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UPS in Chicago, Illinois - Want to speak with an american

I called UPS to set up a package pick up and all I could get was a creature in the in a foreign country. I asked to speak to a red blooded American in the good old USA and the flipping creature would not connect me to an American. If the companies in the U S would stop sending our jobs to foreign countries there would be plenty of jobs for our people. When I call a U S company I want to speak to a U S citizen. If I am connected to a flipping foreigner they are going to get a good old cussing from *** citizen guaranteed.
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Review
#396268 Review #396268 is a subjective opinion of poster.

UPS in Boston, Massachusetts - Terrible customer service

I ordered a package from macys earlier this week. I ordered the shirt I need to wear for Easter. I was under the impression that I was receiving this before Easter. I recently got an email stating I am receiving my package on Monday, clearly after Easter. I proceeded to chat with a UPS representative.he told me there was nothing he could do and refused to help me. I asked if I could pay an additional fee to receive the package before Easter. He told me that they do not do that. Obviously I am frustrated and annoyed; the company is unacceptable and so annoying...way to have great customer service. I am never using UPS ever again; rude and inconsiderate. My live representative's name was Jose D and his pin is NPT5JXD.
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1 comment
Anonymous
#629556

Usually this is the fault of the shipper in this case Macy's I buy stuff exclusively online (except for food of course) mainly Amazon but sometimes things from eBay that use UPS. I have had more issues with the USPS than UPS, unless of course the seller ships it a day or so after I get the tracking number, then the weekend screws it up. I hope you get it sooner though, Good luck!

Review
#396188 Review #396188 is a subjective opinion of poster.

UPS in Omaha, Nebraska - Drivers are apparently delinquents in training

I have waited all afternoon for a next-day package delivery scheduled between 1230 and 3 pm. At 1:45 someone buzzed the apartment door so I released the latch. No one opened the door or came up to knock, so I looked out the window and saw no one outside. Lo and behold, a few minutes later I received an "attempted delivery" notice--the driver had apparently already slapped the ticket on the door before buzzing and running like ***, because I saw no sign of anyone anywhere near the building. Called to complain, and was told "Of course he knocked, and he's already on the other side of town and won't come back, you'll have to wait until tomorrow." Not only do I not appreciate being kept waiting, but I don't care for being called a liar, either. Complaints can't be filed and I'm sure the driver will not only not be reprimanded, but will continue this kind of juvenile delinquent "ring and run" behavior. Completely unacceptable.
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Review
#396061 Review #396061 is a subjective opinion of poster.
Tags
  • The Driver

UPS in Temple Hills, Maryland - They must dont deliver in my hood

2nd time this happend tracking its here but they never came but it said they did maybe the dont do apt in my hood smh!!!!!!!!somebody sould check the driver cause I worked for fedex so I now how they do some time dont bother with the apt they are not home yeah rite been lookin out the window all day smh.if u leave out in temple hills best to get them to hold the package cus I guess they dont deliver here havent seen a door tag yet but who gives a I called and called f it what can u do
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Review
#395834 Review #395834 is a subjective opinion of poster.
Tags
  • The Driver

UPS in Memphis, Tennessee - Disappointing service

I am extremely disappointed with UPS service. A package was shipped to me from Carson City, NV, back on March 12, 2013, and till today (March 26, 2013) its not delivered. The package was first sent to Windsor for clearance and then they sent to Richmond. They do not have any reasoning of such delay no compensation what so ever. Even today, they say the package will not be delivered and may be tomorrow. Shame on such incompetency from UPS!!! I will never do business with them again. I used USPS before, even they are far better and faster than UPS.
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Review
#395798 Review #395798 is a subjective opinion of poster.

UPS in Seabrook, New Hampshire - Total Failure at doing business

First, I filled out package information in great detail on-line on many forms and ordered a pickup for about 10 packages. The driver showed up without any of the information so on a freezing day he and I filled out all the forms again on my porch.Then they billed me. I sent a check the same day. They billed again 30 days later with a late charge. I spent more than an hour on the phone to get them to review and "find the payment". They finally did and said they would credit BUT they never did. They sent it for collections. Then they said it was their mistake. They sent it again for collections.UPS was once a great company with efficiency. I had done this all before (about 15 years ago) and it worked perfectly. NOW - they are TOTALLY INCOMPETENT and RUDE and RUTHLESS.The value shown is estimated for my WASTED TIME due to their incompetence (SO FAR).
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1 comment
Anonymous
#630959

After filling out the labels online, why didn't you print them out and attach them to the boxes when the driver came ?

