Latest review first
UPS in London, England - Allegedly wrong address and do not use sat nav
I was supposed to be receiving a package ordered to be received by express delivery via a well know onliine site. The vendor sent the address by UPS. Package did not arrive on days expected (partner was in all day). No calling card was left and the door bell was not rung. Went to look at tracking. Apparently I had given the wrong address (not true). Phoned to ask for re-delivery. Apparently the driver could not find my road (don't they have an A-Z, and the drivers don't use Sat Nav. Am I being Buls**tted?
UPS Dropped the ball too many times!
I got married May 31,2012. We ordered wedding agenda's for all of our guest, to know the seating arrangements, and activities for the our special occasion on May 20th. When we recieved them through UPS the first time, they arrived 3 days after the expected date. Not only did we have rush shipping, but the font was too small, and wrong "That part wasnt UPS's fault"! That day when we realized the mistake, we called the company responsible for the typo issues, then went to UPS store to have them shipped back. The card company put in an Overnight order for our corrected agenda's-"This was May 28th" May 29th came and went, On may 30th, My "soon to be wife" and I both called UPS demanding the location of our package, they said we recieved it and signed off on it, which was untrue! We argued the fact for a while, they made some calls, yet wouldnt accept the blame. Finally after 2 hours of battling with them, I caught up with a driver around my neighborhood, he put in a call to his dispatch, and finally to the delivery driver responsible for the package! He delivered it to the wrong house. I demanded to get my package returned at once, explaining how urgent it was, Nothing was done right away, I actually had to beat on my neighbors door, and leave notes every other hour with no reply. I kept calling UPS HR, and they dispatched someone to attempt to get ahold of the homeowner. Never the less, we had our wedding without our agenda's "90 dollar waste". The following evening while getting ready for our honeymoon, I heard something hit the front door, I looked out the window to see a UPS truck pulling away, BEHOLD our agenda's. We called UPS to demand some type of refund for the errors, they took down our name and info, promised us a refund on shipping once the claim had been filed, and nothing since then. Still awaiting a refund, and refuse to use UPS until we do!
UPS in New York, New York - Lazy workers
I was scheduled a delivery on 10/26. Problem was THEY NEVER RANG MY BELL OR KNOCKED THE DOOR. I'm furious right now. 40 minutes later, i went outside to check. I've notice they have left a UPS InfoNotice on my door. If you're not going to attempt to deliver my package. might as well call me and tell me to pick it up. This is unacceptable. The nerve they have to check FIRST ATTEMPT. There were no first attempt. They didn't even bother. Another problem is, we can't file a complaint that can direct this kind of mistreatment on the website.
UPS Failed Delivery
I had a confirmed scheduled delivery for Oct 23. I waited at home looking out the door when I heard a truck on my street. Fed-ex delivered across the street from me, but no UPS truck . I emailed UPS and the next morning the reply was "not delivered because of bad weather, next scheduled delivery undetermined ". UPS and Fed-ex warehouses are approx 1.5 miles apart from each other. Fed-ex made a scheduled delivery to my block, but not UPS? Why not contack customers letting us know there won't be a scheduled delivery today after all!
UPS Wouldn't Leave Package I Had Pre-signed for
I was to receive a package from Apple, I printed and signed the form Apple supplied Authorizing UPS to leave the package at my front door, taped it to my door. Came home to find UPS had written on my authorization form that they couldn't leave the package, that Apple required a signature in person. Apple didn't require a signature in person, Apple had supplied me with a form to pre-sign, which authorized UPS to leave the package at my door. I Called UPS, and they said leaving the package or not was up to the driver.
UPS late delivery
A representative for UPS just informed me that they have until 11:59PM to deliver to residences. REALLY, is this a joke??? When I asked who answers their door that late, his response was, "People who are awake, waiting for their package." On top of being a smart a......., the midnight service is not common knowledge. I was told that it was just too bad, that I should have checked this out before I shipped. I believe it says 7PM, sometimes later. 11:59PM come on!!!!!! I have yet to find where it says that residential deliveries may arrive a minute before midnight.
Extremely patronizing UPS customer service rep
UPS sent my package back. I was under the impression that it would be held so I could pick it up in the next 3 days. I guess things have changed. They sent the package back immediately. Called customer service and talked to a extremely patronizing customer service rep. I work in customer service and even though this may have been my fault, I didn't need to be spoken to in the patronizing tone. They oblviously don't care if I ever ship with them. And unfortunately, I will have to stop buying from certain retailers since I will not be using UPS shipping. Others have told me that the UPS drivers were not as pleasant as they used to be. I didn't really believe this before, but now I think that all of this is true.
UPS in Washington, District Of Columbia - United Parcel Services fixed its mistake!
United Parcel International Overnight service originally failed to deliver our group payroll package on time, this past Friday. Envelope was shipped from Ontario, Can. When I woke up, I logged in and saw only the top line of the status report saying package out for deliver by 10:30am Friday. After the stated delivery time passed, I pulled up the entire screen and saw that the package never left the Louisville hub. It arrived just before 2am, but was in US Customs section until 7am. It took over one hour of phone calls, eight in all, and more than a little intense phone talk, to finally reach someone high enough in the UPS system who would agree to get a change in policy and attempt Saturday service. The payroll arrived mid day Saturday and my sales team was elated. Still not known is why Customs did not clear the envelope for 5 hours.
UPS MyChoice for $6 / redelivery
So, UPS has a fantastic new service! MyChoice! I get to CHOOSE when my packages get delivered. Note that I have already paid for that delivery in the shipping charges passed onto me by an online vendor. So, guess what? It costs AN EXTRA $6 fee, per package, PLUS having to give UPS all my personal information for *** marketing that no one on the planet actually pays attention to. In addition: god forbid you have two or more names at the same address: each individual person needs a MyChoice account in order to redirect delivery. Terrible, terrible 'innovation' and awful customer service. I called to complain - which I never do (that's how pissed I am!), and the customer service rep told me that "it's been this way since the beginning? in terms of the additional fee. Since the beginning of what? Of time? Of human history. Poor UPS. I used to like you. Waste of my time and my money. I will discourage use of UPS henceforth.
Will never use ups again!!!!
I sent My husbands passport to him and paid extra for 2 day shipping. Pkg. did not arrive. I called and was put on hold for over an hour, then was told that it was shipped by mistake to another state and was nothing they could do about it. I then ask to speak to that persons supervisor and after another hour on hold was transferred to another person and was guaranteed that my pkg. would be delivered by noon the next day. It was NOT DELIVERED. I called again and was put on hold for over an hour and then got a recorded message that said the office was closed. Pkg. was suppose to be delivered on Oct. 19. Now ups is saying it should arrive on oct. 23. which is too late ,my husband needed his passport to go on a cruise. Will never use ups again.
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