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UPS in Memphis, Tennessee - Disappointing service

I am extremely disappointed with UPS service. A package was shipped to me from Carson City, NV, back on March 12, 2013, and till today (March 26, 2013) its not delivered. The package was first sent to Windsor for clearance and then they sent to Richmond. They do not have any reasoning of such delay no compensation what so ever. Even today, they say the package will not be delivered and may be tomorrow. Shame on such incompetency from UPS!!! I will never do business with them again. I used USPS before, even they are far better and faster than UPS.
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Review
#395798 Review #395798 is a subjective opinion of poster.

UPS in Seabrook, New Hampshire - Total Failure at doing business

First, I filled out package information in great detail on-line on many forms and ordered a pickup for about 10 packages. The driver showed up without any of the information so on a freezing day he and I filled out all the forms again on my porch.Then they billed me. I sent a check the same day. They billed again 30 days later with a late charge. I spent more than an hour on the phone to get them to review and "find the payment". They finally did and said they would credit BUT they never did. They sent it for collections. Then they said it was their mistake. They sent it again for collections.UPS was once a great company with efficiency. I had done this all before (about 15 years ago) and it worked perfectly. NOW - they are TOTALLY INCOMPETENT and RUDE and RUTHLESS.The value shown is estimated for my WASTED TIME due to their incompetence (SO FAR).
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1 comment
Anonymous
#630959

After filling out the labels online, why didn't you print them out and attach them to the boxes when the driver came ?

You also pay at the time that you fill out the forms online, and all would have been good to go.

Review
#395690 Review #395690 is a subjective opinion of poster.
Loss
$350
Tags
  • The Driver

UPS in Toronto, Ontario - NEVER USE THIS COMPANY FOR YOUR LOGISTICS NEEDS

These guys in 4 years that i have ever ordered anything from anywhere will 100% let you down and raise your blood pressure,customer service is the most ridiculous service ever available,and how the #$%@ do you expect to leave a person hanging the whole day for a package then because the drivers shift is almost over,hey they leave a notice that undelivarable, this company takes the cream of being the *** logistics company and never for once go out of their way to keep a client/customer happy for any matter,hey as long as their getting paid who the #$%^ cares about the consumer! Most rotten logistics company out there with a reputation that is supposed to stand out. HORRIBLE,you should be ashmed of yourself. Learn from FED EX how to do business and keep a client happy,they even let you know around what time the driver will arrive so that you don't waste your whole god *** day waiting for a dumb *** driver who doesn't give a @$%@ neither does the company it's self!
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Review
#395547 Review #395547 is a subjective opinion of poster.
Loss
$320
Tags
  • The Driver

UPS - THIEF for a delivery guy!!

I can ABSOLUTELY prove this: eBay purchase $66 Hanes nylons. NEVER ARRIVED. Supposedly signed for by "MAX". 1Z05602W0398113105 03/13. THERE IS NO MAX!! I'm screwed--eBay's protection won't pay me for loss because "it's signed for" duah. P.S. legitimate drives use LAST NAME! Also, my Chase credit card was "delivered" on 03/11/13 signed by "MAX". Never got the card; card cancelled. UPS has to FIND this *** and FIRE him; maybe even prosecute him and JAIL him. Habit, Pattern & Practice shows HE is a serial thief at worst / a *** for brains *** at best. I HATE, HATE, HATE this kind of B.S. I BID, I WIN, I PAY, seller SHIPS, ....never get here what a load of ***.
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Review
#394387 Review #394387 is a subjective opinion of poster.
Loss
$66
Tags
  • The Card

Package NOT delivered; UPS guy lied said MAX signed for it.

I bid on and won eBay Hanes stockings for wifey. $66 bucks. The seller sent UPS, "signature required." Supposedly 'delivered' on 03/13/2013. Signed by "MAX" #1: There is NO MAX !! #2: Legit UPS driver takes LAST NAME!!! I'm out $70 bucks approx. eBay sez, "Seller wins dispute cuz 'pkg. was delivered, signed by Max'. I'm screwed. The driver ALSO took my new Chase credit card also UPS signed by "MAX"--we gotta find out who this thief/ crook /low-life is.....and FIRE him and maybe JAIL HIM. NO problems with mail for 8 years; Last 6 months PKGS. not arriving/disappearing/ goes to Habit, Pattern and Practice of a pre-meditated, conniving, scheming thief.
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Review
#394378 Review #394378 is a subjective opinion of poster.
Loss
$66

UPS in Germantown, Maryland - Refused to deliver

I ordered 2 pairs of shoes. The driver took it upon himself to not deliver the package. He checked the box that says, "B) The sender required a signature at the time of delivery" which is completely UNTRUE. I called the sender who confirmed that they had NOT requested a signature (and never do with any other delivery company). The sender was then kind enough (Zappos) to call UPS and tell them this. UPS still refused to deliver the package and to leave it since I live in an apartment and somehow have less privileges than someone living in a house. I called UPS to get the problem resolved but they did nothing. They want me to drive down and pick up the package that should have reached me 5 days ago. They did not apologize. This the 2nd time this has happened. I have arranged with the sender that UPS shall not be used again when I order. Thanks UPS! Now life will be that much better without your inconsiderate service.
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Review
#394366 Review #394366 is a subjective opinion of poster.
Tags
  • The Driver

Upset

My husband shipped my keys overnight payed 30 dollars to do so the ups driver could not find my address went somewhere else not even on my street went to there house and they told him wrong address so he kept going now I'm not going to get my package till tomorrow even though I paid to have it here today if u type my address in on google it comes up this is his job u think he would know how to do it management was no help practically blamed me for it I will never use them again I don't suggest u do ether u will not likely get your package and costumer service is horrible the manger pretty much blamed me
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Review
#394286 Review #394286 is a subjective opinion of poster.

