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Who does UPS hire anyways?
I just don't understand why a professional delivery service that is the so-called "largest in the world" cannot deliver a simple package to the correct address. UPS has delivered packages to the wrong street countless times over the last 15 years that I have lived in my home. I even go so far as spelling out the word "TERRACE" to help with confusion. Why is it that the pimple faced teenager from Pizza Hut can find my home to deliver a pizza yet the "so-called" professional delivery drivers with UPS cannot? Is UPS too cheap to furnish their trucks with a GPS? Apparently the minimum wage teenager, counting of tips, can afford one.
My shipment was being delivered to my residence address and I wanted it on my work address. Here's how my live chat with 3 associates went: Initial Question: MyChoice info not updated in 4 hours I need to change my shipping address on a shipment Alejandra Z.: Hi, this...
To be fair, I've never had any issues with the UPS prior to this incident. Yesterday, four of my packages got delivered to the wrong address. Since I've been tracking my orders, I immediately contacted the UPS, when I saw the "delivered" status online. Their customer...
UPS is an irresponsible company that does not give a *** about its customers.
I received a package last month from an online store. I had purchased a pair of shoes, which ended up being too small, so I wanted to make a return. I took the package to a UPS store to have them create a label for me to ship back to the store. I live in CA and the company store where I was returning my shoes is in KY. The deadline for a refund was today, 10/18. I took the package to the UPS store on 10/9, and the girl at the UPS store told me the package would arrive on 10/15. Today I got a ring at my doorbell and found the package I had sent out to the KY sitting on my doormat. WTF! So I look at the box and find that there is NO NEW LABEL on it--just the original label that was addressed to my home. I looked up the tracking # on my receipt from the UPS store purchase (which I paid over $15 for) and it said my package was in KY.. but clearly, it wasn't since it's sitting in my house right now. All day I've been calling UPS customer service to have the issue figured out and they've been driving me insane and giving me all different explanations for what might have possibly happened, but NO ONE has offered to help resolve the situation other than sending me off to a different number to call. After trying UPS customer service, I called the UPS store I dropped the package off at and they told me about how weird the situation was, that it should be in KY, etc etc.. but they refuse to refund me my $15 or help me ship the package out again for free since they say "it wasn't there fault." Again, WTF?! They clearly did NOT label the package correctly--they were supposed to cover up the original label with the new one, which they either A) never even put on the box, or B) put it on incorrectly, which resulted in it being "lost" , meaning ripped off on purpose by a shady UPS employee. I called UPS customer service once again, and the unhelpful lady pretty much just told me that it was up to the UPS store to make the decision of what to do because they're a franchise and operate independently. Uhhhh, I don't think so--they are a UPS store, which means UPS as a whole is responsible for the actions of all their stores that carry the UPS name! So since today is the last day I could receive my refund, I can no longer make the return and receive all my money back, which means I'm stuck with a box of shoes that are too small for me to wear, and I'm short $15 at the fault of UPS, which they refuse to make up for! I will try one more time tomorrow to have the issue resolved by either the store or UPS customer service, but if they try giving me the run around one more time I will certainly NEVER do business with them for the rest of my long life, and I will make sure to tell everyone I know to switch to Fed Ex. Absolutely ridiculous!
Ups break my package
I ordered a sink on the internet from signature hardware. when i returned the item through ups in the same box it came in upd miss handled the box and destroyed the sink. I asked the pick up driver if it was packaged correctly and he told me it doesnt matter their going to throw it around anyway. when it got back to the company they could not issue us a refund and said we must go through ups for it. UPS said the we didnt package it correctly and will not issue us any refunds. Thanks for throwing my $700 sink around UPS.
I'm sure all of you know how expensive it is to rent a 10 x 10 booth at national tradeshow. UPS lost the box with all of our materials, brochures, etc. while delivering at least the booth and the LCD monitor. OK, first show day out of three using Kinko's printed black...
So I was home sick today. The UPS guy rings the doorbell. My dog goes over there fine. He's just curious. He has never hurt anyone. And the UPS guy yells at me "Don't open the door! Put the dog away!" So I did. (But I was ready to dislocate his face!) I open...
I ordered my school textbooks from bookrenter.com, they shipped and sent me the UPS tracking number. My shipping address had been confirmed and was to be sent to my home. The package was set to deliver yesterday, Monday Oct 15, 2012. Well, UPS delivered MY package...
UPS in London, England - I am being refused access to Customers Complains Team
My order to be shipped from USA to UK came 4 days later than the initially advised. Meanwhile, I was sequestrated indoors as other 'shipment progress reports' were sent but not fulfilled. After a USP driver delivered unexpectedly my item on the 4th day, my requests for being referred to the responsible people dealing with the legitimately required Complains Procedure, I received answers only from Email Customer Services with evasive answers equivalent to refusals. Within the exchange of emails, I received apologies, empathy & assurances to be satisfied with my future orders. To add insult to my injuries, courtesy of USP I am being bombarded, by their presumably other customers, with offers for drugs.
UPS - Might as well throw it in the street!
I bought a part online. I'm in a rural area - long driveways, lots of homes (mine included) can't see the road from the house. UPS "delivered" my package by tying it to a trash can out at the road! Sheer luck that I even went down the driveway to see it before it got grabbed by bored kids walking by. Oh, and in case you're wondering - the driveway is in good shape, no gate, dogs securely fenced nowhere even near the driveway, absolutely no obstacles whatsoever... And I telecommute full time, so I'm always home during delivery hours 'cause I'm working.
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