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UPS Destroyed 4 of my Govt Radios

UPS Damage: The radios that I ship are heavy but very well packed. They are government units which are insured. The 4 damaged radios were separately shipped at different times. The damage is always the same. The boxes have been thrown or dropped. The radio chassis are bent and external hardware damaged. Sometimes the internal parts are also damaged. The boxes are clearly marked with red labels "Electronic Material, Don't Drop Don't Crush". The four inches of foam, cardboard caps, and boxes are completely destroyed on all ends. I am not having any problems with other shippers. This is a UPS problem and it started happening 2 years ago. Now I use them only when a customer demands UPS shipping. It takes about 30 days to get a claim paid and there communication is terrible. It is almost impossible to reach someone who can answer specific questions.
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1 comment
Anonymous
#641765

If you have to write "Don't Drop" or "Don't Crush" on the outside of the box, then you haven't packed them well enough. A properly packed box can be dropped.

And other boxes, even heavy ones can be stacked on top of it. I teach people how to do it correctly and nothing ever breaks for them again.

Review
#403086 Review #403086 is a subjective opinion of poster.
Loss
$4000
Tags
  • Ship transport

UPS - I do not exist

Package was sent UPS 3/27 from Dubai had not arrived by 4/23. UPS website less than helpful,Athens reckon I don't exist. Tracking showed it had got holed up in Athens. I have seen original sender label(as a pdf) which has my correct name, address and telephone number....and they still cannot find me. I get packages from DHL/Fedex?TNT fine, no problem. UPS US says on livechat they can do nothing, I should contact UPS Greece (why can't they????????) I was not impressed by the support, the website nor livechat (they expressed sorrow that I had been let down and hoped to serve me better in the future.....JOKE.UPS generally is not good. UPS Greece is trash.
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Review
#402833 Review #402833 is a subjective opinion of poster.

UPS, outright dishonesty coupled with extraordinary rudeness

I ordered some products from Amazon, and most important among them was a client's computer. Upon checking my tracking, I see that my package was to be delivered on time. The day goes by and no UPS. I check the tracking again and it read, "The customer was not available on 1st attempt. A second attempt will be made." I found that odd, seeing as how there was no knock on my door all day or a UPS note. Well I waived it off and said to myself, they will be here tomorrow. Tomorrow comes and goes, no package (a UPS truck was not seen in my neighborhood all day). I check the tracking again, "The customer was not available on second attempt. A third attempt will be made." At this point, I am pretty pissed off. I get on the phone with UPS support and you know what they told me? "I am sorry to hear about that sir, sometimes, our drivers won't complete their routes before the day is up so they can go home early. They log the rest of their packages in the manner you saw on your tracking information." Are you kidding me? As a customer service representative, you are outright telling me that this delay of service was due to the drivers incompetence and unwillingness to complete his route on a Thursday and Friday night? He shyly agreed and began to stutter his way through another apology. I asked for a manager. The manager said EXACTLY what the previous rep said and also added that he could nothing for me. I told him that I wanted the number for my local UPS warehouse. He presumed to tell me that he doesn't have that information but he could arrange for someone to call me from that location on Monday. I commented on his uselessness and then hung up the phone. Monday comes around (the day I am writing this review) and I get a call at 8:00AM from UPS and don't answer. The voice mail left on my inbox was left by Heather, who I assume to be someone in charge of customer service at this local facility. She explains that in the driver's personal notes he states,"Incorrect gate code for entry." I called her back once I got to my office about an hour later. We spoke casually about the incident for the first two minutes and then she asked me what the gate code was so that she can pass it on to the driver, she also said there was a code in the system but for whatever reason, she couldn't see it (she even said, "It's ***, I know"). Little did she know, I spoke with my landlord and CONFIRMED that the gate code had not been changed. I also confirmed that he had received UPS packages just the week before. See our landlord doesn't hand out the gate code to residents in order to preserve the privacy of the complex (we all use clickers), a policy of which I agree with. I tell her that we are not given the gate code and she immediately outbursts," Well that's the problem right there!" To which I replied, no it is not. We have received packages here before without a problem so why now would the driver suddenly have problems getting into the complex considering that I confirmed the code hasn't changed? To me, it sounds as though the driver never actually made an attempt to enter the complex, as your national rep so boldly pointed out, this is apparently a common occurrence. She then tells me that national UPS customer support does not know what they are talking about and not to listen to them. I started to laugh and asked, you are both a part of the same company are you not? I then told her that I don't appreciate her rudeness and blatant disrespect to my intelligence. I told her she needs to fire the driver and hire a competent one. To which she said, "Well, I am just going to put in the notes on this order that the customer failed to provide me with gate code. Thank you, have a great day. CLICK." I will never be shipping through UPS again. Apparently, they value their customer's business very little. Their false conviction allows them to have no problem being dishonest and unnecessarily rude to the people who keep who pay for their service. If you are reading this, it is probably because you had a similar situation with UPS. Do yourself and the rest of us a favor, spread the word. IF we don't express our negative experiences with UPS, they will never change or rightfully find themselves out of business. I am still waiting for my package right now and highly doubt that it will be delivered. Meaning, I will have to drive to the warehouse myself to pick it up. And if it is delivered, it proves the driver had been deliberately negating his responsibilities. Spread the word.
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Review
#402615 Review #402615 is a subjective opinion of poster.
Tags
  • The Driver

