shipper have been mentioned. In any case, UPS refuses to do anything – I was told to contact the shipper and get them to initiate an investigation. Until that time, UPS will hold my package hostage. I was also told that there was no record of the shipper's initial contact with UPS in the morning. I should further say that "shipper" was defined as (a) the person I paid; (b) the company who shipped the package. I've contacted each, but am not sanguine.
Obviously, receiving a number of different stories that vary considerably from the tracking records is upsetting. But what really disturbs me is UPS's passivity. Though they cannot specify who alerted them about supposed fraud or why, I am supposed to sort everything out with companies some 7000 miles away (including the UK arm of UPS, which actually moved the package to the US). I can prove who I am, and what I ordered. Obviously, I am very disappointed at UPS's ***-poor customer service, and will no longer use their services.
UPS unreliable
UPS SUCKS!!!! Can they NOT follow instructions?
UPS Sucks
UPS and their bull
Small claims
The Lying UPS Driver and management
UPS - can't stand them
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Same thing is happening to me. Called UPS 5 times with 5 claim numbers.
UPS said they called and emailed me trying to verify contents, but the email and phone number is not even the number/email that is on the shipment slip. I am trying to pick up in China.
Please help if you have any advice. Thanks