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UPS in Ashburn, Virginia - Haven't received package

Friday afternoon i come home to a final notice on my door about ups delivering a package i ordered. THEY NEVER EVEN PUT 1ST OR 2ND NOTICE! So I go to my landlord hoping they leave it there and noo *** ups takes it back and has the nerve to say if i'm not at my apt then they will send it back to the shipper which is so *** b/c duh I'm working how am I going to receive it and I live alone and everyone else I know works like normal people should and when I call them they expect me to go and pick up the package which is so out of my way and I don't have time to go get it arent they suppose to deliver ugh they are making me so mad!!!
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1 comment
Anonymous
#661409

Also have issues with UPS. After explicitly stating a time of delivery suitable for me, the drivers still come in the middle of the day. Clearly no communication between their CODs and their drivers.

That's not even my biggest issue, they kept the parcel in storage for about a week as the shipping address was not complete. They called me to "fill in the blanks" and afterward they charge me the storage costs.

I refuse to pay that, as I have made sure the shipper has the correct details and it is not my responsibility to make sure the details are kept in accordance throughout the shipment. Dealing with children, I've been patient since Mid April, its June 07 today - still haven't received parcel, not to mention any kind of descent service from either WarnerArtists or UPS. I am losing my temper now.

Review
#406865 Review #406865 is a subjective opinion of poster.

UPS in San Francisco, California - Package not delivered within the approximte time given

I anticipated a package delivery some where around 8 May. I received an alert notice from UPS stating that the package would be delivered May 8 between 10:30 am and 2:30 pm (4 hours). Two thirty came and went and no package. At 3:15 I called UPS cusomer service and told them the package had not beenm delivered within the window of time "THRY" gave me. I was told that: rest assured, the package would be delivered by 10PM. Icouldn't believe my ears. I asked what happened to the window of time they had given me. They could not explain why the package had not been delivered during that period of time and said that was an approximation. I told them I had been home all day waiting for this package, now you're telling me that I need to stay home up and until 10:00 pm with no explanation as to why the package had not been delivered. They were of absolutely no help and it's incredulous that they can't get a package delivered within a 4 hour window. Something needs to be done here. Even utility companies are now compelled to provide you with a time window for delivery of services. UPS should be compelled to do the same and suiffer consequences when they don't comply
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Review
#406858 Review #406858 is a subjective opinion of poster.
Loss
$200

How UPS discourages damage claims

I received a computer I send out for repair to NYC (I live 30 miles away). The computer was damaged on arrival. So how does the repair service and UPS handle this? They want me to wait at home for UPS to come by and examine the package for the claim. They said they'll be here between 9AM and 7PM!!! Now remember, I AM NOT FILING A CLAIM, the repair company is. I won't get a penny of the $500 insurance. When and if UPS shows up, I'll give them my computer, they'll examine it for 7-10 days, then what? I'm not sure. I'll get it back and have to ship it to be fixed again under warrantee. Which I should have done in the first place but I hated to see UPS get away with their *** handling of my computer. This process completely discourages people from filing claims and I believe it's no accident. When I called them to ask if I could bring the computer to the UPS plant ("no you can't!") I asked to register a complaint. Well you're not allowed to register complaints over their 800 number. I guess when you don't want to fix your problems ignorance is bliss. USE THE POSTAL SERVICE, CHEAPER, FASTER AND KINDER.
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1 comment
Anonymous
#648646

Lesson to learn = Pack things better. I packed and shipped 5 cpus today alone. None EVER break.

Review
#406711 Review #406711 is a subjective opinion of poster.
Loss
$500

Ups L.A. Lies about delivery attempts

Ups claims they made an attempt to deliver package at 8pm. NO THEY DID NOT, because the recipient was home waiting for the package during this time and the whole day and no one came to the door, no one left a note, no door bell rang, it's a bunch of bull. Called customer service and they were of NO help whatsoever. They asked if a note was on the door, I said no, and their response was "oh, sorry but it says they made an attempt." I again said no they didn't, I need you to put a note in the system saying they better make the delivery the next day, because the person will once again be there waiting so I will know if they skip the delivery again, and then there will be some serious issues. We shall see if they get lazy and lie about the delivery attempt again tomorrow.
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2 comments
Anonymous
#649654

UPS is a *** outfit. All corporate cares about is numbers and profits, they force the otherwise good drivers to lie about attempting delivery, because they rate their routes based on how many packages delivered per hour, attempts per hour, etc., it's too bad they are such lying sacks of ***, the disconnect between customers (the reason they have profits in the first place) and providing good service is pathetic.

It's all in the way they force their employees to toe the line or get a pink slip.