Ups let my dog out he was killed

ups made a delivery and left the gate open when my dogs were in the front yard. two dogs went out and one was killed on our street by a car. we are devistatated. when the driver retuned in the afternoon he simply tossed the packages over the fence and left so we assumed he knew and witnessed the tragedy. my husband and i are soooo sad. what shud we do? so tragic a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
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2 comments
Dick_Guzinya
#625798

If you loved your dogs you wouldn't have left them outside unattended. Especially if you knew a package was coming.

If you cared about your animals you would have kept them tethered if you couldn't be bothered to watch them even though they were in close proximity to a busy street. I hope you take better care of your remaining pet.

Anonymous
#625395

If you are old enough to be married, you are old enough to act like a grown up. What should you do, there isn't anything to do.

Heaven's, when I was in the early elementary grades I had a dog that got hit by a car, and my parents and I didn't carry on like it was a human being. This also happened, again, when I was in high school.

People get over it. These were both farm dogs, and the second one was also a cattle dog.

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Review
#394019 Review #394019 is a subjective opinion of poster.

UPS in San Mateo, California - Failed

On November 6th, I went to the UPS Store located at 7 West 41st Avenue, San Mateo, California. There I spoke with the clerk Mark. I explained that my grandma just passed away on October 26th and I was there to ship what she left to me. I repeated several times that the items were fragile and irreplaceable. I also marked my boxes fragile and this side up. He said, “No problem” and had me fill out the shipping form. I described my possessions to him in detail as I completed the form. Mark made sure that I checked the boxes on the form that read “Breakable and Not Replaceable.” Mark did not at any time indicate any risk with shipping these type items; he weighed each box and told me the charges for each of the 12 boxes. On November 9th, the shipment arrived at my home in Frisco, Texas. I saw Ben, the UPS delivery driver drop the first package down onto his cart. Shocked, I ran out to ask do you not see these boxes are marked fragile? His reply was that all boxes are handled the same. He asked if the store reviewed these boxes to ensure they were properly packaged. The boxes delivered were damaged, some torn open some smashed. There are more than half broken pieces, the majority of which are shattered. Valuables, such as Imported Fine China, Bone China Teacups, porcelain, crystal, etc. were in these boxes. On November 27, Greg came out to take pictures of our boxes in which I had already removed most of the items. He informed us if he were the man in the store, based on the items and weight, he would have never let them be shipped out of a UPS Store. My mom called the UPS store and explained to Mark what happened, he said, they are not responsible for the way the drivers handle the boxes. On December 7, a message was left my Skip, the storeowner that the claim was denied because the boxes were not packed properly. The United Parcel Services advertises itself as being a reliable and experienced company. The business code of conduct needs to be questioned regarding company and employee responsibility, procedures and communication, which have been violated. Set shipping standards of the company were never explained or any risk assessment mentioned. The service provided at the store was misleading to me because truthful information was withheld. What can Brown do for you???? Deny my claim and not even offer to refund the shipping charges??
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1 comment
Anonymous
#625564

Did the UPS Store or you pack the boxes?

If you did, YOU are responsible for having adequate cushioning around each individual item.

There is no fragile handling, everything travels on conveyor belts.

If the UPS Store packed the items, then you have a valid complaint.

So, who packed the boxes ?

UPS fulfilled their obligation, by delivering the boxes, why would they refund shipping charges ?

Review
#393839 Review #393839 is a subjective opinion of poster.
Tags
  • Risk
  • Ship transport

UPS in Los Angeles, California - Rude

my wife is 66 and i am 75. we have lived in the same house for 20 years, and never had a delivery problem with ups before. our normal delivery guy has become a friend, and we look forward to seeing him. last week he must have been on vacation. we got 3 attempted delivery slips with nothing else, not an indication who sent the item and what was in it. we called the service line and found it was wine, and was being held in the conejo ups station in newbury park. i went there to pick it up, and showed the person on duty, the ups slips. he was totally off the wall and extremely rude. i am recovering from surgery,so was on a cane. he didn't offer to help the two bottle shipment to my car. all i got was a lot of smart *** remarks from this guy, and based on that experience, i will specify fed ex until our regular route man comes back.
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1 comment
Anonymous
#625020

Too bad that in your final years you have become such an angry and grumpy person. Try being nice, it might make you feel better.

Review
#393796 Review #393796 is a subjective opinion of poster.
Tags
  • The Wall
  • Childbirth