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UPS-unreliable and unresponsive

Received a call from UPS stating my delivery would arrive within two hours. No one ever showed or called. Received another call the next day saying the delivery would arrive the following day between 1 and 5. Again, no call, no delivery. After wasting 7 hours waiting for this delivery I called to complain and was greeted with all kinds of excuses. Finally lost my temper and they parcel arrived at 7 PM. I received an email regarding my satisfaction which I answered with the facts and received another with an apology (like they care)saying I would hear from someone about the issue by two today. Not a word! This company is a joke and I will never use them again. Stick with FedEx.
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Review
#404838 Review #404838 is a subjective opinion of poster.

UPS in Ophir, Oregon - Shoddy delivery - No response to complaint

I ordered a Samsung HDTV via Amazon. When the truck arrived, I looked inside, and noted that the (large) box, clearly marked "This Side Up", was upside down. There were two large holes in the box, apparently from shipping damage. When the driver took it off the truck, the box contents sound dreadful; rattling and loose. The driver said, "You better open it" and I did. Luckily, I could see no damage to the interior box that contained the TV. As a precaution, I wrote to UPS about the problem thinking that the TV might not work. I received no response from this contact. I later contacted them again received a response saying that a rep. would call me regarding the issue. I've never heard from anyone.
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1 comment
Dark_Shaft
#644282

unless you are shipping by freight carrier, no carrier (ups, fedex, or usps) will guarantee directional shipping ie this side up. packages travels miles of automated equipment, skinny lcd tv parcels can't travel upright in such systems.

all that said, i'm not sure what your complaint is. your tv works but you want someone from ups to acknowledge noting is wrong with it? sounds like you're crying over nothing.

hey nothing went wrong with my shipping i want you to accept blame for nothing. and if you don't i'll post on a website for no reason. tool. #smh

Review
#404378 Review #404378 is a subjective opinion of poster.
Tags
  • The Driver

UPS in Monroe, Louisiana - 0 for 9

I have had 3 packages delivered through UPS. Well, I shouldn't say delivered, as they never are. Rather, the drive claims to attempt delivery 3 times for each package, but never leaves an info notice. Today he is 0 for 9 over three packages. I have complained to their local office, I have called Amazon and told Amazon never to ship me anything with them again. (Amazon is helpful in they mark your account as preferring FedEx over UPS so it is at least less likely UPS will be the delivery company. I highly recommend this step, if enough people complain Amazon may change.) Now I spoke to a guy who claims to be the head of the local office, after he refused to give me contact info for the person above him. We'll see what happens, I suppose. To add to this, I have seen one of their drivers, probably the one who is supposed to deliver to me, sitting in a parking lot in the truck for over 2 hours. I guess he has a lot of spare time, as he isn't really attempting to deliver things anymore.
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Review
#404284 Review #404284 is a subjective opinion of poster.
Loss
$150

UPS are thieves

I had a prescription that was shipped overnight via UPS. What can brown do for you? Well they tried once for delivery. I was unavailable, so they were supposed to make a 2nd and 3rd attempt. I called UPS several times, and after 5 days they informed me that the package was lost. Lost, is a funny term for stolen. I will never use *** brown ever again. Interesting side note, after having one UPS representative tell me that the package is lost and that I need to contact the pharmacy that shipped the package, I called UPS again to be told that the package is scheduled for delivery today. One way or the other one of the two people that I talked to today is liar. The package was last seen at 1709 Shady Oaks Dr. Denton, TX which is the closest UPS will call location. UPS used to be a very dependable organization, obviously changes in leadership and the influence of the Teamsters Union have taken their toll on an otherwise decent organization.
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Review
#404209 Review #404209 is a subjective opinion of poster.
Loss
$1150

UPS delivered an opened package to an untrustworthy neighbor

I ordered a product from Amazon and the UPS driver delivered it to a neighbor I do not trust, leaving a note on my door. I never gave permission for UPS to give my packages to that neighbor. I am now reluctant to order anything that might be delivered by UPS. The tracking number is 1Z 13F1 9A4 03 9902 2995. That neighbor opened the package to see what was in it. In the future I would like UPS to hold any undeliverable packages at UPS for me to pick them up. Nothing was lost or damaged, but this neighbor might continue to tamper with future UPS deliveries since she does not work and is home all day. Her name is Adela. I can't understand why the UPS driver would arbitrarily give her my packages. Yes, not only am I pissed off, but alarmed--now that Adela has succeeded in interfering with my deliveries, she will continue.
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2 comments
Anonymous
#700730

i also had this occur in a different city. though my neighbor didn't open it, still, it was an unauthorized alternate delivery. I had to wait for her to get home, and then ask her for the package. :roll

