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UPS in Cokeville, Wyoming - Package not delivered

WOW, what a great company. My delivery status on ups.com said my package was out for delivery today, and when the ups truck showed up in my town, the driver said he didn't have anything for my address. Either some dumb nut forgot to put my package on the truck, or someone decided to steal it. I've been waiting all day for the package to get here, but it never did. I even called customer service, and they acted like it wasn't a big deal. All they told me was that I would receive a call from dispatch, but I haven't heard from anyone.
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Review
#400941 Review #400941 is a subjective opinion of poster.
Loss
$50

A UPS truck hit my car!

While Backing out of my driveway to rearrange my car I looked to the right for any oncoming traffic... Now I need to mention I live in a manufacture home community so its all private including the streets. We are not talking heavy traffic if any at all! As I look to the right I feel a sudden crunch and shake side to side. I was stunned to find out A UPS truck was driving backwards on the wrong side of the street and hit me with his right protruding bars above his bumper. He smashed my gas tank nozzle and the whole 1/4 side panel above the wheel well and back! That's all that was protruding from the driveway...Had he been on the correct side driving up He would have seen me me but more important I would have had plenty of clearance and seen him in time. Yup they came out and had the nerve to say it was 50% my fault and would only pay 50% of the damage. UM.....driving backwards up a hill on the wrong side of the road?? How is that my fault in any stretch of ones imagination???? What cha think? Do I go to small claims court? I'm ready!
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Review
#400935 Review #400935 is a subjective opinion of poster.
Loss
$4240

UPS driver took it upon himself to pick a return. Problem was he pick up the wrong boxes.

I had 4 boxes of cable to be return to a vender. Also, another return was issued for a different vender. The UPS driver took it upon him to pick up returns. The problem was he pick up the wrong boxes and sent the wrong packages to the wrong vender. I called the UPS center in Dalton, GA and explained what had happened. I was told the driver asked if he had the right boxes, which he did not because I was not there the day he picked up the wrong packages. I never got refunded for the boxes of cable that went to the wrong vender. The vender who received the boxes if cable would not admit they received the cable even though a signature was received. The UPS center ignore me for weeks. Finally, I just took the loss of $800.0"
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Review
#400864 Review #400864 is a subjective opinion of poster.
Loss
$800

UPS in Dalton, Georgia - Paid for next day delivery by 10:30

Customer needed a phone card for there phone system. I paid for overnight shipping and delivery by 10:30am. The Package did not come until 2 days later and the box looked like the ups guys played soccer with it. Everything was destroyed. Not to mention it cost $103.91 for the shipping!! I called ups to complain but they had the attitude of oh well, you'll get it when you get it. They said they were not sure where the package was. Ups did not offer a refund!! This is the third problem I have had with ups. I'm not happy with ups
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Review
#400862 Review #400862 is a subjective opinion of poster.
Loss
$200

UPS in Austin, Texas - Owner of WAGGIN TAILS MOBILE PET GROOMING

Packages contsantly being damaged. lost product, time, and revenue, constantly....UPS just cannot compete with the USPS or FEDX in Texas for on time, non damaged delivery. i am a busy groomer and count on my supplies arriving on time and undamaged...they seldom do!!! i HATE UPS!!! i have taken the time to monitor tracking records, and either UPS lies about where and when the parcels are being damaged or Texas has a serious problem! either way, UPS can never make up to me the lost time, revenue and future business lost because of their inability to fulfill their function as a shipper!!
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Review
#399731 Review #399731 is a subjective opinion of poster.
Loss
$1000

UPS in San Antonio, Texas - Drivers are Extremely lazy!

My last few deliveries have been late with appointments made by ups for delivery. They called and set up the appointment, and then did not deliver on time. while this may seem like a small gripe, I asked what would happen if no one was there to receive the package, and was told I would be billed $120. I made the appointment, and the delivery time was between Noon and 6 PM on a Friday to a business. I paid an employee 2 Hrs overtime and a $50 cash incentive to stay late. the package was not delivered until 7:30 PM, and the driver marked it delivered @ 6:15 PM. The hour and a half cost me more to have the employee stay later. The driver was to call me and I made it clear to everyone I talked to that the driver was to call me if there were any issues, he was not given that information by any of the 3 people I talked to. Then today as I was waiting for a delivery before a trip and checking the status of the package I saw that a delivery attempt had been made. I was at the office, and no attempt was made, I went to the gate and a notice had been left, I do not know why the driver didn't open the gate like they have don on every delivery to this address for the last 7 years but it was what it was. I called hoping to get the package delivered as it was desperately needed for the trip. The customer service rep basically said I would have to wait until the next day. I laughed and canceled the shipment and called the sender and told them it was coming back and why, and to thank ups for the lost sale. I have received only canned responses that clearly indicate my complaints were not read only replied to. I wish UPS a short and expensive demise!!!
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1 comment
Dark_Shaft
#636226

ups doesn't make appointments (unless you've subscribed to and paid for my choice) nor do they commit to time frames unless you've paid for an air service.

ups also does not charge if you're not available ($120? pffftt).

all in all you are confused, misguided and/or not presented all of the actual facts.

