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UPS in Austin, Texas - Owner of WAGGIN TAILS MOBILE PET GROOMING

Packages contsantly being damaged. lost product, time, and revenue, constantly....UPS just cannot compete with the USPS or FEDX in Texas for on time, non damaged delivery. i am a busy groomer and count on my supplies arriving on time and undamaged...they seldom do!!! i HATE UPS!!! i have taken the time to monitor tracking records, and either UPS lies about where and when the parcels are being damaged or Texas has a serious problem! either way, UPS can never make up to me the lost time, revenue and future business lost because of their inability to fulfill their function as a shipper!!
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Review
#399731 Review #399731 is a subjective opinion of poster.
Loss
$1000

UPS in San Antonio, Texas - Drivers are Extremely lazy!

My last few deliveries have been late with appointments made by ups for delivery. They called and set up the appointment, and then did not deliver on time. while this may seem like a small gripe, I asked what would happen if no one was there to receive the package, and was told I would be billed $120. I made the appointment, and the delivery time was between Noon and 6 PM on a Friday to a business. I paid an employee 2 Hrs overtime and a $50 cash incentive to stay late. the package was not delivered until 7:30 PM, and the driver marked it delivered @ 6:15 PM. The hour and a half cost me more to have the employee stay later. The driver was to call me and I made it clear to everyone I talked to that the driver was to call me if there were any issues, he was not given that information by any of the 3 people I talked to. Then today as I was waiting for a delivery before a trip and checking the status of the package I saw that a delivery attempt had been made. I was at the office, and no attempt was made, I went to the gate and a notice had been left, I do not know why the driver didn't open the gate like they have don on every delivery to this address for the last 7 years but it was what it was. I called hoping to get the package delivered as it was desperately needed for the trip. The customer service rep basically said I would have to wait until the next day. I laughed and canceled the shipment and called the sender and told them it was coming back and why, and to thank ups for the lost sale. I have received only canned responses that clearly indicate my complaints were not read only replied to. I wish UPS a short and expensive demise!!!
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1 comment
Dark_Shaft
#636226

ups doesn't make appointments (unless you've subscribed to and paid for my choice) nor do they commit to time frames unless you've paid for an air service.

ups also does not charge if you're not available ($120? pffftt).

all in all you are confused, misguided and/or not presented all of the actual facts.

Review
#399690 Review #399690 is a subjective opinion of poster.
Tags
  • The Delivery

UPS - Desktop damaged, zero refund

I shipped my desktop PC from Italy - Office MBE of LEGNANO- using UPS because I thought it was safer, since my desktop PC is quite costly (I had an intel i7 2600, graphic card GTX 560 ti). Well, the package arrived, the graphic card (one of the most expensive parts of my PC) does not work anymore. I wrote a complaint to UPS the next day, they said they would send the notification to the sender. UPS sent a courier to pick up the empty package to check it,they said. After 2 weeks with no communications, I write them back and they reply "they sent a notification", nothing more. Now, 2 months later, no contact, no news, only my broken PC for which I paid 150€ of expedition. The Pack was done by THE SHOP, and on the box there were clear traces of it being thrown. WHERE IS UPS? THAT IS *** NO MORE GUYS, NO MORE!
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Review
#399201 Review #399201 is a subjective opinion of poster.
Loss
$300

UPS in Calgary, Alberta - Highway Robbery

I received my package from a seller in the USA last week. Total package cost was $180. A week later I receive in the mail a bill for $50 claiming that I owe them for the following: Entry Prep Fee: $29.00 Bond Fee: $6.00 DUTY $0.00 Customes GST $9.75 Brokerage Tax $1.75 Total was $46.50 So let me get this straight, I paid NOTHING for IMPORTING DUTY fee and then $46.50 to line their pockets????? What a joke. So I called into the UPS CSL and asked about all the charges and all they could say was that this was their fee structure and it was what is was. I asked for an explanation on what their process was and for a copy of the process, and again they said it was for the processing of paperwork. I have no idea what they have to do that involves $46.50 worth of time, since no duty was paid, and it seems excessive. My advice, DONT SHIP WITH UPS!!!!!!!!!!!!!!!!!! Go FED EX or Canada Post. I will never us UPS again and will advise everyone the same
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1 comment
Dark_Shaft
#634827

are you dense? goods and service tax (gst) and brokerage tax sound like highway robbery so you blame the carrier?

did you miss the word TAX? tax. tax, as in fees paid to the government.

you probably really think your health care is free too. genius.

