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UPS - Shipping Delivery and Customer Complaint

Package was not delivered when it was supposed to have been. The driver attempted to deliver it early and when no one was home, the package was then scheduled for another day making it late. Paid for next day delivery not 2-day delivery. Called Customer Service and, here is the kicker, was told that they had no process for me to file a complaint because nothing wrong had been done. An unhappy customer can not file a complaint with UPS. The customer service representative can only take information if they determine an error has occurred. An unhappy customer is not a problem that needs to be addressed. The only recourse is to mail a letter to the corporate headquarters in Atlanta, GA. The customer can not even send an email. They have no process for addressing complaints.
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1 comment
Dark_Shaft
#636359

when asked how to file a complaint you were given an address to send your complaint, and you still complain. sounds to me like they gave you the process. how dense are you?

Review
#398054 Review #398054 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$40
Tags
  • The Driver

Ups refused insurance claim

We shipped a package with UPS, double boxed with foam no less. We purchased their "insurance", then UPS damaged the package. They refused to reimburse quoting undocumented reasons that the cardboard was not the right type. Worst part about this is they dished us off to Crawford and company to handle the case. Who is Crawford??? Crawford stated it isn't really insurance but is some kind of declared value program. WHA?? Search for ups insurance on the web and you land on ups declared value page, but wait, look at source of page and you see "insurance" tags. They do this so search picks them up for people looking for ups insurance by google/bing. Last time we ever use their "Insurance".
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Review
#398006 Review #398006 is a subjective opinion of poster.
Loss
$5000
On 03/19/2013 I taped up my package & applied the return shipping address sticker to the box to me mailed out. Next, a nice drive to the post office was made to drop the package off. While at the post office, I was informed that UPS has a contract to pick up the...
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2 comments
Anonymous
#756293

Same here ups picked up package and never scanned it. Now I'm out $120.oo.

UPS does not provide pick reciepts!!!!!!!! beware.

If you have to use them make sure you watch them scan it!!!!!

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Review
#397975 Review #397975 is a subjective opinion of poster.
Loss
$90

Ups sucks!!!!

ups and their services suck on every level. you end up chasing your package around the united states of america and if you call the customer service reps they dont have direct #'s so you can find out where you package is...its horrible! I will NEVER, and I mean NEVER use ups again in my life. I am beyond pissed. if i pay for something and then pay extra for it so be shipped quicker/faster then God bless america and expect to receive what i paid for. get it together ups, GET IT TOGETHER! If you ever use ups,keep the receipt urrrrggghhhhhh
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Review
#397483 Review #397483 is a subjective opinion of poster.
Loss
$40

UPS in Calgary, Alberta - Mr Berg

Charged $28 US dollars for shipping and handling for a $23 US dollar part and then charged $20 import charge to get the part at pick up location. This is robbery and should be fined. Other companies like Fed-Ex and Purolator which I use as our business transporters do not charge this import charge on low value made in Canada parts. I will make sure in the future that all company's that I deal with (and that is many US and Canadian company's shipping more than $400 million of parts) do not use UPS for any transporting needs to eliminate this illegal activity Phil
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2 comments
Anonymous
#632240

You can be charged taxes by your own government upon importing an item no matter who the carrier is. It's your *** Canadian customs charging you, not UPS. Canadian customs are horribly greedy.

DSgamby
#632304
@Skip

However, UPS charges a huge charge that is way more than the customs fee. If you are using ebay.

Try and avoid any seller that uses UPS.

It is not illegal what UPS is doing. They can charge whatever they want.