You also pay at the time that you fill out the forms online, and all would have been good to go.

Review
#395690 Review #395690 is a subjective opinion of poster.
Loss
$350
Tags
  • The Driver

UPS in Toronto, Ontario - NEVER USE THIS COMPANY FOR YOUR LOGISTICS NEEDS

These guys in 4 years that i have ever ordered anything from anywhere will 100% let you down and raise your blood pressure,customer service is the most ridiculous service ever available,and how the #$%@ do you expect to leave a person hanging the whole day for a package then because the drivers shift is almost over,hey they leave a notice that undelivarable, this company takes the cream of being the *** logistics company and never for once go out of their way to keep a client/customer happy for any matter,hey as long as their getting paid who the #$%^ cares about the consumer! Most rotten logistics company out there with a reputation that is supposed to stand out. HORRIBLE,you should be ashmed of yourself. Learn from FED EX how to do business and keep a client happy,they even let you know around what time the driver will arrive so that you don't waste your whole god *** day waiting for a dumb *** driver who doesn't give a @$%@ neither does the company it's self!
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Review
#395547 Review #395547 is a subjective opinion of poster.
Loss
$320
Tags
  • The Driver

UPS - THIEF for a delivery guy!!

I can ABSOLUTELY prove this: eBay purchase $66 Hanes nylons. NEVER ARRIVED. Supposedly signed for by "MAX". 1Z05602W0398113105 03/13. THERE IS NO MAX!! I'm screwed--eBay's protection won't pay me for loss because "it's signed for" duah. P.S. legitimate drives use LAST NAME! Also, my Chase credit card was "delivered" on 03/11/13 signed by "MAX". Never got the card; card cancelled. UPS has to FIND this *** and FIRE him; maybe even prosecute him and JAIL him. Habit, Pattern & Practice shows HE is a serial thief at worst / a *** for brains *** at best. I HATE, HATE, HATE this kind of B.S. I BID, I WIN, I PAY, seller SHIPS, ....never get here what a load of ***.
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Review
#394387 Review #394387 is a subjective opinion of poster.
Loss
$66
Tags
  • The Card

Package NOT delivered; UPS guy lied said MAX signed for it.

I bid on and won eBay Hanes stockings for wifey. $66 bucks. The seller sent UPS, "signature required." Supposedly 'delivered' on 03/13/2013. Signed by "MAX" #1: There is NO MAX !! #2: Legit UPS driver takes LAST NAME!!! I'm out $70 bucks approx. eBay sez, "Seller wins dispute cuz 'pkg. was delivered, signed by Max'. I'm screwed. The driver ALSO took my new Chase credit card also UPS signed by "MAX"--we gotta find out who this thief/ crook /low-life is.....and FIRE him and maybe JAIL HIM. NO problems with mail for 8 years; Last 6 months PKGS. not arriving/disappearing/ goes to Habit, Pattern and Practice of a pre-meditated, conniving, scheming thief.
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Review
#394378 Review #394378 is a subjective opinion of poster.
Loss
$66

UPS in Germantown, Maryland - Refused to deliver

I ordered 2 pairs of shoes. The driver took it upon himself to not deliver the package. He checked the box that says, "B) The sender required a signature at the time of delivery" which is completely UNTRUE. I called the sender who confirmed that they had NOT requested a signature (and never do with any other delivery company). The sender was then kind enough (Zappos) to call UPS and tell them this. UPS still refused to deliver the package and to leave it since I live in an apartment and somehow have less privileges than someone living in a house. I called UPS to get the problem resolved but they did nothing. They want me to drive down and pick up the package that should have reached me 5 days ago. They did not apologize. This the 2nd time this has happened. I have arranged with the sender that UPS shall not be used again when I order. Thanks UPS! Now life will be that much better without your inconsiderate service.
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Review
#394366 Review #394366 is a subjective opinion of poster.
Tags
  • The Driver