Review
#399086 Review #399086 is a subjective opinion of poster.
Loss
$47

UPS in Nuneaton, England - Worst customer service

I opened an account with UPS and they asked me to send to documents to confirm the address of the account, which I did, they never called me with a follow up call to say they had not received it, but blocked my account, no notification what-so-ever. That's not the end of it, A large Audio Manufacturer arranged for some goods to be sent to me and a collection at the same time. when the driver delivered the Item, I said I have a return for you also, The driver then said, I had a message a few days ago, not to take any collections from this address. This was the first I new about the problem with UPS over my account opening, but the fact is, not only did I have to hear it from a driver, as I had not calls from the accounts department of UPS, but the item to be collected was on another companies account. When I called, I found them to be un helpful, was advised it does to matter whose account it is, it's because it is connected to my company name on the documentation. This is out of order since, I have not used the UPS service, I don,t owe them any money, and I am not the account holder of the requested pick up. As a result, I am writing to UPS to ask them to stick their account up their ***.
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Review
#398280 Review #398280 is a subjective opinion of poster.
Loss
$500
Tags
  • Call option
  • The Driver

UPS in San Diego, California - Refused to Help Me

Due to a slight mispelling in my name (one letter difference), I was unable to go onto My Choice on UPS's website (never used it before) and arrange for me to pickup a package at their nearest service center. This service is supposed to be free and accesible by anyone. When I called the representative, they told me there was NOTHING they could do to help me. They couldn't arrange will-call over the phone, and couldn't help me with the technical problems online. I talked to four representatives and one superviser, all with the same answer of basically "tough luck." The package ended up being sent back to the shipper (no refund) and I was out over 100 dollars.
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Review
#398247 Review #398247 is a subjective opinion of poster.
Loss
$109

UPS in Jackson, Mississippi - Mishandled Delivery

For Easter I ordered special Italian pastries from Little Italy in NY (I was born and raised in an Italian family in NYC). I didn't get the promised package in time for Easter, but when I looked at tracking, it said it had been delivered on Holy Thursday. I e-mailed all my neighbors, and the day after Easter, the mystery was solved: the UPS man delivered my package to my next door neighbor. She pulled the package in and went away for the holiday. On Monday, she put the package on my doorstep: UPS says that they will chastise the driver, but will not refund the $70 shipping fee, even though one of the items was sent by 2 day air because it needed to be refrigerated promptly. And of course, by Monday, that item ($35 + $70 Shipping Fees) was moldy and inedible, besides being too late for my family holiday. If one of their agents mis-delivers, they should be held accountable and my fees returned.
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2 comments
Anonymous
#767059

Happens a lot... check it: http://www.dontthrowmypackage.com

UPS, FedEx, USPS -- lots of package throwing videos :x

Sad part is that sometimes even insurance doesn't help :(

Anonymous
#634052

Who the *** takes their neighbors packages and then leaves??

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Review
#398230 Review #398230 is a subjective opinion of poster.
Loss
$105
Tags
  • The Driver

UPS - Shipping Delivery and Customer Complaint

Package was not delivered when it was supposed to have been. The driver attempted to deliver it early and when no one was home, the package was then scheduled for another day making it late. Paid for next day delivery not 2-day delivery. Called Customer Service and, here is the kicker, was told that they had no process for me to file a complaint because nothing wrong had been done. An unhappy customer can not file a complaint with UPS. The customer service representative can only take information if they determine an error has occurred. An unhappy customer is not a problem that needs to be addressed. The only recourse is to mail a letter to the corporate headquarters in Atlanta, GA. The customer can not even send an email. They have no process for addressing complaints.
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1 comment
Dark_Shaft
#636359

when asked how to file a complaint you were given an address to send your complaint, and you still complain. sounds to me like they gave you the process. how dense are you?

Review
#398054 Review #398054 is a subjective opinion of poster.
Loss
$40
Tags
  • The Driver

Ups refused insurance claim

We shipped a package with UPS, double boxed with foam no less. We purchased their "insurance", then UPS damaged the package. They refused to reimburse quoting undocumented reasons that the cardboard was not the right type. Worst part about this is they dished us off to Crawford and company to handle the case. Who is Crawford??? Crawford stated it isn't really insurance but is some kind of declared value program. WHA?? Search for ups insurance on the web and you land on ups declared value page, but wait, look at source of page and you see "insurance" tags. They do this so search picks them up for people looking for ups insurance by google/bing. Last time we ever use their "Insurance".
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Review
#398006 Review #398006 is a subjective opinion of poster.
Loss
$5000
On 03/19/2013 I taped up my package & applied the return shipping address sticker to the box to me mailed out. Next, a nice drive to the post office was made to drop the package off. While at the post office, I was informed that UPS has a contract to pick up the...
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2 comments
Anonymous
#756293

Same here ups picked up package and never scanned it. Now I'm out $120.oo.

UPS does not provide pick reciepts!!!!!!!! beware.

If you have to use them make sure you watch them scan it!!!!!

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Review
#397975 Review #397975 is a subjective opinion of poster.
Loss
$90