UPS - Stole mdse but signed delivery with "MAX" name

Late January / early February 2013, I won an eBay auction. The seller, Stephen, mailed it UPS. It NEVER arrived. BUT the tracking info said, "Signed for by MAX" There is NO MAX !! Only Dan, Jo, Angel & Connie!!! UPS STILL (April 2013) INSISTS pkg WAS delivered. And I told them that this delivery guy is a thief. I didn't get my Chase Visa card either: ALSO sent UPS and also signed for by "MAX". This guy needs to be fired and I need to get paid back for the $66 bucks I spent and got ZERO to show for it.
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Review
#402112 Review #402112 is a subjective opinion of poster.
Loss
$66

UPS in Northampton, Massachusetts - Bad customer service and no business credit

UPS - Bad customer service and no business credit
This happens all the time and I only report this case coz I am infurious about the way they deliver my pacakge this time. They made the first attempt on Thursday afternoon and I wasn't able to get it becoz I needed to work during the day. The delivery guy left an infonotice on my door marking the 2nd attempt would be made on Friday after 5 pm. So I made my work arrangement to leave early so that I can get back home before 5. I managed to get at home at around 4:50 pm only to see another door tag and after I called the customer service, they told me the attempt has been made at 3;30 pm. I questioned them why they failed to abide by the said delivery time range. UPS keeps telling me that was an estimate and the actual delivery time is completely based on the driver's free will. I can't believe how absurd their business rule is. If they cannot make a reasonable estimate, they can choose not to. Instead, they made a business promise, and when the customer made his arrangement trying to fit into their schedule, they violated it without any reasonable excuse. And all the customer service reps said was it's not a reliable estimate. So they want me to convey this message to all the UPS customers including the businesses who still choose this company as their major deliverying vehicle, IF YOU CHOOSE UPS, YOU GOTTA STAY AT HOME ALL DAY ON THE DELIVERY DAY TO RECEIVE YOUR PACKAGE. IF YOU MAKE MANY ONLINE PURCHASE IN A YEAR AND THEY ALL SHIPS WITH UPS, THEN PLEASE QUIT YOUR JOB!!!!! That statement has been confirmed and agreed upon by the UPS customer service Reps.
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1 comment
Anonymous
#1006099

All the Driver can do is make a best guess estimate.

Drivers cannot predict the future as to what time the stops on their route will be delivered.

Guess he should get a new magic 8 ball that is more accurate!

Review
#401941 Review #401941 is a subjective opinion of poster.
Tags
  • The Delivery
  • The Driver

UPS in Montgomery, Alabama - Delivery

I have a package that arrived in Anchorage at 6am on Friday. They state however, that the package won't be delivered until Monday. Why in the world would UPS sit on their **s and not get these out for early delivery? Once it arrives, it should be scanned and out for delivery, regardless if it got in early or not. This is the difference between UPS and FedEx and why FedEx is used more. FedEx, at least in Anchorage, will deliver packages that come in early. UPS on the other hand will hold packages 3 days for NO reason!
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Review
#401888 Review #401888 is a subjective opinion of poster.
Tags
  • World

UPS in Miami, Florida - It all began one day...

It was March 22, 2013, and i decided to place an order on Amazon. I bouth the book and over three weeks have passed and i still don't have my product. I verified that it enter MIA March 30; that means that UPS has been *** around with my *** for over 2 weeks! They need to get their *** together and do their job. Just ecause they're failures that ate their lives, doesn't mean that they have to take out their problems on the consumers... ***. I'm probably never going to get my *** back; so now i'm going to lay out straight: *** UPS< *** they crew, *** them ***! FEDEX FOREVER!
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Review
#401550 Review #401550 is a subjective opinion of poster.
Loss
$9

UPS - Unloader

The importance of preventing sexual harassment, wrongful discharge, discrimination, retailition, work environment is to ensure all employees are treated with respect and dignity, not reporting or codoning UPS actions are in direct conflict with employees values. UPS is not in compliance with Title VII of the Civil Rights Acts nor in compliance with state civil right laws as well as fair employment laws. We must know or rights and report any unethical practices that UPS is doing to the employees directly or witness without being afraid of being terminated. Verbal or physical conduct affects individual employment, unreasonably interferes with his/her work performance, creates and intimidating hostile or offensive work environment. We are all frustrated by the corporate behavior at UPS. It's going to take all of us near and far to work together. We need to stop UPS from sexual harassment discrimination hostile work environment retailation and wrongful discharge of the employees who are victims of being terminated because of the poor management at UPS. Let's start right now to get employees fairness in the workplace. To: United Parcel Services Stop sexual harassment retailiton wrongful discharge discrimination and hostile work environment Sincerely, [Your name]
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Review
#401345 Review #401345 is a subjective opinion of poster.

UPS is terrible

This Company only delivers when people are at work! If you live in an apartment, you are screwed. They will not leave the package with the office. After waiting for weeks, I found delivery notifications in the dirt around my building. The driver stuck them on half ***-ed and ran to his truck for the next delivery. He did not care to ensure they were stuck to the door. I could have made arrangements, had I know next delivery dates. All they do is deliver. How do they screw that up? They have denied responsibility and said anything could have happen to the slips.
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Review
#401068 Review #401068 is a subjective opinion of poster.
Loss
$60
Tags
  • The Driver

UPS in Crescent, Iowa - Delievered to wrong place

So, three days ago I received an email saying my package was delivered and they left it at the front door. When I got home it wasn't there. I asked my mom about it and she was home when at the time it was delivered and UPS was no where around. I called them and they said there was nothing they could do about it and the lady was being a complete *** to me on the phone. Poorest customer service I have ever had. Looks like I just payed $120 for tickets to a concert tomorrow that I never got.
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Review
#401002 Review #401002 is a subjective opinion of poster.
Loss
$105