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UPS in Cleveland, Ohio - Dont own up to damaging pagkages

I went to the ups store with two packages they contained antique pitchers . one was heavier than the other. took them in the store and asked if they were packed well enough, while handing the boxes I told her how they were packed. I put bubble wrap around the pitcher and put paper in the bottom and then put 3 inches of packed peanuts around the item and packed them on top and the women said they were packed good.(If there is not enough peanuts I purchase more.) I sealed the packages. She sent them out. The heavier pitcher made it fine but the other one did not. The buyer was really mad it was a box of shattered glass. I refunded her money she sent it back to me,(so i am out $$) when I got it the box had *** on both sides of the box. what ever poked through hit the pitcher and it shattered. I called ups they sent someone out to pick up the box. She told me not to open the box, I explained that the women sent it back to me ups and that there was *** on both sides of my box. two months later I am still waiting for a response. I called and she told me that corporate denied my claim and they said there were no visible signs of damage to the box and it was not packed properly.I told her that her employee ok'd the packing and I explained that the person who bought the item from me repacked and she probably just threw it in there it was too late to be careful because it was in pieces. I also explained that there was *** on both sides of the box , she acted surprised by that and said do you want to dispute it I said yes she got back to me a few days later and she was then told by corporate that it didn't have enough bubble wrap around it and peanuts are used as a buffer. I was not allowed to corporate she wouldn't let me have the number to talk to them. I asked for my box back and she said they discarded it I told them they had no right to discard it they didn't buy it they didn't own it what gives them the right to throw it away. (my only guess is to distroy the evidense of the holes in the box.). Her response is that no one ever ask for their item back. and she is sorry. I said maybe you should go ask the woman that ok'd my package being packed right and maybe she would like to tell the truth this time. She again said she was sorry. will not ship ups again they rip you off.
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Review
#386022 Review #386022 is a subjective opinion of poster.
Loss
$300

Someone at UPS stole my shipment

I have always been an avid UPS supporter; they generally come through with no problems. Boy, have I changed my mind! I shipped a package in a wooden box secured with duct tape all the way around the package several times! I had a bad feeling about shipping it anyway and lo and behold, the package didn't get delivered on the day it was supposed to. The next day I tracked the package only to find out that the package had been missed and would be delivered the next day. Oh but wait! Later that same night, they update the status to empty package discarded, contents lost!!!! Are you joking me? I WANT MY STUFF BACK!! This is just unacceptable and everytime I have an opportunity to tell someone else about what has happened, I plan to do so!! This would never happen at the hub in Louisville, KY!
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2 comments
Dark_Shaft
#611297

duct tape? probaby the only thing you could have used that would be worse would be scotch tape or painters tape (and don't think people don't use those too). you should have used screws to secure the wood box and/or stretch wrap with packing tape. duct tape is notoriously non-sticky, especially on porous surfaces like wood and offers poor performance in anything but moderate temperatures.

most likely your tape came off while running down a conveyer, the box tipped and the contents spilled out. also likely, the empty box came down the line at a different time than your poorly packaged goods. by the time they came down the line along with someone elses cr@p, there was no way to know who they belonged to.

lesson learned, pack your items correctly.

Anonymous
#611309
@Dark_Shaft

OK lets assume this is ALL my fault. I took the box to the hub packaged as I described.

No suggestion was made that it was improperly packaged. I don't ship stuff everyday Sure would have been nice if someone familiar with packaging errors had spoken up!

And then there's customer service. How long would it have taken to have been notified if I hadn't tracked the package?

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Review
#385732 Review #385732 is a subjective opinion of poster.
Loss
$500

UPS in Boston, Massachusetts - Never rings the doorbell

Whoever this *** is go "delivered" my package today is an ***. He has the info notice prepared as he is on my porch and will ring the doorbell once and stick it onto my door. I wouldn't even have a second to walk to the front door before the UPS track is gone and this is the second *** time that this has happened. I hope I find out who he is so he gets fired because this is absolutely ridiculous. He literally has the info notices written out as he's on my porch because he rings the bell just once and is gone before I could even open the door. I'm so pissed!
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3 comments
tom32
#617719

they only have so many seconds to deliver each stop, or they get wrote up, leave a note, if its not sig required, whats problem with ringing doorbell once, ups will regret strick rules because it will cause accident or kid getting killed

Anonymous
#610920

SANDWICHES!

