Latest review first
UPS NEVER USE THEM
UPS broke almost every item in 6 boxes The denied all of my claim and will not even honor the insurance I paid for. you cannot get a hold of anyone to talk to about it. each box came with tons of damaged items- lots of china from my grandmother more than 50 percent items were damaged in each box - cannot believe how they managed it, I had packed everything with bubblewrap and cardboard in between they must have thrown each box. I hope each one of thier family members and their belongings are treated exactly the same way they treated me. very disappointing and sad - horrible ethics
I ordered an item on Zappos.com 2/20/13 and they have next day delivery, o the next day I am expecting my package I get home to find notice on my door 1st attempt.......What!!! They is some non sense because who is home at 12:39 most Americans have a job so I called customer service which sucked I argued with the representative who never gave me a solution to my package being redirected to my house for delivery so I spoke to a supervisor name Zoey who was soooooo rude I'm blasting her and she put me on mute and thought I didn't know it and then when I told how rude she was she said "I'm not the only one who needs her attention" wow!!!!! This is e company I hope goes under because they are the worst!
Sour looking UPS guys
I live in Lower Manhattan between Saint James and Madison Street. Whenever the UPS guys come to deliver, no matter how polite I am to them, they go out of their way to look mean and angry. I will thank them and wish them well as they barely look at me and appear as though they want to bash my head in if I say the wrong thing. I wonder sometimes if these are the Rikers Island reform program ex-cons. I am homebound,in a wheelchair and always home. Yet I will check my Delivery status go from "Out for Delivery" to "Customer not home" within minutes after 7PM. Always after I've waited until 7PM.
Ridiculous supervisors at UPS won't deliver
Last year (or year before?) I ordered a phone from Office Max. I forgot about it, a while later I thought I hadn't received it so checked, Office Max said it was delivered. Checked with husband and daughter, didn't receive it. Turned into a 'lost box' - talked with Delivery guy, I receive dozens of shipments for years, have NEVER had a problem until this one. UPS eventually settled with Office Max. A few weeks after this happened, I found the box - we have been boxing up things, storing some, donating some,e tc. Someone thought it was an empty box and threw it in the closet, where I found it when I went to get an empty box. I immediately notified Office Max that I had found the phone, it was my error. I thought this straightened things out. T HUGE ISSUE: Now I have been placed on a Must Have Signature for Delivery list. I called 1-800-UPS to complain, was told it was up to the Delivery Guy, he choses if it should be placed on that list. Talked next day to Delivery Guy, he said that wasn't true, needed to talk with his supervisor. I called his supervisor, who told me it was up to National. Told him National said it was delivery, delivery said it was supervisor -- angry now and going to complain. He said his supervisor was on vacation, he would check with her. I kept getting Need Signature notices on my door two more weeks, thought supervisor should be back. Called to complain again when I got next Need Signature notification on door. Supervisor said he'd check with his supervisor and get back with me. He never got back with me. I've tried to ignore it, but this senseless regulation is making life *** on me. I home office, and oftentimes the things I am receiving are for my job. But if I'm in a meeting anywhere along the Wasatch Front, I can't sign for my boxes. Often times delivery isi personal -- it doesn't even matter -- when pay extra to receive shipment in two days but don't receive it for five because I wasn't home, it makes me ANGRY. Nobody knows who has to take it off the list. As I said, I receive, on average, three packages a week between UPS, Fed Ex and USPS - the only one that requires a signature is UPS. Because of a misplaced fricking $40.00 landline telephone, which, when I found it, Ii reported it immediately to Office Max. I got home tonight to yet another Signature Required from UPS< but there was a package from Fed Ex neatly placed on step for me to get when I got home. What is the sense in this? What needs to happen to take my name and address off the Must Have Signature list from UPS? I cannot always choose my source of delivery, but it has now come to the point that, when I can, no matter how much difference I am going to pay to have it delivered by anyone but UPS if this is not changed. Again - there has been ONE complaint that I did not receive merchandise since I moved here 18 years ago - and it was my mistake which I rectified as soon as I found out it was our error. I am being penalizied by your company. If this is not changed, I will stop all deliveries via UPS - I am not home more than I am home now, and I simply cannot wait a full to receive a package via UPS because UPS requires a signature due to one problem with a delivery. I have tried calling the national number again, and receive, "I'm sorry, I didn't understand" when I try to request customer service. I tried sending an email and can't send one because it has nothing to do with setting up an account or ordering supplies. I tried calling local again, and I'm sure because they have Caller ID they don't answer my calls. Could NOT be angrier tonight - I don't buy online to inconvenience myself by having to be at home at certain hours for delivery from UPS. The other carriers have no problems or restraints on delivering to me - why does UPS? If I don't get a response to this within 3 working days, I will post to Facebook and Twitter, and have my college daughter as well. I've never been this annoyed and bothered by a supposed service industry. Our last post was disseminated and seen by 737 people within 48 hours, by the way.