Their way of doing business by squeezing employees and customers is among the worst in corporate America. Why else do you think they're trying to kill unions and the Postal Service, SO THEY CAN RAISE THEIR RATES AND INCREASE PROFITS!

GottaSayIt
#647722

They only deliver until 7 p.m. where I live, so I'm having a hard time believing someone attempted an 8 p.m.

delivery. They're one of the worst companies around. They never knock or ring the doorbell when they make deliveries, and just leave your package in the elements. If the box is marked "fragile" with arrows, it seems like they intentionally place the arrows in the opposite direction.

They need to SLOW DOWN and be more careful with people's packages.

They continually back over my yard lights and destroy them. I can't stand UPS!!

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Review
#406630 Review #406630 is a subjective opinion of poster.
Tags
  • The Delivery

UPS in Grand Rapids, Michigan - Manager is a huge ***

I had to ship a wedding dress overnight to make it to the wedding. It was shipped 3 day instead even though overnight was HIGHLY STRESSED! The manager Paul would not issue a refund because it could no be PROVED he did anything wrong. He would not issue what would have been a relatively small amount on principle. In essence, he is a huge *** and this store was the worst experience I have ever had. As a person who regularly ships items I will never use UPS again on PRINCIPLE alone. Don't trust this store! The manager is crazy rude.
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Review
#406451 Review #406451 is a subjective opinion of poster.
Loss
$20
Tags
  • Ship transport

UPS in Edmonton, Alberta - USELESS AND LAZY....

NEVER NEVER WILL I SHIP WITH UPS AGAIN!!!! I'm from New Zealand and moved to Canada to work for a year. I wanted a simple shipment for my bag to go from Calgary to Edmonton...not Hard! I double checked the address and paid a good price for it due to its size and weight. I went away traveling, my friends place i had it shipped to advised me towards the end of my travels it still hadn't arrived and it had nearly been a month! I rung UPS only to find out that it had arrived in Edmonton but they had it shipped back to Calgary due to the address being incorrect. The address was 100% correct and then they tried to tell me they cant ship to apartments *** I had also been told they tried to ring me and leave postcards at the door in which none of that had been done. I had no communication from them not even the tracking number...USELESS AND LAZY!! I refused to pay for it again and after several battles (even tried to talk to a supervisor which i was refused as well)with them i gave up due to the urgency of the bag. I ended up paying double the shipment for a simple order! It only got worse when i reshipped the package. I requested the driver or someone to ring me when they are to arriving so i can be outside when they arrive. NOTHING!! two more failed attempts and no postcard or call, I was home for both and kept checking outside and nothing. I don't believe anyone actually came! Now i have to waste my time again to drive and pick up my bag after paying double costs to have it shipped to the door!! And I've had no compensation or apology from them. UPS YOU ARE THE WORSE!! In New Zealand we are given several notes and called several times and they hold a package for a month before returning to sender. 5 DAYS IS ***!! and no communication at all. THE MOST USELESS AND LAZIEST COMPANY EVER!!
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Review
#406439 Review #406439 is a subjective opinion of poster.
Loss
$230
Tags
  • Ship transport
  • Lazy

UPS in Richmond, Virginia - No effort

I am completely and totally pissed. I have been anticipating an expensive package for a week now, and on the day it was scheduled to arrive, (today) I stayed at home all day waiting for it to arrive. Didn't take a shower, or even use the bathroom (number 2) so there is almost no way i wouldve missed it. I never even left the house. I live in an apartment so it is not like I wouldnt of heard them knocking on my door if they delivered it. I waited... And waited... The whole day. No exaggeration. Checked the tracking number every 30 minutes to see updates, and checked out the windows almost every time I heard any type of vehicle. Out of nowhere, while I was checking the tracking, it claims that there was an attempted delivery, but no one there to receive it. Nobody ever came to the door, or knocked, an I never saw a UPS truck. No single person came, and I would've known. Now i have to drive 1 hour round trip to their *** facility to pick the package up, when it was supposed to be delivered to my door today. I am so extremely pissed. Spent all day waiting intently for nothing
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Review
#406200 Review #406200 is a subjective opinion of poster.
Loss
$104

UPS Wants To Sell Other Businesses Logistics?

