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UPS in Nevada, Missouri - Frustrated delivery

The email said the package would be received on the 17th. Three packages were shipped and traveled to Lenexa KS and arrived there on the 14th. Waited for the package on the 17th. Two came and the other did not. Called to check on it, and because it was not midnight they they would not check. Of course had they checked they could have caught the package before it was re-routed to kingdom come such as PA, OH, and what ever other state it went to. It arrive on Christmas eve as we were walking out the door. This was a christmas package for our Grandson who did not get it when the others were getting theirs. And a second trip was needed to deliver his package. When it all could have been avoided had UPS checked when I called to allert them the other package was lost and needed to be delivered. Two days later, it was in OH etc.... I will carefully screen who I purchase Items from in the future. If they are using UPS I will do my best to avoid the purchase. I can and will find a vendor who uses another carrier. I was never so frustrated in my life and disappointed. I had made arrangements for someone to come and check while we left for christmas to see if the package was delivered. It just happened 5 minutes later and we would have been gone. It was terrible service. I asked the driver about a web site that I could make a comment... And he didn't even have a clue for that. Terrible Terrible service.
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Review
#371707 Review #371707 is a subjective opinion of poster.
Loss
$200
I had two packages sent via UPS from Petsmart. The two packages were sent 1 day apart. The package sent 1 day LATER was delivered on time, but the other package (sent 1 day EARLIER) was delayed for "Adverse weather conditions". No adverse weather conditions were...
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17 comments
Anonymous
#1664047

He was just busy visiting his girlfriend en route. That's all.

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Review
#371617 Review #371617 is a subjective opinion of poster.
Loss
$40
I placed several orders with AMAZON during the last several months all using Amazon Prime 2 Day free shipping. One order according to UPS was left at my home with "the lady" funny part is my wife and I were were both at work when the left it with the lady. Checked the...
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2 comments
GleamingRaccoonDog618
#1630395

All I can say is Amen. So sick of lies from these people

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Review
#371602 Review #371602 is a subjective opinion of poster.
Alternate Title: UPS screws up shipping method and tries placing blame on Amazon.ca Long story short, I decided to buy a book from Amazon.ca on Dec. 25 2012. When it came time to select the shipping method, I selected 2 day shipping. The item was shipped on the 27...
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Review
#371480 Review #371480 is a subjective opinion of poster.
Loss
$7

Ups too slow and expensive

Ups taking 6 Days!! To deliver from washington to oregon. 16.25 for the same package that could have gone USPS priority and made it in 1-2 days for 6.25 Businesses stop sending me stuff ups!!! They are expensive and slow. I love waiting the whole weekend to get something I could of had on Saturday. It seems they have been Getting slower and slower but business owners are too lazy to do a USPS pickup or go to the post office. I like the drivers but the big brown is just that, a big brown slow turd anymore!
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Review
#371428 Review #371428 is a subjective opinion of poster.

UPS in Gainesville, Florida - Broke my fishtank and won't pay to replace

I had a friend ship me a fish tank from Boston to Florida. When it got to my house the side panel that was at the bottom of the box was caved in. I filed a claim over 2 months ago and it's hit a dead end. Every time I contact someone they have no answers for me. I have been told they're waiting on paperwork for months. This is the last time I use UPS and I'm going to exhaust every effort to get the money to replace the fish tank THEY BROKE. Maybe I'm crazy but I believe if you break something you should FIX IT!!!!
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1 comment
Anonymous
#587968

I know it must be upsetting that you have a broken fish tank however, you must remember that at UPS as well as FedEx, its all about packaging items correctly. Although you or your friend might think you wrapped it correctly, it might not have met UPS standards.

Once you file a claim, this will be the first thing they investigate and will cause your claim to either be denied or approved. Damage can happen with any carrier, not just UPS.

Review
#371418 Review #371418 is a subjective opinion of poster.
Loss
$200

UPS ignorance

I have three incidents with this company and from now on am going to ask the shipper what company they use to get the product to me. The first time UPS was used I ordered a cello and even stopped by the store and told them to not leave it on the porch and I would pick it up the next day since it was out. The stated that since it was a large package they have to bring it back...and guess what I found on my porch in 100 degree weather, that's right my cello. Second, thing I ordered they said the came to the house three times ( I was there all three days) knocked and no one answered. This time they said they left my contacts on the porch and nothing at all! DO NOT USE THESE PEOPLE!!!!!!!!!
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1 comment
Anonymous
#587987

Hello. In the future, you can try calling UPS at 800 742 5877and ask them to hold yourppackage for pickup at your nearest UPS building.

Or, you can register for upsMyChoice for free at UPS.com. With this service, you have control of your shipments.

Review
#371381 Review #371381 is a subjective opinion of poster.
Loss
$97

UPS 2-day air did not arrive on time

Airline ticket was sent via UPS 2day air on Wed Dec 26 for arrival on Friday Dec 28, but did not arrive in time for reserved SWA standby reservation. Since standby tickets are so limited around new year holiday, the seats are no longer available when UPS will deliver the ticket on Monday afternoon. No help from 800-service or local UPS office. UPS could have sent it overnight when they had a mechanical breakdown and realized the letter would not arrive on time. Next I will use FedEx. To make the trip I had to use milage-based ticket on AA, which fortunately still had some room left.
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Review
#371272 Review #371272 is a subjective opinion of poster.

UPS in Wyandanch, New York - Shipped to the wrong address.

I ordered a backpack from urban outfitters on christmas. Since it was a holiday I had to wait the next day for it to be officially shipped. When it finally shipped i began tracking my order. Yesterday it said my package was delievered and signed for. However, I didn't receieve anything. I had to call UPS and complain. I was told they were going to pick it up and bring it back to me. How can they confuse two completely different addresses? Also, why sign for a package that clearly isn't yours? This is just absolutely extremely ridiculous!
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1 comment
Anonymous
#587989

Unfortunately misdeliveries do happen. Be happy that your item was able to be traced and will be recovered.

Review
#371241 Review #371241 is a subjective opinion of poster.
Loss
$30
First off I want to state I'm not super pissed or anything. I just think this is kind of ***. I have a package being delivered through UPS. It made it from Alabama to Lexington, KY (30 min from my house) very quickly and I have no complaints about that, but it is...
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13 comments
Anonymous
#922567

How about you *** and take a minute to consider the life of a ups driver who works 10-12 hour days every Christmas eve and the Sunday's leading up to Christmas to make sure that your oh so precious packages make it to your pathetic homes. *** up and get a life.

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Review
#371075 Review #371075 is a subjective opinion of poster.