MAKE ONE FOR ME! :roll :grin

Anonymous
#610808

Do you have a job? These people have 20 hours of work for a 10 hour day.

Maybe you should get a job as a driver if you think you can do better. Tell us where you work so I can demand you get fired.

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Review
#385608 Review #385608 is a subjective opinion of poster.

UPS in Columbus, Ohio - Wouldn't deliver package w/out signature

I ordered a mattress from Amazon. The first attempt at delivery UPS told me to sign the paper they left on the door with instructions on where to leave it. which I did. (side door, etc) The second day they came back and left a note and said that now the package requires a signature at the time of delivery. I called and spoke to someone at UPS that said someone locally would call me back in an hour. No one called. I called back 3 hours later and spoke to *** that told me they would try to deliver it one more time, if I wasn't there it would go back to the warehouse and would remain there for pick up for 5 days. I told him it was a 90lb box, that I wasn't picking it up and he basically told me tough luck. I called Amazon the next day. They did NOT require a signature and got UPS on the phone. It was resolved but I was told it was a "fill in" driver that made the mistake and my "regular" driver is in today and he would deliver the package. This has happened in the past with "fill in" drivers from UPS. It just doesn't seem that hard to me to deliver packages. What should have been a pleasant experience purchasing a new mattress turned into a bunch of unnecessary drama. If someone from UPS would have followed through and done what they should have done when I called them the first time, it never would have taken me 4 addtional phone calls including talking to an *** at UPS to get this resolved.
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#384698 Review #384698 is a subjective opinion of poster.

UPS status said it was delivered - Uhh NO

I have been home all day long with the flu. My Medifast delivery was out on the truck apparently at one point. My husband came home around 4:00 p.m. and and we were here all evening. I checked the status again at 7:15 p.m. and it then stated the package was delivered at 6:40 p.m. There was nothing at our door, and we looked everywhere outside our door. My husband went over to our neighbors and looked there too. Nothing. I called UPS and they said "well there's proof of delivery". So what EXACTLY does that mean? Their Rep was incredibly vague. I asked if we were here why didn't the driver ring our doorbell or knock on our door? She stated the drivers are not obligated to knock or ring the door bell!!!
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2 comments
Dark_Shaft
#611300

a driver release is not the same as proof of delivery. the only proof is a signature.

call your vendor, tell them you didn't receive the package.

refuse to pay if they don't resolve the issue. they are the people that can apply pressure on ups, not you, you don't pay the ups invoice.

Anonymous
#609301

Hi VeryShari,

We're sorry to hear that you're having problems with UPS getting your Medifast package delivered. Maybe we can help?

Please call our customer service number at 1-800-209-0878, or send an e-mail to publicrelations@choosemedifast.com with you contact information and we can have someone reach out to you.

Hopefully we can work with UPS to get this resolved!

Best,

Brian Gleason

Director of Social Media, Medifast

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Review
#384533 Review #384533 is a subjective opinion of poster.
Loss
$215

UPS in Groton, Connecticut - Terrible driver

my husband ordered me a plant for valentine's day. the package said for them to knock or ring the bell but they didn't do this. instead they left a note that said it was at the apartment office. I picked it up this morning. I also saw that someone else received flowers. The delivery driver never uses the call box to see if someone is home to receive the package. I have a 2 year old and can't always get to the office to pick up packages right away.i called ups and let them know about my situation. i didn't know it was my plant until i went to the office this morning.
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#384376 Review #384376 is a subjective opinion of poster.

UPS SERVICE REALLY SUCKS

Update by user Feb 12, 2013

to Stinky!what does my poor English language has to do with my complain?? Is less valid??

For your information English is my 4TH LANGUAGE.learned on my OWN and Very Proud of it .

Closed minded people who are very quick on trashing other is what I call "dumb America"

So unless you have something to say about the poor service from UPS YOUR ISSUES with Bilingual or multilingual people with poor English grammar are none of my concernt

Original review posted by user Feb 12, 2013

I am stuck now to day at home waiting for a package to be deliver.Yesterday the driver decided to leave a"Sorry we miss you " note without ringing my bell to see if I was home..meanwhile I saw him walking into my building without my package. After few phone calls I was told to call today at 10am to have a time frame for delivery..I call and I wasnt given a time frame bcuz driver had to many packages to deliver. Now is 845 pm and still no package Am tired of calling customer service and be told my package will be deliver today!!! After this I make sure anything I need to have deliver comes with Fedex, a company that appreciate your bussiness
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2 comments
gchily
#608045

what does my poor English language has to do with my complain?? Is less valid??