Apparently UPS is too busy these days fixing logistics to deliver packages. On Friday, a package required signature (new laptop) that should have been delivered Wednesday(I took time off to recieve, but they didn't show), then Thursday (called and was told Monday) was brought to my home on Friday while I was not home. No problem. The driver left a 'Will Attempt to Deliver Again Monday May 6 between the hours of 2P and 5P' on my door. Took another half day off. Arrived at my house at 1:30P only to find another 'Will Attempt to Deliver Again' notice, only now for Tuesday May 7 between the hours of 2P and 5P. I called the number on the sheet at 1:35P. Was told that I had reached the domestic shipping number and had to call the international number since it was an international (Lenovo) shipment. She couldnt connect me. I call the number she gave. I gave the person on the line the number from the notice left Monday and she said 'This hasnt been attempted yet.' I asked how can that be if he left it on my door and I have the number. She said 'The driver will try again later' and I said 'Yes, he stated on here tomorrow'. This went round and round until I asked for a supervisor. 10 minutes on hold and he came on and said the same things she had. I offered 'You need to call the driver and tell them to come back'. He said he would have to call 'Central somethingorther' to even know if that was possible. I said 'I'll wait, do it'. He came back a few minutes later and said he would get back with me within an hour and took my number. 15 minutes later I get a call from a local number and its the UPS depot. They had contacted the driver and that he would 'TRY' and get it there. I said 'NO. YOU NEED TO TELL HIM TO GET HERE DURING THE TIME HE SAID HE WOULD'. She said 'He'll try'. I said 'Try does me no good. He needs to bring that between 2 and 5'. She said 'OK' in a flippant tone. It's 5:30 and he's not here, so clearly 'TRY' isn't in their repetoire. I have to take another afternoon off to get this? RIDICULOUS. I am writing LENOVO next and encouraging them to pick another carrier. I will NEVER choose UPS again. This is ridiculous.
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Review
#406135 Review #406135 is a subjective opinion of poster.
Loss
$3000
Tags
  • The Driver
  • disorganized

UPS lied to get me in the store, then changed their price quote

Employees from this store gave me misleading information on the phone to get me in the store. I will actively avoid using UPS for any future shipping needs.I called the UPS store to ask how much they charge for shipping a set of golf clubs in a golf bag. I gave them info about the dimensions, weight and destination, and they quoted a price for me. After spending an hour doing my own preparation to ship the golf clubs, I drove to the store to have them shipped. When I arrived, the employee then told me that the real price for shipping the clubs was 3 times higher than the original quote! When I asked why the price had changed, they avoided the question and never gave me a reasonable answer...
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1 comment
Dark_Shaft
#646060

i'm betting your conversations went something like this...

"i want to ship some golf clubs in a bag"

"ok, where are they going, what size is your box and what is the weight?"

"oh, i don't know, probably 20#, and a regular size of a golf bag"

"so you'd say 20# and 36 inches high...42 inches high...like this?"

"oh yeah, like 36 inches"

"so 36" by 12? or what exactly?"

"well, just your regular golf bag size"

"ok so 48 by 14 by 12..."

"oh no, smaller"

"so how small?"

"oh...36 by 8"

"and the third dimension?"

"huh?"

"the third dimension. all packages have three dimensions...length, width and depth. so 36 by 8 by...8? 12? 14?"

"oh yeah 8"

"ok so 36 by 8 by 8...going to what zip code?"

"i'm not sure. i tbhink its cleveland, something like that"

"ok, a 20# package sized 36 x 8 x8 going to a residence..."

"no it's a business"

"ok going to a business...in cleveland ohio, zip code 44130, would be $34.66"

three days later...

"i'm here to ship my golf clubs"

"ok, let's see what you have there. well looks like the cost will be $83.48"

"wtf! you told me $34 bucks. liars!"

"really? do you remember the particulars of what you were quoted qand the size of the package etc?"

"no, i remember it was 34 bucks though"

"well, your package is 33#, the size is 48 x 14 x 12 and it's going to cleveland georgia zip code 30528 and you've said it's worth $300. with those parameters, the cost is $83 and some change."

"well that's not what you told me on the phone"

"and do you remember who you spoke with"

"no, but it should only be $34! why did you change the price? you lied just to get me into the store...can you tell me why the price is different?"

"no. because i have no idea what you said when you called. but as the package sits today, the cost is $83"

"i'm going to write a review on the internet...you jurks!"

Review
#404974 Review #404974 is a subjective opinion of poster.
Loss
$200
Tags
  • Ship transport

UPS - Legal Document- Lost, No Update

UPS - Legal Document- Lost, No Update
The worst service i have ever seen. I had shipped my legal document to India paid them $100. First there was no update on it for more then a week, then they showed a false status saying it has been delivered, which was not true.It has been more then a month with no updates. Have been pissed of following with these guys.I have claimed for my parcel and has been more then 2 weeks with no revert.Now i think they are used to of eat money of their customers and not responding to them.They even change the status updated on their website. ***.
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Review
#404924 Review #404924 is a subjective opinion of poster.
Loss
$400