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Review
#397208 Review #397208 is a subjective opinion of poster.
Loss
$19
Tags
  • United States dollar
  • Currency

UPS in Buffalo, New York - Charged for a typo

Our company shipped a package to another company. This company agreed to pay the shipping and provided us their Account number. Either we were given the wrong account number (1 digit off) or our staff person wrote it down wrong. Apparently there is an automatic $12 charge for filling out the number incorrectly! ADVICE: BE VERY CAREFUL WHEN FILLING OUT THOSE LABELS - IF THERE IS ANY MISTAKE IT WILL COST YOU! Customer service at UPS indicated they were able to verify the correct account information for the company we were shipping to and they did bill the company for the shipping. However, we were charged $12 for UPS inconvenience in having to determine the correct account number - even though the phone number for the company to whom we were shipping was written in on the label!
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1 comment
Dark_Shaft
#631828

so ups should spend time trying to track down and collect on shipping errors you made? and for free?

where is your responsibility? that sounds efficient.

my guess is you'll pay attention next time, so the $12 was effective. lesson learned.

Review
#397205 Review #397205 is a subjective opinion of poster.
Loss
$12
Featured
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Refuse to honor Claim-Surprise!
UPS Claims Dispute Package was picked up by UPS at my home 2/15/13 (Friday) in Delaware The item was wrapped and taped with card board, forming an inner box around the item, then $20.00 worth of bubble wrap was wrapped around that, and then it was placed in a box. The...
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6 comments
Anonymous
#631149

That was a box not designed to hold that much weight

The box more than likely had empty space in it. The person that send it back repackaged poorly.

Maybe the package dropped. However your packaging should stand up to that kind of abuse. It clearly did not.

It is said that it broke but it is amazing how few people actually know how to package a box correctly.

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Review
#396586 Review #396586 is a subjective opinion of poster.
Loss
$1000

UPS in Stockton, California - Adverse weather conditions

Update by user Mar 29, 2013

they not thay ... ugh *** fingers......

oh and I did forget to mention I checked the recent weather conditions .... I am confused on what they are considering adverse, because what I have been seeing from the reports there are no adverse conditions and sure in the heck not any that require tham to keep the package there for 6 days now

Original review posted by user Mar 29, 2013

according to the UPS tracking program my package that I have to have by Saturday night was scgeduled to be delivered this afternoon, however I now see that the package is still sitting in Indianapolis due to adverse weather conditions, very odd since it arrived there on Saturday morning and was scanned as departing Monday morning, now on the expected delivery date the update shows it still sitting there... WTF really 4 freaking days of adverse conditions? Thanks UPS you lost me a few sales and probably quite a few customers as this was for an organization thay must have it by Monday morning.
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Review
#396491 Review #396491 is a subjective opinion of poster.
Loss
$500

UPS in Colorado Springs, Colorado - LOST PACKAGE

THIS PACKAGE HAD A ADDRESS THAT WENT TO GHANNA.. BUT THE PACKAGE WAS DELIVERED TO A PERSON IN COLORADO. A MAN NAMED JIM, SIGNED FOR IT. U.P.S SHOULD REQUIRE A FULL SIGNATURE. THAT IS WAS NOT FULLY SIGNED .THIS PACKAGE NEEDS TO BE SENT BACK TO THE SENDER ASAP. tHE PACKAGE WAS DELIVERED TO GOD KNOWS WHO. A MAN NAMED JIM ... HOW PROFESSIONAL IS THIS. I'LL BE EXPECTING TO HERE FROM YOU. URGENT!!!!! YOU CAN CONTACT ME AT 719-231-2618 MY NAME IS DEANNA ZONA 4844 PORTRAIT PL. COLORADO SPRINGS CO. 80917 PHONE NUMBER IS 719 -231-2618 I WANT MY PACKAGE BACK IF NOT DELIVERIED RIGHT I'LL MAIL IT MYSELF. PLEASE FIND MY PACKAGE!!!!!
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Review
#396381 Review #396381 is a subjective opinion of poster.
Loss
$8000

UPS in Chicago, Illinois - Want to speak with an american

I called UPS to set up a package pick up and all I could get was a creature in the in a foreign country. I asked to speak to a red blooded American in the good old USA and the flipping creature would not connect me to an American. If the companies in the U S would stop sending our jobs to foreign countries there would be plenty of jobs for our people. When I call a U S company I want to speak to a U S citizen. If I am connected to a flipping foreigner they are going to get a good old cussing from *** citizen guaranteed.
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Review
#396268 Review #396268 is a subjective opinion of poster.