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UPS in Glenview, Illinois - Bad customer service

I was expecting a package and couldn't be around to pick it up. I receive a notice after the first attempted delivery and as instructed in the notice, I left a note instructing the delivery person to leave it by the door. The note was ignored and the package was not left for delivery. When I called customer service, they could not give me an idea of where it is or when it would get back to the center so I could pick up. They told me that they couldn't give me that information. They said that I have to wait to be called back by the pick up center but they could not give me that number. They refused to give me a status when I called back after 1 hour.
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Review
#421237 Review #421237 is a subjective opinion of poster.
Loss
$200

UPS in San Francisco, California - Gen mgr

You might say I CAN'T BELIEVE THIS COULD HAPPEN One Afternoon we made a godly sin of checking off ground shipment option when we really meant to ship overnight. Within 5 mins. of pick up we were on the phone trying to correct the problem. Talked to 4 different people who said sorry can't help you. So, we accept OK shipment is going to take 4 days to Iowa when we really wanted to ship overnight. So, next the package arrives in an Iowa depot, and then I see that UPS has noted "customer want to intercept package" So, before they deliver, UPS decides to intercept package and send it back to us! Now what kind of a ***, backward, retard person would do that? What for? why? Someone there decide, Oh, these guys wanted to ship overnight. So when the package arrives, we'll divert it back to them so that they can!!!!!!!!!!!!!!!! The sin of it is any UPS Moran reading this would LOL and say " that's right. You should have marked your package right in the first place!!!!!!!!!
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2 comments
Anonymous
#668624

What is so funny is that you made the initial mistake but can't believe (or won't forgive) someone else's 'mistake.'

Please do yourself a favor and look up the words hypocrite and irony.

Anonymous
#668015

Ummmm.... UPS does not give complimentary upgrades in service!

No more so than a Hotel giving you a suite for the cost of a basic room, or a Restaurant giving you an upgrade to a T-Bone Steak for the price of a hamburger.

You paid for ground service, you got ground service.

You wanted next day air, they have to return it to you so you can send it next day air !

The only one to blame for this is you, for your lack of attention to detail !

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Review
#420719 Review #420719 is a subjective opinion of poster.

UPS in Burlington, Ontario - Rings the bell and runs!

The door bell rang this morning. I walked over right away to answer the door, only to find the yellow slip on the door and the truck driving away! - not even 5 seconds after the bell was rang. The yellow slip had already been pre-filled out in advance. This has happened in the past as well. There has been times where I was at home all day only to find the "missed you" slip on the door at the end of the day - no attempt to ring the bell ever! I am extremely unhappy with UPS, and will do everything I can not to use them ever again!
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Review
#420670 Review #420670 is a subjective opinion of poster.

Ups stole my samsung s4

ups stole my samsung s4 that was sent from rogers been told I have to wait 1 to 8 business days for an investigation. rogers already billed me for the phone and refuses to send me an other phone until ups is finish with their investigation which is *** .ups said that the package was scan as recieved by ups and was out for delivery but not updates were made or the package delivered. now rogers is not sending me a new phone but yet still has the charges on my bill until the phone is recovered by ups or investigation is closed
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Review
#420389 Review #420389 is a subjective opinion of poster.
My dad sent me $1200 for my rent and 2 pairs of shoes for my infant son which was overnighted to me and I got the package on Saturday morning. The driver left the package at the door and by the time my aunt had made it to the door the driver had already pulled off....
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8 comments
Anonymous
#668621

Only a m0ron would send cash.

You're just a fraud trying to cheat a company out of money. Thinking you 'insured' your package you could send an empty box and claim something was stolen.

Too bad for you...Cash isn't insurable, and ups doesn't sell insurance. So your fraud fell flat.

Tough luck, you're out of your league scammer.

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Review
#419785 Review #419785 is a subjective opinion of poster.
Loss
$1250

UPS BAKERSFIELD DUMPS PKGS & RUNS!

Ever since moving to Bakersfield, CA I can't believe the service (or should i say LACK of) of the UPS drivers. I live in a Senior community, and I always see them walk up and they can SEE me too standing at my kitchen window and instead of walking up to the door to hand me my pkg., they throw it at the end of my carport and walk away (also they NEVER EVER knock, to even let you know there is a pkg out there!) I have to go get dressed, put on shoes, etc. to go outside just to pick up the darn thing...they can't even set it down by the door (to avoid you having to trek outside). THIS is what you pay their OUTRAGEOUS DELIVERY FEES for?? I've submitted NUMEROUS complaints but nothing changes...basically, BAKERSFIELD UPS SUCKS!!..go with FED EX or USPS instead!
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1 comment
Anonymous
#664909

Ugh...you have to go "get dressed"? Were you planning on answering the door naked?

No wonder they don't come to the door. Put your clothes first granny.

Review
#418917 Review #418917 is a subjective opinion of poster.

UPS in Portland, Oregon - Speeding driver on Viewmont Drive. Rude driver!

Today a male UPS driver drove recklessly through our neighborhood. It is 2:10 on 680 SW Viewmont drive. I signaled him to slow down. He screamed out at me..."Do you even know what the speed limit is???" He then sped away around a blind corner. My neighbor was a witness to his rudeness and obvious speeding. Well yes, I do know the speed limit and he was driving over that limit. I know this is a busy day for him, but children play on this street and there are blind corners. If this were an isolated incident I would not complain. But, It is the norm and his rudeness was unjustifiable. Please let me know your actions on this or for now it is USPO.
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Review
#418422 Review #418422 is a subjective opinion of poster.

UPS worse than the US Postal Service

These clowns don't get it. It is impossible to reach them. When you do get someone, they put you on hold and then hang up. Especially the Sunnyvale CA office. They just delivered my package once again to some other address and now once again I go thru the same phone hold/hang-up scenario. When you chat they just type the standard - lost claim forms *** info. What a joke of a company. I just wish shippers like Staples etc. would use another shipping company, heck even the US postal service is better than these clowns. Those news clips on them on throwing TV sets is an example of this "service" company's service.
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Review
#417968 Review #417968 is a subjective opinion of poster.

UPS in Calgary, Alberta - Lost package and generally horrible service

Ordered a package from camping world. After a few I phoned them, and every time I called I received a different excuse about the status of my produce- ex - the first call -camping world did not deliver the package to UPS (obviously a lie since we had the UPS tracking no.). The second call resulted in the second answer - it is hung up in customs - this was after 3 weeks. I had Camping World put in a claim for the package. The only call received from UPs was whether I received the package? No apologies Nothing. Reordered the package and paid the custom fees by phone in advance. They said they would inform the depot and a confirmation call would be made. No call of course, and asked them again to notify the local depot so I did not have to leave a check taped to the door. No call again the drive then shows up asking for duty fees. This company should not be in business. They are horrible in customer service
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Review
#417438 Review #417438 is a subjective opinion of poster.

UPS online services

Be very careful using their website. To be on the safe side, if you don't ship pkgs often, just call and talk to a live person so you can avoid my "mistake". They told me that I had only created a shipment; that I hadn't arranged for a pick-up. I know that I selected a time of day window for the driver; selected 'where' to find the packages using a drop-down menu. And, worst of all, the receipt that I printed said that "service was guaranteed by end of day" ON the date I had arranged to have the pick up occur!? They told me that that date would have been my guaranteed delivery date, "had you created a pick up order". We took the boxes to the United States Post Office AND paid $100 less than UPS was going to charge us...for the "convenience" of picking the packages up at my house.
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Review
#417392 Review #417392 is a subjective opinion of poster.