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UPS Poor service and unhelpfull

I have had two failures made by UPS in 2 weeks. The first was last week. On that occasion the package was logged as being on van for delivery on Tuesday around 0700. I waited in all day and nothing appeared. Around 1900 I checked the tracking system and it had logged an exception and showed a status:- The package was missed at the UPS facility, UPS will deliver on the next business day. I had to wait until around 1800 the following day! This week the identical thing has happened. I rang customer services - who tell me the driver has just run out of time. It appears the website lies - presumably the scan onto the van proves it got on the van. Customer services could tell me only that it would be delivered sometime tomorrow up to 1900. I asked him to ring the Sedgefield depot and ask them to give me first delivery. He refused. I am totally apalled by their service. 12 hour delivery slots! I will never use them again by choice. Much better service by DPD with 2 hour delivery slots texted to you.
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1 comment
Anonymous
#685947

Same here Waited all day same message @about 6pm! I do hope They will deliver my package tomorrow !

Agree about DPD ,They give you almost exact delivery time and They Deliver :)

You know U Pieceof Sh*t!!!!

Review
#380104 Review #380104 is a subjective opinion of poster.
Loss
$100

UPS in Rio Rancho, New Mexico - In four years with correct address can't get deliveries without Pulling my Hair out!!!!

Since moving to New Mexico can't get any service at all. Have tried to complain to terminal in Albuquerque for over four years. Driver lies says, I live near Grants New Mexico but I live 6 miles form city hall in Rio Rancho, Grants is 84 miles from Rio Rancho. To make it worse with me being about 6 miles form city hall, they pass me going to the local gun club which is about 14 to 15 miles from me. Once I proved to the terminal that I was no where near Grants, the driver had been lying to them. His excuse changed to wrong address. For years we have split hairs over 41st Avenue verses being read 41 street. Guess drivers don't know how to read well here. I have a heart patient at home and my mother is on oxygen because of her blood clots in her lungs 86. We are off the grid and making our own electricity. The delivery is the circuit board for our wind turbine. I call when I saw tracking number sheet said wrong address on of the two excuses they always use. Sure enough I call the 800 number and find that is what the driver put but as usual the address is correct. So now I can't get needed componet until monday! THere is no one at the terminal and they can't contact driver.
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3 comments
DebratheGreat
#599619

During these years of terrible service I have talked to the terminal more than several times. Taken a drawn map and explicit instructions on how to get to my location.

One of the funnies is that they said that 41st avenue was read as 41 st (taking st as street avenue) and they didn't know where to go. :x

DebratheGreat
#599884
@DebratheGreat

I have in the past asked the terminal manager to drive out in his car or her's.To see that I'm not as far as they say and not difficult to find.. Wonder if I should as again. Have asked several times before.

Also UPS 800 number says they don't have access to corporate telephone number. I find that unusual.

It is costing me $90.00 a day with out that board.

Making heart patient upset.

Any Ideas out there :zzz

DebratheGreat
#599887
@DebratheGreat

Now I'm really mad called 800 number and they have no notes from my call yesterday....Even though I talked to rep and superior... Got the name this time "Darrell" I think in India...Told him if he didn't take notes and get it to Albuquerque terminal I would report him.

Then I asked how many Darrell are there. :(

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Review
#379307 Review #379307 is a subjective opinion of poster.

UPS in Boston, Massachusetts - Idiots

UPS has been leaving notices on the front door of our 10 unit building in Boston for two days. No name, no apartment number, nothing, except notices of "attempted delivery." To whom, UPS, are you trying to deliver? Should people this dumb be driving your delivery trucks? Your business is shipping, no? And union is willing to protect these workers? Shippers trust these yahoos? Not me! Incompetence has rise to an all time high with UPS. I tried to call the 800 number and talk with "customer service." I explained that it would be helpful if UPS actually used a customer's name or apartment number. The guy said, "Yes, you have a point." After looking up the tracking number, he told me it was apartment #6. I said, "Well, that would be most helpful for the residents of the building to know who needs to contact UPS to make arrangements, rather than dumb UPS drivers burning carbon fuel driving around for days without communicating with their customers. I then asked to talk with a manager and I was put on hold for ever, clearly UPS wants to avoid customer service. UPS is a unionized American company that is in the shipping business, but their drivers don't know this. Sad mess.
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Review
#379216 Review #379216 is a subjective opinion of poster.

UPS in Indianapolis, Indiana - They either don't deliver or steal it.

Have had an ongoing issue with UPS of late, have always ordered and never cared about who delivered but since November last year (2012) UPS has either not delivered my packages, stolen them, lied about when they delivered or simply ignored them. He would deliver "after 5PM" when I am at work and when the rental office is closed but the security camera reports that it was 4:35 PM when he arrived; plenty of time to take it to the office. Just lazy. Or he would mark that a signature is required when I know for sure that it is not after talking to the company I purchased from. Also after setting the package at my door, not knocking or leaving a note, he would come back in a few seconds and take the package, reporting that it was delivered. On security camera taking the package. UPS when asked to comment would say nothing and simply state that it might have been left at the back door, there is no back door.
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Review
#379188 Review #379188 is a subjective opinion of poster.
Loss
$350

