UPS Reviews

Show reviews that mention
package delivery service customer service customer driver packages door home address
Filter review
In 25 years I have never received a UPS package smoothly. Many retailers do not indicate how they send packages, and I live in DREAD they will use UPS. In this latest instance, the tracking page said I would receive it yesterday. So the day before, hoping to...
View full review
View full review
ID
#1839408 Review #1839408 is a subjective opinion of poster.
Location
Buffalo, New York
Pros
  • Local store
Cons
  • Timing wth delivery
  • Unrelaible tracking website
  • Last time i used ups

Brutal service

They seem to wash themselves of any issues when it comes to their screw ups. Says packed is delivered but our instructions said hold for pick-up. Depot people wont even discuss with our guy at the depot. Basically service rep was outside having a smoke and told us to go away and that they were closed - during working hours. They did not follow any instructions on the paperwork. No accountability whatsoever. I will never use this company again.

User's recommendation: Find anyone else to ship your packages - unreliable.

View full review
ID
#1836730 Review #1836730 is a subjective opinion of poster.
Location
Ilderton, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stolen Contents of Package

Ordered 4 Bottles of Vit C from Costco . Delivered by UPS ,PAckage was already opened and Retaped..and only 2 bottles arrived. Filed a claim of the loss of 2 bottles from UPS but 1 day after my claim they sent me a letter that the package was delivered according to their tracking and had to contact Costco instead. Yes the package was delivered but the items inside were missing.Seemed like they did not read my claim and only saw the part that said "Missing" not knowing if the whole package was missing or only some contents were missing.

User's recommendation: DO NOT TRUST UPS.

View full review
ID
#1836493 Review #1836493 is a subjective opinion of poster.
Loss
$30
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Other released

UPS - Other released
Update by user Mar 24, 2020

I ask everybody around me it was not found I check around I couldn’t found anything they wrote left at other released

Original review posted by user Mar 24, 2020
My other was not delivered to me my signature was not found the person who received it was not founded I do I get my package
View full review
ID
#1836350 Review #1836350 is a subjective opinion of poster.
Preferred solution
Other-released
New Reviewer

You delivered an empty box???

I am currently on hold with your *** complaint line... fyi I am currently at 1 hour 34 minutes and 51 seconds on hold cause you know... no one else has anything else to do. You left an empty box at my door. It was supposed to be a bar weight... it's a box. I'm not really sure how this company stays in business. BOYCOTT UPS!!!!

User's recommendation: AVOID UPS AT ALL COSTS!!! FIND A SUPPLIER WHO WILL WORK WITH ANOTHER CARRIER.

View full review
1 comment
#1841807

What an IDIOT! They just deliver NOT make the product WHAT A COW!

ID
#1833304 Review #1833304 is a subjective opinion of poster.
Loss
$111
Preferred solution
Deliver product or service ordered
New Reviewer

Annoyed

I was expecting a package monday, but checked MyUPS and discovered it would be delivered on Saturday, it was eligible for Saturday delivery. I waited around all day Saturday due to the cost of this item, and was told that it could be delivered as late as 9PM, so i waited & waited. At around 830, my shipping details went from "on truck, out for delivery" to "scanned at destination" it deleted the information stating it would be delivered on Saturday.
View full review
ID
#1833264 Review #1833264 is a subjective opinion of poster.
Cons
  • Unreliable
Preferred solution
Let the company propose a solution

*** poor service

yesterday my package is in kck at 438 am its after 5pm the following day i live in lee summit and im still waiting, on hold waiting on customer service wait time 25 mins what a joke. this has got to be worst company ive ever seen should not take a driver that long to do his deliveries 11 hours they from start to finish thats ridiculous traffic aint that bad, you just have lazy employees. somewhere elsego somewhere elsego

User's recommendation: go somewhere else unless you like waiting around all day my time has meaning and id love to be able to go the store but ifd i miss them im inconveniened again.

View full review
ID
#1830251 Review #1830251 is a subjective opinion of poster.
Location
Kansas City, Missouri

Length of time for deliveries

i dont understand how yesterday my package was in kansas city kansas at 4:38 am and in lenexa after 9am this morning and its almost 5pm and im still waiting and im in lee summit.Do you have lazy employees orn what? my ex husband drove a ndelivery truck the same size and delivered linen to resteraunts and schools in both kansas and missouri and was homee by 4:30 and loaded hi own truck everyday for the next day before he came home. you need new driversif thier that slow you got problems. it shou not take that long to receive a package this is ridiculous to say the least. whoever runs the the business needs to get motivated or he maybe he needs to be fired cause your doin something wrongcalling customer service is a joke too wait time 25 mins, wonder why do you even have to ask

User's recommendation: dont order anything thats gonna be delivered by ups cause i wont.