Review
#399690 Review #399690 is a subjective opinion of poster.
Tags
  • The Delivery

UPS - Desktop damaged, zero refund

I shipped my desktop PC from Italy - Office MBE of LEGNANO- using UPS because I thought it was safer, since my desktop PC is quite costly (I had an intel i7 2600, graphic card GTX 560 ti). Well, the package arrived, the graphic card (one of the most expensive parts of my PC) does not work anymore. I wrote a complaint to UPS the next day, they said they would send the notification to the sender. UPS sent a courier to pick up the empty package to check it,they said. After 2 weeks with no communications, I write them back and they reply "they sent a notification", nothing more. Now, 2 months later, no contact, no news, only my broken PC for which I paid 150€ of expedition. The Pack was done by THE SHOP, and on the box there were clear traces of it being thrown. WHERE IS UPS? THAT IS *** NO MORE GUYS, NO MORE!
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Review
#399201 Review #399201 is a subjective opinion of poster.
Loss
$300

UPS in Calgary, Alberta - Highway Robbery

I received my package from a seller in the USA last week. Total package cost was $180. A week later I receive in the mail a bill for $50 claiming that I owe them for the following: Entry Prep Fee: $29.00 Bond Fee: $6.00 DUTY $0.00 Customes GST $9.75 Brokerage Tax $1.75 Total was $46.50 So let me get this straight, I paid NOTHING for IMPORTING DUTY fee and then $46.50 to line their pockets????? What a joke. So I called into the UPS CSL and asked about all the charges and all they could say was that this was their fee structure and it was what is was. I asked for an explanation on what their process was and for a copy of the process, and again they said it was for the processing of paperwork. I have no idea what they have to do that involves $46.50 worth of time, since no duty was paid, and it seems excessive. My advice, DONT SHIP WITH UPS!!!!!!!!!!!!!!!!!! Go FED EX or Canada Post. I will never us UPS again and will advise everyone the same
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1 comment
Dark_Shaft
#634827

are you dense? goods and service tax (gst) and brokerage tax sound like highway robbery so you blame the carrier?

did you miss the word TAX? tax. tax, as in fees paid to the government.

you probably really think your health care is free too. genius.

Review
#399086 Review #399086 is a subjective opinion of poster.
Loss
$47

UPS in Nuneaton, England - Worst customer service

I opened an account with UPS and they asked me to send to documents to confirm the address of the account, which I did, they never called me with a follow up call to say they had not received it, but blocked my account, no notification what-so-ever. That's not the end of it, A large Audio Manufacturer arranged for some goods to be sent to me and a collection at the same time. when the driver delivered the Item, I said I have a return for you also, The driver then said, I had a message a few days ago, not to take any collections from this address. This was the first I new about the problem with UPS over my account opening, but the fact is, not only did I have to hear it from a driver, as I had not calls from the accounts department of UPS, but the item to be collected was on another companies account. When I called, I found them to be un helpful, was advised it does to matter whose account it is, it's because it is connected to my company name on the documentation. This is out of order since, I have not used the UPS service, I don,t owe them any money, and I am not the account holder of the requested pick up. As a result, I am writing to UPS to ask them to stick their account up their ***.
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Review
#398280 Review #398280 is a subjective opinion of poster.
Loss
$500
Tags
  • Call option
  • The Driver

UPS in San Diego, California - Refused to Help Me

Due to a slight mispelling in my name (one letter difference), I was unable to go onto My Choice on UPS's website (never used it before) and arrange for me to pickup a package at their nearest service center. This service is supposed to be free and accesible by anyone. When I called the representative, they told me there was NOTHING they could do to help me. They couldn't arrange will-call over the phone, and couldn't help me with the technical problems online. I talked to four representatives and one superviser, all with the same answer of basically "tough luck." The package ended up being sent back to the shipper (no refund) and I was out over 100 dollars.
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Review
#398247 Review #398247 is a subjective opinion of poster.
Loss
$109