UPS in Botany, New South Wales - Poor Service not a World Class Shipper

Parts were shipped out Indianapolis on January 18th using expedited service to Yandina, Queensland. 5 lb box arrived in Botany facility on January 22nd and tracking showed cleared customs that day. Tracking also showed delivery to not occur until January 29th so a call was placed to the facility to ask if delivery date could be changed to an earlier date or if parcel could be picked up at facility. We were told no on both accounts.On January 25th the tracking page shows delivery date has been changed to February 4th.Yandina is not in the bush. It is a suburb just North of Brisbane. This is an unacceptable policy on behalf of what is supposed to be a world class freight company. We have spent 10's of thousands of dollars utilizing UPS for our preferred shipping company and just spent the last $200+ dollars for a delivery that could have been rowed over to Australia faster than the big brown cluster could do.
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Review
#379165 Review #379165 is a subjective opinion of poster.
Loss
$20000

UPS in Hickory, North Carolina - Rain Halts Delivery

When I checked tracking sits at 8 a.m. pig was on truck for delivery today (1/25/13)). At 3p.m., received notification that due to emergency conditions, pig would not be delivered today. Post Office delivered, Fedex delivered, even had a pizza delivered. A light wintertime mix was falling, but roads in the area were well treated. UPS is a disgrace that the lazy drivers they have use light wintry mix as an excuse not to work. My Dominoes Pizza delivery driver has a better work ethic than UPS drivers. Will switch my shipping method to Fedex or USPS (or maybe my pizza Guy) before i'll use UPS again. No wonder 77% of consumers hate the UPS Brownshirts.
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Review
#379086 Review #379086 is a subjective opinion of poster.
Loss
$164

UPS in Cheyenne, Wyoming - Lost package is one thing, being lied to repeatedly....

Laramie Wyoming UPS Store: Hands down the worst possible customer service I have ever received. They lost my package.. ok, such things happen, then the real nightmare started. I called UPS corporate to start. Was told I had to contact my local UPS store first. Ok, did that. Was told that they had to contact corporate, and would get back to me. Day one, they told me they would contact me within the day. Come close, and not hearing from them, I called them - they said they had contacted corporate and were waiting to hear back. They didn't call me back this time - lie #1. I waited another 24 hours and heard nothing back. Lie #2 Third day in a row, I call them back to see if there's any updates - nope. Each time they promise to call - they never do. Well, that's just bad service, but it gets worse.... End of day three, I call corporate again - They had no record of any investigation, and no contacts from my local ups store. They had done nothing. Lie #3 I called them to ask about this, and they guy basically told me to *** off. They lied to be every step of the way after losing my package. Shipped on the 7th, out for delivery sense the 14, it's now the 25 and the investigation is supposedly started ONLY AFTER I did their job... I expect to hear nothing back from them. Go USPS, go fedex, go pony express, DO NOT GO UPS.
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Review
#379047 Review #379047 is a subjective opinion of poster.
Loss
$100

UPS in Red Bluff, California - I'm so mad i'm shaking

UPS store packaged and shipped an article insured for $2,500. It arrived damaged. Almost 2 weeks later I am still waiting for them to get off their corporate fat *** and inspect the damage so I can get the article fixed and back to me. They were quick to get their $150 plus dollars but why hurry to look into their damage and pay to fix the item. It's just a customer. No big deal. Customers BEWARE...Try Fed Ex and get better service. I'll never use UPS again. I'll never use UPS again. I'll never use Donald Anderson Paradise No. Cal. 95969
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Review
#379008 Review #379008 is a subjective opinion of poster.
Tags
  • big deal
So I had my sneakers sent by my friend from California to Rhode Island and he chose UPS. My friend told me that the expected delivery day would be Wednesday(1/23/13), but it came on Tuesday and no one was home. I signed the notice they left asking them to leave the...
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1 comment
Anonymous
#599115

You left instructions for them to leave it your house when no one was home ?????? You gotta be kidding !

Review
#378895 Review #378895 is a subjective opinion of poster.

UPS in Tampa, Florida - Several Complaints and fed up.

Many packages that comes to my door I have had an issue with it. Either it arrives late, not at all or looks like it has been put through the blender or arrives at the wrong address. The most annoying thing this UPS driver does is ring my door bell. Before I put the sign up to not ring it, they never did. As soon as I started putting up the sign they do it all the time now and knock. A few times I beat them to the door and the driver looks down and runs off in a hurry because he knows he is making me angry. Not that I have ever done anything but give him a dirty look. I have a toddler and am trying to set up a home business that I have pretty much given up on because my daughter won't take a nap anymore because she keeps getting woken up. The only time I can get anything done is when she is napping. So, they woke her up so many times and I have a sign on the door that says do not ring. One day I had ordered some rugs and it never came but in the tracking says it was delivered. I have had to call up companies to replace products because they were mangled on more than two occasions. At this point I will list it as 100 dollars lost to play it safe but it could be way more. What is going on with these people? Do they not pay them enough and if not why are they taking it out on me? I am having the same issues with the OTHER company too. It is to the point where I am ready to do one of two things. Either get some investors together to create my own shipping company with qualified people who work for me or stop shopping online. I notice people who work for unions tend to exhibit this behavior and I think we need to get rid of unions.
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1 comment
Anonymous
#598316

You act like a demented fool. You think the world revolves around you and your child.

It does not.

Get used to it. Start your own shipping company and yopu have to deal with the fools!

Review
#378630 Review #378630 is a subjective opinion of poster.
Loss
$100