View full review
ID
#1830229 Review #1830229 is a subjective opinion of poster.
Location
Kansas City, Missouri

Nice day, no ice, but a 140 ft driveway. The UPS carrier chosenot to deliver to my front door but rather dropped off my package at a driveway stantion light. Anyone seeing the package could have pic

The delivery person dropped off my package at the light stansion in front of my driveway 140 ft from my house. anyone could have retrieved the package without getting out of their car. No snow, no ice no darkness of night. What has happened to UPS?

User's recommendation: Do youyr job as paid and at least deliver to the front door.

View full review
1 comment
#1839385

i have the same problem they leave it in slush or rain

ID
#1824243 Review #1824243 is a subjective opinion of poster.

They lie and suck ***

lie and suck *** all day

User's recommendation: use fedx us postal.

View full review
ID
#1823207 Review #1823207 is a subjective opinion of poster.
Location
Cordova, Tennessee
Loss
$1
Preferred solution
Full refund
New Reviewer

Ridiculous shipping cost

I ordered 2 gallons of shampoo from Pet Edge. The shampoo was 47.00 and the shipping was 54.00 for slow ground shipping. That should be illegal. I ordered elsewhere and will avoid using UPS from now on!

User's recommendation: Use any other service.

View full review
ID
#1821021 Review #1821021 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Delivered to wrong address

Update by user Mar 12, 2020

The package was picked up at the other address and properly delivered. I wonder if the UPS person was paying attention since the city my package was delivered to also has Falls in the city name.

Update by user Mar 12, 2020

I was right. UPS lied.

Thank goodness for honest people.

The person my item was delivered to had UPS pick up the unopened package and send it to the address that is on the package.The delivery man did ring the doorbell which is a good thing because several packages that were left at the door of other tenants have gone 'missing'. The FedEx delivery person always rings and waits in the truck to see if I get the package.I love FedEx.

Update by user Mar 11, 2020

I already phoned UPS and they said the package was addressed wrong. They lied. The package had been addressed properly but sent to Lisbon Falls, a town that sounds like my town.

Original review posted by user Mar 10, 2020
I am furious. My package was delivered to the wrong address yet UPS claims no fault. That the wrong address was on the package and I believe that was a lie to cover up UPS' mistake. Everything else on that order was shipped and delivered to the correct address. UPS owes me $23.70. UPS Marketplace tracking number 1Z302E4V030509**** Shipping to Margaret Chase211 Park St. #6 Livermore Falls, ME 04254

User's recommendation: Don't use UPS!

View full review
Resolved
ID
#1819489 Review #1819489 is a subjective opinion of poster.
Location
Augusta, Maine
Service
Ups Delivery Service
Pros
  • No likes
Cons
  • No knock or doorbell ring
  • Inability to handle a package without destroying it
  • No proper cover is raining or snow
Loss
$24
Preferred solution
Full refund
New Reviewer

THE CUSTOMER CARE PERSON IS A IDIOT DOES NOT UNDERSTAND ENGLISH

1Z1F65V791******** I TOLD THE CUSTOMER CARE PERSON PACKAGE IS IN MAIL BOX ..........NO THEY NEVER TOLD DRIVER PACKAGE WAS IN MAIL BOX. RANG DOOR BELL..GOT DOGS UP AND NOW A CRANKY 19 MONTH OLD GRANDSON. THANKS A LOT UPS CANADA NEVER FAILS YOU BUNGLING IDIOTS

User's recommendation: YOU NEED PEOPLE WHO CAN UNDERSTAND ENGLISH.

View full review
ID
#1819317 Review #1819317 is a subjective opinion of poster.
Pros
  • Big brown used to be a good company
Cons
  • Inabilty to perform primary task
Preferred solution
Let the company propose a solution
New Reviewer

Driver speed

Driver comes down our rock road and today he must have been going 60 miles an hour. We have animals around this area, school bus comes down this road, and kids are on this road from time to time. The rock dust is awful and what if something came out in front of him? He couldn't stop before he hit them.
View full review
ID
#1813784 Review #1813784 is a subjective opinion of poster.
Location
Blanchard, Oklahoma
Preferred solution
Let the company propose a solution
New Reviewer

Don’t go to the franchise store on N. 16th St. in Phoenix

The way I was treated in the store
View full review
ID
#1812619 Review #1812619 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Ups Manager