Latest review first
UPS in Oklahoma City, Oklahoma - Boilercap
I was waiting for a package from UPS that was taking way too long to arrive. Online tracking finally showed that the package was at UPS facility awaiting pick-up. (Unable to deliver because of EMERGENCY beyond their control. When I contacted them they said the emergency was a power outage. I said that I had no power outage. The reply was that UPS had a power outage. (that was 5 days before) Now their back up but never attempted to deliver. I drove 60+ miles round trip in rush hour because they were never going to deliver it and I had one day to get my package before they returned it to the sender. (Why would I pay them for shipping, if the only way I can get my package is to spend twice that amount in gas to retrieve it myself. The clerk was rude and slow. I waited in line at the UPS center for about 30 minutes before being waited on by the lone clerk. It took an additional 25 minutes to actually get my package. The clerk could only say "If you have a complaint, call 1-800-PICK-UPS. I had called that number several times without success. Demand to use USPS not UPS. USPS has never missed a delivery out here in the country. UPS rarely gets it right. The attached picture shows the UPS lobby after almost an hour, with the clerk still out searching for my package and other patrons just milling around and waiting. Damages include cost of gas and time.
UPS in Las Vegas, Nevada - Every chenging rules to not pay claims
As an ASO - I shipped a package that was insured for $700. The item (properly packed) was still damaged by UPS. We have provided all the information that they have asked for - but today, 8 weeks into the claim, now they want us to ship it to a third party evaluator to determine if it is fixable or not. Plus they want documentation of the shipper sold it for as opposed to what the replacement cost is. Orginally they wanted the docs for replacement. When that came in for over $700 - they wanted other documentation so they can justify paying less or not at all.
UPS - Worst customer service, incompetent personnel
We have been at this address for 3 years and the delivery guy could not find the address so it was returned to Riviera Beach!!!! I am in West Palm. The package was overnight from one of our customers because we need it now. But just because they have incompetent workers, not only the package was held but now I have to wait another day for them to deliver it!!!!!Furious!!!! I called 4 finally requested to speak with a supervisor and basically they told me "sorry to bad, you have to wait until tomorrow" This means that an overnight package is going to take 3 days...that if I do get it tomorrow.
UPS in Memphis, Tennessee - Chemo drugs left at wrong address
My husband's chemo medicine was to arrive yesterday. Last night at 8 pm... Still no delivery and we were home the whole night. I did the tracking thing and it said it was delivered to the front door at 6:15pm. This morning, I got in my car, saw a package at my neighbor's house and took it off their porch. Good thing they slept in and didn't see me. I tried contacting customer service at ups.com, but wasn't sure if it went through. So... I called and gave the info. Thirty minutes later, a rep from the local Memphis office calls and grills me, saying "why did you complain twice?" She must have asked me three times. I said,"it's really MORE important to ask why this very important chemo medication was at the wrong house". She dressed me down and scolded me because she said " Now TWO complaints are in our system! I feel like complaining a few more times to REALLY *** her off!
UPS in Ridgewood, New York - Truly Dissapointed, Poor Customer Service
I was expecting a package today. It's been on truck for delivery in brooklyn since 7am. It is 11:30pm and representatives keep telling me to keep waiting. This is unacceptable and most of all, a really inapprpriate time to supposedly deliver a package. Come on, this is just not right! Representatives on the phone sound like robots just giving you a memorized speech but not helping at all. It is really hard to believe a package will be delivered at midnight. UPS should make it easier for customers to track packages since online statuses are not real.Thank you very much, not using UPS EVER AGAIN.
UPS in Houston, Texas - Almost 10:00 PM. Still waiting
Probably the first and last time I will ever have anything to do with UPS. Although it is not as bad as some of the other complaints here, I was told I would be receiving this package by UPS at the latest by 4:00. I've called several times and it's the same thing with they are running late and it might be delivered a LITTLE past 7:00pm. I have to sign for this package so I've been stuck at home watching the door like a patient dog waiting for his master (I don't want the delivery guy to think oh it's late I want to go home so I'll stick this note and get out of here). I didn't know UPS was a 24 hour delivery service.