I called to complain about this, and ups first told me they aren't supposed to deliver to others unauthorized; then i got a callback and the 2nd guy says they often do this. so i told them they shouldn't as they have no clue as to the character or relationship of the neighbor! for all they know they could be desperate druggies who will run down to the local pawn shop with your goods. For all they know it isn't really the neighbor but their guest or babysitter. :(

This is the only time this has happened to me, and interestingly, it was also a delivery from Amazon.

I think Amazon has a cut rate contract with ups so ups cheaps out on the deliveries. they don't want to return for 2nd attempt to deliver, etc. as it costs them more to do this.

my advice is to call ups and complain, ask them to stop this practice altogether, and tell them to mark your name and address as one who they shouldn't do this type of alternate delivery for, but they should get your authorization on the door sticky note as to what type of delivery you will take.

Bodryn
#643360

I think you can specify Fedex or some other delivery service for your mail order products. I certainly would. UPS isn't nicknamed "oops" for nothing!

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Review
#404066 Review #404066 is a subjective opinion of poster.
Tags
  • Future

UPS in San Diego, California - Nice way to bone a good customer

My yearly tab with UPS is around $300-500,000. I shipped a 2nd day package Wednesday to arrive Friday in San Diego for a trade show. It got put on the wrong truck (WTF!) and didn't make it. It's in San Diego now (Saturday), but they refused to deliver it SINCE I HADN'T PAID FOR SATURDAY DELIVERY. Um, no. I paid to have it HERE BY FRIDAY. There is a Monday 8:00 delivery, but they refuse to deliver it then SINCE I HADN'T PAID FOR EARLY MONDAY DELIVERY. They have said that we might - might - get it Monday afternoon. Well, thanks. That's after the show is over. Seriously, WTF?
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4 comments
Dark_Shaft
#644324

lol, you claim a loss of 10k.

you don't do anywhere near 500k a year in shipping with ups, if you did you would know their policies. more likely you are an ocassional shipper. i doubt ups will miss your $10 per month shipping.

btw if your packages were late you are entitled to a refund of your shipping cost. again, something you would know if you shipped frequently. tool.

craig_shields
#645115
@Dark_Shaft

Yes, it was a hand-built printing press inking system prototype. $10,000 is merely the material cost, not the actual value. You *do* realize that expensive equipment is shipped UPS, right? The fact that you think shipping $10,000 is not possible is hilarious. Just two weeks ago, a $50,000 sensor came in for me via FedEx.

Dark_Shaft
#645557
@craig_shields

craigy-poo, you do realize that an item that is worth $10k and arrives late does not mean you suffered a $10k loss, right?

yep, your a real genious, sweetheart.

craig_shields
#645118
@Dark_Shaft

Not sure why the rest of my comment was snipped.

Tracking number - 1Z6119990251784008

Check it yourself, sparkles.

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Review
#403906 Review #403906 is a subjective opinion of poster.
Loss
$10000

UPS in Chicago, Illinois - "We're not perfect." Was the response they gave me

I paid for 2 day shipping and specifically authorized them (online) to leave at my place without my presence. They don't leave it and say it "looked suspicious" and won't tell me why. Then they don't call me back in time after I tried to get it delivered that same day. So I give a different address and my boyfriend stays home ALL DAY that day (day 3) and they don't even ring the buzzer or leave a note (they clearly did not try) and say another missed attempt because no one was home, even though someone was! That night they said they would see if they can "fit it into their schedule" to deliver that night. They said they would bring it to the original address. Then they called and said that the driver actually brought it to the secondary address and didn't tell anyone. No one was home there, so next morning (day 4) boyfriend went to check and there was no package. I called UPS infuriated accusing them of stealing my package and they said "you know, we're not perfect. If our driver doesnt attempt to deliver a package or steals it, we will look at his history and if there are repeated attempts we can follow up but if this is just one time, I mean it's not a big deal." This tells me everything i need to know about your company... that one screw-over of a customer doesnt matter unless it happens again.
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5 comments
Anonymous
#645575

dark shaft & ladyscot are inbred brother and sister and first cousins.

craig_shields
#645119

You have to love Dark Shaft. He has never posted a complaint but stalks these boards screaming at people who complain about UPS. I'm guessing based on his rage issues and lack of education that he's a driver for them.