UPS in Cleveland, Ohio - Dont own up to damaging pagkages
I went to the ups store with two packages they contained antique pitchers . one was heavier than the other. took them in the store and asked if they were packed well enough, while handing the boxes I told her how they were packed. I put bubble wrap around the pitcher and put paper in the bottom and then put 3 inches of packed peanuts around the item and packed them on top and the women said they were packed good.(If there is not enough peanuts I purchase more.) I sealed the packages. She sent them out. The heavier pitcher made it fine but the other one did not. The buyer was really mad it was a box of shattered glass. I refunded her money she sent it back to me,(so i am out $$) when I got it the box had *** on both sides of the box. what ever poked through hit the pitcher and it shattered. I called ups they sent someone out to pick up the box. She told me not to open the box, I explained that the women sent it back to me ups and that there was *** on both sides of my box. two months later I am still waiting for a response. I called and she told me that corporate denied my claim and they said there were no visible signs of damage to the box and it was not packed properly.I told her that her employee ok'd the packing and I explained that the person who bought the item from me repacked and she probably just threw it in there it was too late to be careful because it was in pieces. I also explained that there was *** on both sides of the box , she acted surprised by that and said do you want to dispute it I said yes she got back to me a few days later and she was then told by corporate that it didn't have enough bubble wrap around it and peanuts are used as a buffer. I was not allowed to corporate she wouldn't let me have the number to talk to them. I asked for my box back and she said they discarded it I told them they had no right to discard it they didn't buy it they didn't own it what gives them the right to throw it away. (my only guess is to distroy the evidense of the holes in the box.). Her response is that no one ever ask for their item back. and she is sorry. I said maybe you should go ask the woman that ok'd my package being packed right and maybe she would like to tell the truth this time. She again said she was sorry. will not ship ups again they rip you off.
Someone at UPS stole my shipment
I have always been an avid UPS supporter; they generally come through with no problems. Boy, have I changed my mind! I shipped a package in a wooden box secured with duct tape all the way around the package several times! I had a bad feeling about shipping it anyway and lo and behold, the package didn't get delivered on the day it was supposed to. The next day I tracked the package only to find out that the package had been missed and would be delivered the next day. Oh but wait! Later that same night, they update the status to empty package discarded, contents lost!!!! Are you joking me? I WANT MY STUFF BACK!! This is just unacceptable and everytime I have an opportunity to tell someone else about what has happened, I plan to do so!! This would never happen at the hub in Louisville, KY!
UPS in Boston, Massachusetts - Never rings the doorbell
Whoever this *** is go "delivered" my package today is an ***. He has the info notice prepared as he is on my porch and will ring the doorbell once and stick it onto my door. I wouldn't even have a second to walk to the front door before the UPS track is gone and this is the second *** time that this has happened. I hope I find out who he is so he gets fired because this is absolutely ridiculous. He literally has the info notices written out as he's on my porch because he rings the bell just once and is gone before I could even open the door. I'm so pissed!
UPS in Columbus, Ohio - Wouldn't deliver package w/out signature
I ordered a mattress from Amazon. The first attempt at delivery UPS told me to sign the paper they left on the door with instructions on where to leave it. which I did. (side door, etc) The second day they came back and left a note and said that now the package requires a signature at the time of delivery. I called and spoke to someone at UPS that said someone locally would call me back in an hour. No one called. I called back 3 hours later and spoke to *** that told me they would try to deliver it one more time, if I wasn't there it would go back to the warehouse and would remain there for pick up for 5 days. I told him it was a 90lb box, that I wasn't picking it up and he basically told me tough luck. I called Amazon the next day. They did NOT require a signature and got UPS on the phone. It was resolved but I was told it was a "fill in" driver that made the mistake and my "regular" driver is in today and he would deliver the package. This has happened in the past with "fill in" drivers from UPS. It just doesn't seem that hard to me to deliver packages. What should have been a pleasant experience purchasing a new mattress turned into a bunch of unnecessary drama. If someone from UPS would have followed through and done what they should have done when I called them the first time, it never would have taken me 4 addtional phone calls including talking to an *** at UPS to get this resolved.
UPS status said it was delivered - Uhh NO
I have been home all day long with the flu. My Medifast delivery was out on the truck apparently at one point. My husband came home around 4:00 p.m. and and we were here all evening. I checked the status again at 7:15 p.m. and it then stated the package was delivered at 6:40 p.m. There was nothing at our door, and we looked everywhere outside our door. My husband went over to our neighbors and looked there too. Nothing. I called UPS and they said "well there's proof of delivery". So what EXACTLY does that mean? Their Rep was incredibly vague. I asked if we were here why didn't the driver ring our doorbell or knock on our door? She stated the drivers are not obligated to knock or ring the door bell!!!
UPS in Groton, Connecticut - Terrible driver
my husband ordered me a plant for valentine's day. the package said for them to knock or ring the bell but they didn't do this. instead they left a note that said it was at the apartment office. I picked it up this morning. I also saw that someone else received flowers. The delivery driver never uses the call box to see if someone is home to receive the package. I have a 2 year old and can't always get to the office to pick up packages right away.i called ups and let them know about my situation. i didn't know it was my plant until i went to the office this morning.
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