UPS in Brooklyn, New York - Delivery seems Impossible
I waited for a desk delivery until 5:15 p.m. on 05/30. The UPS truck sat at the corner from at 4 p.m., so I called UPS to see when I could expect delivery; they could offer no help and couldn't ascertain if it was even on that truck. The UPS rep I spoke to said I could pick it up, but I explained it's a 90-lb desk being delivered and I don't have a car and couldn't possibly carry it on my own up and down subway stairs. I explained to the rep that my shift in Manhattan starts at 5 p.m., and I could no longer wait. (Of course, I received a text notification when I arrived at work that UPS attempted delivery at 5:50 p.m., so it had indeed been on that truck.) I asked what the best solution was, given that it seems common that UPS delivers later in the day, when I'm at work. She said they could leave it at a leasing office (we don't have those in Bed-Stuy, Brooklyn) or with a neighbor (which I don't know any of mine except for the crazy man upstairs who threw away another neighbor's laundry cart when left out accidentally one afternoon). After all that, she recommended I sign up online for MyChoice, which costs $40 but would enable me to narrow down deliveries to a 4-hour time frame. I was relieved by this, and signed up immediately. However, I found out the next day from another UPS rep that I couldn't apply that service to this package, only future deliveries. So, the next best choice was that I pay $5 to postpone the delivery until my next day off, 06/04. That's today. It's now 7:45 p.m., and no delivery. The truck stopped directly in front of my building about an hour ago, attempted two deliveries at neighboring buildings, then left. I was shocked, so I called UPS to find my package. The rep says it could be on another truck, the same story I got last time. I told the rep that I'd been waiting patiently all day during the 9 a.m. to 7 p.m. delivery times, but the rep said they don't stop delivering at 7 p.m. and could very well deliver any time after that. She can't tell me if it's on this truck. She can't tell me when I can expect delivery. She can't get a supervisor on the phone. Most likely, this 90-lb ergonomic desk that I desperately need (I'm a writer with back problems thanks to years of waiting tables) and invested a great deal of money on will be returned to the manufacturer in Arizona, because so many have dropped the ball in this one seemingly simple task. I've lived in New York for 5 years now, yet I still don't understand how, in a major city such as this, getting a simple delivery is so difficult. P.S. In two previous package deliveries, the building buzzer was broken (it has since been fixed), so I would leave notes on the door asking the delivery man to call my phone so I could come down and accept. The first time, the UPS guy ignored the note, didn't call and left the Missed Delivery slip right next to my note. When I called UPS, the rep said they didn't require the drivers to carry cell phones--which may be true, though I don't know too many people who don't have cell phones on them at all times--so as a solution, I asked the rep to put a notation that the delivery man could even shout out, "UPS!" My apartment is directly above the building front door, and I keep all three windows open and could hear them. I even posted a new note saying that. So, the next day, I just happened to look out my window in the afternoon, and I see the UPS delivery man leaving my courtyard, package in hand. I ran downstairs, yelled out to him, and when he came back, I signed for the package. When I asked him why he didn't call me or yell out as the note requested, he said he couldn't call me because he was on a personal phone call. He showed me a text that he'd sent, which of course was to the wrong number. Why he didn't announce that he was outside is beyond reason. This company doesn't have any clue of customer service or even how to deliver.
UPS in Brooklyn, New York - Missed delivery for 2 days
I had 2 deliveries schedules to be at my office on a certain date and i was waiting all day for those packages since they were important for clients who were waiting on them. they never showed up and told me it would be here the next day, here i am writing this still waiting on this package and its 5:07 on the NEXT day. now they say it will only be here tomorrow. i have lost a client because of this and my reputation has gone down because of UPS BLIND driver who cant find 3 big signs that say my company name, address and suite number in bold!!!!
UPS in Metairie, Louisiana - Horrible service and delivery(there was no delivery)
Never recieved my package. UPS blames it on BabiesRus and that they should be held responsible. I spoke with a supervisor on the phone and he was basically an ***. Telling me that the claim I made on my package all the way back in February (YES! FEBRUARY!) was expired and that he cannot help me. *** man, hope you rot in *** for allowing people to suffer. I still never recieved my package and I am as is having problems financially. All this began with me just innocently shopping Babiesrus online for baby bath for my baby. Everyone working for UPS can shove all those boxes up their ***...EACH AND EVERYONE of you! I have complained for four months and still no effort made to help.
UPS in New York, New York - YOU HAD ONE JOB TO DO
Spent all day waiting for my package, spent another two hours on the phone trying to find out why it didn't come. I was told by the lady at the facility, and I quote "I can come pick it up if I need it so bad" and that "maybe he doesn't know how to ring a doorbell, i can't comment on that" WTF? how in this day and age does this constitute customer service? I STILL DONT HAVE AN ANSWER... They say he was here at 5:06 and there is zero proof of that. No note, no bell rung, this is how they do business? I have a problem every time I am forced to use this company. They don't even handle customer complaints well. To take the drivers side and say he was here when there is no evidence he was is ridiculous. When I asked if i can get some kind of refund on my package that will now be getting here three days late, I was told to contact Amazon. YOU HAVE ONE JOB AND YOU SUCK AT IT UPS!
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