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UPS advertisement

The most annoying advertisement ever! The rolling out UPS advertisement is the reason I will never ever use this company. This "Roll over to expand" ad opens all the time. And then it is not closing. UPS, you have the worst advertisement EVER! Do you really think that annoying advertisement works? it's the first time any advertisement in internet has got under my skin that much. And there is no easy way to comply on it at UPS - you have to register to leave any feedback. So bad, it's the first time I see such a bad advertisement.
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Review
#367517 Review #367517 is a subjective opinion of poster.

UPS to Canada

I have never used UPS to ship or receive anything in the past. I assumed that they would be professional in their service. I was not home at the time of delivery and received one of their post it notes. There was an unexplained charge on the bill. I tried to arrange so I could pick up the package. After becoming disgusted with their web site, tried to navigate it for 20 mins, I tried Live Chat. I was notified that I was the 13th person and my wait would be about 5 minutes. I then tried to call customer service. Another irritating experience that took 4 minutes of my life that I will never get back, only to find out I could not schedule a time to pick up MY package until the following Monday. Nothing about this company has been easy to deal with. I have never been so frustrated with a web site or attitude of a company as portrayed through their attempts at multimedia "Customer Service". I will try never to use them again.
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3 comments
smedrik
#587795

Those charges are Customs and Brokerage, they are charged by the government and paid for by UPS in order to bring your package to you faster. You need to pay these charges in order to retrieve your package.

You don't need a time to pick up, just go down to the holding location and pick it up at your convenience.

This time of year, a 4-5 minute delay on the phones are impressively good. I can only assume you were intending to compliment UPS on having accessible customer support during the holiday shipping season.

LadyScot
#582373

Where did the package come from? If it came from outside Canada, then you are being charged a fee for clearing your package through customs.

UPS has a whole page on it's website that explains customs fees and clearance fees. It is your responsibility to understand the fees your government charges for importing.

Anonymous
#582314

How rude of them not to have a Live Chat person available just for YOU !

Even Ruder that they did not have dedicated line with a person twiddling their thumbs so when you called you could be waited on NOW !

Inexcusable that they are closed Sat and Sunday and you have to wait until Monday like everyone else !

Ummm...... the world does not revolve around you, sorry you have such a pitiful existence that you have to complain about such trivial things !

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Review
#367472 Review #367472 is a subjective opinion of poster.

UPS zero customer service

horrifyingly bad experience with claims dept and non customer servive at UPS. sent my sister a CAST IRON LeCrueset oval baking dish. it arrived shattered,not just broken,but shattered.filed a claim,denied.they said improperly packed. I absolutely dispute that and that person is LYING. That same day I sent handblown glass plate and a bottle of wine which arrived intact. both packed the same but cast iron dish like it exploded. filed 2 claims, both denied, asked to have item shipped back to me,impossible, because my gift had been thrown in the trash, have called at 10 times,talked to customer service, claims, supervisors, corporate and my local store. Nothing ,not one single person could help. I am just completely stunned that this company and it's braindead employees could be so *** obtuse. What kind of horrible handleing shatter a CAST IRON baking dish. There is no recourse for me because my dish is in the trash.I am so thourghly disgusted I will never spend one penny on ups, this company is absolutely deplorable. I'm furious furious furious, the WORSTaahv
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1 comment
Anonymous
#581995

I would be more concerned that you get on a public message board and admit to violating Federal Law.

Shipping any type of alchoic beverages is punishable by up to 5 yrs in the Penitentary, and $250,000 fine.

Not the best idea to admit to a Felony !

Review
#367254 Review #367254 is a subjective opinion of poster.
I tracked my package from Texas to Latham, New York. The tracking info stated it was out for delivery on 12/11/12. It is now 12/13/12 and it still has not come the 10 miles from the service center to my house. The UPS truck just came with another package, but said...
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4 comments
Anonymous
#585175

ups doesn't guarantee ground deliveries most of the month of December (as in there is no guarantee delivery date its only estimated). So if it was sitting in a hub for a few days thats what you paid for.