For your information English is my 4TH LANGUAGE.learned on my OWN and Very Proud of it .

Closed minded people who are very quick on trashing other is what I call "dumb America"

So unless you have something to say about the poor service from UPS YOUR ISSUES with Bilingual or multilingual people with poor English grammar are none of my concernt

Anonymous
#608032

Have you noticed that an overwhelming majority of participants who post complaints here have an extremely poor grasp of the English language?

Most messages here seem to be posted by people who lack any sense of what a coherent message is, post what amount to rants (as opposed to legitimate "complaints"), almost always show absolutely no understanding, concept or implementation of proper grammar, proper punctuation or correct spelling and generally appear extremely uneducated or display a reading level of that of a 7 year old.

It's my opinion that most of the problems these folks incur is a direct result of their own ignorance, be that as a result of not reading agreements or contracts (or simply not having the ability to read these documents) or suffering from the same lack of English retention and understanding they show right here posting their complaints.

I know this sounds like I'm bashing these people, but in reality, I find this very sad and quite alarming. One reason big business gets away with what they get away with is partly because (based on what I see here), people just aren't as intelligent or educated as they should be (or used to be?), and as such, are taken advantage of for more often and easier than, say, myself and other folks who took schooling much more seriously. It's quite evident that functional illiteracy is taking over as the norm in this country, and that's a scary thought, indeed! The "dumbing-down of America", has transgressed to the "dumb America", unfortunately. And those using "Ebonics" and/or "leet-speak" make matters even worse.

But in my opinion, the greater issue here isn't the use of such improper grammar, spelling and punctuation, it's the general acceptance of such. Our language is changing, certainly not for the better, and the results are before us. Uneducated people who cannot communicate a simple thought, who are underpaid, undervalued, probably overworked and obviously taken advantage of which creates a larger disparity among social circles are contributing to the economic downfall of our country. Intentionally ("Ebonics") or otherwise (acceptance of "leet speak"). The biggest problem in my opinion? When these types of messages are accepted as the norm, it hurts us all as a whole.

2006 BUICK LUCERNE DXM4351

2012 NISSAN SENTRA ESA3658

2003 CHEVROLET VENTUR BBE4800

Mindy 9184 Picot Court

Boynton Beach, Fl 33472

sales@jeffsue.com sales8 xxx

C:UsersAll UsersMicrosoftWindowsStart MenuPrograms

New Facebook: nyctabus14062

24.185.40.139 Brian iPhone

Su dickeahd2, happy1, happy2, mynotes1, mynotes2, scooby1, scooby2

John Grzybowski

JeffSue351#9

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#383800 Review #383800 is a subjective opinion of poster.
Tags
  • Unix

UPS in Colorado Springs, Colorado - Easton Stealth Bat was stolen

Purchased a bat online. Shipper mailed it through UPS. The shipping label reads box weighs 2lbs. The box itself is the original packaging. Waited 4 days to get it. It showed up last night. Door bell rang, knew it was our bat. Ran downstairs opened the door. Pick up the box. Yeah completely empty. The driver was already gone by the time I turned around to say anything. So the box. You can tell it was cut opened and re-taped. No bat. Called UPS within 10 mins of getting the package. Was told that a claims person would be contacting me by the end of next business day. Just got off the phone with Sheila. They are opting not to inspect the package. They will be contacting the shipper and refunding his money for the cost of mailing the package. Where we are out of a bat. When I question her in regards to the shipping label reading the weight, she rambled on about not being able to prove anything. I am so angry right now. Now we have to go through the hassle of trying to recoup our money. I mean the shipper did what they were supposed to do. So where does fault lie? Are they the shipper or UPS liable for refunding the cost of the bat? I think UPS is. So instead of UPS just admitting that one of their employees took it and repaying us for the cost of the bat. This is their way of getting out of paying us the receivers.
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2 comments
Dark_Shaft
#608009

you are not entitled to anything from ups, you are not their customer, you paid them nothing. the shipper is their customer, and paid for the shipping, thus, they are the party entitled to payment of any refund or claim.

easy as that. you will have to get the shipper to refund you.

as to who is to blame. i would guess it's the shipper.

shippers are famous for poorly packing items they ship, including not enough tape. packages travel MILES of automated systems and conveyersn if a package opens in transit and the contents spill from the box it's not a theft, it's *** packing by the shipper.