Dark_Shaft
#645567
@craig_shields

rage? nah, just no appreciation for clueless people, such as yourself.

but, hey, l see by your avatar, you like to release your issues with fido on your lap. weird, dude.

Dark_Shaft
#644325

yet if they had left your package at some sketchy place and it disappeared you'd be here crying about it being stolen. i suspect you just like to complain.

hint, quit changing when, where, and how you want things delivered. ***

Bodryn
#642989

One thing I found out with UPS is that you can go to UPS and personally pick up a package that may be at the local terminal but hasn't been delivered. That said, I've also had my problems with UPS and would much rather use Fedex.

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Review
#403889 Review #403889 is a subjective opinion of poster.
Tags
  • The Driver

UPS in Walnut Creek, California - Are you kidding me?

Ordered some film for my camera off Amazon yesterday and got Next Day Air shipping. Contacted Amazon about two hours after the purchase to see if they would contact UPS so I can pick up my package (today). Get home from work and head out to the UPS location that tracking sent to me. Arrive at 5:15PM, store closes at 6:00PM, store clerk tells me that the item isn't at the location yet but that I can come back on Monday. I told him that I ordered Next Day Air for a reason and if there was any possible way I can get my order. He tells me that the location opens back up at around 8:00PM that night, I asked him if he was sure and he said he was positive. I left but got in contact with UPS customer service and they mentioned that that's not possible and I have to come back on Monday. Are you kidding me? I'm fine with waiting, there's nothing I can do about it but having the guy tell me to come back later while the store is closed...
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Review
#403729 Review #403729 is a subjective opinion of poster.
Loss
$12
Tags
  • American novels

UPS in Washington, District Of Columbia - Incompetent, Dishonest And Disregard For Customer Service

I Shipped An Item January For A Return, Come To Find Out They Lost My Package. Now In February I Made A Claim For A Lost Package, On February 17 The UPS Store Said They Couldn't Locate The Package And Promised To Send Me A Check... I've Called Almost Every Week About The Check They Promised.The First Time The Check Was Sent, It Was At The Wrong Address. Now It Has Been Two Months And Still The UPS Store Is Reluctant To Solve A Simple Issue Such As Mailing A Check. Now They Lost A Check! What Else! According To Their Policy They Are Not Responsible For Refunding The Full Price For A Lost Packaged
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Review
#403641 Review #403641 is a subjective opinion of poster.
Loss
$226

UPS in Oakhurst, California - Climax Technology

I order parts and UPS delivery almost daily. I used Overnight shipping for a small item I needed the next day. It went out and arrived in Fresno that night. It left the Fresno distribution center at 7:48AM in the morning. We are 1 hour away and I know the trucks stops along the way. It is now 3:30PM and no shipment yet. The driver will come after my business hours (5:00-7:00 PM) to make the delivery. Why should I pay the $60 for a 2 Oz. item and then it takes 2 business days to arrive because it takes 9 hours after it leaves the distribution station? They say you are ina outlying area. All delivery services trucks come to our town by 8AM, but no deliveries yet. BS. Gene Choin
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2 comments
Dark_Shaft
#644327

so basically you're saying it's midway through the day and you didn't get your package first. boohoo.

the day's not over, wait your turn and if for some reason it doesn't arrive then you are entitled to a refund.

easy. why do you think you're special?

Anonymous
#643142

You are saying it was out for delivery at 7:48 AM ?

How do you figure that ?

Drivers do not even leave the building until 8:30 or 9 AM

What you say makes no sense.

IF it was on a truck and a driver left the building at 7:48 AM, and you are an hour away, how do ALL delivery trucks get to you by 8AM ?

Not everyone can be first in line, why do you think you should be ahead of everyone else ?

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Review
#403465 Review #403465 is a subjective opinion of poster.
Loss
$59
Tags
  • Business terms