If not you could always call them and put a tracer on it.

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Review
#367215 Review #367215 is a subjective opinion of poster.

UPS sucks

I got a email saying my shoes would come on the 13th today is the 13th I saw the UPS man pull up and walk towards my house I have 5 steps yet when I got to the door he was pulling off and I all i got was a failed attempt note seriously? Wtf is that *** I understand you tired and ready to get off but there is no way you even knocked on my door I only have 5 STEPS by the time I hit the last step you were gone bad service dude really bad service smh
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Review
#367191 Review #367191 is a subjective opinion of poster.

UPS , Astoria Queens keeps loosing my packages

They have lost my second package this month, they say on tracking that the package was " left at the front door" . I was waiting at the front door for them ( I saw UPS track passing by), but they never stopped by my building. secod time- no one from UPS was at my front door, no one rang my bell, no one left any packages for me. How could they live 400$ iteam at the front door without any signature at the apartment biulding plus I was the witness that no one stopped by from UPS. I guess its not important to them.
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Review
#367142 Review #367142 is a subjective opinion of poster.
Loss
$400

Ups shattered a CAST IRON dish,denied claim twice

ups shattered a CAST IRON dish.denied claim, stating improper packing,I dispute ,filed 2nd dispute thru store ,also denied. called customer service, called claims dept, called local ups store. absolutely no satifaction. called and requested package be returned to me,they THREW IT AWAY. as far as i'm concerned thats still my property. states right on their website damaged items will be returned. have gotten absolutely zero resolution from ups.i am so furious i can't sleep. i have gotten nothing but aggravation from ups,no one, customer service,claims ,supervisors, corporate office,or local store has given any satifaction. i will never spend one dollar at ups and will tell anyone who'll listen, how *** they treat their customers
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Review
#367112 Review #367112 is a subjective opinion of poster.

UPS in Falls City, Nebraska - Bunk bed set shiped

when ups delevered said bunk bed set, it was damaged can send photoes if you would like. e couldnt return the breds our daughter needed them right away for her kids.when the opened the book there was a lot of damage to parts of the beds( can also send photoes of the bed parts also). what we do know for sure is if we dont here from you on this mess. we can only assume your not interested in helping us. Here is the co. that we purchased the bunk beds from.target.com 225 transfer drive indianpolis in. 46214.item 3888942 dpci 242-17-8948 description.wrangler bunk bed cherry upc 056927085347 if you need any further info please send reply to sea2840@hotmail.com or call 402-209-5207
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Review
#366570 Review #366570 is a subjective opinion of poster.

Minnapolis MN, UPS delivery driver to lazy to get out his truck

on November 30, 2012 I went to UPS to have a package shipped to Minnapolis,MN package was scheduled to arrive December 5, the receiver of the package was available to receive the package but the delivery driver was to lazy to get out of the truck to deliver the package to me. UPS claimed they made three attemps to deliver the package, how in the world could that be when the lazy driver made not attempt to come to my door and did not even leave a notice. LAZY driver in Minnapolis ,MN. UPS was not caring of situation.
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Review
#366486 Review #366486 is a subjective opinion of poster.
Loss
$100

Juan @ UPS in Addison, TX

Juan, the delivery driver assigned to the route of my business needs to be fired. He delivered 3 VERY HEAVY packages the other day. Normally this would not be an issue except this day he decided he was going to just walk right on in past the lady in the front office and straight to the back where he the proceeded to drop all the boxes on the floor in the far back corner. I chased him back there to try and ask him to leave the boxes up front since they belonged to a lady who is slightly disabled and she could not be walking back and forth nor could she ever physically be able to pick them up and move them. His response to me was that he was too busy and had a lot to do and has no time to be doing that for me. At this point i got very upset and told him that was his JOB and where was his customer service he just laughed at me and walked out of the building. *** THAT!
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Review
#366253 Review #366253 is a subjective opinion of poster.