LadyScot
#607711

How do you know the shipper put the bat in there? Prepaid labels are done on personal computers at home, and the shipper supplies the weight. Unless you saw someone from UPS steal the bat, your accusation is out of line, and can be claimed as libel in court.

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Review
#383624 Review #383624 is a subjective opinion of poster.
Loss
$300
Tags
  • The Driver

UPS in Tulsa, Oklahoma - Not Honoring Insurance Claim

I packaged and shipped a microwave to a seller on eBay. A few days later the microwave shows back up on my porch. It has been completely trashed. It looked as if it fell out of a two-story window. The package was damaged midway in transit due to damage and returned to me. UPS has already initiated a claim for me and denied it. The reason they claim was because of inadequate packaging. They said the package should be strong enough to withstand falls. What is the point of insurance then? I do not know. In addition to refusing to pay the insurance which I purchased, they also charged me double to return the item to me. So now I am $50 in the hole with UPS fees and I have a useless, damaged item to show for it. The customer service was rude and kept trying to pass me off to different departments until I finally gave up. UPS is practicing legalized theft. I did not know it was acceptable to fail to render a service yet charge for it!
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#383609 Review #383609 is a subjective opinion of poster.
Loss
$150

UPS - When you don't know, say so

Ordered a package and waited three days from the date the seller dropped it off at the UPS Store for the package to be scanned as received. Then the estimated delivery date was Feb. 12, which is 11 days after my package was dropped off at UPS. I ask off work so that I can be home to sign for said, expensive package. Then I get an email saying item would be delivered on Feb. 6. So I ask off Feb. 6 and cancel being off on Feb. 12. Then I get an email saying that there was an exception (with no explanation of what) so I log on and check the status and there isn't an exception listed but my delivery date changed to Feb. 7. So instead of asking for another day off I pay $5 to have the delivery address changed.. their system didn't recognize my credit card, yet they authorized four charges for the times it tried. When that finally got worked out I thought all was good. Check the status later and it says that Address Change has been Requested and doesn't provide a delivery date and the package is still in the city it shipped from days ago. So I phone and ask when I can expect my package and am told that UPS Ground doesn't offer an estimated delivery day only a target of 5 business days but could be several days longer or shorter than that. I asked why my package wasn't moving and I was told that it was and that it was in Minnesota. I told the agent that it is still in the city it shipped from. She disagrees and says that it is in transit and I had to explain that the city that shes telling me that my package is in IS a few miles away from the UPS Store it was dropped off at and therefore not really what I would consider in transit. I call and talk to a different person who tells me that by changing the delivery address that I added an additional day to the delivery and that my delivery date will be Feb. 8, tomorrow. When I asked how my package is going to get from Minnesota to Tennessee in less than 24 hours when it has taken 7 days to move from the UPS Store to the UPS distribution center a few miles away so could only assure me that she can't guarantee that my package will arrive tomorrow but it should be to the local UPS distribution center tomorrow.. but it may take a few business days depending on volume before my package will arrive. I receive 10 or so packages a week and most arrive with no problem which is how the process should work. I'm not going to call and say "Good job.. my package arrived on time and everything is wonderful." I'm going to call and say "Why is my package sitting in one place for a week?" UPS needs to train their agents to actually help when there is a problem rather than giving me vague answers and telling me that there isn't a way for them to know when my package will be leaving or arriving. Isn't that the ENTIRE point of UPS? Is no one capable of calling up the supervisor of the distribution center and saying "Find this guys package and put it on a truck already so he'll stop calling and emailing us"? And, and this is what really gets me.. if I am going to have to talk to someone in India that is in need of English pronunciation lessons, they SHOULD NOT be giving me a geography lesson as to the semantics of the term "in transit" a package that has moved less than 10 miles in a week is NOT in transit thank you very much.
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#382430 Review #382430 is a subjective opinion of poster.