Latest review first
UPS is perhaps the worst company on planet!
I placed an order in the US and had it shipped to Canada via UPS Express Service at a cost of 50$. I voiced my concerns to vendor asking that they use an alternate shipper as UPS gouges with exorbitant brokerage feeds and other tax , duties..etc that just don't make sense. The shipper ensured me that the Express shipping method includes all brokerage fees so it won't be an issue. Long story short , UPS delivers and attempts to collect an additional 125$ on 500$ which includes extra brokerage fees. When driver showed up I refused package from UPS . In the package tracking information the driver states that I refused shipping because package has been 'shipped too late' which is a complete fabrication. Here is where the story gets interesting. Pacjage is returned to original shipper and about a week later UPS sends me a bill for $350 for return shipping. Seriously! To make matters worse my returned package has been stuck in Kentucky for 3 weeks. The original shipper is very upsets with UPS for their incompetence and explicitly told me not to pay them a cent. UPS deservers to go out of business.
UPS is a joke
I had a package that was supposed to be delivered today. The driver comes by, delivers 1 of 2 items I had ordered, and says that the other package is in his computer, but not on the truck. He says it might have been left at the hub or on another truck. I called UPS on their worthless customer service line, and I get the run around. They tell me its on the truck out for delivery, so I tell them that the driver came by, said it was not on his truck. Then I get oh, it might be on a different truck. I ask if there are several trucks on this route, but they don't know. I ask if there is a number to the local hub, nope, they don't know that either. Customer service was useless. They just tell me to wait and it should be delivered tomorrow. EFF that, I paid for 2 day shipping, it should be delivered today. No offer to deliver it early morning, no offer to waive shipping(Which I did get done on Amazon, a whole different story there). Last time I use UPS, period.
UPS ABSOLUTELY SUCKS! >:-(
DO NOT USE UPS ...here is why after sending an OVERNIGHT package (a pair of shoes) to Ontario Canada from Miami Beach, Fl on Thursday Nov 1st 2012, and paying over $130 for shipping with UPS....next day (Friday) I checked the status of it and it was apparently stuck in "a warehouse in Ontario" according to the ups website. I called them and they simply told me that it was held by customs in Ontario and waiting to be checked and released for delivery. I ASKED many times if they need it any extra information or paper work from me or the receiver and they say NO, that everything was fine. Next Day (Saturday) the pkg was NOT delivered and I was never notified by them as I requested, it was still on "Hold" in Customs and they told me the same old thing....waiting for it to be Processed blah blah blah...I was so upset and my costumer in Canada was livid! Today, Tuesday Nov 6th 2012 the status changed to "exception" and after spending 45 min on the phone with them they finally said that they need a receipt from the purchase of the Shoes...WTH?! why didn't they tell me this before hand....? Now my pkg is still on Hold, I'm about to loose a costumer and $130 which I am SURE they will not give back to me...so unprofessional, no regards for costumers, so disappointing...UPS never again
UPS in Charlottetown, Prince Edward Island - Real bad service
i had a package being delivered by ups the tracking said it was scanned to destination on friday 01 nov 2012 so i called ups and they informed me that the package was out for delivery by 7pm on friday it never arrived then on sat i received an email saying that it was guaranteed delivery by 7 pm on monday well guess what it never showed up and i called them at 1pm to check the status and was again informed that it would be here by 7pm i have been on the phone with them for 3 hrs and they do not know where the package is
UPS man knocks out my 10 year old Bichon for barking at him.
My Bichon who has approached and barked at this man for the last year or so, was barking at him. The driver did not stop walking so the dog followed him. The man waited for the dog to get close enough and then this 6 foot plus man back handed the 19 pound dog in the head with all his might using the scanner he uses on packages. The dog feel lifeless on the spot right in front of me. UPS refuses to do anything. 2 days later the man filed "aggressive " dog citations against us and now we have to go to court. The dog did not and never has bitten him. Now the UPS driver has been sending any of our packages back as "undeliverable." UPS refuse to respond to our request to have the man moved to a new route. They have been sent two certified letters to corporate from attorney's . No response! Great customer service! I posted on the UPS facebook but they took it down! You will only find glorious , wonderful things written about UPS on their facebook!
UPS in Hammond, Indiana - LIED ABOUT COMING TO MY HOUSE
I had an important package coming. I called off work to get it. Stood by the door. Double checked the door bell. When i refresh the tracking info it said first attempt had been made. So i reviewed the tape because i have 16 cameras at my house and nobody came by. The ups driver flat out lied. I had already been avoiding shipping with them because on other occasions they never rang the door bell. I would review the tape and the UPS truck would show up the guy would run up to my door post a sticker and then leave. Never had the package in his hand.
Ups lost or stole my package
Ups lost or stole my brand new laptop that my parent bought and made sure it would be here for my 16Th birthday so my parents looked like horrible people because they did not have there kid a gift at there 16Th birthday all my friends and family were there and now they look like *** people because I did not get a gift from them I feel bad but I made sure my friends and family knew that my parents did buy me a gift and that they did not just forget to get me a package and they all understand that it is not there fault I did not get my gift that it is ups......
UPS in San Juan, San Juan Municipio - I am Pissed
Tracking information from UPS is a joke! Totally useless. The cost of shipping by UPS [and, to be fair, by also Fedex and DHL] is unbelievable. It is a racket. I could be wrong but I believe all these companies are charging users from Puerto Rico, both senders and receivers, as international in lieu of domestic. They are bilking the Puertorican consumer. You know the ruling: "Puerto Rico belongs to, but is not a part of, the U.S." Very convenient for U.S. corporations! And the USPS is just no viable alternative for parcels, although much more economical. What a pity! Thanks.
UPS in El Cajon, California - Unacceptable excuse for delay in recipt
My package is stuck in Roanoke since Oct 29 with the excuse adverse weather conditions. This package made it through WV during Sandy but even though Roanoke has had no adverse weather due to Sandy the package sits using weather as an excuse. I saw 2 UPS trucks making deliveries yesterday in my neighborhood. In my opinion UPS is using an invalid reason for delaying my package for at this point2 days and best case will arrive 3 days late. How can it survive the severe weather getting though WV from Charleston to Roanoke but not make a 25 mile delivery to my home in an area with no adverse weather?
UPS Lied many times and stole a package
UPS managed on two separate occasions to totally drop the ball with regard shipping books to the Canary Islands. On the second occasion, they claimed to have attempted to deliver 3 times to a manned 4 star hotel. Of course, the hotel confirmed that they never came. UPS then abandoned the package and could not explain where the package was. UPS also promised 11-12 calls, and each time never did, refusing to call a mobile. UPS then managed to block my mobile and my IP address so I could never call them. Again and again they messed up.The star prize for unprofessionalism goes to Pilar Machuca of UPS Madrid - who was the main liar and the facilitator of the whole disaster. This person needed to be told my phone number at least 10 times - and still asked for it again. This person was referred to the police in Madrid for concealing the theft of a commercial shipment.
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